SUMMARY

• Program Management leader wif 20+ years’ success leading teams to build and deliver large - scale programs for Fortune 500 companies.
• Successfully manage strategic initiatives from ideation to realization.
• Experience includes eCommerce and legacy technologies in retail, financial services, and healthcare industries.
• Lead building road maps, annual plans, release plans and budget forecast
• Build PMO, implement best practices, templates for status reporting, forecasting and risk management
• Manage budgets of $40M wif teams of sizes up to 80 in geographically disbursed locations
• Lead vendor selection, negotiations, and management
• Fearless leader to drive for decisions wif diplomacy and professionalism
• Certified project management and scrum professional and SAFe professional
• Hire and coach staff and conduct performance reviews
• Domain expertise in infrastructure, security, and engineering in retail, financial services, and healthcare industries
• Software development experience and IT Management expertise

TECHNICAL SKILLS

• PPM
• Jira
• Confluence
• Visio
• MS Project
• Version One
• Mingle
• Business Objects
• SharePoint

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Program Manager

Responsibilities:

• Lead forecasting, tracking and reporting Multi Tender Loyalty initiative across all eight brands of Confidential to realize $2M benefit per month
• Work wif business partners, leadership team, and technology partners to deliver enterprise programs
• Build product roadmaps, break down into multiple releases
• Report health of the program wif KPIs and variance analysis
• Manage fourteen functional teams and three 3rd party vendors
• Collaborate wif other programs to manage dependencies and risks
• Manage annual budget of $10M wif 90-member staff
• Coach and manage project managers
• Work wif IBM Sterling upgrade
• Lead design discussions and part of decision making
• Implement hybrid methodology including Waterfall and Agile/Scrum, steps to improve productivity.
• Use Clarity
• Bring the program on track wifin 6 weeks and build release plans and resource plans
• Optimize meetiPPM, Jira, Confluence, Visio and MS Project.ngs and presentations wif C-level and mid-level management wif right set up of topics
• Collaborate wif other programs wif conflicting design and timeline and come up wif workable solution
• Implement OAuth standards for customer login
• Implement SDLC gate reviews and feature-based testing

Confidential

Technical Program Manager

Responsibilities:

• Lead forecasting, tracking and reporting projects’ progress, issues, and budget and scope changes. Work wif business sponsors to drive execution of strategic initiatives.
• Define and implement governance structure to oversee programs wifin domains. Initial realization of 10% productivity gain and predictable delivery. Implement standards and best practices.
• Build Omni-channel product roadmap and annual/quarterly plans. Manage annual budgets up to $15MM.
• Coach project managers and scrum masters in Scrum, Kanban, TDD, BDD.
• Work wif the leadership of engineering, product development, QA, DevOps and release engineering to determine scope, timeline, resource plan, and agreement on key decisions.
• Executive communication on the health of programs, key decisions, dependencies, risks, and metrics.
• Influence positive outcomes wif data-driven analysis.
• Successfully implemented multiple features on macys.com and bloomingdales.com.
• Used Clarity PPM, Version One, Mingle, Business Objects, SharePoint, and Confluence
• Micro-services architecture and platform engineering:
• Lead organization’s micro-services architecture strategy to modularize eCommerce platform into Customer Account, Order Management, Content Management, Inventory Management, and Search modules. Speed up the time to market by 25% and reduce development risk significantly. By implementing fine-grain services, time to market is improved by 20%. Development and testing cost reduced by 15%.
• Site stability and performance improvement initiatives, Caching initiatives (alternate to BDB database), Holiday Capacity Planning.
• Loyalty program: Work wif product management, UX, development teams, QA. RE, and infrastructure teams to develop vendor-agnostic enterprise loyalty service; build additional infrastructure; integration wif external vendor Plenti.
• Same day delivery: Build capabilities to deliver items on the same day as ordered.
• Enterprise application security initiatives:
• Incident management: Work wif InfoSec, legal, compliance and product teams to manage security breaches, penetration test findings, and their resolution. Managed XSS, CSRF, SQL injection, phishing, spyware and malware issues.
• Implement Identity and Access Management initiative using OAuth standards to protect customer’s data. Implemented delegated SSO using LDAP server.
• Threat detection initiative wif 3rd party vendor products to detect threat and prevent fraud. Lead vendor evaluation, selection, and implementation.
• Implement Captcha and two-factor autantication.
• Manage the initiative to Tokenize PCI and PII data to protect customers’ sensitive data.
• Implement security technologies to identify security vulnerabilities during development such as xss, csrf, SQL Injection. Speed to market is estimated to increase by 5%.

Walmart

Manager

Responsibilities:

• Responsible for overall project management activities including initiating, planning, scheduling, estimating, forecasting, coordinating, controlling, managing and delivering projects. Led forecasting, tracking and reporting project progress, issues, budget and scope changes.
• Build new PMO; hired and developed highly talented and TEMPeffective group of Project Managers and Scrum Masters.
• Implemented PMO best practices and realized 30% productivity improvements. Brought structure to ambiguous roles and responsibilities.
• Implementation of IBM Sterling for Order Management System.
• Hire resources, train, coach/mentor them; lead by example; carry out performance reviews, pay hikes and layoffs.
• Acted as a central point of contact for all communications relating to the project(s).
• Maintain staff availability and manage capacity vs. demand of resources across multiple projects.
• Led migration from Waterfall to Agile/Scrum and Kanban methodologies.
• Led annual and quarterly planning and budgeting.
• Used Jira, Confluence, SharePoint.
• Led a team of 12 project managers to build foundational components as a Service in cloud for the Next Generation technology platform; components include PaaS, IaaS, DBaaS, Continuous Integration (CI), Continuous Deployment (CD), CACHE, Software Configuration Management (SCM), Alerting, A/B Testing, UI, and UX.
• Successfully led the transformation from Waterfall methodology to Agile/Scrum and Kanban.
• Managed project team activities, focus on critical issues, facilitate solutions to business problems and implement solutions.
• Led process improvements by rolling out Agile/Scrum methodology to maturity and realized 30% gain in productivity.

Confidential

Manager / Sr. VP - eCommerce Technology & PMO

Responsibilities:

• Led end-to-end delivery from ideation, forecasts, prioritization, roadmap, detail timeline, and go-live plans.
• Built and reported metrics for portfolio progress, trends, risks, and financial health of portfolio for executive decisions.
• Migrated Countrywide’s home loan application to NextGen technology stack.
• Fulfilled recovery time objectives (RTO) of 99% in the operational readiness of applications.
• Ensured application security in web applications wif penetration tests, hackathons, and using Static/Dynamic code analysis tools. Met SLA 90% of the times.
• Led corporate risk program in ecommerce application ensuring adherence to SOX, Basel-II, FFIEC, Access Reviews, Dodd-Frank Law, Bank Secrecy Act, Anti Money Laundering, Secure Data Management, and audit activities.
• Brought the biggest portfolio of applications in eCommerce organization (30 applications) to green status by completing risk & audit deliverables in time.
• Led Payment Processing development to bring in expertise in-house from vendor.
• Hired employees, talent management, and resource planning. Managed 12 direct reports.
• Provided executive briefings on the health of Banking and Home Loan application wif KPIs.

Confidential

Manager - IT Channel Solutions Delivery

Responsibilities:

• End-to-end delivery responsibility for Employer Self Service portal. Delivered the new web portal in time under the new technology framework and completed integration wif the legacy applications.
• Implemented SAML security between BSCA and external web services.
• Developed and led Infrastructure Roadmap to migrate web platform.
• Lead Facets program from inception to delivery.
• Implemented HIPAA, ADA requirements.

Confidential

Director

Responsibilities:

• Responsible for delivery of cashiering and Transfer of Accounts applications in legacy and web technologies.
• Responsible for managing a total budget of over $15 million including project funding and operational expenses.
• Built role model engagement model wif the professional vendor Wipro; increased headcount by 300% in 2 years. Reduced project development costs by 15%.
• Direct responsibility for teams of sizes up to 85 including 15 direct reports.
• Progressively increasing responsibilities and increase span of control.