SUMMARY

• I am an experienced SCRUM Master, Sr. Business Analyst, and SCRUM Product Owner with over 20 years of broad - based business process experience.
• I have hands-on skills including the creation of all requirements, budgets, and other metrics necessary for projects.
• As a Certified SCRUM Master, Certified SCRUM Product Owner, Six Sigma Green Belt, and Six Sigma Lean, I have proven ability to successfully manage client/vendor relationships, user story creations, continuous grooming of the backlogs, and SCRUM meetings.
• Having worked with large as well as smaller companies gives me the ability to be flexible in these different types of environments.
• Also, I have strategically and tactically analyzed many organization's mission critical support systems.
• Only looking to relocate to the Dallas metropolitan area.

TECHNICAL SKILLS

• Waterfall
• Agile/SCRUM
• Kanban
• Windows 7
• 2013 MS Outlook
• 2013 MS SharePoint
• 2013 MS Visio
• Propietary Documentation Storage
• MS One Drive
• Snag-it

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Sr. Agile SCRUM Master/Project Manager

Responsibilities:

• Facilitate daily SCRUM standup meetings for testers and developers
• Facilitate SCRUM demo ceremonies with product owners, testers, and developers
• Manage SCRUM planning meetings with development, QA, and business subject matter experts
• Participate in SCRUM release planning meeting with development and QA
• Facilitate retrospective ceremonies for multiple teams
• Worked with SCRUM Master proxy with working with overseas resources
• Manage Product Owner expectations within a Sprint and in the Sprint Backlogs
• Participate in the SCRUM of SCRUM meetings

Environment: Windows 10, Office 365, MS Outlook, 2013 MS SharePoint, 2017 MS Visio, Propietary Documentation Storage, MS One Drive, Snag-it, Rally

Sr. Business Process Re-engineer II

Confidential, McLean, VA

Responsibilities:

• Reviewed As-Is Policies and Procedures, User Guides, and Business Process Model and Notations (BPMNs) for Commercial Lending Closing processes via cross functional deallypartments.
• Met with Subject Matter Experts through various groups to complete reverse engineering and documentation updates (To-Be) and publications of company Standard Operating Procedures for Commercial Lending closing department.
• Managed change management process for Commercial Lending documentation.
• Published updates procedures, user guides and process maps to the Bank’s documentation repository
• Provided meeting agendas, meeting minutes, and action item information for JAD sessions.
• Agile knowledge sharing and mentoring--increased desire of Agile adoption within neighboring teams
• Trained key, overloaded work-center on Agile practices; facilitated implementations for mission critical information.
• Coached several teams in the efficient use of agile in all areas of software development ensuring best practice
• Managed project planning, daily scrum meetings, sprints and release planning
• Served as a mentor and coach for agile methodologies to members of the scrum team, product owner and other agile project managers Agile knowledge sharing and mentoring--increased desire of Agile adoption within neighboring teams
• Trained key, overloaded work-center on Agile practices; facilitated implementation
• Coached several teams in the efficient use of agile in software development ensuring best practice
• Managed project planning, daily scrum meetings, sprints and release planning
• Served as a mentor and coach for agile methodologies to members of the scrum team, product owner and other agile project managers
• Provided Communication Plan between the lines of business and the Bank’s documentation repository.
• Created user guides and training documentation for utilizing SharePoint document repository.

Environment: Windows 7, 2013 MS Outlook, 2013 MS SharePoint, 2013 MS Visio, Propietary Documentation Storage, MS One Drive, Snag-it

Product Owner/Sr. Business Analyst

Confidential, Bethesda, MD

Responsibilities:

• Created As-Is state business model artifacts for US Copyright Office
• Held interviews with cross-functional teams regarding To-Be state business model for Recordations’ web-based product.
• Created To-Be business process maps (BPMNs) for cross functional groups within the agency
• Assisted with the creation of additional fields for USCO databases
• Assisted with source to target mappings for data schemas
• Wrote functional requirements for new process for recordations
• Created and groomed User Stories for Sprints
• Agile knowledge sharing and mentoring--increased desire of Agile adoption within neighboring teams
• Trained key, overloaded work-center on Agile practices; facilitated implementation
• Coached several teams in the efficient use of agile in all areas of software development ensuring best practice
• Manage project planning, daily scrum meetings, sprints and release planning
• Served as a mentor and coach for agile methodologies to members of the scrum team, product owner and other agile project managers Agile knowledge sharing and mentoring--increased desire of Agile adoption within neighboring teams
• Coached several teams in the efficient use of agile in all areas of software development ensuring best practice
• Manage project planning, daily scrum meetings, sprints and release planning
• Served as a mentor and coach for agile methodologies to members of the scrum team, product owner and other agile project managers
• Created Requirements Traceability Matrix for requirements and testing data

Environment: MS Office 2013, MS Outlook, Windows 7, MS SharePoint 2013, SQL, MS PowerPoint, Dropbox, 2013 Visio

SCRUM Master/Product Owner

Confidential, Herndon, VA

Responsibilities:

• Conducted and facilitated SCRUM meetings and storyboarding for developers and testers the implementation for software middleware
• Entered and managed user stories and associated tasks for Sprints including number of hours for each task for budgeting purposes
• Maintained project plans
• Managed product user story backlogs for upcoming Sprints
• Completed requirements and test plans and scripts SharePoint
• Assisted in the creation and maintenance of Operations and, BPMNs, Management documents for SharePoint 2010 and 2013
• Company lost contract bid 2015

Environment: MS Office 2013, MS Visio, MS SharePoint 2010 and 2013, Windows7, Windows 8, IBM Jazz

Sr Business Research Specialist

Confidential, Alexandria, VA

Responsibilities:

• Conducted Marketing Research for As-Is/To-Be processes for US federal agencies and international intelligent property organizations.
• Provided direction in Agile Planning and retrospect meetings
• Groomed and maintained user story backlogs for company external website
• Provided the number of hours worked for each user story for budgeting
• Conducted and facilitated SCRUM meetings for business users and stakeholders
• Assisted with creating User Stories and accompanying tasks for research findings.
• Gathered research information through various channels such as questionnaires, in-person and phone interviews as well as on-site and Skype demos.
• Compiled information and created the White Paper for the research findings.
• Completed GAP analysis gathered from the IPOs and Federal Agencies to complete overall best practices for solutions architects for a customer web-based product.
• Created and maintained RACI charts
• Provided status reports and project ROIs to C-level associates
• Completed business process diagrams for as best practice recommendations
• Engaged stakeholders, manages expectations, and escalated issues/changes

Environment: MS Office 2013, MS Visio, MS SharePoint 2013, Windows7, Windows 8, JIRA, IBM Jazz

Business Process Architect/Product Manager

Confidential, Washington, DC

Responsibilities:

• Managed multiple Business Analysts for gathering requirements and providing needed business process diagrams (BPMNs) for the As-Is and To-Be processes across IT departments
• Created Visio swim lanes and RACI diagrams
• Created and maintained user stories
• Built an IT Business Service Catalog for various IT department needs
• Created and maintained project user story backlogs and SPRINTS
• Applied best practices to gap/fit analysis using internal policies to prepare electronic workflows
• Completed business and functional requirements as well as business process diagrams for the Customer Service Center
• Ran SQL queries for data integrity
• Managed full program lifecycle resources (requirements, scope, schedule, resources, testing, quality, release, changes) for cross-functional initiatives
• Attended demos for new customer service software vendors
• Determined root cause and resolved moderately complex problems. Identified trends that warrant immediate attention

Environment: MS Office 2010, MS Visio, MS SharePoint 2010 and 2013, SQL, Windows7, Windows 8, .net, Team Foundation Server, Online Proactive and Reactive Chats, JIRA

Sr. Business Consultant/SCRUM Master & Product Owner

Confidential

Responsibilities:

• Functioned as a Project Manager by providing project training for all involved with the Systems Development Life Cycle.
• Provided Process Engineering for improvements to As-Is and To-Be business practices.
• Facilitating JAD sessions with multiple departments to ascertain the needs of the various company stakeholders via agendas, meeting minutes and action items for various projects.
• Managed pre-SCRUM meetings to determine scope and backlog for each SCRUM.
• Created user stories and task back-logs for the SCRUM/sprint process.
• Faciliated daily/weekly SCRUM of SCRUM meetings.
• Facilitated and managed SCRUM daily meetings for project progression.
• Obtained approval of tasks completed for the end of each sprint.
• Managed weekly meetings with QA, Development, and Sponsors to ensure the project is progressing on a timely basis.
• Identified roles and responsibilities for RACI diagrams.
• Provided Value Stream Mappings and SIPOC diagrams to provide resources that are unfamiliar with the current business process and help them to define a new process.
• Evaluating IT departments and recommending best practices with regards to streamlining or creation of new positions.
• Assisting with the creation of job descriptions for IT associates.
• Created documentation such as Statement’s of Work, Return on Investments, and other high level project information
• Created other documents for the Business Analyst roles such as Functional Requirements, Non-functional Requirements, Use Cases, Requirements Trace Matrices, and other required information such as business process flows, and design of wireframes
• Reverse engineered for company data to establish a rules based engine
• Analyzed the Quality Assurance processes with updated testing plans, policies and procedures.
• Provided training for various IT staffing with best practices
• Created training guides and providing train-the-trainer experience
• Provided management for risk management, change process management, and process reengineering.
• Used SQL for data inquiries
• Managed full program lifecycle (requirements, scope, schedule, resources, testing, quality, release, changes) for cross-functional initiatives
• Created SOP (Standard Operating Procedure) Manuals

Environment: MS Office 2010, MS Project, MS Visio, MS SharePoint 2010 and 2013, SQL, Windows XP, Windows 8, .net, Team Foundation Server, IBM iLOG, Online Proactive and Reactive Chats.