SUMMARY

• An accomplished Project Coordinator/Manager with a reputation of developing, organizing and implementing strategic business plans while exceeding corporate objectives.
• Expertise in building partnerships with all levels of professionals, board of directors and stakeholders.
• Decision - maker with effective communication skills, creative problem-solving and research.
• Software used includes: Microsoft Project, Salesforce, Smartsheet, Cisco Any Connect, Degree Works, SharePoint, Attachmate, Spring Ahead. Microsoft Office: Outlook, Word, Excel, PowerPoint.

AREAS OF EXPERTISE

• Account Management
• Conflict Resolution
• Project Management Skills
• Needs Assessment
• Analytical/Research
• Strong written/verbal Communication
• Supervisory Experience
• Relationship & Team building skills

TECHNICAL SKILLS

• Microsoft Project
• Salesforce
• Smartsheet
• Cisco Any Connect
• Degree Works
• SharePoint
• Attachmate
• Spring Ahead
• Microsoft Office: Outlook
• Word
• Excel
• PowerPoint.

PROFESSIONAL EXPERIENCE

Confidential, Irving, Texas

Sr. Project Coordinator

Responsibilities:

• Successfully collaborated on the review of project results, relevant documents and reports, to identify problems, recommend and track progress on corrective actions
• Work with technical expertise, Sales and/or the Customer to correct any incomplete by using SalesForce
• Send out communication to client service teams about new implementation that is taking place, changes, etc
• Ensure that all orders including new and MACD are entered correctly so that there are processed properly by downstream teams
• Act as an advocate for customers to ensure that critical needs are met. Timely and regular communications with customers to ensure they are abreast of all changes
• Worked with Business Analysts, Developers, Testers and Support team to deliver project on-time
• Perform supervisory and controlling functions to make sure the project is at par with the expected standards at all stages
• Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems and implement change
• Proactively engage their management team as required to bring the requisite forces to bear on specific issues that may be customer impacting
• Drive to make process improvements to make a seamless, more streamline process for all areas of the organization
• To obtain building access agreement, collocation-agreements, and right of entry agreements for building /tower installation

Confidential, Irving, Texas

IT Project Coordinator / Operations Manager

Responsibilities:

• Facilitated the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Oversaw the project intake process and provide status updates to project requestor
• Attended client meetings and assist with determination of project requirements
• Performed as an advocate for customers to ensure critical needs are met - Proactively engage the client’s management team, as required, to bring the requisite forces to bear on specific issues that may be customer impacting.
• Communicated with Client Services Teams to inform of new implementations or changes
• Collaborated with leaders to develop and manage field performance measurement tools (scorecard, reports, Key Performance Indicators, etc.)
• Monitored employee on-boarding requirements, timeframes and documentation
• Ensured customer satisfaction internally and externally, ensure clients’ needs are met in a timely and cost effective manner.
• Conducted one on one session with the clients to assess client needs and expectations and ensure project delivery within deadline.

Confidential

Jr. Project Manager

Responsibilities:

• Led planning and/or implementation of projects. May participate in the design and/or testing phases
• Oversaw the project intake process and provide status updates to project requestor
• Assisted the PM in the drafting and issuance of project proposals, RFP’s, budgets, preliminary schedule, and other project documentation
• Conducted quality assurance testing on new and enhanced products
• Facilitated meetings and distribute minutes to all project team members
• Assembled the project staff - technical or functional development, performance, and/or termination during the project or projects
• Presented oral and written reports defining plans, problems, and resolutions to appropriate levels of management
• Utilized project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures
• Effectively and accurately communicate relevant project information to the client and project team
• Ensured clients’ needs were met in a timely and cost effective manner
• Advocated on behalf of clients and represented needs, as appropriate, to senior management.
• Facilitated the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Conducted client communication sessions to evaluate client needs & ensure timely project delivery. Estimated and project managed implementations of wireless, telephony and structured cabling using project management methodologies

Confidential, Garland, Texas

HR Assistant

Responsibilities:

• Established productive, collaborative relationships with employees, and HR business partners
• Maintained employee files and the HR filing system, reconciled the benefits statements
• Performed payroll/benefit-related reconciliations to General Ledger and other accounts
• Examined employee records to answer inquiries and provided information to authorized persons
• Planning and coordination - HR presentations and training sessions
• Assisted HR director with various research projects and/or special projects

Confidential, Richardson, Texas

Implementation Manager (Team Lead)

Responsibilities:

• Increased employee engagement by 20% by focusing on efficient work load balance
• Oversaw departmental training activities to ensure all team members received functional product expertise
• Successfully managed over 2,000 installation projects, ensuring all business needs were met
• Negotiated with internal and external groups to set priorities and obtain required resources to ensure successful project completions
• Acted as direct liaison for escalations between telecommunications and maintenance vendors
• Travel 25% nationwide for implementation and closing sales tactics engaged closely as a leadership position to sales team from the corporate office.
• Initiated continual efforts to improve the implementation by identifying opportunities to streamline the process.
• Implemented new order procedures that ensured transparent transition for all customer order entry requests and increased on-time installations by 20%.
• Delivered follow-up actions and customer support, increasing completed implementations 97%.

Confidential, Richardson, Texas

Order Manager

Responsibilities:

• Accurately completed the customer voice and data orders, gathering and documenting eSBC, SIP and VoIP service requirements. Working knowledge of MPLS, VPLS, QOS, VoIP and IP Networking orders
• Provided weekly tracking updates for the customer and internal stakeholders including order entry and delivery of circuits until revenue is captured.
• Organized weekly sales forecasting process to understand and plan workload prior to orders being signed
• Worked with technical expertise, Sales and/or the Customer to correct any incomplete Orders. Once Orders are clean, create orders on Siebel/Order-Pro and submit to Order Entry. Monitor all special projects for each group and customer.
• Handled resolutions involving rejected orders by working with the appropriate expertise across the International organization and/or the customer
• Analyzed orders and data against key milestones throughout the delivery process until completed and revenue was fully realized
• To obtain building access agreement, collocation-agreements, and right of entry agreements for building /tower installation
• Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems and implement change
• Coordinate with internal resources such as Sales Engineering, Provisioning technical resources to ensure that service requirements are properly captured, service deployment and timing requirements are satisfied and that NOC resources are scheduled for testing and service activation
• Coordinated and hosted meetings with the account team and customers to maintain strong business relationships and clear lines of communication
• Provided a comprehensive Project Management function to ensure critical service requirements were properly sequenced.