OBJECTIVE

• A management position in an IT organization where I can contribute to the attainment of it’s strategic goals and TEMPeffectiveness by applying my experience and knowledge in TEMPeffectively managing and executing tactical IT projects and programs.

SUMMARY

• Seasoned and hands - on technical manager with over 25 years of IT experience in a consulting and permanent employment environment with extensive experience implementing cutting edge enterprise, and global systems.
• 15 years of IT management, project/program management, and personnel ManAgement/administration, 12 years of combined experience in applications programming, systems design and systems analysis.
• Results oriented; confident in making on-the-spot decisions.
• Strong partnership/relationship skills
• Self directed & flexible to change
• Excellent communications (verbal and written), inter-personal and business relationship management skills.
• An TEMPeffective leader with strong customer service focus.
• A team player, flexible, detail oriented, with a proven track record in successfully: overseeing, coordinating, multiple system development and application support programs, delivering on time within budget.
• Strong process discipline and experience with project management (PMI), development methodologies - SDLC (Waterfall, RAD, AGILE, DevOps), and QA/QC
• Well organize, detail oriented, TEMPeffective in planning, scheduling, monitoring, and successful in timely implementation of projects and programs.
• High sense of accountability and responsibility
• Candid and forthright- able to face difficult issues head on, not afraid of challenging senior management
• Able to set and achieve strategic goals, and work well under pressure.
• Strong technical, analytical and problem solving skills.
• Talent for picking the right person for the job.
• Ability to interact with all levels of staff and upper management in both business and technical areas
• Prepared annual budget, performance plans, project expectations and wrote performance evaluations for project personnel.
• Successfully planned, organized staffed and oversaw new development projects for implementation of Web based, Client/Server and Mainframe applications.
• Good working knowledge of PMI project management principals, methods and techniques.
• Proficient in use of TEMPeffective (clear and consistent) communication tools such as: RACI Charts, project status (weekly/monthly) to projects team, project stakeholders (Business, IT, executive level), Program/Project portfolio dashboards
• Able to thrive when given a wide degree of latitude to manage projects.
• Excellent communicator and people leader; positive attitude and ability to work with variety of personalities
• Able to tailor communications to executive management, as well as team members
• Able to build relationships and alliances across the organization
• Able to establish and sustain partnership with business and IT staff
• Established work plans and schedules (using MS Proj., ABT Workbench) for phases of projects in accordance with time constraints and budget.
• Experienced in: procurement, contract negotiations (pricing, licenses & discount structure) invlolving corporate legal counsels, development of SLAs for software, telecom and hardware with VARs and major vendors such as IBM, HP, CISCO, AT&T and ORACLE
• Experienced in system implementation and support (medium to large scale)
• Experienced in managing QA (process & Standards) and QC (testing) functions.
• Experienced in defining, establishing and improving various IT processes and methods using the SEI CMM approach.
• TEMPEffective people management, organizational, planning, communication and coordination skills.
• Experienced in managing off-shore resources.
• Experienced and knowledgeable in vendor contract preparation and negotiation.
• Experienced in managing department budget and personnel forecasting
• Experienced in Vendor Management and Software Procurement
• Facilitated and guided a re-engineering lab team of business and IT analysts in the business process analysis and re-design using the CSC Catalyst methodology.
• Oversaw, coordinated the documentation, implementation and training of users for the newly established IT and business procedures. (Change Management)
• Supervised and coordinated the design, development and testing of new automated systems to support the re-engineered processes.
• Proficient and accomplished in Process Improvement (SEI/CMM Approach), Business Process Re-engineering, the use of Information Engineering (methodologies and Case Tools), Quality Assurance and Quality
• Planned, organized, and resourced a disaster recovery program.
• Planned, selected and recommended a disaster recovery site.
• Determined and procured hardware and software licenses for a disaster recovery site.
• Server and storage installations, environment upgrades and data center migrations.
• Familiarity with ITIL Methodology
• Managed technical resources Call Center network projects, vendor relationship data center migrations.
• Working knowledge in the implementation and usage of SDLCs such Cooper’s & Lybrand Summit-D and Rational Software’s RUP methodologies and tools.
• Designed, developed, and implemented systems using relational (DB2, SYBASE, ORACLE), Hierarchical (IMS DB), and network (TOTAL/SUPRA, DATACOM) DBMS in Mainframe and Client/Server platforms.

TECHNICAL SKILLS

Languages: XML, JAVA, Oracle PL/SQL, ANSI SQL, IMS DL/1,COBOL, COBOL II, PL/1, FORTRAN, Assembler(IBM), C, SAS, Mark IV

Special Tech/DBMS: Documentum, FileNet (Document Imaging), Sybase,Oracle7, DB2, CICS, MS SQLServer, IMS DB/DC, ADR Datacom, TOTAL, VSAM

Operating Environments: SUN Solaris, IBM AIX, MS Windows NT 98 95, OS/2, IBM 3090 (MVS/XA), IBM 303x (MVS), IBM 43xx (DOS/VSE), IBM 9370 (MVS), IBM PC's (DOS), Honeywell 6000.

Prod Tools (Mainframe): TSO ISPF/PDF, Panvalet, TELON, Fileaid, Intertest, ROSCOE, CMS, CEDF, SPUFI

Prod. Tools (PC): ABT Project Workbench, MS Project, Planview, Primavera, ADW, TI IEF, MS Confidential, Excel, WordPerfect, MS Access, DataEase

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager

Responsibilities:

• Initiated, planned, executed, monitored, deployed applications & infrastructure components of projects. ( Confidential & Confidential )
• Planned, allocated, managed local and off-shore resources - network, database and system administrators.
• Coordinated cross-functional communications, between the business users, IT and vendors in the deployment of IT COTS and medical equipments. ( Confidential and Confidential )
• Implemented video teleconferencing system (Telepresence) at Confidential Medical Center to enable doctors from different locations (Hospital/Clinics/PC) to conduct/participate in a video conference.( Confidential )
• Upgraded the outdated IVR and migrated to a new IVR system - Genesys.
• Established a server security patching process to keep all production servers up to date ( Confidential ).
• Migrated the mainframe data center operations to U.S.mainland and offshore outsourcing company.( Confidential )
• Delivering infrastructure status report to stakeholders and IT management ( Confidential & Confidential )
• Implemented a plain vanilla version of salesforce.com for company’s e-commerce program, the required infrastructure, worked with the business stakeholders in the design, user training and managing of the implementation of a new business processes (change management) for Confidential
• Solicitated Infrastructure & Software requirements for implementation hardware and network components.

Confidential

Sr. Project Manager

Responsibilities:

• Preparing weekly & Monthly project status reporting and communication of project issues to stakeholders and IT management
• Coordinating cross-functional communications, between the business users, IT and QA.
• Initiating, planning, executing, controlling, deploying projects using Planview.
• Ensuring completeness of all EPM (Enterprise Program Management) deliverables and securing approval from Release management, QA, stakeholders and senior management.
• Planning and facilitating step by step tasks on production implementation day
• Providing post implementation/production support for implemented applications

Confidential

Project Manager

Responsibilities:

• Successfully managed/executed multiple concurrent projects (14 projects) for enhancement of Visa’s U.S. credit authorization system within the Visa Europe’s new credit card authorization and e-commerce programme.
• Initiated, planned, executed, controlled, project deployment.
• Planned, allocated, managed local and off-shore resources
• Facilitated and SPOC for vendor communication and negotiation
• Planned and executed software procurement
• Coordinated cross-functional communications, between the business users, IT and QA.
• Managed and facilitated the cross-functional IT and business change management process
• Developed and delivered project status reporting to stakeholders and IT management
• Coordinated QA and user acceptance testing (UAT)
• Communicated project issues and elicited requirements from off shore project team.

Confidential, Orange, Ca

Project Manager, Project Management Office

Responsibilities:

• Succesfully managed a project portfolio (11 projects) for legacy (IBM Mainframe) and Web (Marketing/e-Commerce) maintenance/enhancement.
• Initiated, planned, executed, controlled, and deployed projects in matrix environment
• Coordinated cross-functional communications, between the business users, PMD (Product Management Dept.), IT and QA.
• Ensured delivery of a high quality business requirements document by PMD
• Coordinated QA and user acceptance testing
• Updating the project dashboard weekly and the portfolio dashboard monthly
• Met with project stakeholders weekly to give them status and escalate unresolved issues
• Prioritized the project portfolio monthly with the user executive oversight team
• Implemented projects using traditional and agile methodologies.
• Planned, resourced and implemented MS Project Server 2007 as part of PMO process improvememnt program.
• Conducted a lessons learned session with the project team.
• Negotiated contracts, and procured new 3rd party software

Confidential

Product Manager - Program Management Office

Responsibilities:

• Succesfully managed and Implementated Documentum 5.2 suite of products and customized features including it’s hardware infrastructure ($2M+)
• Managed the enhancement, maintenance and production support of 11 Claims Processing, Enrollment, Membership, medical billing, Internet(e-Commerce)/Intranet and Document Management, CRM (ACT ) applications in a matrix environment.
• Successfully managed and completed the Program ($5M+, 3 yrs, 13 projects) for the company’s Document, Imaging, and Content Management initiative.
• Managed, facilitated, and coordinated the IT and business change management process - IT and user training.
• Functioned as the single point-of-contact for all production problems and support issues.
• Prepared annual budget which includes anticipated projects (enhancement and new), annual software support & maintenance, projected quarterly resource needs.
• Reviewed and approved project plans, user requirement, design documents and hardware architecture. Responsible for planning, scheduling, and keeping the software and hardware current.
• Responsible for ensuring dat the imaging, document and process management processes is SOX and HIPAA compliant.
• Responsible for managing off-shore resources.
• Responsible for DR program of assigned applications and it’s associated infra structure, ensuring dat the process and procedures are up to date and excuting the DR test annually.
• Coordinated Systems and user acceptance testing
• Provided performance evaluation of IT resource assigned to projects.
• managed vendor relationship fo various 3rd party vendors like EMC, Documentum, IBM, Microsoft