SUMMARY

• Results oriented, solid leader with I.T. operations and governance, program, project and service delivery management and SDLC experience with emphasis on client focused goals.
• Experience managing mid to large complex technology projects. Vast understanding of software development project management in Waterfall and Agile (Scrum) environments, enterprise infrastructure, including network, wireless, cloud technologies, BDR and security, delivering projects on - time and within budget.
• In-depth practical knowledge and experience in stakeholder and product owner communication, sprint planning, charting and backlog grooming, project scope planning, defining the WBS, resource planning and staffing, budgets, issues, risk, quality, change management, benefits tracking and status reporting, sprint reviews and retrospectives, creating RFPs, managing SOW orders and vendor management.
• Strong managerial skills resulting in cross-functional team building, capability of aligning cross purpose agendas, multi-level motivational management, performance management, reviewing and successful completion of projects. Able to manage multiple concurrent projects from concept to closure.
• Expertise in the following areas: operations management, I.T. management, managing full SDLC/Scrum projects, web/mobile app development, website development, voice/data/security/PCI infrastructure, network design and implementation, Wi-Fi, security cameras, A/V/TV, VoIP, desktop rollouts, POS implementations, Expert in Office 365, Skype for Business, Teams, SharePoint, Exchange & Salesforce implementations, & migrations, cloud solutions and cloud backup and disaster recovery solutions, and information assurance.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Orlando, FL

Responsibilities:

• I just completed an 8-month role as a project manager for Confidential . There I trained and managed a team of 9 people providing a Windows 10/Office 365 migration for a user population of over 1300 desktops. I developed and managed a Superuser (pilot) Program for application compatibility testing.
• I prepared and maintained the rollout schedule and provided for the weekly transfers of new equipment. I provided daily stand up meetings using a Scrum format, maintained daily meeting minutes and provided weekly status reports to management.
• I managed impediments, issues and risks I also developed and maintained deployment schedules, asset management and provided vendor management, including the disposition and recycling of out of date equipment. I also completed a PCI compliance project.Operations Manager, Program Manager, Project Manager, Service Delivery Manager, Scrum Master

Confidential, Orlando, FL

Project Manager

Responsibilities:

• I managed the day-to-day operations of the company, with emphasis on leadership, technology, program and project management, and full SDLC (Scrum) projects. I managed various software development and infrastructure projects including Windows migrations, Office 365, Skype for Business, Teams, SharePoint and Salesforce implementations and development and CRM projects. This included internal programs, proposal management, contract negotiations, and managed contract administration.
• I performed as program and project manager and scrum master, identified personnel requirements, developed job descriptions, researched salaries, and personally recruited and subsequently trained and managed teams consisting of team leads, systems engineers, software developers, SharePoint and Salesforce architects and developers, website designers and developers, systems administrators, PC techs and IA personnel for various projects as well as managed field services activities.
• I was active in budget creation and maintenance, P/L goals and vision for company. Developed and maintained vendor relationships. Provided direct hands-on customer support and project management support in defining, costing, pricing and delivering HW and SW requirements and proposals.

Confidential

Development Project

Responsibilities:

• Part of a global management team, (US/UK), managing a SW migration/PC refresh project to include upgrading and implementing SCCM 2012, Windows Server and desktop OS, Office 2013, Java, IE11 and Notes 9. I managed a global (US/UK/India) team of software analysts and testers in order to test and certify the compatibility of over 1100 SW applications.
• For that I worked with Technical Design Authorities to determine the host requirements and with HP directly to purchase a new ESXi cluster to house over 500 VMs to distribute to the “super-users” in each organizational unit to provide the UAT testing. If an application was determined to be incompatible, then I created a mitigation plan, which might include the re-building of the application. That would initiate the Agile Development(Scrum) Team to rapidly develop the replacement application. My role (Scrum Master) was to facilitate various Scrum meetings and work with the Product Owner and Scrum team and ensure sprints and development took place in the most efficient manner possible and mitigate any impediments to the Scrum team.
• Recruited for and directed three infrastructure improvement projects including the installation of structured cabling, wireless access points, VoIP phones, security cameras and POE switches. The third project included the installation of patient monitoring devices for each bed and associated A/V equipment at all nursing stations, along with the cabling and rack mounted receivers to support them. All projects delivered on-time, within budget, and received high customer Recruited for and project managed desktop rollout of over 500 workstations and printers for DTAG locations throughout Central Florida, including 3 Orlando airport locations, Tampa airport, Daytona airport, Melbourne airport, and Cape Canaveral cruise ship port. Provided ongoing field desk side break/fix support for workstations and printers. Provided site surveys, installations and support of Wi-Fi mesh networks and routers at same airports and locations throughout Central Florida. Always exceeded customer expectations, delivered ahead of schedule.
• Recruited and hired fifty desktop technicians and systems engineers, within a single week, which won the contract. Provided project management and migrated over 2500 off-lease workstations, with project delivered on-time and within budget.
• Recruited teams of installation technicians and managed projects in Birmingham, Alabama and locations throughout Florida. Projects delivered on - time and within budget.
• Recruited, staffed and managed teams of installation technicians for several locations including Jacksonville, Tampa, Miami, Tallahassee, and Central Florida locations. All projects were time-sensitive and delivered on-time and within budget.
• Provided, outsourced, on-call IT Management. Provided complete office relocation, including structured cabling for voice and data infrastructure, moved and reinstalled racks, Windows servers, Exchange and SQL servers, routers, firewalls, switches & UPS, Nortel telephony system, and desktops. Provided remote and on-site system administration and desktop support for Orlando office. Upgraded all servers from 2003 to 2010.
• Provided project management, site surveys, structured cabling, installations and support of Wi-Fi mesh networks at resorts throughout Florida.

Project Manager

Confidential, Orlando, FL

Responsibilities:

• I provided project management for multiple projects including IT, Operations and Facilities including: McKesson Inventory Control implementation at 22 Clinic locations and the Supply Center.
• For a Salesforce CRM project, I developed the requirements, wrote the RFP, provided demos, negotiated pricing, developed the project plan and go-live timeline, worked with the third-party developer throughout the implementation for a Centralization/Call Center project for Marketing and Customer Service to provide patient intake and outreach for screenings.
• Co-managed HeatlhGrid patient outreach project, including CareNotify (IVR & text messaging), Mobile Check-in, Care Coordination, HEDIS, Patient Survey, Patient Forms Completion and CoPay systems implementation at all locations. Also, managed a team providing a medical records management, scanning, archiving and data store project to maintain warehoused patient records less than 10 years old.

Statewide I.T. Manager

Confidential, Orlando, Florida

Responsibilities:

• I provided leadership managing team of 25 IS professionals serving five regional offices and fifteen field offices throughout Florida. Provided performance reviews, created and maintained IT budget, provided asset management, helpdesk management, vendor management and purchasing of all IT equipment, implementation management, scheduled and managed all hardware and software upgrades.
• Upgraded TCP/IP & WAN infrastructure statewide, including Windows servers, SQL, Exchange.
• Provided project management on software development project, UAT, beta testing and implementation of Changepoint - project management centric application.
• Wrote training manual and provided training for trainers and end-users of Changepoint.