SUMMARY

• A forward - thinking executive with solid years of Technology, Marketing and Communication experience within high-energy, diverse and multi-lingual environments, who possesses business intelligence and discipline to deliver responsible, recurring value.
• A Servant-Leader, a Silo-Crasher and a Bridge-Builder, inspiring and innovative in any environment, in any team and in any location.

PROFESSIONAL EXPERIENCE

Confidential

Business Process Manager and Technical Project Manager

Responsibilities:

• Developed keen understanding of the Confidential ’s Tech to Lines of Business (LoB) while assisting in management of multi-million dollar portfolio; Factored knowledge gained into all recommendations to Seniors, C-levels and steering committees;
• Described the BPM/N (Business Process Mapping/Notation) process optimizations in IT infrastructure, security and privacy; Evaluated and refined SDLC (System Development Lifecycle) from Concept to Development to QA to Release to Support;
• Strategized workflows with seniors and consultants for ISMS, ITSM, GDPR, HIPAA and PCI-DSS compliance; Instilled deep sense of automation in BPM practices; Developed and ensured project and process standards are available and followed;
• Identified legacy and current system architecture in order to gain purview to Requests for Proposals (RFP) pertaining to Confidential ’s security, privacy and data practices, policies, audits and material attestations; Automated IT RPFs in SeviceNow ITIL module and began Phase 2 of PoC linking RFP module to Salesforce Contract Lifecycle Management via REST API;
• Revised technology plans and policies to address technology gaps regarding security hardening methodology and virtualization leading to higher IT rating from internal and external IT examiners for IT systems, processes, and compliance;
• Managed hi-profile, critical overflow IT infrastructure projects through entire lifecycle; Performed Risk Assessment on IT projects and processes with contingency plans; Tactfully guided ITIL change practice and upgraded its ServiceNow module.

Confidential, Los Angeles, CA

PMO Director and Lead Technical

Responsibilities:

• Instigated and built first Executive and Operational PMO as part of Tech Governance initiative; Drafted and managed first consolidated, multi-million dollar portfolio and aligned with Sales portfolio for transparency, better communication and requirement vetting;
• Educated LoBs’ teams' with PM standards and delivery practices in both Iterative and Waterfall frameworks; Aligned project methodologies to project types; Influenced ERP level capacity planning, workforce management and decision support systems;
• Led Tech team building activities, which increased solidarity and retention; Implemented Critical Chain Management resulting in higher resource utilization rates, less variance and quicker product release cycles; Rigorously used RACI practice to further define project roles; Leveraged ServiceNow BI and MS Power BI for tuning projects and portfolio performance;
• Introduced and leveraged JIRA platform for consolidating and tracking tech development efforts and product deliveries; Designed integrated Program Portfolio Management (PPM) platform linking SharePoint, JIRA and OTRS; redefined gating, KPI, Chain Management and Value Breakdown Structure improving portfolio performance; Leveraged MS Dynamics SL/AX;
• Worked with steering committees and investment boards to prioritize tech initiatives and interfaced with product catalog/portfolio directors to ensure profitability and continuity of tech offers within the organization and to its target market; Collaborated with Finance/CFOs calculating CapEx, OpEx, developing ROI, Future Value, deprecation, SOX reporting, tax offset and audit models ensuring tech work products are ‘forecast-able’, tech debt is minimized and there is cost saving or revenue generation; Facilitated Tech portion of accounting audit resulting in significant annual tax offsets.
• Rated organization’s CMMI (Corporate Maturity Model Integration) to suggest BPM (Business Process Management) starting point and to set the stage for ERP; Acted as process Champion and Evangelist at global and local levels to create process urgency, synergy and adoption; Refined PDLC (Product Development Lifecycle) practices making for more cohesive and meaningful work streams that could be shared and leveraged across LoBs; Mentored and coached teams’ career path;
• Amplified organizational intelligence by delivering deep, actionable insights through process pattern detection and the ability to analyze process data sources; Gathered and shared intelligence on Master Data Management (MDM), Data Management Platforms (DMP)and data pipelines; Led ServiceNow Performance Analysis module PoC/Trial and delivery;
• Used OLAP (Online Analytical Processing) and in cache memory for multidimensional data analytics and aggregate trends furthering business intelligence and bolstering market offers; Building on previous BPM learnings, initiated a BPM mapping and optimizing in BlueWorks Live and BonitaSoft focusing on initially Tech processes optimization and later automations.
• Acted as Tech innovation leader and agent at global and local levels; Active consultant, contributor and accelerator to the brand vision and its expansion; Transformed Kantar Technology operating model to a streamlined, consolidated, diversified management delivery model;
• Led JAD (Joint Application Development) workshops and test labs to increase cross-team discovery and sharing; Recruited, on-boarded and mentored multiple Tech team members, including, CIO, Tech Director, TPMs, QAs, DevOps, Programmers and assisted in transitioning of CIOs; Rolled out ServiceNow and OTRS Support modules;
• Worked with Procurement to discover needs, to engage (RFI, RFP/RFQ), to score and to hire vendors that would supply the best value service/product to the organization and its clients; Reviewed tech aspects in MSAs, SLAs and SoWs with Finance and Legal teams to mitigate any liabilities; Made technology part of engagement teams so that tech insights are available from the start of PDLC; Assisted with SOX compliance projects and Safe Harbor/Privacy Shield audits;
• Architected the expansion of virtual NW environment, increasing application performance across the enterprise by 22% within the application environment; Worked directly with C-level management to create value, drive ROI, increase profitability, and reduce costs; Created and executed strategic implementation plan and upgrade paths for the migration of legacy core systems and successfully completed a number of other migrations within project scope and budget;
• Decreased intra-company access issues by managing an Active Directory Domain migration project; Enhanced productivity of IT Support by merging and extending infrastructure and support duties across US and Global offices and sites; Mitigated risk of data loss and met compliance requirements at remote sites by leading project to consolidate backups to central location; Leveraged Business Intelligence tools for quantitative insights to LoB performance KPIs and for product outlook.
• In SOA environment following XP, CI/CD and TDD practices, conceptualized, built and sustained Operating Brand’s largest tech initiative for a global client’s CXI web-based platform in AWS and Azure with SOAP and REST integration, included chat, bots, and BI aspects; Released in 90 countries and supported 30 languages, it was multi-platform, multi-device and had POS aspect and increased customer retention by 19% globally and by 23% domestically according to client’s analysis;
• Tested and managed various ETL solutions and visualization solutions for survey data, consumer panel data, transactional data analytics; Executive contributor to enterprise DMP (Data Management Platforms) and MDM (Master Data Management) initiatives; Built API framework leading to global API practice which evolved into a Data-Cloud program;
• Co-designed and drafted BCP and DR SLAs with almost full system redundancies and some fail over/fail back; Delivered numerous critical tech projects/products ranging from operational overhauls to market-ready offers; PoC-ed and trialed Talend and Informatica vendors for iPaaS needs;
• Defined project ROI, project scope, mobilized hard and soft resources, developed schedules and ‘go-live’ ramp up while focusing on timely delivery of product, services and value; Proactively mitigated risks and cleared roadblocks to keep teams and projects on track; Led feasibility efforts and collaborated UATs with automated/manual and structured/unstructured use cases to mitigate any flaws/bugs in products; Leveraged SQL platforms for data control, deeper project insights, analytics, direction and continuity of project/product;
• Organized team and prepared, distributed and presented progress reports vertically and horizontally to keep communication conduit smooth and flowing; Kept all stakeholders actively engaged at various checkpoints so that requirements were closely aligned to expectations.

Confidential, Angeles, CA

Senior Technical Project Manager and Business Process Analyst

Responsibilities:

• Directed SaaS product rollouts for firm’s largest OEM account with a population of 1,050 retail locations; Exceeded conversion target of 700 by 122 and brought sales penetration target from 66% to 78%;
• Interfaced with clients during product roll-outs, integration and feedback enhancements while mitigating project risks and resolving issues ensuring better project deliveries and portfolio performance; Delivery successes promoted product value, account retention and market expansion; Assessed and upgraded client infrastructure to handle system loads;
• Provided PMO planning, status and recommendations to leadership in portfolio and process improvements; Engaged in technology governance practices, which assisted teams with risk management, requirement vetting and scope creep prevention; Conducted QBRs with Leadership and generated Salesforce reports to further gain insight on all project activities; Assessed and mitigated risk and managed budgets and timelines to within 10-12% of targets
• Investigated and led BPM solution, including vendor survey, scoring and PoCs/trials aligning vendor offer to meet enterprise needs; Leveraged ‘Blueworks Live’ for cost-effective process modeling and Business Intelligence; Began evaluation of IBM Websphere Business Modeler to fortify efforts into process automation;
• Engaged in technology business analysis and established operational KPIs with BPM 2.0 standards applied; Streamlined enterprise rollout velocity by 12%; Collaborated engagement process with Marketing and Sales teams setting the opportunity to explore and expand revenue streams;
• Drove ServiceNow enterprise core license upgrade project; Worked with Cloud teams to optimize iPaaS processes and practices.
• Initiated investment enticement and set funding allocation for CS Productions TV properties and ‘Fortress Venture’ studio project;
• Provided corporate planning with budget development and reporting structure for SoCal, NOLA and overseas affiliates; Spearheaded ‘productization’, project management and process optimization practices, included corporate compliance and asset licensing/syndication;
• As ROI development leader, began KPI targets, market readiness and ramp-up for capture of entertainment and merchandising verticals and horizontals solidifying forecasted earnings potential; Contributed to expansion of potential offers inventory and revenue streams; Collaborated with stakeholders and creative teams on domestic and international content with production schedules for multiple entertainment properties to successfully entice next round of investment;
• Recruited diverse local and global production teams for diversity and inclusion; Developed a holistic health training curriculum to ensure employees are healthy, happy and productive; Significant insurance discounts were gained from this and other enterprise health-conscious practices; Mentored and coached teams’ and guided career paths.

Confidential, Los Angeles, CA

Marketing Executive and Technical Project Manager

Responsibilities:

• Assisted leadership with expansion planning and penetration into multilingual merchant markets through business analysis, market targeting, retention practice and brand persona development; Contributed to re-development of corporate identity, included visual identity and channel upgrades;
• Introduced and embedded PMO and Business Process Management thinking initially to Tech, then to various departments by order of process centricity; Automated fulfillment department processes enabling resources focus on daily responsibilities and organizations strategic initiatives;
• Functioned as technical project leader, conducted company data systems analysis, fit-outs and recommendations for infrastructure and computing systems;
• Educated staff on Advertising-Marketing-Sales ‘triangle’, omnichannel campaigning practices and related tech tools and platforms, which unified efforts for market capture; Conducted ‘classroom’ Project Management whiteboard session for better understanding of its value and practice;
• Through inter-department ‘shadowing’ built better ROI-based strategies; Orchestrated multilingual, local and offshore call centers to better direct client needs and to further understand product development and enhancement targets;
• Launched Direct Mail, SEM, data mining, native advertising, Social Network and mobile/online projects; Initiated and led website rebrand and transformed it to high performing ecommerce site; Within 2 quarters web visitor conversion increased by 39%; Within 10 months increased entire merchant base by 67% with 81% retention.
• Enticed funds and planned single and multi-family regenerative Eco-village with NPO and community aspects, co-sponsored by the Brazilian government and Bank of Brazil in Florianopolis, Brazil;
• Assisted limited partners with Business structuring, Planning and Branding of own entity.

Confidential, Angeles, CA

Marketing Director and Technical Project Lead (Americas)

Responsibilities:

• Built first, formal Marketing Department to gain better market positioning; Developed and delivered integrated marketing program models, utilized data systems, media placement, PR and ROI analysis to gain insight and bolster sales; Leveraged SQL and other data systems to gain clearer analytical insights on various sales targets and client behavior;
• Increased Fulfilment Department CXI rates from 87% to 98% in 4.5 months through space-to-access consolidation, Human Factor & Ergonomics design and streamlining inventory management process, included housekeeping and expanding usage of Microsoft Dynamics GP (Great Plains) modules; Managed delivery teams and mitigated risks while removing blockers;
• Re-branded, re-structured and consolidated digital storefronts/marketplace leveraging SEM and Social Networking resulting in 67% sustained growth with revenue gains of 178% in the 3rd quarter of initiative.
• Efficiently managed all aspects of office, staff, clients, vendors, equipment and field projects and while expanding offers;
• Re-structured business development, costing/estimating and invoicing systems which cut operational overhead by about 40% and increased sales revenue from by 167% within 1.5 fiscal years;
• Designed and implemented finance and accounting automation processes and maintained computer network further cutting operating costs;
• Hired professional services so staff could focus energy on core offers, business development immediately increasing new sales by 47% in the first year.
• Oversaw transformation of a 12-person interactive design house to 27-person full-service online agency; Established Media Buying Department, which increased monthly gross revenue by over 120%;
• Successfully optimized IT infrastructure, Project Management, Financial Management, Business Development and Client Services Departments further enticing acquisition;
• Spearheaded and rigorously enforced SDLC standards and Project Change Management policies, which reduced project overrun and write-off costs to virtually zero;
• Compiled and distributed monthly and quarterly performance reports to C-levels, Boards and Investors keeping information flowing to allow for more educated decision-making and company steering;
• Rigorously trained Account Management staff in requirement management and client expectations management which positively affected work product and client satisfaction; company was acquired and most staff was transitioned.

Confidential

PMO Supervisor and Senior Technical Producer

Responsibilities:

• Efficiently managed digital advertising and marketing products with diverse teams ranging from 2 to 95 members; Assisted PMO in multi-million dollar product portfolio management and performance tuning;
• Localized ‘Me Business’ (best practices and procedures) to Japanese market, which made for a more united, stronger work environment, higher process adoption rates, a better work product and ultimately higher client satisfaction;
• Initiated and facilitated PC/Mac hybrid network upgrade to 50 more nodes, included rebuilding the machine room to accommodate agency’s current needs and projected growth; Built predictive advertising platform for Hibiya Kadan in ATG Dynamo/JAVA web storefront;
• Responsible for asset repositories consolidation and streamlining to a single platform accessible to all teams; Mentored and coached teams’ and helped guide career paths;
• Executed cross-training for Account Management staff, including Project Management shadowing contributing to increased sales by over 30% and better project ‘on target’ (on time and on budget) performance;
• Received highest ‘on target’ rating in Production Department (PMO); Through networking events landed a client and won award for highest non-Sales Team revenue ($550K) earn for year 2001 further solidifying value of PMO and PMs.
• Led Business Development efforts and Market expansion initiatives; Strategically aligned core offers to market needs and identified client targets; Acquired high-profile clients, cultivated the relationships and grew sales portfolio by over 200%;
• Collaborated with affiliates on lead generation and conversion of high-profile accounts mutual portfolios value and reach;
• Conducted business process analyses for workflow optimization; Implemented and localized interactive award-winning advertising and marketing projects to SMBs and Global clients;
• Within multi-lingual and multi-cultural environments delivered online marketing-advertising campaigns for global brands; Optimized internal office management and accounting systems reducing manual labor hours and billable hours loss
• Introduced PMP, PRINCE 2 and Agile project management frameworks and associated methodologies resulting in mitigation of project overages, increased project portfolio performance and boosted overall client satisfaction.

Confidentia

PMO Assistant Manager and Y2K Business Analyst

Responsibilities:

• Led streamlining and delivery of investment-banking Application Development and Infrastructure Support projects across entire JPM - IBM Service Level Agreement; Managed ISO 9000 series certification and self-audits.
• Successfully delivered project and programs from $100K to $115M across multiple service layers, including Trading Products, Move-Add-Change, Network Upgrades, Help Desk Support, Test Labs/Rollouts, Disaster Recovery, Asset Management and User Training;
• Managed and mentored various team and firm members; Helped draft strategy and testing methodology for Business Continuity Plan/Disaster Recovery (BCP/DR);
• Leveraged IBM ‘WSDM’, a proprietary process mapper-modeler, PM and PPM system, resulting in high visibility of mapped process that led to process optimization and a central process repository; Designed and integrated Lotus PMO platform to further enhance project and portfolio analytics and intelligence;
• Revised IBM’s APAC ‘Project Management Coordination Process’ resulting in a utilization increase from 47% to 71% and productivity increase from 52% to 68%; Through ‘Conversations for Actions’ practice converted high-value client ($850K);
• Collaborated on Ideal Process Flow Analysis and Software Fit Analysis with NEC and Application Development teams in Sales Management System and Integrated Accounting System development and automation; Managed user trainings and drafted and revised training materials;
• Helped manage restructuring of Sales and Accounting Departments; Initiated Chart of Accounts first coding and system mapping;
• Facilitated double-byte WANG-based network to NT/UNIX hybrid; Executed system testing; Negotiated software and hardware vendor contracts; Investigated, commissioned and co-managed off-shore development teams; Mentored and coached teams’ and fostered career path;
• Lead team member on EDICON Project, an automated on-line invoicing system that drastically decreased administration hours and increased accounting accuracy.

TECHNICAL SKILLS

• DOS, UNIX-Solaris, Apache, Windows NT, Windows 2000, XP, Vista, Windows, Mac OS;
• MAN, WOS, SD/WAN, LAN, CDN, VPN, Internet, Intranet, Extranet, TCP/IP, Novell, Active Directory, SSO/AD;
• Cloud Stack, AWS, Azure, Hybrids, Git-hub, Bit Bucket, Jenkins, Solar Winds, Selenium, Web IDE, IaaS, PaaS, SaaS;
• D-base, R-base, Q&A, Oracle, MySQL/SQL/NoSQL, Sybase, Mongo, Dynamo, VMware, MS Server, Watson, Power BI;
• Windows, Sun Workstations, Mac, Linux Workstations;
• Blackberry, Windows Mobile, iPhone, iPad; Android;
• Selenium IDE automation, Testrail (test case repository), Jenkins, Bamboo;
• PM3, MS Project, WSDM, Clarizen, BaseCamp, Version One, JIRA, TFS;
• OTRS, ServiceNow, ZenDesk, Office 365 Productivity Suite, ITIL;
• BlueWorksLive/WebSphere, Appian BPM, Tibco BPM, Oracle BPM, BonitaSoft;
• Salesforce, Office 365 full enterprise Suite, PeopleSoft, SAP, Crystal Reports, HANA;
• ISO 27001/18, ISO 9000, SOX, PCI-DSS, Privacy Shield, PII, GDPR;
• Alteryx, Forio, Domo, Tableau, Power BI;
• Talend, Informatica.