SUMMARY:

• More than 15 years of experience in managing and directing both onshore and offshore development and QA teams ( in large database driven web application development, business intelligence, data migration, software integration, eCommerce Solutions, Content Management Systems, ERP and CRM), vendor management, client relationship, business strategy, GAP analysis with KPI, Earn Value Management (EVMS), Total Quality Management - TQM, productivity and ROI with excellent functional, technical, analytical and strategic business competency with focus on IT, biotech, pharmaceutical, medical device, healthcare, and manufacturing industries in a global scale across three continents.
• Demonstrated management leadership mentor with the ability to direct, coach and communicate effectively and efficiently in SDLC (Analysis, Design, Development, QA) and business processes based upon Lean Six Sigma and CMMI (Capability Maturity Model Integration) with excellent business and system analysis, IT project management (Waterfall, PRINCE2, SAFe Agile framework with Scrum and Kanban), portfolio management, program management, business operation management, business process management, ADKAR change management, risk management, budgeting and forecasting, project estimation (ROM vs LOE), run rate, earned value analysis (EVA), MoSCoW analysis, release management, team building and hiring, team training and performance review, capacity management and planning, performance management, SOP and Sarbanes-Oxley/SOX compliance, GxP validations, PCI/DSS Data Security, decision making, problem solving, presentation and negotiation skills.
• Offshore Technical Teams and Global Business Units: (India, Mexico, Russia, China, Netherlands)
• Extensive experience in managing onshore and offshore development teams, quality assurance teams, software architects, database administrators (DBA), Subject Matter Experts (SME), business analysts and project managers as well as collaborating with internal business units and external clients. Team size 8-100 FTE; Budget 1/2 Million - 12 Millions; Project Hours: 480 hrs - 4160 hrs; Duration: 6 months - 24 months; Direct Reports 8-12 FTE.

TECHNICAL SKILLS:

• Team Building Product Management
• Lean Six Sigma
• CMMI models
• Bottlenecks
• Cause and Effect Analysis with Fishbone Diagram; SWOT analysis
• GAAP
• AP/AR
• General Ledger
• Budgeting
• Forecasting
• Cognos BI
• Crystal Reports
• SAP FI/CO/SD/QM/PP/MM
• SAP SuccessFactors
• SAP Netweaver BPM
• Oracle EBS 12.2/PLM/HCM/SCM
• Oracle Hyperion BI and BPM
• Oracle Primavera PPM
• PeopleSoft HRMS
• Saleforce CRM with Service Cloud/Sales Cloud/Marketing Cloud/Data Cloud/Analytics Cloud
• Salesforce CPQO (Configure/Price/Quote/Order)
• SFDC Force-PaaS
• Sharepoint
• SAS
• Informatica
• Clarity
• SABA LMS
• WebEx
• MS Project/Project Server
• Agile with Jira and Github
• Atlassian Jira
• Agile transformation
• Scrum vs. Kanban (backlog grooming
• estimation
• retrospective analysis
• release planning)
• Enterprise Performance Management
• Variance Analysis
• SaaS
• SOA
• SDLC
• RDBMS
• RUP
• UML Use Case
• Data Warehouse
• Visio
• Powerpoint
• Office 365
• MS Azure
• Amazon Web Services (AWS)
• HIPAA
• FDA regulations
• ROM/BUG/BEG/LOE
• EVMS
• Earned Value/Planned Value
• Planned Cost /Actual Cost
• Cost Variance/Schedule Variance
• Cost Performance Index (CPI)/Schedule Performance Index (SPI)
• CapEx/OpEx
• Google Analytics/Adwords
• SEO/SEM
• Marketo
• PACS - Physical Access Control Systems
• LIMS with LabWare
• Meditech with EMR/EHR
• GAMP5
• COTS - Commercial Off-the-Shelf
• PCI-DSS Compliance
• Change Point

PROFESSIONAL EXPERIENCE

Confidential, Burlington, MA

Responsibilities:

• Built and managed a full-service web development and IT consulting company, increased revenue to 3 millions; directed entire IT operation and Sales & Marketing teams including lead generation, prospecting, sales presentation, writing proposals, negotiation, closing sales and post-sales account management; Managed the clients' expectations and developed proposal pricing strategies.
• Executed hiring, firing, training and retaining; provided performance review; developed performance improvement plan and corrective action plan; collaborated with cross-functional teams to maximize the company performance and optimize the business process; lead executive whiteboard/strategy sessions in sales, marketing, customer support and PMO.
• Managed multiple web, mobile and software projects utilizing Waterfall methodology and SAFe Agile framework with Scrum including large database driven web applications, mobile applications, multimedia, Content Management System, Document Management System, eCommerce solutions, Cognos Busness Intelligence, Crystal Reports, Data Warehousing. Hyperion performance management system, SAP and Oracle ERP, Salesforce CRM, Sharepoint, CDMS and LIMS with LabWare and Meditech to manage EMR and EHR.
• Managed SOA and SaaS projects, Java/.Net/C# web application development, Sharepoint CMS, Cognos Business Intelligence, SAP/Oracle ERP, Salesforce CRM, PeopleSoft HRMS, Data Migration, Software Integration projects in both Waterfall and Agile with Scrum; Managed CapEx, OpEx, project scope, cost, resources, constraints, dependencies, milestone and risk factors; Assigned tasks to technical resources and monitored the project progress.
• Implemented Salesforce CRM -Service Cloud/Sales Cloud/Marketing Cloud/Data Cloud and online marketing campaigns, such as SEO-Search Engine Optimization, Google Analytics, Google Adwords, SEM-Search Engine Marketing, PPC, Google Adsense, Web 2.0 and Social Media; Optimized pricing and promotions based on sales, geographies, competitors and statistical market analysis; Promoted clients web presence, Increased online traffic and lead generation.
• Managed Data Tracking and Analysis projects in Medical Imaging for Clinical Trial adhered to FDA regulations (21 CFR Part 11, GxP/GAMP validation, CTMS) and all SOP -Standard Operating Procedures; Stored, analyzed and reported clinical research data to meet government regulations for electronic signatures and electronic records.

IT Project Manager/Software Development Manager

Confidential - Wayland, MA

Responsibilities:

• Directed all phases of the SDLC-Software Development Full Life Cycle including analysis and design, Java/.Net/C# implementation and development, testing and debugging, production and deployment, web application (CMS, Database, eCommerce with CAPTCHA, SSL and HTTPS) maintenance and support on both client and server.
• Managed technical team for Good Coding Practice and designed technical specifications including UML User Case 3-tier architecture, Rational Unified Process - RUP, RDBMS Database Schema and Data Flow Diagram in Visio with Sql2000 and Oracle PL/SQL backend
• Utilized SAP ERP/CRM, Oracle 11i ERP/CRM in SD Sales & Distribution, PP Production Planning, FI/CO Financial (AP/AR, General Ledger, Inventory, Fixed Assets, Depreciation, LIFO/FIFO Inventory, Payroll and Cash Management).
• Created multi-dimensional analysis and business-context reports in Cognos and Crystal Reports by centralizing accurate financial data for P&L, budget and forecast with Hyperion business intelligence OLAP/ETL solutions; Increased productivity and profitability in different cost centers and business units

Software Development Manager/Software Architect

Confidential, Arlington, MA

Responsibilities:

• Built, managed and grew Java, .Net, C# technical team of 12; interfaced with senior management team, clients and business partners, managed cross-dept and cross-functional projects
• Prepared feasibility study, proposals, functional and technical specifications and documentations; developed project plan and performance evaluation in MS Project and Excel
• Managed project modifications and code review so that scope, time, budget and resources can be adjusted to accommodate any deviations.
• Set standards for acceptance criteria, change of work order to ensure the products deliverable on time, budget and quality.