SUMMARY:

• Founder, evangelist, lead investor & CEO Silicon Valley startups.
• Culture of innovation, execution, problem solving.
• Highly effective product management, Ops + IT team lead, excellent verbal, Excel, Word, PowerPoint presentation skills.
• Led startup ops +cross functional teams, written code, raised money, project mgt., grown businesses (inception to acquisition).
• Breakthrough UI/UX, scaled mobile platforms; secure + interoperable + onboarding + scale.
• Excellent attention to detail, customer service, multi - audience communication + problem solving skills.
• Expertise: design/build fully functional ecosystem data-centric themes of behavioral economics, creative destruction, disintermediation.

SPECIALTIES:

C-suite executive + serial entrepreneur; product engineering/dev, data mining design, client-Web server platform architecture, strategy, IT staff mgt, biz dev, sales, inventions. Project managed 1-Click mobile Warehouse Fulfillment insights solution for Amazon, enhancing customer experience, saving $21M/yr.. Developed patented mobile healthcare solution fulfilling unmet needsofPatients (lower costs + better health outcomes),Providers (improved post-discharge medication management/adherence/population mgt. + lower $ penalty-laden excessive re-admits + replacement $)+ Payers (lower catastrophic costs). Customer insights/customer obsession.

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, CA

Product Management

Responsibilities:

• Defined + architected + product managed from concept to launch/market intro Apple Pay mobile coupons-on-demand network
• Attention to detail; researched VOC needs/competitive analysis/translated to IT requirements/Hadoop in manner that’s complete, precise, and accurate
• Customer service; able to establish rapport, ease of interaction, relationship
• Communication; active listening, fluid, concise impactful presentations
• Problem solving; rapid prototype, A/B testing, MVP w/ Agile method, value props
• 10 yrs leading UI/UX, pricing, promotion, placement, distribution roadmaps
• Recruited/hired/manage elite CA+Asia-Pacific software team of 70(3 PhDs)
• IT Architecture Skills (15 years)
• Layers: Physical, Data, Network, Transport, Session, Presentation, App
• Large scale distributed systems/ERP (operations, warehouse, financial, etc.)
• CRM (consumer + enterprise facing front and back office systems)
• SaaS Cloud Design: HTTP, WAP, .NET; tracking via Pivotal Tracker (EMC)
• Open Platform Architecture: API Development, Plug-Ins, Requirements Plan
• Cross Platform Systems Control, Audit Trail,, Synchronization: SynchML, Digital Tokenization. Unit, Stress, A/B + Integrated Systems Testing
• Coding Skills (10 years)
• Web 2.0 Applications; PHP, Ruby on Rails (RoR), HTML, C, C++, Javascript
• Database: SQL, Azure SQL, Oracle, Mongo, Python
• Proprietary Tools: Windows NT/2000/Vista Suite of Developer Tools, UNIX, Hadoop, Spark, Microsoft Project, Azure, client-server CRM
• Hardware Environments Include (but not limited to): Apache Tomcat, AS400
• IT Management Skills (18 years)
• 18 Years object-oriented complex systems design, development, testing, 10 Years massive scale mobile web + SaaS app dev + big data analytics
• Large scale,inter-department, cross-matrix systems innovation/development/integration $500M budget, impacting 10k+ employees, 2k enterprise clients, millions of consumers
• Exceptional AGILE/MVP Development, Presentation, Problem Def/Solving
• Translate needs into best-in-class IT solutions w/mgt, design, tracking

Confidential, Shakopee, MN

Owner+Associate+PA

Responsibilities:

• Train new Associates; Support and work in the department as required
• Helping support daily mgt. of dept. duties, incl. labor tracking, participating in meetings, monitoring Associate job performance, and communicating w/ Associates, Ops Mgrs. PAs
• Providing policy follow - up, Associate effectiveness in carrying out duties, corrective action
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Filling in as needed with production duties
• Fully understanding workflow and daily production goals
• Reviewing and updating SOP as required
• Assisting in keeping work area clean and organized
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Participating in safety initiatives
• Referring all job injuries immediately to area manager

Seasonal Process Assistant

Confidential

Responsibilities:

• Successfully played a daily operations leadership role in concurrentlymanaging multiple lines;
• Identified and favorably executed against a dynamic grid of conflicting constraints (CPT deadlines, inbound/sort slide/splitter throw rates, learning curve w/ 71% newly on - boarded Associates, productivity slumps w/ RA+ shift changes, VTO, space limitations, product flow jams/surges created by mechanical sort slide elbow turns on C and G, etc...)
• Allocated labor between and within lines (Comprehended production scheduling/goal setting, prepared shift rosters, paying special attention to critical roles, anticipated product flow surges and called "audibles" to move labor accordingly - including selective use of 3rd splitter, innovated with perpetual pallet wrapping to neck as way toensure quality pallet builds).
• Deploying signature proactive management style, actively balanced "green mile supervision"with direct hands-on role in supplementing labor (inbound throwing, pushing down lines, splitting, wrapping, water-spidering, staging, etc...) to ensure consistently optimal workflow, CPT, on/under budget.
• Engaged Associates with behavioral coaching (Tracked, reported, and gave feedback on Associate performance.
• Effectively filled role as Associateresource to anticipate and solve problems. Communicated with, instructed, and rewarded Associates on big-box team lifts,quality pallet builds, area readiness-including Intra-shift T minus 15 Inbound loading of large package fulfillment container).
• Team Communication (executed regular recurring information sharing with Associates, PAs, Area Managers, Ops Managers, Site Leader.
• Participated in, and provided inputforweekly practice improvement/operational excellence Confidential QC meetings).
• Prevented latent bottlenecks from becoming active(line flow rates, scanning, pallet building, staging, delivery, non-con processing, etc...).
• As part of learning team taught + coached 1,400 Associates on scanning, efficient pallet location, quality pallet builds, wrapping, water-spidering, staging,sub-team leadership.

Confidential, Mpls, MN

VP-Management Consulting-Lean Contractor Ops

Responsibilities:

• Supervise 5,000 team members (entry level craft/field line labor through senior executives).
• Enhanced Services Division; various posts, delivered large scale $500M ops + financial management/ERP systems + projects on time, under budget.
• Helped introduce flagship data platform FaxMail, later part of e-mail platform acquired