SUMMARY:

• Scrum Master (CSM certified) with 9+ years of experience in Project Management, Project coordination, Program Management, IT Service Delivery, IT Recruitment, and Human Resources.
• 5+ years of experience in wireless Industry.
• Understanding of Agile methodology and hands on experiencing in SDLC PM methodology.
• 2 years of experience as an end user on Rally tool.
• Extensive experience in tracking projects, project planning/scheduling, forecasting, budget management, reporting, estimation and portfolio management.
• Worked on portfolio integration between Clarity PPM and Agile central system.
• Project Management Project Coordination Project Budgeting/Forecasting Release Management Project Scheduling Clarity Administration

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Oversee efforts across the impacted domain teams to deliver the product in time.
• Lead daily and weekly status meetings for the program.
• Worked with code drop management team to ensure the environment was available when needed for code drops.
• Worked with Release Change Management team for change request approval process before going to production.
• Participated in issue resolution as needed.
• Tracking risks, issues and dependencies, and communicated across the levels of the organization.
• Worked with PMs for budgeting and forecasting.
• Managed the program in Rally tool and ensure that user stores and features are updated.
• Participated in leadership meetings to provide update on the program and communicate any concerns.
• Primarily worked on managing and administrating Clarity application, a portfolio management tool.
• Created a close working relationship with the business to identify the pain points and provide better services.
• Perform extensive testing to highlight issues with the enhancements, underline the user impact, real time communications and data persistence.
• Assist PMs in maintaining project schedules, work breakdown structures, issue/decision logs and status reports for their projects.
• Worked with the team to implement Clarity upgrade projects and achieved success.
• Extract reports and create presentations for senior management, as needed.
• Currently working on portfolio integration project to synch up tasks between Agile central and Clarity PPM systems.
• Analyzed the portfolio management tool to identify the areas for improvement and worked with the team in implementing them. Contributed to an innovative solution that resolved problematic GUI and compatibility issues without compromising the deadline.
• Leverage Agile Central (rally) tool to document user stories and participated in sprint planning and review meetings.
• Work with other teams such as Finance, Accounting, Release management and Intake to roll out new features and host open forum meetings to address any outstanding questions.
• Leveraging other applications/tools like MS office, Pier, Reliance, Blueprint (decommissioned) to perform various functions.

Confidential

Project Manager

Responsibilities:

• Handled projects related to Data ware house and migration.
• Developed project plans in Clarity in alignment with MS Project plan and ensuring they are up to date and accurate.
• Reported the status of project on weekly basis thereby communicating the issues and risks to the stakeholders.
• Worked with all the stakeholders of the project and direct through the phases from Inception through post - Implementation
• Handled initial Capital request approvals, change management and Budget management.
• Milestone management and timely updates of the project plan.
• Ensured that project documentation is up to date and relevant i.e FSD, Phase Gate checklist, Project plan, Capital request approval, change request approvals etc.
• Organized weekly status calls with the team and addressing all the issues and concerns, if any.
• Prepared Project control document specifying the various artifacts of the project and its completion status.
• Resource allocations to projects and manage statement of work, purchase order and invoicing.
• Tracked project deliverables, conduct review meetings and obtaining sign off.
• Worked with the release management team to meet the scheduled releases and keeping them informed about any changes to the implementation plan.

Confidential

IT Recruiting coordinator

Responsibilities:

• Worked as an intermediate between the recruitment team and client.
• Responsible to achieve monthly target and attend monthly review meetings.
• Building relationship with the clients to ensure smooth and the recruitment team.
• Coordinated interviews with the client and the candidates.
• Acquired feedback on submittals in response to their requests.
• Assisted team in sourcing qualified profiles.
• Worked on rate negotiations with the clients.
• Responsible for overall on-boarding process of consultants.
• Sent out offer packets to new hires and following up with them to acquire the require paperwork.
• Resolved queries of new hires.
• Generated regular reports and distributed across the service delivery associates for the completion status of the documentation of new hires.
• Worked on MS Office to create reports and tracked the status of pending starts and active requests.
• Handled contractor issues along with the TMS team.
• Ensured client satisfaction in terms of timely responses and built relationship with them to set their expectations and obtain more requirements.
• Discussed job requirement with the clients and passed it on to the recruitment team.
• Used GEM to track all the open jobs, filled, canceled, closed by competition and managing the responses by candidates.

Confidential

Senior Project Coordinator

Responsibilities:

• Acted as the primary interface with the customer and account teams ensuring that the deliverables are met on time from the kickoff of the project to post implementation.
• Consolidated the estimate acquired from all the teams impacted as a part of preplanning activity.
• Identified key Risks and Dependencies during design, build and implementation and Co-ordinate with appropriate groups/ horizontals to sort out the challenges.
• Created of Estimate Response Document and submitting it to the business.
• Working on AO metrics and weekly reports in MS excel.
• Set up and manage work plans and assigning hours to resources for their tasks.
• Prepared job aids with the team to standardize the process.
• Worked on SMS tool in order to keep a track of the work requests and monitor its status.
• Meeting SOX Requirement.
• Acquired approvals from business on the commencement of project.
• Assisted the program manager in the development and execution of project plan by working with other project teams in developing integrated program plans for design, build and implementations.
• Resource management.
• Worked extensively on clarity to create work plans for all the work requests, allocated resources in open work bench, monitor the status of current projects, tracked the milestones and marked its completion, calculated the estimates and actual hours of the project, used different views within open workbench to pull out the details and created various reports.
• Worked on sharepoint as a data repository to upload the documents for different projects and sort it by phase. It was used as a centralized database on a daily basis.
• Managed budget and resources for the project as per expectations.
• Worked with teams regarding project objectives, deliverable and timelines.
• Conducting reviews internally and externally for all the deliverables that needed to be submitted to Business.
• Effectively closed out all outstanding project issues and formally close projects.
• Generating reports on the projects status.
• Scheduled and participated in Function Point Count calls post implementation.

Confidential

Project Coordinator

Responsibilities:

• Interacted with the team members to coordinate and synchronize their activities.
• Performed administration activities within the project.
• Scheduled weekly and monthly meetings for various issues.
• Tracked actions and following up till closure.
• Prepared organization chart and project documentation upkeeps.
• Prepared presentations for the meetings whenever required.
• Drafted minutes of the meeting.
• Provided project related reports to estimate the cost of billed employees.
• Prepared monthly report on the work status updates of all the teams in our department and sending it to the operations team.
• Actively carrying out recruitment activities for contractors by sourcing profiles, screening, scheduling interviews, follow up till closure, coordinating with the staffing companies.
• Analyzed the survey data and preparing the presentation highlighting the satisfaction and dissatisfaction areas.
• Kept a record of all the employees of our team and updating it on regular intervals.
• Updated the contractor’s tool.
• Handled Service Request Tool for customer visits. Assigned the request to the concerned person and tracking it till closure