Program Manager Resume
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MI
SUMMARY:
- Seeking a part - time or full time project/program management position as a local contractor in Michigan either in the private or public sector.
- Remote contractual positions will also be considered with onsite management meetings and progress status reporting.
- Most of my skills and qualifications are a blend of academic content (10 years) with extensive cross-industry management consulting working knowledge (25 years) in both the private and public sectors.
- Services included strategic planning, program management in enterprise resources planning (ERP), supply chain management (SCM), customer relationship management (CRM), and student relationship management (SRM).
- Most of the ERP and SCM implementation efforts have been in Oracle, SAP, and Microsoft Software.
- Real-life industry experience in project/program management experience has proven to be of great value to learning students in the 21st century.
- They excel in a learning-centered environment that is interactive, adaptive, collaborative, and accelerated.
- Quality projects have been delivered since June 2004 as a practitioner and educator through Confidential, a corporation founded to deliver enterprise-wide program management consulting services and training with best practices.
- These services encompass a wide range of undergraduate and graduate students taking social studies, criminal justice, psychology, business and economics, medical and health care
- I have been facilitating both Online and On Ground Undergraduate/Graduate Business & Management classes with special expertise in business research, quantitative stats and math.
PROFESSIONAL EXPERIENCE:
Confidential, MI
Program ManagerResponsibilities:
- Firm provides a wide-range of strategic project and program management consulting services in the planning, development and execution of Oracle & SAP Enterprise Resource Planning, Customer Relationship Management (Sales/Marketing), Supply Chain Management (SCM), and Business Intelligence (SAP BW).
- Implementation strategy encompasses risk management analysis and mitigation, procurement, communication, budgeting and scheduling, integration, quality and scope
- Management, human resources, and change management. Some of the services rendered to Fortune 500 as a contractor are listed below.
Confidential, Milwaukee, Wisconsin
Program ManagerResponsibilities:
- Supply chain management activities
- Hired to record, track and monitor global Confidential supplies shipped from suppliers in the U.S to customers overseas to ensure timely delivery, contents accuracy and quality, and customers satisfaction.
- Part-time position with 15-20 hours per week.
Confidential
Program Manager
Responsibilities:
- Oracle 11i project consisting of 15 applications in supply chain, procurement, cost management, material movement, distribution centers, warehouse management ( bar coding), order management, General Ledger/Financial reports, Fixed assets, Forecasting/Demand Planning, and Work-In-Process.
- Conference Room Pilots were conducted to plants and corporate personnel for building business process as the training the end-users. Corporate offices in Cleveland, Ohio with manufacturing plants
Confidential, Livonia, MI
Program ManagerResponsibilities:
- Responsible for the development and integration of Confidential ’s Project Management Methodologies with the project management institute (PMI} standards and best practices and other agile/lean processes such as SDLC & RUP/UML in the execution phase.
- Other methodologies included the Capability Computer Model Integration (CMMI), Oracle (AIM), SAP (ASAP), and SDP-21 methodologies.
- Responsible for Web-based business software suite project implementation in financials, customer relationship management (CRM),ERP, and E- Commerce. Team included the software services supplier located in Michigan for management configuration and testing for a national recruiting and staffing corporation located in Michigan
- Managed the SAP quality assurance and support of SAP Field Consultants assigned to major clients in utilities, manufacturing, automotive, financial services institutions and municipalities. Launched Methodologies for consultants to deploy best lean practices in their deliverables to customers.
Project Manager
Confidential
Responsibilities:
- Developed, managed and delivered a major banking Oracle application software in compliance with Confidential Corporate Security Policy Requirements to replace the older version.
- Managed the business support project’s team efforts and the selected offshore vendor as well.
Confidential, Southfield, MI
Business Intelligence Manager - ERP & SAP BW
Responsibilities:
- Program Managers deploy the certified ISO/QS/TE-9000 project management process to deliver world class production systems.
- Reporting to the CIO and and Six Sigma executive director, some of my responsibilities and accomplishments are listed below.
- Managed the implementation of the financial SAP R/3 Enterprise Business Warehouse in North America as the functional and technical program manager.
- Project's team and stakeholders consisted of SAP consultants, financial analysts, engineering program managers, and financial managers.
- Executive sponsor was the Corporate CFO from the international corporate headquarters in Turin, Italy.BW selected, extracted, transformed, and loaded detailed and summarized financial transactions from Oracle Legacy Systems, BAAN ERP and SAP R/3 interfaces (SD, PS, TR, FI/CO).Our processes and methodologies were aligned with the three automakers for the simultaneous engineering, designing, building, and installation from concept through product launch.
- Developed the RFP for the evaluation and implementation of an ERP status, timeline, budget, and performance of the selected Microsoft Consulting Services in Mexico City. Great Plains ERP implemented in March, 2003
- Developed and presented the business case and the project scope management for the acquisition of a web-based “Supplier Warehouse” as the central repository for the Corporate VP of purchasing. BAAN data warehouse (iBAAN DM & Crystal Analysis Professional) was selected as the solution of choice for the consolidation and key performance indicators reporting on 4000+ suppliers.
- Launched a series of soft skills training seminars with a global training firm “Skill Path” in project management, team building/leadership, communication, and workforce diversity and customer services.
- Conducted Workshop Seminars for the development of the IT tactical and strategic plan with the CIO using “SWOTT” analysis to identify locally and globally the weaknesses, strengths, opportunities, threats, and trends.
- Developed the applications portfolio management and assessed its alignment with the strategic plan and corporate business processes
- Managed the assessment and selection of the Microsoft ERP software package for the automotive Confidential in Mexico City.
- Acted as the corporate program manager to track the overall implementation and progress status.
Confidential, Livonia, Michigan
MIS Director & Oracle Manufacturing Consultant
Responsibilities:
- Assumed the information technology management duties in 1997 to restructure the IS organization, develop the technology architecture, and implement the integrated Oracle financial and manufacturing applications throughout the strategic business units in Illinois, Michigan, Colorado, and Indiana.
- Implemented the corporate financial applications consisting of Oracle G/L, A/P, A/R, Budget, Cash Management, Taxes, Assets Management, and Financial Analyzer. Financial improvements were accomplished in Cash Flow & Forecasting (25%).Month-end closing cycle lead time was reduced from two to one week.
- Installed the manufacturing applications consisting of sales & distribution, purchasing, inventory, BOM and engineering, work-in-process, material resources planning (MRPII), capacity requirements planning, and engineering-to-order manufacturing projects throughout the five subsidiaries and acquisitions.
- Implemented the first web-based e-commerce Confidential and B2C sales and marketing collaborative application in 2001 providing more value to customers for accessing their jobs and accounts, conducting inventory stock status and request for price quotations. Sales and Customer Services were improved by 15%.
- Launched a Call Center with Help Star software for help desk customer support activities and automated routings achieving improvements in customer services and satisfaction.
- Implemented a web-based warehouse management system for order fulfillment, procurement, manufacturing, engineering, services and support, allowing GM assembly plants to access inventories and submit sales orders for direct shipments within 24 hours.
- Developed the Oracle applications migration plans from 10.7 GUI/CS to 11i with 8i DBMS and NT windows for the cross-functional assessment and training. Gap fit analysis and process mapping were deployed for the migration from “As-Is” to “To-Be” 11i financial applications.
- Developed the business and marketing plans for the ASP alliance of Confidential IT with Oracle. Verio and Ideal Technology Solutions were the hosting providers.
- Developed the Migration Strategy of the Oracle Suite from 10.7 to 11i and presented the business case for justification.
Confidential, Southfield, MI
Director, Business Process Re-engineering Services
Responsibilities:
- Reporting to the Vice President of professional services, major duties and responsibilities included all of the following
- Marketing, selling, and delivery of business process improvements/re-engineering services to the automotive suppliers, health/managed care, utility and academic institutions.
- Deployed the BPR methodology including benchmarking for best practices, total quality management principles, organizational change, activity-based-costing, value stream analysis, as-is and to-be models with transformation strategies.
- Conducted facilitation workshops for the process visioning with the active participation of senior executives and cross-functional managers.
Confidential, Novi, Michigan
Senior, Technology Management Consultant
Responsibilities:
- Manager, Management Consulting Services
- Most of the projects/programs plans and strategies encompass IT infrastructure activities in engineering connectivity, data base management systems, hardware capacity planning and performance, servers upgrading and installation, web portals and security, bar coding and/or RFID for materials movement, configuration management of applications (setups), call centers for technical and applications support, disaster recovery for business continuity, Major strategies include outsourcing and/or outsourcing offshore, RFPs for suppliers selection, data migration and training strategies, management of vendors in North America and offshore.
- Recognized by senior leaders as influential in achieving fundamental organizational change.
- Develop and maintain long-term relationships with strategic customers, suppliers, and industry leaders.
- Adept at the development of estimates for cost and budget controls, schedule, cost, and risk management strategies.
- Experienced implementing project management within various customer organizations, diverse cultural environments, and industries.
- Excellent communication and facilitating skills in a real workshop environment Assist in development and support of the vision and business objectives of the organization.
