SUMMARY

• Solutions driven project/program management professional with extensive experience in traditional and agile project management.
• Certified as both a ScrumMaster (CSM) and Product Owner (CSPO). Keen eye for analyzing problems and recommending viable solutions.
• Expert in business analysis, problem resolution, and process improvement.
• Outstanding record of accomplishment for delivering projects on time and meeting and/or exceeding customer expectations.

AREAS OF EXPERTISE

• Agile Project Management
• Software Project Management
• Program Management
• Project Implementation
• Process Improvement
• Business Process Design & Management
• Quality Assurance
• Scaled Agile Framework (SAFe)Leadership/Team Building
• Business Analysis
• Research & Analysis Skills
• Business Strategy
• Problem Identification & Resolution
• User Experience
• Use Case Diagrams
• Agile Development Framework
• Microsoft Solutions Framework
• Change Management
• Digital Media

TECHNICAL SKILLS

• Jira / Jira AGILE
• You Track
• Slack
• Microsoft Team Foundation Server
• Workspace
• Visual SourceSafe
• XML/UML
• Confluence
• MS Project
• Visio
• Hip Chat
• Confluence
• BaseCamp
• GitHub
• FogBugz
• TeamSite
• JavaScript
• MS Office (Word, Excel, Access, and PowerPoint)
• MS SQL Server
• Reuters Market Data System
• MS SQL Server
• SharePoint
• HTML/CSS/DHTML
• Lucid Chart

PROFESSIONAL EXPERIENCE

ScrumMaster

Confidential, New York, NY

Responsibilities:

• Lead video services and web player scrum teams for Digital initiatives (Mobile App, Mobile Web, Web and Live Online Events).
• Facilitated the creation of a well - defined Project Backlog or Project Plan
• Managed Sprint and Release planning and development cycles.
• Pulled together upfront estimates of time and resource utilization.
• Tracked and reported key project metrics and capital budgets. Tracked and reported on operations and project budgets.
• Managed relationships with the Product Team, Mobile Teams and other stakeholders.
• Managed operational activities, projects, and their interdependencies to ensure milestone adherence and integrity of the release.
• Developed teams into high-performing, self-organizing units (alongside Agile Coaches).
• Coordinated release content, effort, and timelines based on a request backlog and roadmap.
• Collaborated with other Release Managers, Program Managers, and Project Managers to coordinate. releases across multiple technology teams, from inception to delivery to consumer.
• Generated all release communications and release notes.
• Planned and enforced strict, cadenced release cycles/integration windows for both the Central Multiplatform and client brand teams.
• Facilitated cross-team scrum-of-scrums
• Managed risks and issues that affect release scope, schedule, and quality.
• Acted as liaison between Central Multiplatform and client's brand teams.
• Worked with engineering management to improve the software engineering processes associated with continuously building, deploying, and updating software.

Program Manager

Confidential, New York, NY

Responsibilities:

• Managed multiple projects/groups of medium to large scale through all sprints/iterations and phases of the project.
• Responsible for all aspects of the development/implementation of projects and programs involving department or cross-functional teams focused on the delivery of a product or program from the design process through a finished state for internal/external customers.
• Took projects from original concept through final implementation.
• Interfaced with all areas affected by the project which included customers, client services and various departments (both upstream and downstream).
• Defined project scope and objectives.
• Oversaw/coordinated all aspects of the checkout program project and served as a liaison between creative, technical, marketing and other business teams.
• Planned and directed schedules as well as project budgets.
• Monitored the product/program/project from initiation through delivery.
• Assessed project issues and developed resolutions to meet productivity, quality, and client-satisfaction goals.
• Developed detailed sprint/work plans, schedules, project estimates, resource plans, budgets, and status reports.
• Conducted project meetings and was responsible for project deliverables.
• Recommended/implemented action plans to direct the analysis of and solution to problems.
• Partnered with the project Business Analyst/Information Architect to deliver new features and functionality for Confidential .com, Confidential .com, and Confidential .com.
• Ensured deliverables meet project requirements.
• Reviewed deliverables with business stakeholders and incorporated their feedback.
• Oversaw User Acceptance Testing and final sign-off.
• Conducted retrospectives on projects and disseminate conclusions to the rest of the team.

ScrumMaster

Confidential, New York, NY

Responsibilities:

• Managed multiple projects of medium to large scale through all sprints/iterations and phases of the project.
• Organized and facilitated project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings.
• Tracked and communicated team velocity and sprint/release progress with, and to all affected teams and management.
• Ensured the development teams are practicing core agile principles.
• Updated agile tracking systems to provide transparency on product and sprint backlogs.
• Updated company project portfolio system for status, resource allocation and capacity planning, and budget preparation.
• Assisted team with making appropriate commitments through story selection and task definition.
• Determined and removed all obstacles that may interfere with the ability of the teams' to deliver assigned goals.
• Facilitated discussion and conflict resolution.
• Provided direction to project activities to ensure successful implementation and support.
• Promoted continuous improvement and help teams to increase productivity.
• Promoted a collaborative team environment that fostered creativity and innovation.
• Assisted in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes.

Program Manager

Confidential, New York, NY

Responsibilities:

• Managed cross-functional communication within the development/scrum team.
• Created problem statements and move from those to appropriate and data driven proposals, recommendations, and solutions. Then drive alignment across all stakeholders.
• Worked with cross-functional team leadership to establish goals and milestones that align with our design requirements and also account for development team dependencies.
• Prioritized goals into a roadmap for feature releases.
• Worked with development teams to tease out implementation details and identify roadblocks before they occur.
• Discovered and articulated technical requirements and dependencies on external development teams as deliverables change.
• These could include changes to APIs, interfaces, or the behavior of services or client devices.
• Communicated the impact of feature or schedule changes to teams that are potentially affected.

Senior Business Analyst

Confidential, New York, NY

Responsibilities:

• Groomed and prioritized product backlog items and adjust project expectations as needed.
• Managed cross-functional communication within the development/scrum team.
• Worked with cross-functional team leadership to establish goals and milestones that align with the requirements and account for development team dependencies.
• Supported User Acceptance Testing (UAT) for all system releases.
• Established goals and set clear expectations, prioritize activities, and follow through to completion.
• Discovered and articulated technical requirements and dependencies on external development teams as deliverables change.
• Achieved project objectives, ensuring completion in a cost-effective and timely manner.
• Facilitated, prioritized, and communicated functional technical, and scheduling requirements of projects to development teams.
• Communicated the impact of feature or schedule changes to teams that are potentially affected.
• Communicated how product-level goals lead into the larger divisional goals and/or organizational goals.
• Resolved roadblocks that interfere with the success of the project.
• Facilitated and implemented the Scrum process across the development/Scrum teams.
• Prepared documentation for training clients on application usage.
• Managed QA resources (onsite and offsite) and test tasks for each sprint.
• Created and maintained detailed business requirements documentation including process maps, business process and media flow diagrams, and data flow diagrams.
• Worked with clients to prioritize business requirements and assess the impact of changes on existing systems and workflows.
• Managed project releases on connected TV platforms such as Confidential TV, Roku, Confidential TV, and Confidential -branded microsites.

Project Manager/Business Analyst

Confidential, New York, NY

Responsibilities:

• Elicited business requirements from business users and subject matter experts.
• Defined, analyzed, and documented requirements.
• Created the functional specifications documentation along with flowcharts.
• Performed business process design in conjunction with operations teams.
• Lead requirements validation and traceability analysis.
• Managed scope and requirements throughout the project lifecycle.
• Assisted in operational rollout and support.
• Performed initial round of QA testing to ensure adherence to requirements.
• Tested software to ensure it meets specifications and identify any defects.
• Tested software issues and defects reported by business users and others.
• Communicated issues and status to management and others.
• Initiated, planned, executed, controlled and closed project activities.
• Defined and verified project scope.
• Developed, executed, and maintained project plans and timetables.
• Created roles and responsibilities matrix.
• Verified schedules with resources.
• Developed work plans for each subproject/department and prepare summary for management review.
• Reviewed, tracked, monitored and reported on project status.
• Identified, tracked, and/or resolved issues by proposing viable solutions.
• Mitigated and monitored risk, create contingency plan and advise management on project activities.
• Adhered to the change management processes and document all changes.
• Participated in quality assurance and user acceptance testing stages.
• Documented post-mortem learned lessons.
• Communicated both formal and informal project updates with all stakeholders.
• Created and maintained project documentation (resource plans, risk plans, communication plans, etc.).
• Facilitated the Scrum process across the development/Scrum team.

Project Management Consultant

Confidential, New York, NY

Responsibilities:

• Performed project management and lead business analysis functions for small to large scale projects.
• Established and maintained project plans/schedules.
• Monitored and updated project status on a weekly basis using reports and project/program repositories.
• Interfaced with the client to develop and document business requirements and functional requirements.
• Conducted testing to certify changes to the systems.
• Analyzed and recommended business process improvements.
• Coordinated project events and meetings including scheduling, communication, and creation of detailed minutes.
• Analyzed business needs via JAD sessions and meetings with the business for system additions and/or changes.
• Produced and maintained the business requirements documentation & complete breadth of BA deliverables.
• Owned all aspects of the requirements engineering process.
• Actively drove project teams toward analysis, resolution, and closure of discussion points.
• Collaborated with creative, technical, and quality assurance teams to ensure the requirements are understood and successfully realized.
• Conducted industry research and competitive analysis, and became familiar with applicable standards and regulations.
• Managed client expectations and deliverables; ensuring quality, completeness, and on-time delivery.
• Performed requirements engineering, including definition, traceability, and change management.
• Defined visions, strategies, use case scenarios and diagrams, and other deliverables.
• Participated in Agile methodology projects as a Business Analyst.