SUMMARY

• IT/Digital management leader with over 20 years of experience in leading/managing, designing, building, developing, testing, deploying and supporting global enterprise software applications/systems with emphasis in Agile/SCRUM methodologies in the digital space.
• Expertise in Agile transformation/adaptation, implementation and coaching
• Delivery manager for over 12 years covering all aspects of program/project management life cycle - concept, business analysis, requirements, planning, design, development, testing/quality assurance, execution, delivery and post-production support.
• Over 9 years of experience managing global web site, e-commerce, mobile commerce, portal/content management applications (Vignette, SiteCore, Tridion and Sitefinity)
• Expertise in managing distributed teams (both global and on-site).
• A proven self-starter experienced in managing multiple resources and responsibilities in a dynamic, fast paced environment.
• Decisive, dedicated, organized, adaptable, results-oriented and attention to detail.
• Over 10 years of web application design and development and using Oracle, PL/SQL, HTML, Java, JavaScript, ASP, J2EE, WebLogic, Tomcat, JSP, Servlets and JavaBeans.

PROFESSIONAL EXPERIENCE

Senior Agile Program/Release Manager

Confidential, Plano, TX

Responsibilities:

• Leading the continuous delivery of the digital roadmap on various Confidential digital channels - .com, Mobile Web and Mobile Apps that generates a revenue of over 2 billion dollars annually
• Collaborating with various stakeholders - product management, delivery leads, QA, Dev Ops and Production Support to manage and deliver the scope/features from 23 Scrum teams and releases once every 2 weeks. Improved the release deployment efficiency by over 25%.
• Agile transformation, coaching and improvements - championing the review and implementation of various new Agile processes, tools and best practices, including training and mentoring project managers and Scrum masters.

Senior Agile Digital Program/Project Management Consultant/Scrum Master

Confidential, Dallas, TX

Responsibilities:

• Managed the delivery of a variety of new enterprise content management system features (Interwoven) that provide content for Southwest.com and their Mobile Apps using Agile/Scrum/Kanban methodologies with JIRA.
• Agile transformation/coaching - Proposed and implemented a new intake process to receive, prioritize, estimate and deliver requests from various product groups (mobile, .com, API etc.), improving efficiency by 30%
• Led the delivery of remediating the organization’s presence in 29 countries using a combination of Agile/Scrum and Waterfall methodologies.
• Liaison with various business units - digital, technology, legal, global sales, global marketing, finance and travel to implement cross functional solutions to ensure that World Ventures can legally operate in 29 countries.
• Led the effort to evaluate current processes and provide recommendations and guidance to implement new processes and methodologies (both Agile & Waterfall). Interacted weekly with the COO of the organization to discuss progress, issues/risks and road blocks.

Senior Delivery Manager/Team Leader

Confidential, Addison, TX

Responsibilities:

• Led the delivery of the organizations digital roadmap - including the B2C global web site, Android and iOS mobile applications using a combination of Agile and Waterfall methodologies. The site generated revenue of about 9 billion dollars annually.
• Managed a team of 4 project/program managers and hiring additional resources.
• Spearheaded research and approach to transform the Digital PMO from current state to Agile.
• Worked closely with various business stakeholders and product owners to understand current limitations and create a new intake process to define and maintain a centralized product backlog and also a process for prioritization. Working with the technical teams to define a process for estimation, development, validation and deployment.
• Spearheaded the delivery of a multi-million, multi-country, responsive B2B portal platform that showcases properties for sale and lease in over 40 countries using Sitefinity CMS.
• Led the delivery of several other initiatives in the program - moving the current application infrastructure to Microsoft Azure Cloud and implementing several SEO recommendations.
• Agile transformation - Studied the existing project management processes and implemented various changes to Agile/Scrum methodologies, increasing the team productivity by over 30%. Worked closely with business stakeholders and product owners from multiple countries to establish a new request intake process to create/maintain product backlog and a new business planning/prioritization process. Mentored various team members on Agile/Scrum methodologies and project management best practices.

Senior Program Manager & Scrum Master

Confidential Chicago, IL

Responsibilities:

• As part of Global Digital Marketing, managed the delivery of a responsive multi-year, multi-million-dollar program using Agile/Scrum methodologies to globalize the organizations web site using Tridion CMS to 10 countries in multiple languages.
• Partnered with individual country managers to understand and finalize requirements. Defined and created processes to localize and translate content. Partnered with legal, regulatory, privacy and compliance business partners to define review/approval processes.
• Led a multi-million-dollar program to re-design the organizations Global web site using SiteCore, which included 21 country sites with few countries in multiple languages.
• Drove the efforts to select an implementation partner including RFP, SOW reviews, approvals and the final vendor selection. Partnered with individual country managers to understand and finalize requirements. Cost benefit analysis to present the overall project cost to the organizations executive steering committee for funding approval. Developed a comprehensive implementation strategy for creating the US site followed by rollout to 21 countries, including integration with backend systems such as SAP and Salesforce.com.
• Led various projects using Agile/Scrum methodologies to support the organizations B2B ecommerce site functionality/re-design, the 5th largest in the US that generates over 10 billion dollars in annual revenue.
• Led a 2.5-million-dollar program to deliver the organizations mobile strategy. The new platform supports both iOS and android platforms and interfaces with Salesforce CRM and Oracle MDM. Led the efforts to analyze, evaluate and select external vendors.

Senior Delivery/Program Manager

Sears Holdings, Chicago, IL

Responsibilities:

• Managed multiple initiatives using Agile methodologies to implement the organizations mobile ecommerce strategy. Mentored various team members on Agile/Scrum methodologies and project management best practices, improving efficiency by over 40%.
• Delivered programs that create iOS compliant applications and related services framework to provide retail consumers with enhanced user experience and generate incremental sales. The applications were expected to generate average revenue of up to 5 million dollars daily.
• Facilitated program steering committee meetings with business stakeholders to manage the intake of feature/enhancement requests, ranking and prioritizing requests.
• Established and sustained working relationships with several groups - PCI compliance, security, legal/copyright review, financial services, credit card authorizations, store operations and deployment to ensure programs are delivered on time and within budget.
• Managed multiple initiatives that support the company’s digital and mobile web strategy.
• Managed several projects related to fraud, risk and process improvements in retail services that are expected to generate cost savings of over 5 million dollars over the next 5 years.
• Lead several efforts to introduce Agile/SCRUM project management methodologies, improve current processes, suggest newer approaches and provide training in project management processes/methodologies to new hires and team members.
• Analyzed, reviewed and defined several Agile processes to manage the implementation of multiple modules of the Oracle E-business Suite. Interacted with several business units and stakeholders to define processes for requirements prioritization, handling new requests, and establishing strategies for implementation.
• Managed a B2B Portal application using Liferay for a global Energy Management company using Agile methodologies. The portal, a cross selling application, attracts and retains external customers for their energy management/efficiency needs and was expected to generate over 3 million dollars in additional revenue annually over the next 5 years.
• Managed the life-cycles of multiple projects/initiatives using Agile and waterfall methodologies. Managed a multi-phased, global data warehousing project using Informatica for ETL and Oracle Business Intelligence Enterprise Edition (OBIEE) for reporting that was expected to generate over 2 million dollars in revenue annually.
• Planned and conducted working sessions with key stakeholders to identify business needs, finalize requirements, manage the deliverables of various development groups (both global and on-site), create, maintain and track project plans and activities, providing status updates to key business stakeholders and senior management.

Technical Project Manager

Confidential, Schaumburg, IL

Responsibilities:

• Managed entire life-cycles of multiple, high availability internet/intranet applications.
• Initiated working sessions with key stakeholders to identify business needs, finalize business requirements, managed the activities/deliverables of various internal groups and 3rd party vendors, created, maintained and tracked project plans and activities, provided regular status updates to stakeholders and senior management.
• Management, design, development and implementation of enterprise content management systems for various intranet/internet applications using Vignette content management product suite, J2EE/WebLogic, JSP’s, Servlets, Java Beans and Oracle. Used Agile methodologies to manage project timelines, resources and UAT sessions.
• Managed the design and development of Motorola Customer support applications using Agile methodologies. The applications enable consumers to enter their repair information and also to check the status of a repair and were developed using J2EE/WebLogic, JSP’s, Servlets, Java Beans and Web services resulting in savings of over 1 million dollars annually.
• Managed, developed, supported and maintained Motorola’s e-commerce web site using IBM’s net.commerce platform, including enhancing product taxonomy, designing and implementing better user interface/experience, better overall transactional experience (ease of finding desired products, quicker shopping cart and billing experience)and a variety of cross-selling initiatives. The revenue increased by more than 100% over a span of 3 years.
• Developed front end applications for Consolidated Conference Reservation System (CCRS) using Oracle 7.2 and Forms 4.5 to maintain/manage operator information. Developed operations and scheduling reports using Oracle 7.2 and Reports 2.5

TEACHING EXPERIENCE

Management: MS Project, JIRA, Planview, Clarity, Mingle, TFS, Quickbase

Databases/GUI: Oracle, Oracle Web Server, Developer/2000, MS-ACCESS

Languages: Java, SQL, PL/SQL, C, Pro*C, HTML, JavaScript, ASP, XML

Java Technologies: J2EE, JSP, Servlets, JDBC, JavaBeans, Java Swing, Web services

Business Intelligence: Oracle Business Intelligence Enterprise Edition (OBIEE)

ETL: Informatica

Application Servers: Web Logic 8.1, Tomcat 4.1/5.0, Liferay