EXECUTIVE SUMMARY

• A highly skilled, well experienced senior - level IT manager with over 20 years of expertise in planning, implementing, and evaluating the effectiveness of systems, infrastructure, and staffing required to accomplish department projects and objectives.
• An impassioned project manager and team leader who mentors with purpose to build strong working relationships that produce exceptional results.

AREAS OF EXPERTISE

• Strategic/Tactical Planning
• Budget Management
• Team Building/ Coaching
• Project Management
• Clinical Information Systems
• Vendor Negotiation
• Strong Analytical/Problem-solving Skills
• Staff Training/Development/Employee Relations
• Policy/Program Development
• Statistical Analysis/Database Design

TECHNICAL SKILLS

• Adobe Creative Suite
• AutoCAD
• Borland dBase
• Caliper Maptitude
• Cisco Unified Communications Manager
• Citrix Voice Office Application Suite
• Corel Suite
• Crystal Reports
• Endeavor Software Project Management
• ESRI ArcGIS
• Intuit Quicken/Microsoft Money/SQL Ledger
• Lotus SmartSuite
• Microsoft MapPoint
• Microsoft Office Suite
• Microsoft Project
• Microsoft Visio
• Oracle SQL/SQR
• Dragon Medical Transcription Dictate
• Epic Systems
• Phillips Clinical Informatics
• Pinnacle Systems
• C | C++ | C#
• COBOL
• Fortran
• HTML
• JCL
• Java
• Visual Basic .NET
• Visual FoxPro
• Microsoft Active Directory
• XML
• Linux
• Mac OS
• Microsoft Windows
• Novell Netware
• OS/2
• Unix
• VM/CMS
• VMS

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

IT Infrastructure Project Manager

Responsibilities:

• Designed management plans with business functional areas, technical teams and vendors to define systems/project priorities, scope, approach, resource requirements, and timing of deliverables.
• Conducted realty surveys based on industry criteria for satellite facilities.
• Completed DIDs for additional facilities, including overlays for electrical circuits, facility access, and H/W placement.
• Negotiated with vendors for router and server updates to provide unanimity of facilities’ hardware.
• Consulted with management to review project proposals, defining goals, time frames, budgeting, project procedures, staffing requirements, resource allocations, and potential overruns.
• Developed a cost-based plan for migration of application developments in support of business initiatives, managing the process of gathering and documenting project requirements, planning team member work assignments, action items, and schedules, guiding and monitoring work performance, coordinating activities of cross-functional project resources and disciplines in execution of the project goal, providing regular communication of progress, status, and delivery, utilizing methodologies.
• Managed scope and change request, QA, project documentation, issues and risks coordinated with timeline.
• Providing regular written updates of issues, risks, and areas of concern to executive staff.
• Performed remote facility 4G signal tests and commercial connectivity cost and availability comparisons for proposed areas of facility installations.

Confidential - FRAMINGHAM, MA

IT Infrastructure Project Manager

Responsibilities:

• Designed management plans and researched S/W and system upgrades for cost, control, scalability, compatibility, and integration with current S/W and H/W for multiple LAN retail facilities as part of the Windows 7 upgrade of EZ Tech and public devices for the North American Retail Division, inclusive of NAD communications, overseeing image compatibility, application review and selections, application testing, image testing and review, Microsoft support requests, failure rates, documentation review, application and desktop compatibility, training, support, vendor negotiations, budgeting, shipping, scheduling of imaging and matrix support staff, providing change management documentation and support, and recycling of incompatible H/W.
• Performed vendor negotiations and multi-tier support for infrastructure upgrades and federal partnerships, per direct instruction of executive management.
• Managed multiple work-streams to deploy Microsoft (System Center Configuration Manager) SCCM global to Corporate, Stores, data centers, and buying offices, to insure compliance requirements to have a system configuration management tool to collect asset inventory and to provide security patches.
• Managed the Network Resiliency implementation of 4G, cable modem, and T1 circuited redundant networks for a national rollout to 1600 locations, including the specifications for Cisco router configurations, Fortinet firewall installations, service contract requirements, scheduling, and financials.
• Managed the national distribution of the Microsoft Windows 7 upgrade project for 1,654 retail facilities, including planning, resource allocations, financial forecasts, purchasing, vendor selection, vendor negotiations, reconciliation, scheduling, conflict resolution, and reporting.
• Managed the USPS facility construction, demographic and realty surveys, DID authorization, power, LAN connection supply and location.
• Planned application development in support of business initiatives, managing the process of gathering and documenting project requirements, planning team member work assignments and schedules, guiding and monitoring work performance, coordinating activities of cross-functional project resources and disciplines in execution of the project goal, providing regular communication of progress, status of projects and delivering projects within established schedules and budgets, utilizing SCRUM, SDLC, EVM, and other composite methodologies. Reviewing processes via Microsoft Project, PlanView, and Clarity applications.

Confidential - DALLAS, TX

IT Lead Project Manager

Responsibilities:

• Researched numerous EPR/EHR software systems for cost, control, and compatibility and Informatics compatibility, including theoretical comparisons with PHR’s.
• Provided EpicCare Ambulatory Core EMR and EpicCare Inpatient Core EMR success training plans and schedules for staff according to organizational requirements for hospital staff and physicians, including EPIC curriculum, online user study, PERL projects, Eclipse basics, user perspectives, and customizations.
• Supported change management and telecommunication planning for RPC as a senior level member of the data migration team for program applicant database.
• Led the use of ETL tools, digital programs, and development of specialized software to implement the strategy, collaborating with external partners and suppliers internationally for ambulatory support areas.
• Managed project team and external resources, approximately 30 members, consisting of managers, developers, DBA's, and support staff.
• Provided detail performance review input and development recommendations for team members.
• Interacted with Data Migration Team Lead, other data migration staff, and other program IT staff to ensure data migration strategy and implementation met programs objectives and HIPPA and HL7 requirements.
• Ensured all software developed for migration of production data is developed, controlled, and tested to the same quality level as production software.
• Managed the process workflow for data migration of independent PCS RDB through modification and ETL to responsible Oracle DBA for related healthcare organizational systems.
• Interpreted general and specific customer preferences and instructions in order to design and implement digital video rendering technical facilities, applications, and training for twelve (12) specialists as supplemental staff.
• Consulted with customer, Account Managers, and internal Quality Analyst regarding the impact of various image capture and web-based software for pharmaceutical subsidiaries.
• Reviewed, interpreted, and directed application results with customer during production and exhibition.
• Determined the proper methodologies needed to reproduce process regularly and monitored the progress as an annual review, providing appropriate commentary and revision policies. Mentored and encouraged skill development of project team members.

Confidential - GURNEE, IL

ITSM Administrator Advisor

Responsibilities:

• Operated independently without strict guidance to correct issues and improve technical support.
• Performed problem solving and troubleshooting in enterprise level environments.
• Documented the logical steps through issues and problems by means of creative solutions.
• Related technical issues and requirements to business issues and vice versa, communicating these to non-technical executives, associates, and customers.
• Developed and managed project plans for the thick client and thin client upgrades for Astellas Pharma, a division of Abbott Laboratories.
• Maintained documentation of required hardware changes and created scheduling based on key stakeholders requirements.
• Coordinated the transfer of all materials with existing cross functional IT groups.

Confidential - WAUKEGAN, IL

Confidential

Responsibilities:

• Developed the project plan for management mentoring video capture.
• Coordinated the video shooting schedule with the training supervisor.
• Provided and reviewed rough cuts of initial sessions.
• Assisted in the distribution of the training sessions via video conferencing to remote management facilities.
• Produced video and transcripts of full and edited training sessions.
• Developed and planned the distribution of IT services for management and administrative areas in support of new pharmaceutical development areas.
• Maintained documentation and coordinated the requirements of key stakeholders throughout the process.
• Coordinated the transfer of information with responsible areas of the IT MIS & IT ISD departments.
• Edited, digitized, and documented daily video feeds.

Confidential - CHICAGO, IL

Lead Information Technology Project Manager

Responsibilities:

• Conducted feasibility studies, proposed applications, and recommended COA’s, determining gaps and opportunities; organizing cross functional team activities, including project plans, meetings, distributing detailed minutes of action items/deliverables, and team progress, ensuring that required technical interfaces to support the project are accommodating tasks and meeting project goals.
• Analyzed risks, issues, costs, and benefits to make relevant recommendations, establishing key stakeholders, developing project plan lifecycles, work breakdowns, and applying CASE tools to the D&D process to gain consensus for compliance with contracts and SLA's both operationally and for contracted services.
• Coordinated respective teams to ensure major issues/incidents were professionally managed.
• Maintained contingency and failover plans for catastrophic events, including those related to change management and release management.
• Provided telecommunications programming/support in interstate offices for Cisco, Merlin, and ComDial.
• Managed multiple O/S upgrades, including Windows 7 for thousands of users and devices, including authentication via server scripting, administrative review via Active Directory.
• Coded COBOL for HIPAA related surveys extraction as the liaison to Healthcare organizations and providers to extract sensitive PII data through HIM ROI for RPG production of redacted summary reports. Forecasting effects of the Health Information Technology for Economic and Clinical Health (HITECH) Act on the cohesion of access and extraction for ongoing reporting.
• Responsible for full cycle management of large scale, complex infrastructure and security projects, developing comprehensive demographic support, realty surveys, DID’s, migration schedules, cabling, LEC facility service, facility management, circuit requirements, router, server, file storage, ethernet port locations, rack expansion, HVAC requirements, and security metrics for IT program efficiency.
• Edited CAD preliminary and construction drawings, as related to IT installations in authoring organizational communications, support, goals, standards, and metrics with review and of these elements as needed.
• Developed resource requirements, polices, procedures, and operation schedules for the geospatial program and operations; serving as an expert in geospatial technology; utilizing GIS techniques to elucidate variables for LCO locations in providing GIS digitizing, reporting, maintaining advances in technology for IT-GIS S/W and H/W, and server installation, vendor interfacing, and management of equipment delivery and storage, utilizing appropriate methodologies.
• Customized and adapted components of B2E, B2C, and G2B web portals for enterprise-wide rollouts as PPOC, including large data extractions via SQL, PL/SQL, KB SQL, Crystal Reports, MS Access, dBase, etc..., for use in AMS/RPS, geospatial, and IT infrastructure, MIS, ITSM, recruitment, and PFS projects.

Confidential, WINFIELD, IL

Project Coordinator

Responsibilities:

• Managed the implementation of projects; identifying information system requirements to determine activities to be performed by organizational units within IT; partnering with areas from Marketing to Clinical Development to promote application requirements and end use of digital products and services.
• Produced analytical studies of systemic and project related issues and activities to assess the efficiency and effectiveness of project implementation; Performed phase, milestone and final project reviews; initiated quality and process management reviews; and monitored compliance with IT policies.
• Provided clients with project related training and documentation, developing test plans and scenarios. Identified requirements for infrastructure configuration change management, participating in aspects of change control. Developed policies and procedures for delivery of IT products and services. Coded Cobol and SQL to extract and consolidate Oracle, MS Access, and dBase sensitive data as warranted for RPG analysis of HIPPA code sets, HL7 medical records, and ICD medical code sets related data.
• Supported Epic Systems data architecture with critical understanding of administrative and patient data security as they related to Administration Simplification provisions within HIPAA. Epic support included, review of EMR/EHR implementations in large Healthcare facilities, installations, updates, user profiles, perspectives, views, Perl files, tasks, connectivity, and datasets.
• Identified and defined processes for the communication of program objectives, the guiding principles and actions associated with those objectives, any changes for the project stages, the resultant effects on the project timeline, change implementation development, and the key groups affected.
• Ensured that all systems and processes in place ensure effective service delivery based on architectural drawings and survey photos of office space.
• Reporting on process improvements, team performance and agreed service levels

Confidential - SACRAMENTO, CA

Information Systems Assistant

Responsibilities:

• Served as liaison between MITS and ECAS, implementing, supporting, monitoring, and maintaining network and system services performance; providing assistance in operation, analysis, and telephone support for users of various applications and hardware.
• Conducted integrated analysis of multiple audit logs (e.g. firewall, Web server).
• Participated in design, development, acceptance testing, and implementation of software programs and network SLA equipment. Developed flow diagrams and pseudo-code. Tested and debugged programs according to detailed requirements.
• Developed, maintained, and implemented customer support procedures for all areas of IT services.
• Maintained database operations, assisted in relocation of remote-access databases and returning disrupted database systems to normal operations; and reporting on verifed data in response to customer requirements.
• Routinely used SQL tools for RDBMS database queries, incorporating flat file data insertions and generating daily, monthly, and quarterly reports for under-secretaries and national and regional executives.
• Prepared and maintained documentation outlining equipment operation and preventative maintenance
• Advised Executive Management concerning software, specifications for use and acquisition, resolving issues involving conflicting requirements.
• Led projects, preparing and presenting recommendations involving the analysis of complex problems related to equipment and software utilization.
• Prioritized, coordinated, and executed processes critical to 2D/3D data capture for application, managing modifications as directed from executive management to support safety-critical systems and initiatives.
• Prepared technical specifications, sources for acquisition, and procurement information; initiating and coordinating delivery, analyzing and recommending H/W, S/W, and F/W in compliance with information system architecture that met user requirements.
• Prepared requests for proposals, statements of work, and Task Orders from project proposals, system requirements, or programming specifications; coordinating work to ensure timely award of contracts.

Confidential, COLUMBUS, OH

Technology Engineer Information Coordinator

Responsibilities:

• Responsible for modification of the RES system for the EADAS Project Development Group to accept and generate reports based on data collected from COER entities.
• Created test plans for FMA; created various database maintenance applications as technical documentation for related areas of TTI.
• Hardware included Confidential &T 3B20 using UNIX operating system to program in C.
• Supervised the allocation of laboratory resources for software delineation and architectural/hardware design teams.
• Documented testing results and charted progression toward 5ESS migrations.
• Monitored circuit pack modifications for various projects and timeline variations of test procedures and integrations with respect to milestones.
• Ensured the integration of IT programs and services; developing solutions to integration and interoperability issues; designing, developing, and managing IT security systems that apply, extend, enhance, or optimize the existing architecture; managing assigned projects; communicating complex technical requirements to IT professionals, non-technical personnel, and executive management, while preparing and presenting briefings to senior management officials on complex/controversial issues. Such work assignments include leading IT systems development projects from design to support; evaluating the effectiveness of installed systems and services; and providing advice and solutions to a wide range of IT issues.