SUMMARY

• Enthusiastic contributor with collaborative spirit, strong work ethic, and passion for new challenges and experiences.
• Empathetic and impactful project leader with passion and commitment to deliver value - added projects to users.
• Outcome driven; productivity, efficiency, and high quality.
• Live to learn, brainstorm, and problem solving.
• Big picture thinker as well as detail focuser.

TECHNICAL SKILLS

• Full Life Cycle Project Management
• SCRUM master
• Agile development
• Release & Product Management
• SharePoint
• Confluence
• Excel
• MS Project
• MS Office Suite
• One Note
• Jira
• Power BI
• Data Visualization
• Tableau Reporting
• A/B Testing
• Big Data & Data Analysis
• SSR and BI Reporting
• Systems Deployment
• Azure based development
• SAS
• Synthetic Transaction
• DevOps
• Globalization
• Cloud Migration
• Platform Scaling
• C++
• C#
• Java
• HTML
• XML
• SQL DB
• Azure SQL
• PowerShell
• Microsoft Big Data storage(COSMOS)
• Splunk
• Baja
• QA and Test Automation
• RESTful
• Web Services
• AWS

Confidential

Sr. Technical Project Manager

Responsibilities:

• Analyze and document client requirements in collaboration with product, development and management teams.
• Develop detailed project plans and manage all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Oversee each step in the release process including definition of done, coding, testing, deployment and support.
• Manage Scrum boards in Jira and lead planning, grooming and demo meetings for project team
• Provide weekly status reports for visibility to the broader project teams and executive summary reports to executives and steering committee.

Confidential

Sr. Technical Project Manager

Responsibilities:

• Lead and drove cloud migration and platform scaling of 4 of Confidential Java-based payment services in the booking path from on-prem to AWS cloud.
• Provided solution that guaranteed service reliability, availability, and performance with 99.9% uptime.
• Successfully launched new Internet Banking Payment (IBP) method in Malaysia and Thailand for Hotels.com brand.
• Successfully launched Offline/Cash Payment in Thailand for two brands; Confidential .com and Hotels.com.
• Measured feature success metrics (KPIs) after shipping releases, feed learnings back to the business, and drive operational problems to resolution.
• Assess risks, identify mitigation options, and drive a timely consensus across a range of stakeholders.
• Track dependencies, milestones, and provide visibility to the broader project team and on status, issues, risks, and dependencies.
• Meet frequently with product, engineering and business stakeholders to develop a deep understanding of their business processes and needs.

Confidential

Technical Program Manager II

Responsibilities:

• Led and guided delivering monitoring solution that guaranteed service reliability, availability, and performance with 99.9% uptime.
• Drove adoption of core platform technology by Azure and migrated the legacy data center incident management system to the cloud. Azure based system offered resilient, high performance, and self-service alerting solution. That increased the efficiency and productivity of the team up to 30%.
• Certified and released two versions of two major release of Confidential MOM Packs, 2013 and 2015.
• Drove SCOM MOM packs and Synthetic Transaction Globalization effort.
• Worked with DevOps team and drove implementation of centralized SCOM; planned, scheduled, monitored and reported the process. Prepared and delivered architecture design, deployment and post deployment plan documents.
• Analyzed, tuned and updated the threshold of products Key Health Indicators, based on both customer and internal feedback, to ensure they present a more realistic view of system’s health. That reduced number of incident escalations and non-actionable alerts by 50%.
• Worked closely with TAP (Technology Adoption Program) customers on new scenarios, feature request, and potential bugs.
• Built a dashboard and reports based on system and telemetry data stored in Microsoft Big data store to enable easy and fast access to local resources on servers in production. The dashboard eliminated the manual process and decreased troubleshooting initiation time from 2-3 hours down to 5-10 minutes.
• Led a v-team of 5 engineers to roll out a project that reduced the number of dependencies and data collection agents running on servers. It replaced 4 agents with only one agent with 10%-20% lower system resource consumption.
• Drove migration of SignIn Telemetry service from datacenter to the cloud. The service was homed on one server and was serving requests from online as well as on-prem instances.
• Successfully finished SignIn Telemetry service migration to cloud on time, in 6 months. The service deployed on two regions, two instances per region; that increased the stability of the service. The high availability increased to 99.95% as subjected to Azure high availability guidelines. The service did not use any storage offered by Azure, instead used standard Skype Data Pipeline that came with PII scrubbing and reporting features.
• Actively participated in an ongoing Customer Empathy program in the team. Attended shadowing customers’ and support sessions to understand customers need. Provided brown bag sessions on customer support, workflows, tools and existing gaps.
• Experience with Kanban and working in JIRA and helping to manage milestones and the fast release processes for enterprise-level projects.

Confidential

Technical Project Manager

Responsibilities:

• Effectively managed two projects with overlapping release time including one cumulative update release of Live Meeting and the major release of Lync PIC provisioning.
• Led cross-functional teams of 10-15 internal and external employees; worked with developers, testers and operations during implementation to deploy features and drive problem resolution.
• Created, maintained and controlled the project schedule and dashboard, facilitate meetings, and proactively identify risks to the project.
• Worked closely with account managers to understand the product licensing and business need.
• Managed weekly status reports to GM of Engineering by synthesizing information from four teams of Internal and external developers, operating engineers and vendors.
• Delivered status to project team and extended stakeholders per project need.
• Created product demo of the product to marketing team and other stakeholders through different stages of the development.
• Successfully rolled out the project and tested live with Public IM services, on time with no hiccups and minimum service down time of only 30 minutes during the deployment.
• The project met the business goal and increased customers’ satisfaction. It reduced the provisioning time from 2-4 weeks to 24 hours.
• Participate in rolling into DevOps model effort in the division.
• Team’s TiP (Test in Production) advocate.

Confidential

Software Engineer

Responsibilities:

• Created test design, test plan, and test cases documents.
• Developed test automation with 85% test coverage, including
• Executed automated and manual tests, including unit tests, BVT (Build Verification), and functional tests.
• Performed capacity planning and Perf testing.
• Designed and implemented a YoYo testing tool in C# using Red Hat technology to test Datamart and SQL database upgrade and downgrade.
• The tool reduced the testing time from 10 days of testing to 10 minutes. The tool was used for many years.
• Troubleshoot and root caused problems occurred during live service upgrade. Fixed and recovered 20,000 end user data loss on the fly during the service upgrade.
• Owned and performed regression and functionality testing of Recording and publishing feature.
• Perf tested and bench marked meeting recording to measure and compare the quality and speed of publishing process after feature improvement.
• Reviewed, reproduced, debugged, and filed bugs on technical issues reported by customers related to meeting recordings.
• Test owner of Provisioning work flow and Provisioning API.
• On-board, Led and trained team of 5 vendor testers.

Confidential

Technical Project Manager and Release Manager

Responsibilities:

• Designed the high-level experience for external customers and operations.
• Built portal samples and MSDN demos on RAIL technology.
• Created a MMC snap-In application to list out connected Terminal Servers, TS Licensing and TS Gateways.
• Developed and maintained a detailed project plan to monitor and track progress.
• Set, observed and re-evaluated project priorities frequently.
• Built and drove release schedules, release readiness and processes.
• Contributed to running ship room(s), TFS/build queries, communications on project status, overall processes used by teams, and any other work as dictated by the project requirements and leadership needs

Confidential - Burnaby, BC

Database Developer

Responsibilities:

• Executed ad-hoc queries for data repair.
• Utilized execution plans and other information.
• Developed and maintained complex SQL Stored procedures for heavy reporting.
• Offered guidance on query performance and rewrite as necessary.
• Provide support to business analysts for data extracts/snapshots
• Served as backup to DBA for maintenance plans and other systems related activities

Confidential - Vancouver, BC

Web developer

Responsibilities:

• Developed highly interactive web pages and internet applications
• Worked on services built using ASP.NET and SQL database
• Build and maintain front-end code using CSS, HTML and JavaScrip
• Create and run functional tests