SUMMARY

• Telecommunications Project ManagerWireless/Telephony Services Implementation | Project Turnaround | Federal Contract Project Leadership
• Senior telecommunications project manager wif extensive experience managing a wide range of large - scale wireless and telephony implementations for federal government/business clients. Leverage deep technical knowledge to proactively identify/mitigate obstacles, turn around faltering projects, restore client confidence, optimize processes, and consistently achieve project timelines/deliverables.
• Excel in cultivating synergistic teams wif high engagement, overcoming resistance to build consensus among key stakeholders, and leading successful carrier/utility negotiations. Currently, Project Managing Retail New Product deployments and incorporating my experience into this new endeavor.
• Matrix Team Leadership
• Change Management/Control
• Risk Identification/Mitigation
• Project Scope Definition
• Business/Functional Requirements Analysis
• Service Test & Turn-up Coordination
• Customer Relationship Management
• Project Plan Development/Tracking
• Project Lifecycle Management
• Stakeholder/Vendor Relations
• Business Process Improvement
• Best Practices Implementation

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Project Manager IIPresent

Responsibilities:

• Preparing Project Management Business Process documentation to stand up new Retail State of teh art Products wifin Digital Infrastructure portfolio wif teh objective to provide customer wif innovative new state of teh art interactive and hi-capacity security alertness wifin cities municipalities, colege campuses and multiple of other venues via Digital Kiosks.
• Analyzing business functionality, planning risk evaluation and mitigation of these risks, developing new Implementation Best Practices and writing documentation to support different functionalities of PMO and showcasing a Pro-Active approach to Project Management.
• Collaborating wif Business Development, Sales/Marketing, Engineering, OSP, partners/vendors to establish product deliverables, improving business scope, writing PMO directives for RFP responses, assisting in client proposal wif written documentation to support teh new technology products.
• Created Master Templates for Project Timeline, Team Action Record (TAR), creating Methods & Procedures for Change Management functionality and teh importance of it, to include an Excel Change Management form. Created basic Maintenance & Operations escalations procedures to include escalation timeline.
• Instrumental in taking pictures of areas of interest throughout teh Charlotte Center City & Noda for renderings to incorporate into Product portfolios and renderings for depiction in Power Point presentations for potential clients, which include, city government, City of Atlanta (RFP), private customer sector and other entities wifin Duke Energy and their vendors.

Confidential - Centreville, VA

Project Manager III

Responsibilities:

• Deploy task management of internal, external and in-market cross functional teams ensuring successful completion of project requirements, scope, schedule and budget.
• Launched critical dates required for on time completion of network activations. Evaluated impacts on changes to project plan and create potential work around solutions.
• Appraised and identify risks, issues and gaps which could impact timelines and developed mitigations plans wif cross-functional teams.
• Prioritized and activated cross-functional team’s events as demands/escalations deemed.
• Developed communication and summary reports for several teams for project review.
• Created project agendas and meeting minutes for Project Kick-Off calls and maintained updated status for each project Point of Contact.

Confidential - Richmond, VA

Project Manager

Responsibilities:

• Facilitated franchise agreements in several principalities based on permitting requirements, pricing for access rights, and easement rights from tower owners to connect fiber facilities/equipment.
• Partnered wif cross-functional teams and vendors to define requirements for fiber construction/installation and mitigate roadblocks; coordinated test and turn-up of fiber and Type II circuits wif customers and carrier.
• Initiated process changes dat enabled OSP engineering, customer, and vendor to work together on timeline for incorporating H-frames at each of 269 cell sites—reduced H-frame implementation time from 5-6 weeks to one.
• Proposed process changes to streamline site turn-up process and reduce ongoing customer service outages.

Confidential - Richmond, VA

IT Enterprise Technical Project Manager

Responsibilities:

• Facilitated franchise agreements in several principalities based on permitting requirements, pricing for access rights, and easement rights from tower owners to connect fiber facilities/equipment.
• Partnered wif cross-functional teams and vendors to define requirements for fiber construction/installation and mitigate roadblocks; coordinated test and turn-up of fiber and Type II circuits wif customers and carrier.
• Initiated process changes dat enabled OSP engineering, customer, and vendor to work together on timeline for incorporating H-frames at each of 269 cell sites—reduced H-frame implementation time from 5-6 weeks to one.
• Proposed process changes to streamline site turn-up process and reduce ongoing customer service outages.

Confidential - McLean, VA

Federal Project Manager II

Responsibilities:

• Completed project to route fiber to a new SSA site in Baltimore, mapping best path using existing POP centers and facilities/colocations; integral in designing fiber path and new conduit system for two new SSA data centers.
• Restored relationship wif VA account by reengineering internal/external implementation process and securing buy-in from VA’s CTO, leading to faster turnover of services and shorter timeline for project to provide telecom facilities to new VA disaster recovery center in Richmond—tapped by VA’s CTO to co-manage account.
• Managed initiative wif USCG to relocate SIP telco trunks supporting multiple government agencies; completed cutover of several thousand phone lines over 14 weeks, delivering project on schedule and wif minimal fallout.
• Analyzed risks and integrated best practices and change management control process into implementation plan.

Confidential, Sterling, VA

Senior Program Manager

Responsibilities:

• Facilitated recovery of $3M in project arrears stemming from customer delays/out-of-scope SOWs; demonstrated fulfillment of deliverables, leading to achievement of year-end revenue for project.
• Redefined out-of-scope SOWs and overcame customer change management resistance, gaining buy-in from customer program manager and director; built strong rapport wif project stakeholders and external teams.
• Restored team morale by cultivating open communications, introducing efficiency-enhancing cross-training, and initiating dialogue between team and VP of Sales dat resulted in engineers earning a percentage of sales.
• Collaborated wif customer program manager and internal/external cross-functional teams to identify best practices for ATP testing and validate hardware/software components into customer’s IMS network.

Confidential - Herndon, VA

Senior Technical Project Manager

Responsibilities:

• Integral in establishing business processes for fiber implementation projects for national accounts; created multiple business proposals dat informed TWC policy changes at teh national level.
• Managed project to bring fiber to 280+ TWC customer sites and executed new services test/turn-up; led project management team’s negotiations wif common carriers for facilities at 90+ sites outside TWC’s footprint.
• Managed large-scale implementation project at 2,500 retail sites in seven U.S. regions; determined dat majority of retailer sites were leased, requiring negotiation of easements and redefinition of project scope and timeline.

Confidential, Fairfax, VA

Lead Federal Project Manager

Responsibilities:

• Managed implementation of secure IP data network; voice, data, wireless, and video networks; and disaster recovery sites/help desk supporting President’s 600-member transition team; coordinated wif Secret Service, DOJ, and GSA on implementation logistics/security requirements—won Outstanding Project Manager Award.
• Directed construction of dual OC12 fiber implementation—requiring large-scale OSP construction, cutover of DS3 circuits from carrier networks, cross-connection of data management centers/vendors, and coordination of security/environmental requirements—for three major cities as part of preparation for new FAA system.
• Brokered IRU agreement wif teh University of Maryland IT/Real Estate departments for an asset-to-asset trade; provided 12 strands of fiber to IT at no cost in return for 20-year access rights to secure 3.5-mile conduit system.
• Received several awards for implementation of Presidential Transition Team project.

Confidential, Herndon, VA

Senior Project Manager

Responsibilities:

• Instrumental in creating/refining project implementation processes and reducing project lifecycle.
• Directed, negotiated, and coordinated wif carriers/franchises on multimillion-dollar Homeland Security directive to establish an emergency preparedness disaster recovery network for Washington, DC area counties.
• Managed all DISA/DITTCO service requests and implementation projects supporting high-level federal government and military operations; conducted risk assessments and initiated change control requirements.
• Tapped as lead project manager for end-to-end deployment of new provisioning software for northern Virginia region; executed cutover wif minimal issues as one of teh only teams in company to achieve successful turn-up.
• Honored as Employee of teh Year nominee/Employee of teh Quarter; selected to train new project managers.

TECHNICAL SKILLS

Transmission Platforms: MetroE services, Wireless Point-to-Point; Point-to-Multipoint; Optical Fiber; MPLS; WAN; MAN; LAN; OSPE/OSPC - FTTC, FTTH, FTTB Protocols SONET/SDH/TDM; T1; DS3; OCxx; DWDM; CWDM; IP; TLS; ATM; voice/data; Metro Ethernet; VLAN; ELAN; VoIP; SIP; IMS; CDMA Network Elements/Devices Fixed wireless media; Nortel/Lucent switches; Cisco/Lucent data switches, routers, optical nodes; Confidential Lucent - MRF, CTS, PCM, OMC-P OSS/CRM TIRKS; Government Networx/WITS3 Portal; client management systems Desktop Applications Microsoft Excel, Word, PowerPoint, Project, Visio, Outlook & SharePoint; MetaSolv