Project Management / Business Analyst. Resume Eagan, MN - Hire IT People

SUMMARY

I am pursuing a business operations manager position that challenges my ability and offers growth opportunities.
I am a seasoned operation professional whose experience reflects a unique combination of business analyst, project management, process analysis, system/software integration, quality assurance, excellent customer service skills and general management activities, coupled with creativity, leadership and results - oriented attention to detail.

PROFESSIONAL EXPERIENCE:

Confidential - Eagan, MN

Project Management / Business Analyst.

Responsibilities:

Project Manager - managed the implementation of a complex crew management system, project lead on an HR application, Cargo application, and assist with Payment Card Industry - Data Security Standard (PCI -DSS) project. Managed the company documentation of the PCI-DSS standards, policy and procedures manual.
Business Analyst - led the requirements definition, business process analysis and system integration among several applications / systems with-in an Airline/Airport Operations facility, including airport ground operations, airlines operations center, human resources, finance department, and information technology department. Also organized the Business Continuity Plan - Disaster Recovery program for an airline operations site relocation.

Confidential - Plymouth, MN

Operations Project Manager, and Business Analyst

Responsibilities:

Summary of experience: Manage and direct the day to day support of a loyalty software product/application; includes requirement definition, system set-up/maintenance, product and process enhancement and subject matter expert. Maintain and grow partnership with internal and 3rd party vendors. Ensure accurate and timely program and product implementation and execution of strategic account development.
Optimize employee performance through performance reviews, utilization and capacity management. Recruit, hire and engage staff. Provide a system wide perspective on business changes and issues.