Project Manager/Scrum Master Resume

SUMMARY

Performance driven and detail oriented professional with 8 years of experience in Project, Program and Product Management & Scrum Master. Stakeholder engagement, Business Analysis, and Reporting for diversified industries.
Proven track record of accomplishing and delivering well - executed product launches of innovative products on both Software and Hardware that simplify and improve customers lives and benefit the company’s bottom line.
An effective leader able to collaborate cross-functionally while keeping everyone accountable and moving forward to meet deadlines and ensure high customer satisfaction; adept at managing project scope, schedule, risks, budget, and communication.

TECHNICAL SKILLS

Windows OS
Mac OS
UNIX/Linux
Cisco Router & Switching
TCP/IP, LAN/WAN
Desktop & Servers
Confluence/JIRA
Rational suite (requisite pro, rose, clear quest, clear case, test manager)
Languages (C, C++, JAVA, XML)
Citrix VDI Environment
MS suite (Share Point, Project, Word, Excel, PPT, Visio, SQL, Outlook)
JAMA Contour
Oracle EBS 11i/R12

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Scrum Master

Responsibilities:

Managing decommissioning of 111 devices in various Confidential Data centers
Managing Fortress application tool - Patching, documentation, Administration etc.
Worked closely with Engineer, architect’s, service manager to scope out several migrations projects.
Create project plans, scheduling & managed priorities/activities using Connect me.
Work with business owners and stakeholders to commit delivery dates, Kick-off programs, schedules and mitigate risk.
Present road blocks and work with the business to provide possible solutions.
Working on strict agile environment.
Create and distributed weekly and monthly status reports to management, customers & tech leads including project progress and KPIs
Define user stories and prioritize product requirements following standard methodology and framework

Environment: Fortress, Radar, Agile methodology, Confidential connect me, MS Suite

Confidential

Project Delivery Manager/Scrum Master

Responsibilities:

Successfully rolled out Data center Hardware migrations
Successfully rolled out storage migrations.

Environment: MS Project, PM Methodology, Service Now, Agile Methodology, MS Suite, SharePoint, BOX, JIRA, Confluence, Rally.

Confidential, Mountain View, CA

Project/Program Manager & Scrum Master

Responsibilities:

Hired as the Project manager to track and identify GAPs, prepare a project plan, define KPIs/Metrics and report progress.

Environment: MS Project, PM Methodology MS Suite, SharePoint, BOX, JIRA, Confluence, Oracle EBS, VMware, Confidential (SalesCloud, ServiceCloud), Agile Methodology, WebEx.

Confidential, San Francisco CA

Project/Program Manager - Contractor

Responsibilities:

Responsible for managing, monitoring and successfully complete outsourcing and migration of Sales Force processes to HP offshore located in Costa Rica & Poland.

Environment: Confidential (Org 62, Support Force, SalesCloud, ServiceCloud, SF Connector, Apptus-X-Author), Agile Methodology, G-sites, G-drive G-Doc, MS Office suite, MS Project, Citrix - Virtual Desktop Infrastructure (VDI), Apex Data Loader, Agile methodology.

Confidential, Santa Clara CA

Infrastructure Project manager

Responsibilities:

Responsible for assisting the Data Center Operations Manager with the day-to-day Network Operations Center (NOC) training, development of best practices and resolving customer escalations issues.
Ensure that all issues are resolved and reported in a timely manner

Environment: Waterfall Methodology, JAVA/J2EE, MS Visio, MS Project, UML, Use Case Analysis, MS office Suite, SharePoint, LAN/WAN, Servers, Routers and switches, WebEx, TMS.

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