PROFESSIONAL SUMMARY:

Pro - active Project Manager experienced in managing and implementing projects such as: organizational restructuring, payroll, programs, learning management platforms and employee assistance programs; while building and maintaining effective relationships with internal and external stakeholders. Effectively transforming cross-functional internal and external partners into integrated teams, focused on delivering a quality, on-time product. Mitigating and managing risk through early detection, ensuring the appropriate resources are involved at the start and risk are escalated accordingly.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Managed several benefit initiatives such as transitioning benefits to new provider/vendor, standing up new benefits and on-boarding new provider/vendor through all phases of the project lifecycle
• Managed daily project activities: project plans, risks, status, action items and overall deadlines
• Developed and maintained effective partnerships between Confidential Business Partners and vendors
• Facilitated requirement discussions
• Collected and maintained approvals on documentation such as Business Requirements and SOPs
• Managed vendor activities and commitments to ensure completion of all critical tasks
• Ensured vendor commitments were met and documented appropriately
• Enforced vendor compliance to Confidential 's change standards, business and technology requirements
• Identified and managed risks and issues to closure
• Drove awareness and engagement to leadership team through weekly and monthly status updates

Test Manager

Confidential

Responsibilities:

• Managed testing activities to ensure successful integration of key business processes from PeopleSoft to Workday
• Lead workstream testing routines
• Supported the socialization and understanding of the program’s test strategy, schedule, phases and execution logistics
• Facilitated development of test plans - including scope, timeline and resource plans
• Managed and developed test execution reporting - script exposure, failure and success rates
• Managed defect resolution tracking to closure
• Partnered with workstream and business teams on identification, escalation, and mitigation of testing risks and issues

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Ensured roles and responsibilities were clearly defined, implemented and adopted across six lines of business
• Maintained collaborative partnerships with Executive Sponsors, Business Sponsors and key stakeholder groups
• Developed, socialized and managed the execution of Role Clarity
• Partnered with L&D team to ensure skill development and resources were available and accessible
• Collaborated with the project team to establish common HRBP and HRP performance metrics
• Facilitated group analyses of HRBP and HRP roles and responsibilities
• Managed project plans, status card, timelines, and resources
• Employed communication strategies to gain and maintain collaboration and alignment across all lines of business
• Determined and prioritized business requirements
• Partnered with project team to identify, document and resolve risks, issues, dependencies and decisions
• Directed day-to-day activities of Project Coordinator

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Directed the planning and execution of projects while integrating change management principles to ensure solutions satisfy business objectives and sponsor expectations.
• Lead project teams across Human Resources on various HR related projects from organizational restructures, payroll upgrades and HR System implementations
• Facilitated process improvement sessions to identify gaps, create strategies and implement solutions
• Determined and prioritized business requirements
• Managed project plans, status card timelines, risks and resources
• Partnered with project teams and sponsors to identify and resolve risks and/or issues
• Forecasted labor required over the course of the project ensuring proper resource allocation
• Ensured executive collaboration and alignment throughout the life of the project
• Managed and developed Project Coordinators

Project Manager, Change Manager

Confidential

Responsibilities:

• Created and executed Change Management Strategies driving awareness, adoption and sustainment
• Designed and implemented communication plans promoting change readiness across the organization
• Developed strategies supporting changes in behaviors, processes and/or systems
• Cultivated and maintained relationships throughout the organization ensuring alignment and cross-functional collaboration
• Conducted assessments to secure and maintain sponsor & stakeholder engagement
• Provided tools to help leaders guide their teams through change
• Measured adoption and sustainability through surveys, focus groups and compliance reporting
• Developed adoption scorecards to communicate and provide visibility to project and/or program adoption

Sr. Instructional Designer

Confidential

Responsibilities:

• Designed and developed Culture, Leadership, Performance Management and Team Building programs.
• Consulted with stakeholders and sponsors to identify learning gaps
• Delivered custom solutions closing performance gaps
• Designed, delivered and evaluated online and instructor led courses and programs
• Managed Stakeholder and Sponsor expectations and commitments
• Created Instructor, Participant and Quick Guides
• Led Train-the-Trainer sessions and provided timely feedback
• Managed projects and timelines

Confidential, Charlotte, NC

Performance Development Specialist

Responsibilities:

• Developed instructor led, supplemental learning guides, and reinforcement activities
• Partnered with senior management to develop leadership performance competencies
• Conducted train-the-trainer sessions preparing Learning and Development Coordinators for the role of Instructor
• Led the Highly Effective Retention Team resulting in a 5% decrease in employee attrition
• Facilitated a 6-week program for over 500 new consultants resulting in a 95% knowledge retention and accuracy rate