IT Project Manager and Scrum Master Resume Seattle, WA - Hire IT People

SUMMARY;

Software Development Lifecycle ~ Leading Teams ~ Transformation Seasoned IT Project Manager with proven experience managing complex projects with a focus on customer centricity. Expertise includes budget preparation and monitoring, resource allocation, and mentoring customers through the software development lifecycle. Skilled at leading teams through company transformations and taking logical and realistic approaches to challenging deliverables to meet the overall company mission.

TECHNICAL SKILLS:

HP Quality Center and Seapine automation testing tools: Microsoft Word, Excel, Power Point, Project, Jira, Six Sigma, Call Center, Development and Release Lifecycle, HIPAA, Agile (Scrum and Kanban) and Waterfall, AS400, LifePro, Diamond, Informatica, Teradata, Hadoop, RTC, Confluence, knowledge of JAWS and ZoomText

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

IT Project Manager and Scrum Master

Responsibilities:

Deployed Windows10 through validation and compatibility defect remediation within the project timeline driving project teams and working with vendors during certification and translated requirements into design, development and implementation.
IT Project Manager for multi - year system integration project.
Managed multiple Scrum team interactions based on Agile principles and management utilizing lean management methodologies for successful projects.
Facilitated Daily Stand-ups, weekly Backlog Refinement, bi-weekly Sprint Planning based on priority and team velocity as well as Sprint Demo sessions using Jira.
Partnered with Product Owners from multiple business units to define and prioritize requirements for multi-year integration projects.
Managed status reporting for all Integration efforts around the Agile transformation including training of resources on Agile principles and Jira.
Managed scope and objectives for multi-year integration projects for an Agency Management System download solution as well as an Agent Notification alert system around policy, claims, billing and commissions through implementation.
Managed a Big Data performance improvement project (Kanban) designed to increase efficiencies and reduce runtimes to meet Service Level Agreements.
Mitigated impediments and escalations allowing the team to meet business expectations.
Ensured all requirements are met, disaster recovery documented, metrics in place to evaluate Return on Investment and solutions documented prior to project close-out.
Managed the foundational work to allow for a distributor profile, handling agency security, to be moved from a platform that was no longer supported.
Transitioned full scale teams from Waterfall to Agile.

Confidential, Carmel, IN

Senior Consultant

Responsibilities:

Directed an offshore test team on monthly release work for enhanced system functionality.
Managed monthly release Production Support initiatives and short term projects using a geographically dispersed team for enhanced system functionality.
Achieved 100% defect free monthly release work for six consecutive months.

Confidential, Carmel, IN

Quality Assurance Manager/Project Manager

Responsibilities:

Established and developed a QA Test team to handle financial, policy and claims systems conversion.
Managed full systems conversions (Finance, Claims and Policyholder) including scope, objectives, resource and project plans and incremental deliveries too minimize application downtime and impact to customers.
Ensured continued support of the testing team by leadership and consistent delivery of a quality product.
Mentored enterprise on SDLC while working with a vendor, budget management and project management principles.
Implemented a monthly release schedule between the vendor and the Company that streamlined project deliverables and expectations.
Trained and managed Quality Assurance team to develop and execute test scripts. based on business requirements including automated scripts for repetitive processes.
Created and implemented an online training site for continued education for the team and leadership on quality testing and release management.

Confidential, Carmel, IN

Quality Assurance Manager/Project Manager

Responsibilities:

Managed a User Acceptance Test team for this National life, annuity and supplemental insurance carrier.
Tested policy, claims and IVR systems on monthly releases and including rate increases.
Managed Quality Assurance Team consisting of onshore and offshore resources.
Supported multi-million-dollar company acquisitions and system conversions.
Managed process selection and resource training for outsourcing initiatives.
Managed IVR workflow modifications based on Call Center trends relating to CAT.
Managed multi-million-dollar class action lawsuit in coordination with internal corporate attorney’s and directed IT team to handle vendor relations to satisfy a mandated court order.

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It Project Manager And Scrum Master Resume

Seattle, WA

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