IT Project Manager and Scrum Master Resume

SUMMARY

Seasoned IT Project Manager wif proven experience managing complex projects wif a focus on customer centricity.
Expertise includes budget preparation and monitoring, resource allocation, and mentoring customers through teh software development lifecycle.
Skilled at leading teams through company transformations and taking logical and realistic approaches to challenging deliverables to meet teh overall company mission.

TECHNICAL SKILLS

Microsoft Word
Excel
Power Point
Project
Jira
Six Sigma
Call Center
Development and Release Lifecycle
HIPAA
Agile (Scrum and Kanban) and Waterfall
AS400
LifePro
Diamond
Informatica
Teradata
Hadoop
RTC
Confluence
noledge of JAWS
ZoomText

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

IT Project Manager and Scrum Master

Responsibilities:

Deployed Windows10 through validation and compatibility defect remediation wifin teh project timeline driving project teams and working wif vendors during certification and translated requirements into design, development and implementation.
IT Project Manager for multi - year system integration project.
Managed multiple Scrum team interactions based on Agile principals and management utilizing lean management methodologies for successful projects.
Facilitated Daily Stand-ups, weekly Backlog Refinement, bi-weekly Sprint Planning based on priority and team velocity as well as Sprint Demo sessions using Jira.
Partnered wif Product Owners from multiple business units to define and prioritize requirements for multi-year integration projects.
Managed status reporting for all Integration efforts around teh Agile transformation including training of resources on Agile principals and Jira.
Managed scope and objectives for multi-year integration projects for an Agency Management System download solution as well as an Agent Notification alert system around policy, claims, billing and commissions through implementation.
Managed a Big Data performance improvement project (Kanban) designed to increase efficiencies and reduce runtimes to meet Service Level Agreements.
Mitigated impediments and escalations allowing teh team to meet business expectations.
Ensured all requirements are met, disaster recovery documented, metrics in place to evaluate Return on Investment and solutions documented prior to project close-out.
Managed teh foundational work to allow for a distributor profile, handling agency security, to be moved from a platform that was no longer supported.
Transitioned full scale teams from Waterfall to Agile.

Confidential, Carmel, IN

Senior Consultant

Responsibilities:

Directed an offshore test team on monthly release work for enhanced system functionality.
Managed monthly release Production Support initiatives and short term projects using a geographically dispersed team for enhanced system functionality.
Achieved 100% defect free monthly release work for six consecutive months.

Confidential, Carmel, IN

Quality Assurance Manager/Project Manager

Responsibilities:

Mentored enterprise on SDLC while working wif a vendor, budget management and project management principals.
Implemented a monthly release schedule between teh vendor and teh Company that streamlined project deliverables and expectations.
Trained and managed Quality Assurance team to develop and execute test scripts. based on business requirements including automated scripts for repetitive processes.
Created and implemented an online training site for continued education for teh team and leadership on quality testing and release management.

Confidential, Carmel, IN

Quality Assurance Manager/Project Manager

Responsibilities:

Managed a User Acceptance Test team for dis National life, annuity and supplemental insurance carrier.
Tested policy, claims and IVR systems on monthly releases and including rate increases.
Managed Quality Assurance Team consisting of onshore and offshore resources.
Supported multi-million-dollar company acquisitions and system conversions.
Managed process selection and resource training for outsourcing initiatives.
Managed IVR workflow modifications based on Call Center trends relating to CAT.
Managed multi-million-dollar class action lawsuit in coordination wif internal corporate attorney’s and directed IT team to handle vendor relations to satisfy a mandated court order.

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