Project Manager / Solutions Architect / Operations Consultant Resume

SUMMARY

Enterprise IT Project Manager with expertise in software engineering, infrastructure, solutions architecture, systems integration and technical operations.
Experienced working with PMO and technical resources in a variety of industries including retail, healthcare, insurance claims analysis, records management and commercial ERP / MRP.
Proven leadership, team building and interpersonal skills.
Extensive background in leading technical projects from design through implementation

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Upton, MA

Project Manager / Solutions Architect / Operations Consultant

Responsibilities:

Partnered with XSell Resources in a short term contract for support of enterprise development projects related to combining software and systems in a corporate merger between CVS Caremark and Omnicare.
Managed a project for the Rhode Island Department of Children, Youth and Families (DCYF) to create data extracts for future analytical reporting purposes.
Project manager and technical liaison for the Medicare - Medicaid joint engagement for the RI Executive Office of Health & Human Services to control costs and create an analytics data warehouse solution for reporting dashboards.

Confidential, Andover, MA

Project Manager

Responsibilities:

Responsible for management of concurrent projects with 7-12 technical project personnel from charter, budget and scope through resource allocation, technical requirements phase, design, development, unit testing, QA testing, user acceptance testing, deployment planning and production implementation in support of the SDLC.
Managed projects to upgrade corporate tools such as Tibco, Siebel and Cognos platforms for sales lead generation and backend analytical reporting.
Directed a $1.7M Provider Pricing Enhancement project which won an award for project design and implementation in creating a flexible matrix of tiered pricing for the marketing of new insurance plans and options.
Successfully led cross-functional technical teams in a $1.3M project to automate reporting solutions for Atrius Health to allow web access and search capabilities via a secure web portal.
Led the award winning project team in the development of the ACA mandated Out Of Pocket Maximum requirements that spanned multiple systems and vendors for inclusion of vision and dental claims.
Managed project to upgrade the mobile web platform to incorporate functionality of the desktop browser version.
Developed and managed an onboarding process to smoothly transition new personnel into the client environment.

Confidential, Boston, MA

Manager of Infrastructure Engineering / DMS Systems Engineering Lead

Responsibilities:

Spearheaded a $5M data center project to create flexible virtual system environments, managing cross-functional teams from technical design through implementation in support of all SaaS and consumer products.
Led the project and implementation teams in creating a consistent document management solution utilizing Kofax document processing, Automate BPA automation tools and reporting software platforms to optimize customer on-boarding, provide protected storage of documents, secure electronic file delivery and retention management.
Managed projects for the implementation of business process automation of secure document delivery services and operational reporting for large and complex customer deals including McKesson, Capgemini, Bayer, Palos, Cottage and many more.
Utilized scrum methods to enhance systems in a project to double the electronic document management customer base within 1 year by creating repeatable, scalable processes, implementing metrics and escalation procedures.
Conducted VFS G3 / Data Shuttle product qualification project, including automated testing, performance testing, stability testing and documentation.

Confidential, Plano, TX

Team Leader

Responsibilities:

Managed the project team resources engaged in the development and maintenance of financial and analytical reporting applications utilizing Tibco, WebFOCUS, SQL, PL/SQL, Oracle Reports, Discoverer and other tools.
Led healthcare reporting projects utilizing off-shore resources as part of a cost effective PMP driven program.
Engaged in planning, testing and implementing upgrades of application tools and components, including Oracle 9i - 10g, Discoverer 4, WebFOCUS 6 - 7.3.
Directed collaborative projects with efforts focused in the processing of compliant (HIPAA, PHI) claims data using Tibco workflows with Teradata and Oracle 10g data stores.
Responsible for direction, development and evaluation of technical staff.
Member of the Change Control Board (CCB) for the oversight and prioritization of new projects, service requests and standardization of process.

Confidential, Upton, MA

IT Project Manager / Solutions Architect / Operations Consultant

Responsibilities:

Directed complex system integration and ERP system enhancement projects utilizing agile and waterfall SDLC methods for manufacturing and inventory management involving Tolas, Broadvision, PostScript bar coding, RF wireless scanners, paper weight scales and packaging automation.
Provided system workflow design (Tibco, Automate), software engineering, on-site system installation, training and technical support for all operations.
Managed data center resources, UNIX / Windows / OpenVMS servers, networking, backups, monitoring (SNMP), licensing, security and offsite storage.
Conceptualized and developed functional requirements, technical specifications, analytical reporting and end user training documents.
Cultivated client relationships and provided project management, business analysis and technical consulting services to new and existing accounts.
Engaged as subject matter expert for reporting, system testing, troubleshooting and production support for various systems including Tolas, Oracle and CSGIS.

Confidential, Marlborough, MA

Manager ERP Systems and IT Operations

Responsibilities:

Significantly contributed to a 40% increase in sales revenue, represented by $150M, via efficiencies in process and automation tools.
Organized and conducted training classes to ensure proper development and use of the Tolas ERP system and custom enhancements.
Documented and trained resources on maintaining source code and data integrity across multiple environments.
Provided production support for a 300 seat call center, data center resources, servers, network, phone system, and ERP applications.