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Program Manager Resume

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San Francisco, CA

SUMMARY:

  • Overall 18 years of IT experience, spanning across Project Management, Delivery Management, Account Management, Release Management and Program Management
  • Well - versed with managing enterprise level IT projects using different project methodologies - Waterfall, Agile, SCRUM or Iterative
  • Extensive experience in areas of Scoping, Effort Estimation, Project Planning and Monitoring, Project Closure, Cost Estimation and Onsite-Offshore co-ordination
  • Extensive exposure in Global Distributed Delivery Model across multiple external and cross functional teams like Application Development, Infrastructure, Business, Operations etc
  • Effectively managed team of both onshore and offshore by constantly motivating to build positive collaborative working environment within the team.
  • Proven track record of managing the client relationship which helped in extending the contract and to get new projects under competitive circumstances.
  • Excellent interpersonal skills both written and verbal.

SOFTWARE SKILLS:

Software Tools: Microsoft Office suite, Microsoft Project Plan, Quality Centre, Rational Clear Quest, MySQL, Jira, Confluence, ConnectMe

Programming Languages: Understanding of Java, J2EE, XML, and HTML.

Database: My Sql, Oracle.

Software Engineering Methodologies: Configuration Management Systems like Rational Clear Case

WORK EXPERIENCE:

Confidential, San Francisco, CA

Program Manager

Responsibilities:

  • Manage a series of projects through all phases of the project life cycle, with responsibilities that include project design, scope management, cost control, Compliance, quality and performance reporting.
  • Develop, track and manage project milestones project plans, timelines and scope for series of projects
  • Facilitate identification of timelines, dashboards, success metrics, and financial scorecards for each initiative
  • Manage project resources including procuring project staff, developing, motivating, coaching and advising
  • Partner closely with other members of cross functional project teams, such as legal, Compliance, Payments etc to define business requirements
  • Lead teams of engineers, Scrum masters and co - ordinate with Product owners and VPs across the globe.
  • Break down the requirements, channelize in to quarterly release plans by creating the release road maps

Confidential, Mountain View, CA

Co-founder/ Product Manager/COO

Responsibilities:

  • Founded and developed Confidential from idea to concept and to product
  • Lead a team of developers, content writers, software architect and interns.
  • Defined and executed multiple strategies to get feedback and survey on the product
  • Identify key customers and build business proposals
  • Defined and lead all the software development activities through Jira and Bit bucket
  • Build social media marketing strategy, directed creation of marketing collaterals and execution of marketing calendar to increase the user base.
  • Managed startup financials and operations

Confidential, San Francisco

Technical Project Manager

Responsibilities:

  • Manage all the infrastructure activities for 5 different applications in Wholesale banking.
  • Planned and lead the Monthly, Quarterly Biannual and Yearly OS and Firmware Patching for Applications.
  • Ensure there was no overlapping of Patching and CRs on the same Day/night.
  • Lead the offshore and onshore engineering teams and get the new recruits up to speed.
  • Was responsible in multiple tech upgrades and decommission of systems, which happens on regular basis.
  • Reporting to senior leadership on overall health and progress of upgrades or decommissioning of Applications servers.

Confidential

Project Manager - Digital DevOps

Responsibilities:

  • Lead the architecture, engineering and operations management of a global infrastructure in collaboration with Engineering.
  • Drive the technology vision for Infrastructure and Application management, including capacity planning, monitoring, configuration management, and automation.
  • Drive the DevOps process strategy and implementing the agile framework across the mobile teams.
  • Drive the maturity roadmap for operation processes, including incident, problem, change management and disaster recovery.
  • Solid understanding of agile application development methodologies and release management activities.
  • Skilled at collaborating effectively with geographically distributed devops and engineering teams.
  • Experience implementing and optimizing operational processes.
  • Recruit and manage mobile engineering teams.
  • Co - ordinate with multiple third party vendors to resolve escalations on Environment/Devops issues.
  • Constantly motivating the team and building positive working environment within the team.

Confidential, San Francisco

Business Analyst Lead

Responsibilities:

  • Document system requirements and high level designs
  • Define and refine process models which enable upstream and downstream business process integration
  • Identify dependencies and asses change impact for new enhancements and system integrations
  • Facilitate and document meetings and workshops with partners and team members
  • Develop communication/engagement plans for business and technology partners
  • Demonstrated experience in communicating with senior management across multiple lines of business
  • Proven track record in Business Process Management, utilizing UML or other industry standard requirements methodology
  • Demonstrated experience with meeting facilitation and delivery of presentations to senior management.

Confidential

Associate Manager

Responsibilities:

  • Effectively lead and facilitate all project related meetings and communications with IT Team Members, Business Partners, and Senior Leadership to ensure project is on target to meet deadlines.
  • Act as Scrum master with a focus on guiding the team towards process improvements & self - organized
  • Facilitate sprint planning, retrospective and sprint demos
  • Supports Product Owner in developing, maintaining and grooming product backlog.
  • Resolves and/or escalates issues in a timely fashion. Manages risks and mitigations accordingly.
  • Demonstrates consistent leadership and judgment.
  • Manage release processes, identify and drive improvements to streamline processes and improve effectiveness
  • Manage release schedule and communications with all stakeholders
  • Develop and track detailed project plans identifying resource requirements, task owners, milestones, dependencies and key risks
  • Responsible for leading the early stage adoption of the Scaled Agile Framework (SAFe)
  • Effectively communicate project status to senior management on a regular basis

Agile Project Manager

Confidential

Responsibilities:

  • Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand - ups, etc.)
  • Create, monitor and execute project management plans as per overall schedule.
  • Managing project engineering teams on a daily basis, managing all deliveries, change requests and issues with project stakeholders
  • Ensure successful delivery of projects milestones while providing constant status update to business owners and project sponsors
  • Empower teams to self-organize and grow cross-functionality
  • Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs
  • Meet goal of addressing and resolving issues within 24 hours
  • Track and communicate team burn and sprint/release progress
  • Guide the team to create clear and concise epics/stories
  • Instruct and model core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
  • Facilitate discussion, decision making, and conflict resolution within the team.
  • Worked as liaison between multiple cross-functional teams - Business Team, Development Team, Design Team and QA/Testing Team

Project Manager

Confidential

Responsibilities:

  • Executing project initiating activities like project kick off, resource plan and staffing, risk assessment, project plan, contract review, estimation review and infrastructure management.
  • Manage and co - ordinate through all phases of project life cycles - analysis, design, development, testing, implementation, post-production validation and warranty.
  • Facilitating the requirement analysis sessions by engaging different teams which includes Business, Design, Development and QA/Testing teams
  • Coordinating with all the relevant teams to gather estimation and create overall schedule and cost estimation
  • Engaging with Client Team in scheduling the releases for different set of requirements based on the client priority, risks & issues, dependencies and budget.
  • Facilitating with all the relevant teams in addressing and assisting on requirements queries throughout all phases of development life cycle
  • Driving UAT Testing by planning, co-ordinating and engaging Business Team and QA team
  • Engaging in getting approvals like Requirements sign off, QA sign off and UAT sign off from relevant key stake holders
  • Driving Go/NoGo decisions based on the readiness of application towards release
  • Engaging in PPA & Warranty period to prioritize, review defects and take appropriate action
  • Generating Status reports and sharing with all the key stakeholders
  • Monitor and control offshore team in terms of status report generation, constantly motivating and build positive collaborative working environment within the team.
  • Monitoring and guiding the production support tickets and team.

Confidential

Project Manager

Responsibilities:

  • Executing project initiating activities like project kick off, resource plan and staffing, risk assessment, project plan, contract review, estimation review and infrastructure management.
  • Monitor and control offshore development team in terms status report generation, constantly motivating and build positive collaborative working environment within the team.
  • Manage and co-ordinate for Software application development in terms of risk control, project plan updates, through all the project life cycles - analysis, design, development, testing, implementation, and post-production support.

Project Manager

Confidential

Responsibilities:

  • Monitor and control offshore development team in terms of status report generation, constantly motivating and build positive collaborative working environment within the team.
  • Manage and co - ordinate for Software application development in terms of risk control, project plan updates, high level plan and low level plan through all the project life cycles - analysis, design, development, testing, implementation, and post-production support.
  • Plan and manage resource allocation for the project.

Associate Program Manager

Confidential

Responsibilities:

  • Review weekly Testers' status reports and take necessary actions.
  • Estimate for testing projects.
  • Enforce the adherence to the company's Quality processes and procedures.
  • Decision to procure Software Testing tools for the organization.
  • Inter group co - ordination between various departments.
  • Continuous monitoring and mentoring of Testing team members.
  • Review of test plans and test cases.
  • Attend weekly meeting of projects and provide inputs from the Testers' perspective.
  • Immediate notification/escalation of problems to the Sr. Test Manager.

Business Analyst

Confidential

Responsibilities:

  • Designed and developed the underlying Portal framework for building the application that allows the companies to file regulatory and compliance information on the NYSE.
  • Understanding business process and business requirements of the customers and translating them to specific software requirements.
  • Making sure that the solution recommended is commercial yet competitive.
  • Documenting and analyzing the required information and d Confidential .
  • Understanding the technical designs as well as the specifications.
  • Evaluating the information gathered through workshops and surveys, business process description and task analysis.
  • Acting as an interface between business units, technology teams and support teams

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