SUMMARY:

• Confidential is a well - established Agile evangelist, w/ over 23 years of experience in the software field as an effective Agile Coach, Sr QA Manager, Director of Test, Scrum Master, and Test PM.
• He has a track record of leading software teams and managers, managing multiple projects concurrently, & forming/implementing meaningful advancements in software development process and tools with clear strategy, alignment, communication, and transparency between team & individual contributor activities to both short and long term business objectives and executive-level roadmap portfolio targets.
• Here he leverages this alignment to drive greater effectiveness of throughput and return on investment.
• He has run projects as primary Agile Program coach, trainer, and mentor for a myriad of individuals and teams, implementing Scrum, Kanban, and Scaled Agile Framework (SAFe) transformation across organizations. Confidential has significant experience managing the test department across a number of high-scale, customer centric web sites, with a solid track record shipping high quality solutions in wireless, healthcare, aerospace, and ecommerce industries.
• In these and other roles he has successfully managed disparate and co-located teams, building collaboration and accountability.
• As an Agile Coach, Coach of Coaches, and Scrum Master, Confidential has established effective practices.
• He has mentored a plethora of teams in Agile Testing practices, enhancing quality, while reducing test and technical debt through full team collaboration, test automation, Acceptance Test Driven Development (ATDD), Test Driven Development (TDD), and Continuous Integration (CI) practices. Striving for continuous improvement, Confidential has driven Lean, Kaizen, and metrics analysis programs, and mentored their use.
• Throughout his career, Confidential has held a strong passion for continuously advancing individual members’ capabilities and contributions, ensuring growth of overall team and organization throughput and effectiveness.

TECHNOLOGIES & APPLICATIONS:

Databases: MS SQL Server, Oracle, MySQL, PostgreSQL

Operating systems: Windows, Linux, Unix

Testing Tools: Selenium, Cucumber, HP Quality Center, QuickTest Pro, WinRunner, TestLink, and more.

Process and Collaboration Tools: JIRA, Rally, Version One, Rational Team Concert (RTC), Bugzilla, GIT, Perforce, Subversion, Confluence, ClearQuest, ClearCase, Maven, Jenkins, Hudson.

Development Tools: Eclipse, Java, J2EE, XML.

PROFESSIONAL EXPERIENCE:

Confidential, Bothell, WA

Agile Master

Responsibilities:

• Primary Agile Coach within the Ultrasound and other divisions Confidential .
• Leading company-wide agile transformation, implementing SAFe across software teams and aligning with Lean practices in hardware teams.
• Forming and providing Scrum Essentials, Leading SAFe Scaled Agile Framework (SA), PM/PO, and team specific training and workshops, as well as hands-on engagement with individuals, roles, teams, and the agile community of practice
• Providing effective guidance on ceremony and agile practices, mentoring individuals on teams as well as leadership and management toward meaningful agile adoption
• Formed and implemented metrics platform driving visibility and growth in agile practices

Confidential, Bloomington, IL

Agile Coach and Trainer

Responsibilities:

• Agile coach for enterprise SAFe (Scaled Agile Framework) transformation Confidential .
• Evangeled & advanced Agile Scrum practices and roles and tool adoption
• Coached 25+ teams across multiple release trains. Mentored individuals, groups, and leadership Confidential Team, Program, and Portfolio levels.
• Instrumental assisting formation of Epics, Features, and Stories
• Formed and Implemented metrics platform displaying ongoing agile maturity growth, and team \ program \ portfolio health

Confidential, Bellevue, WA

Agile Coach

Responsibilities:

• Provided mentorship and Agile Coaching for new and experienced scrum masters spanning 26 teams.
• Launched and enhanced agile program from a point of fledgling teams to that of sustainable robustness
• Templetized department wide reporting for 26 teams, including devising program structure in Rally, and organized project hierarchy alignment
• Presented myriad of internal and external teach-outs, advancing agile practices and understanding
• Played key role on several scrum teams advancing and enabling offshore scrum master and team counterparts on a daily basis - leading to high throughput delivery of accepted stories and minimal accumulation of technical debt
• Served as the key point of contact for Q&A across the agile community
• Mentored product owner and business analysts in formation and alignment of right-sized stories. Bridged gap between team activities and delivery management reporting
• Role modeled professional business presentation

Confidential, Seattle, WA

Agile Process Evangelist and Scrum Master

Responsibilities:

• Scrum Master for Salesforce integration team - leading team with Scrum and Kanban - working closely with Project Owner to drive a critical technical project delivery for a web platform, Business Intelligence team, and SOA/Siebel team
• Engaging and advancing stakeholder involvement, providing mentorship on story formation and intake process
• Advanced team adoption to scrum process. Drove tool alignment with scrum process

Confidential, Seattle, WA

Scrum Master and Agile Coach

Responsibilities:

• Agile Coach within eCommerce Web division of Confidential, supporting organization’s adoption/advancement of Scrum and SAFe.
• Scrum Master for several teams including eCommerce Data Services (EDS) and Fit and Styling teams, facilitating all Scrum and SAFe practices and activities, while coaching the agile team(s) and product owner(s) on Scrum and SAFe theory backing these practices.
• Coached Product Owners & teams on formation and achievement of sprint goals, advancing accomplishment of iteration commitments, as well as continually refining and prioritizing the Product Backlog, story slicing, independence, and acceptance, advancing team involvement throughout.
• Defined and generated scrum metrics framework, identifying team and organization progression, and key opportunity areas. Advanced measurability through Jira administration, customization, and reporting.
• Enabled effective Release Planning events across the organization for the Confidential Anniversary Sale Event, aligning commitments from a myriad of contributing teams.
• Key member of the Agile Community of Practice. Advanced agile maturity and alignment drawing on the guidance from Scrum.org, Scrum Alliance, Mike Cohn, Scaled Agile Academy, and Martin Fowler’s Agile Fluency model.

Confidential, Beaverton, OR

Agile Coach, Scrum Master, and Quality Assurance Advisor

Responsibilities:

• Agile Coach across Digital Commerce division, Order Management & Fulfillment for Confidential - supporting OMT division’s adoption of Scrum.
• Scrum Master for 3 teams, enhancing adoption and effectiveness of agile rituals.
• Mentored team members, Product Owners, Architects, and functional managers across division, as well as forming and driving agile transformation initiatives for senior management. Additionally aligned software testing practices suitable for agile environment.
• Derived and implemented process and tool changes to enable team progression and agile adoption, aligning Jira enhancements.

Confidential, Bothell, WA

Agile Consultant, Embedded Scrum Master, and Agile Coach

Responsibilities:

• Embedded Scrum Master amongst three teams, implementing enterprise-level Agile transformation of the Confidential.
• Mentored Confidential & Confidential Scrum Masters in Agile Practices.
• Agile Coach across several teams, enhancing adoption and effectiveness of Scrum ceremonies, as well as technical practices, including ATDD, TDD, paired programming, Test Automation, advancing adherence to Definition of Done, as well as advancing team proficiency.

Confidential, Teaneck, NJ

Sr. Manager Consulting

Responsibilities:

• Chief Agile Coach of all internal resources. Author, presenter, primary trainer of agile academy syllabus offering. In addition to generation of coursework presentation material, recurrently train worldwide team of resources on semi-weekly basis
• Agile coaching across 7 SCRUM teams. Agile maturity enhancement and process optimization. JIRA administration, configuration, and workflow optimization.

Confidential, Chicago, IL

Master Agile Coach

Responsibilities:

• Assisting the Treasury Services group Confidential to increase adoption of Agile methodology, from currently to over 30% of projects.
• Master Agile Coach role, training myriad of teams Confidential in agile practices as well as identifying and grooming FTE resources as Agile Coaches.
• Initiator of agile center of excellence, agile maturity model metrics program, and alignment of agile adoption across roles and company divisions.
• Chief Agile Coach for Dorado/CoreLogic - producers of Enterprise Lending Systems (ELS), ChannelMaster, Correspondent Lending System (CLS), and Prime Lending CM (PLCM) - in Banking and Financial Services industry.
• Drove implementation of Agile practices through Scrum adoption.
• Extensive team training and individual mentorship.
• Identification and implementation of transition mechanisms driving team effectiveness.
• Drove Current State assessment and optimization performed against Travelport, a leading provider of critical travel & hospitality transaction processing data. Advancement recommendations across entire R&D organization. Agile adoption advisory, driving growth of Agile Maturity across organization.
• In-depth HP BPT adoption ROI model generation and ROI assessment. Best practices advisor. Agile practices Coach.
• Coached numerous teams Confidential Abbott in Agile principles through adoption of SCRUM methodology.
• Advisor and mentor to Product Owners, Scrum Masters, team members, and Senior Management. Advised in choice and implementation of appropriate tool selection for respective development activities specific to Agile development process.

Confidential, Seattle, WA

Senior QA Director/Manager and Agile Coach

Responsibilities:

• Primary coach and advocate within Games department for Agile/SCRUM process adoption. Actively mentored teams, greatly enhancing productivity and team velocity.
• Explicated role of Product Owner to transitioning PGM group members, enhanced engagement of this role, resulting in groomed and well organized product backlog
• Drove reduction of test and technical debt through Kaizen and detailed analysis.
• Enhanced test effectiveness and coverage through attention to all aspects of Agile Testing Quadrants. This enabled simultaneous coverage of four product platforms, positively affecting domestic, European, and Asian market customers.
• Owned implementation of JIRA, Greenhopper, and Confluence upgrade and merge per several previously outdated and disparate systems. Furthermore, drove creation and adoption of workflows and standards within these systems to enable enhanced collaboration across teams.
• Owned integration between Customer Support and software development organizations, ensuring rapid turn-around of critical, customer facing issues.
• Enhanced team’s test automation capacity through implementation of consistent automation framework. Added significant focus to completing automation activities during respective sprint, reducing accumulation of additional test debt. Furthermore, added focus on test driven development.

Confidential, Seattle, WA

Senior Director/Manager Software Quality Assurance and Agile Coach

Responsibilities:

• Orchestrated plans to offshore the Software Testing function for the company. Successfully accomplished this goal resulting in quarter cost savings objectives without loss of productivity.
• Director of matrixed team of local and remote (Hyderabad, India) software test engineers and SDET’s spread across 12 scrum teams. Drove advancement of quality assurance practices across the organization resulting in increased team velocity while increasing the test effectiveness coefficient. Senior manager over Features Teams, Verticals Teams, and Email Teams. Owned overall department test strategy.
• Drove definition and adoption of Agile development utilizing SCRUM. Key function in defining and mentoring team member roles within Agile lifecycle. Designed acceptance gating, driving accomplishment of sprint Definition of Done, while also implementing automated site-wide regression suites, ensuring stability throughout testing environments and production releases. Advanced automated test framework, growing focus on full component and integration tests to supplement legacy end-user GUI end-to-end automated tests. This process significantly raised the ROI geared toward test automation.
• Owner of Test Metrics program; Enhanced visibility of key quality measurements, enabling easy identification of target focus areas, leading to continuous improvement. Demonstrated consistent trend of increased velocity amongst teams, while observing increased test effectiveness resulting in less post production bugs. Active member of tech impediments removal team, eliminating obstacles, enabling more effective output from scrum team members.
• Implemented robust test case management program utilizing Borland SilkCentral Test Manager. Implemented full linkage to automated scripts within SCTM. Implemented full integration and traceability with Rally, Jira, and Subversion.
• Derived and delivered fully accountable, detailed test plan for moving Classmates Data Center of operations from Seattle (Kent) to Virginia.
• Greatly advanced Classmates test automation program, as well as enhanced all software team members’ ability to effectively produce test automation.

Confidential, Seattle, WA

Software Development/Test Manager and Scrum Master

Responsibilities:

• Manager of the COW (Customer Order Workflow) QA Team, composed of local and remote SDETs (software development engineers in test), driving zero defect goals. Targeted 100% automation for test activities, forming a stable test framework. Worked hand-in-hand with development team, ensuring full coverage of newly implemented features as well as robust regression suite. Instrumental in driving full regression suite execution time from over three weeks down to under three hours.
• Manager of Ordering Experience User Interface regression test team (OX UI Regression) composed of local and off-shore SDETs. Formed clear work request process enabling automation readiness for weekly build/test/release cycle. Drove team metrics program which enabled faster turn-around time and a lowered bug escapee rate.
• Process Management team manager - responsible for identification of process improvement opportunities within the Ordering organization. Implemented metrics programs, Kaizen projects, lean principles, and lessons-learned/retrospective procedures to clearly identify high impact process improvement prospects. As a result, waste reduction and elimination of inconsistent/ineffective procedures enhanced consistency of product development timelines and significantly improved the quality of product deliveries.
• Technical Project Manager for year-long Web site latency and fatals reduction project. Derived latency reduction plan, including approach, strategy, analysis procedure, measurements metrics, and success criteria. Performed extensive analysis of real-time and massive historical data warehouse records. Drove action against top-hitters utilizing Pareto analysis eliminating most significant performance bottlenecks.
• Key advocate of Agile software development method rollout throughout the Confidential Ordering department. Managed and mentored Agile with Scrum software development methodology, implemented through month-long sprints, daily scrums, and inter-project scrum of scrums. Drove commonality of product backlogs, sprint backlogs, burn-down charts, and sprint review procedure, enabling improved project scoping, tracking, and resource mobility. Held role of Scrum master on several projects.

Confidential, Bellevue, WA

Test Program Manager

Responsibilities:

• Developed and communicated Test Project Plans, identifying and resolving dependencies and impediments
• Mentored test focals and engineers, including providing test strategy optimization proposals
• Provided the direct line of communication between the PMO organization, Development groups, Test organization, and some of the rollout locations.
• Designed PM teaming structure to expand the PMO group’s project capacity by applying matrix of individual PM’s strengths across specific portions of the software development lifecycle. Enhanced collaboration, resulting in increased team bandwidth.

Confidential, Seattle, WA

Integrated Test Program Manager and Scrum Master

Responsibilities:

• Held overall responsibility for organizing and driving project test activities to on-time completion. Developed Team Charter and Scope statement contributing to the 787 Domain-wide test strategy and plan. Authored GoldCare Integrated Test Strategy, defining roles, phases and approach for Integrated Unit Test (IUT), Integrated Functional Test (IFT), and Integrated User Acceptance Test (UAT). Authored Integrated Test Plan, Work Breakdown Structures (WBS), and Integrated Test Project Plan.
• Implemented test case management and advanced metrics program across several teams. Developed test automation prototypes as model for project.
• Communicated project progress recurrently with Program Management Office (PMO), product Business Owners, and Technical owners.

Confidential, Seattle, WA

Test Manager

Responsibilities:

• Key role in ensuring quality on-time delivery of full product scope.
• Drove company’s first-ever on-time project completion by implementing test involvement in full lifecycle activities.
• Managed team of testers across several product lines and managed testing process and customer requirements.
• Drove consistent process and traceability throughout the software development lifecycle through release.

Confidential, Seattle, WA

Director, Product Testing

Responsibilities:

• Directed test teams spanning US New Product, UK New Product, Current Product Enhancement, and test automation and infrastructure teams. Resourced test teams, hiring/assignments. Monitored team members’ performance, employee reviews and alignment of skills and career goals.
• Significantly shifted company’s focus to a QA mindset. Mentored test engineers and management to current software test and QA practices.
• Standardized methods/practices across multiple product lines, including test planning, test case mgmt, bug tracking, and code promotion procedures. Implemented traceability between requirements, test cases, defects, and source control (RequisitePro, TestDirector, ClearQuest, ClearCase)
• Greatly expanded division’s use of TestDirector, played role in administering TestDirector system, upgraded TD system from 7.6 to QC/TD 8.2.
• Expanded manual/automated capabilities w/ full module verification & quick regression test. Implemented utilizing WinRunner and QuickTest Pro.
• Implemented RUP (Rational Unified Process)/Six Sigma process with focus on Lean Production techniques. Leveraged detailed knowledge of SDLC to design/define R&D roles and activities. Implemented clearly defined tollgates, test entrance and exit criteria.
• Performed Six Sigma green belt project enhancing software test effectiveness Advocated early involvement of QA engineers in the SDLC.
• Implemented a test metrics system. Formed and played key role on Change Control Board.
• Actively involved in initiatives to raise the organization’s CMMI level (Capability Maturity Model Integration).

Confidential, Redmond, WA

Software Test Manager

Responsibilities:

• Drove implementation of Sarbanes Oxley (SOX) process across test organization.
• Ensured on time completion of projects, including Wireless Network Services (WNS) Tools, Site Information Management System (SIMS), and E911.
• Enhanced testing process and coverage. Mentored test team extended project team members, advancing testing methods, ensuring full test coverage.

Confidential, Seattle, WA

Director of Software Test

Responsibilities:

• Responsible for creation of and overseeing execution of test plans for wireless SS7 based applications in a simulated and live environment.
• Implemented enhancements resulting in drastic reduction of re-work and reduced intermediate “patch” releases to one-fifth of previous levels. Led to 75% reduction of E911 bugs from the field and first-ever on-time delivery of XLP and E911 releases, meeting aggressive schedules. Managed many components to zero defects. Such schedule and quality improvements led to better customer satisfaction, lessening impacts on subsequent releases.
• Centralized test management across entire organization to Mercury Interactive TestDirector 8.0, including over 1400 XLP & 1 cases per release.
• Formed test automation program, enhanced in-house XML scripting solution, added WinRunner automation, integrated all tools to TestDirector.
• Conformed testing process to ISO compliance, successfully passing all audits performed. Designed and followed a clear bug lifecycle, well defined scope of testing, traceability of all project artifacts, and created a reporting mechanism to display bug status, test run data, trends, and progress toward targets.Effectively adapted plans to changing needs, requirements, and aggressive timelines.
• Effectively assembled a strong local and remote test team. Handled all aspects of recruiting, hiring, goal setting, and reviews for this team. Held a very low attrition rate. Built an environment with an effective, engaging and fun atmosphere.
• Trained/mentored team test methodologies, planning, automation, and reporting. Greatly enhanced their personal abilities & team productivity, providing for career growth/advancement. Motivation and ownership strategies to team resulted in above and beyond performances meeting of tight deadlines.
• Formed and managed a Lab System Administration group responsible for a large development/test lab, configuration of internal and third-party software, and account management. Authorized the design, purchase, build-out, and networking of equipment.

Confidential, Redmond, WA

Technical Manager of Development Services Team

Responsibilities:

• Created and managed test automation team, tools creation team, software configuration management (SCM), lab services, and ISO process teams.Provided ongoing mentoring and vision to effectively lead these teams and influence company decisions. Performed full range of management duties, including hiring, performance reviews, training, and QA budget administration.
• Recognized as Distinguished Member of Technical Staff (DMTS) with expertise focusing on projects with a company-wide scope.
• Managed ISO 9000 process team. Structured process, trained local R&D team, passed ISO 9000 certification, advanced the site to CMM level 3.
• Formed/grew the test automation program. Managed Test Tools team responsible for creation/implementation of dev/test process, including simulation.
• Successfully defined/implemented common tools and process across Confidential ’s CRM group. Key leadership role on the Common Tools Steering Committee and the Tools Transitions Steering Committee. Converted thousands of records from disparate systems across the CRM group within Confidential . Delivered reliable reporting mechanism and traceable integration between tools.
• Successfully oversaw the conversion of Visual SourceSafe to Rational ClearCase with ClearCase MultiSite which was interfaced to five remote sites while Managing the Software Configuration Management team. Instrumental in tying together source control, build process, and distribution, coordinating the build process between other sites located throughout the US, Netherlands, Australia, and India.
• Created, customized and implemented Soffront TrackWeb bug tracking system. Customized through ASP development for our specific needs. Wrote migration scripts to convert and consolidate data from five sites using different tools into this system.
• Created a Project Management Tracker and tied the Bug Tracker, Project Management Tracker, Test Case Manager, Configuration Management, Requirements Matrix, Software Requirements Specification, High Level Design, and Detailed Design together.