SUMMARY:

Certified Project Manager with more than 10 years experience in planning, budgeting, and managing IT projects and delivering complex, critical applications to Fortune 500 clients. Confident facilitator and communicator, skilled in assessing business requirements and collaborating with executives, stakeholders, clients, and technical teams, both onshore and offshore.

EXPERTISE INCLUDES:

Project Planning

Risk Management

Customer Relationship Management

Offshore Team Management

Project Budgeting

Vendor Management

COMPUTER SKILLS:

Methodologies: Waterfall, Agile / Scrum, Object - Oriented Design

Programming Languages: C, C++, Java, XML, SQL

Software Packages: MS Office Suite, MS Project, Sharepoint, Bugzilla, Remedy, Business Objects, JIRA, Box, Smartsheet, Tableau

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Service Engineering & Operations organization for the Search and Marketplaces business unit, managed the execution of a major corporate - wide data center consolidation initiative involving a $5M budget and several infrastructure support projects. managed the full infrastructure project lifecycle for key healthcare initiatives on Kaiser’s internet and intranet platforms. led the implementation of a digital x-ray system for the San Mateo County jail.

Confidential

Responsibilities:

• managed implementation and deployment of Confidential solutions.
• These projects involved Funds Transfers and modifications to business rule notifications, user-interface changes, and email alerts.

Confidential, Menlo Park, CA

Project Manager

Responsibilities:

• Led Confidential network and server teams, plus third-party vendors, in the development and implementation of a project plan for the newly-constructed Confidential .
• The project scope included the build out of the data center residing onsite and the wired/wireless networks throughout the new hospital.
• Directed the planning and implementation of network infrastructure upgrades for each of the telecommunications rooms in the current Confidential to align with the latest network infrastructure planned for the new Confidential extension.
• Managed the planning and deployment of a network access solution by Confidential for all endpoint devices across the Confidential Enterprise to improve the security of Confidential data and applications. The implementation utilized agile techniques such as iterative and incremental deployments and rolling-wave planning.
• Created communication plans and coordinated with Confidential service area leaders and other appropriate Confidential stakeholders to schedule network unavailability timeframes related to network infrastructure upgrades.

Confidential, San Jose, CA

Project Manager

Responsibilities:

• Coordinated the planning and execution of network security tasks to support the deployment of a new cloud-based infrastructure platform utilizing Amazon Web Services (AWS) for PayPal as part of the separation of Confidential and PayPal.
• Developed and managed a project plan for the migration of Confidential Corporate network connections to a robust multi-tenant backbone (MTBB) network platform, resulting in two to three times faster network traffic speeds and reduced costs to ISPs (internet service providers) due to fewer standalone network connections.
• Managed the tracking and coordination of project milestones and stakeholder dependency constraints across all projects for the Confidential Network Security Architecture ( Confidential ) team to improve on-time deployment of Confidential deliverables for various Confidential security initiatives such as data firewall implementations.
• Created recurring (bi-weekly) security metric and Confidential project metric reports for Confidential senior management using SQL and Tableau.

Confidential, San Mateo, CA

Project Manager

Responsibilities:

• Created and managed a project plan to implement a digital x-ray system at the San Mateo County jail and interface it with the Confidential Radiology system to ensure efficient and quick viewing of x-ray images. The plan included management of several third-party vendors such as the x-ray system supplier.
• Conducted requirements analysis meetings with the project sponsor and authored a functional scope document to ensure the proper implementation of a web-based solution for automating participant time allocation and supervisor approval of the Medi-Cal Administrative Activities Federal revenue program.
• Developed and managed project schedules in MS Project and workbook files in MS Excel for documentation and tracking of project tasks, communication plans, functional requirements scope, resource directories, risk and issue logs, action items, and lessons learned.

Confidential, Pleasanton, CA

Program Manager / Project Manager

Responsibilities:

• Created and managed the project lifecycle, including cost assessment, resource allocation, and implementation, of an extensive email messaging system for the Confidential Call Center to significantly improve response times and lower operating costs by reducing the amount of required Call Center personnel.
• Coordinated the planning and deployment of a Websphere Application Server upgrade for the HR LOS (Line of Sight) intranet initiative to ensure continuous operation and alignment with current supported metrics.
• Documented an infrastructure support request tutorial to facilitate the collection of functional and technical requirements for various healthcare initiatives on the Kaiser internet, intranet, and mobile platforms.

Confidential, San Jose, CA

Program Manager / Project Manager

Responsibilities:

• Documented and implemented a Product Support Readiness process and checklist to ensure proper ongoing support of all network management software deployments.
• Created and managed a project plan to migrate several network data collection devices across server environments to achieve a balanced data load and significantly improve the performance of Confidential ’s flagship network profiling application, Network Profile (NP).
• Measured and documented supportability metrics and health criteria for the Network Profile application. Created weekly reports for NP stakeholders using SQL, Excel, and Business Objects to accurately describe the “health” of the application.
• Documented and rolled out a Support Communication Plan to ensure timely communication from the Support team for all planned and unplanned outages amongst the network management applications.

Confidential, Sunnyvale, CA

Program Manager / Project Manager

Responsibilities:

• This initiative involved scheduling and coordinating the decommission of all SnMP infrastructure (servers & data filers) in old data centers and the procurement and installation of more robust servers and filers in newly created data centers.
• Established and documented a project management workflow and checklist process for SnMP to ensure timely and thorough execution of projects spanning SnMP Product Roadmap and corporate-wide initiatives.
• Implemented and governed the Plan of Record (POR) process to streamline the onboarding, tracking, and reporting of all SnMP project initiatives.
• Managed a corporate initiative to ensure that all SnMP servers are functioning on a fully-supported operating system (OS) by coordinating with numerous SnMP stakeholders, establishing committed timelines for OS upgrades, and tracking progress to completion.

Confidential, Foster City, CA

Project Manager

Responsibilities:

• Engaged directly with clients (energy companies) to fully understand existing business requirements prior to proposing and designing rebate incentive programs for energy consumers.
• Managed complete software project lifecycle with timely communication and coordination amongst Development, Quality Assurance (QA), and Operations teams to ensure customized software enhancements were properly implemented and deployed.
• Developed end-user guide documents to increase customer satisfaction in using energy-efficiency software programs.
• Conducted software program demos to clients as part of the software solution rollout.

Confidential, Sunnyvale, CA

Software Project Manager

Responsibilities:

• Spearheaded development of online banking solutions, including account opening, funds transfer, and account aggregation for numerous banks and credit unions.
• Interfaced directly with client and created project Statement of Work (SOW), resource allocation, project timelines and Confidential deliverables.
• Scheduled and conducted project kickoff meetings with clients to clarify deliverables, team roles, key Confidential dates, and client business requirements.
• Documented project issues and risks and conducted status meetings with key stakeholders to report and update.

Confidential, Santa Clara, CA

Project Manager

Responsibilities:

• Directed implementation and customization of Contract Management solutions for companies in various industries.
• Conducted business requirements analysis and functional design meetings with customer project representatives.
• Developed and tracked MS Project documents and project dashboards in MS Excel to accurately track milestones, resources and project tasks.
• Led production rollout, QA, documentation, and trained client staff on application functionality (through WebEx).