Program Management / Account Management Resume

SUMMARY

PMP certified program manager with10+ years' experience successfully delivering on budget IT portfolios ranging from $200K to $15M consisting of globally dispersed and culturally diverse cross functional teams
4+ years’ direct experience interacting with AVPs and SVPs via biweekly presentations of program status and recommendations for roadmap adjustments to avoid high probability and costly risks
4+ years’ experience guiding 50+ mobile application projects using both agile and waterfall development methodologies for iOS and Android platforms
Recipient of a strategic recognition award for solving a delivery process breakdown that resulted in a 30% increase in on - time delivery across the business

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Program Management / Account Management

Responsibilities:

Developed and implemented project cadence to prioritize internal project portfolio
Collaborated with founders to create a strategic 3-year sales plan and branded materials
Established brand continuity across all digital and physical company artifacts
Grew pipeline from $25,000 to $350,000 in three months

Confidential

Global Senior Program Manager

Responsibilities:

Oversaw $1M+ global application projects utilizing and organizing resources on five continents
Collaborated with directors, VPs, and AVPs on alternate execution options for a 40+ country initiative to support a COO directive to standardize metric creation and delivery across the global enterprise
Allocated and balanced $2M+ program budget of 20 resources, five external vendors, and internal shared service departments and application infrastructure
Coordinated software license acquisition, installation, and training for 150+ users across five continents

Confidential

Senior Program Manager

Responsibilities:

Grew client accounts from $60K to $400K+ in eight months
Administered waterfall project methodology to develop a portfolio of enterprise mobile applications resulting in annual operational savings exceeding $300K+ by eliminating the need to send 20,000+ documents
Implemented management controls to improve operational efficiency by 35% by restructuring vendor contracts and SLAs to adjust monthly internal and external workload for medical case adjudication
Prioritized weekly resource workload of a 55-person department to support the execution of four agile matrix projects with limited to no disruption to day to day operations

Confidential

Senior Mobile Project Manager

Responsibilities:

Allocated and optimized 30 resources across active and planned projects to support program success
Guided the creation of enterprise mobile projects that created a 75% reusable code that was leveraged across the global enterprise to create 15 stand-alone custom applications
Prioritized and executed a portfolio of 12 in-flight mobile application projects valued at $750k

Confidential

PMO Software Program Manager

Responsibilities:

Consolidated software development methodology from three different processes and release cadences into a single standardized agile release cadence for a three-product tiered software offering
Conducted bi-weekly presentations detailing risk and issue assessments to SVPs
Operated agile methodology $500K release cadence for enterprise product software offering resulting in 10% increase in voice of customer satisfaction rating

Confidential

Software Mobile Project Manager

Responsibilities:

Systematized Sheetz corporation’s HR department’s project portfolio and prioritization strategy for project intake and selection across 15 departments
Planned a mobile application that achieved top 50 status on the Apple app store in two categories
Tracked schedules, assets, resources, and overall project organization to ensure requirements and project delivery dates were clearly communicated, understood, and executed upon

Confidential

IT Project Manager / Process Improvement Consultant

Responsibilities:

Developed waterfall project management plans for projects spanning 6-18 months with budgets between $300K - $2M+
Directed a team of 10 in the gap analysis of a $2M+ third-party vendor software solution being used by two different PA healthcare companies to support disease management of 50,000+ customers
Engineered process modeling of 100+ Confidential Inc. Pharmacy business processes resulting in key process reengineering leading to annual operation efficiency savings of $350K+

Confidential

Project Procurement Management / Process Improvement Analyst

Responsibilities:

Coordinated an on-time delivery of a $15M+ project that spanned four years using seven different custom manufacturers and had a one month margin between delivery and field use
Monitored the successful completion of waterfall design to build projects exceeding $5M+
Prepared a $90M prime proposal to the Navy to support projects spanning six years to support equipment to support national defense