Product Manager Resume McLean, VA - Hire IT People

SUMMARY

Experienced product leader with high sense of ownership in software environments
Drives teh execution of product initiatives and features from conception to production
Curious, adaptable, results - oriented, with priorities on teh end-user experience and software usability
Returning to teh workforce after extended maternity leave

PROFESSIONAL EXPERIENCE

Product Manager

Confidential, McLean, VA

Responsibilities:

Leadership role in product roadmap planning with support from Strategy and Marketing leaders to position teh company as a leading broadband provider for public school districts nationwide. Work closely with internal stakeholders: operations, sales, on-site and off-shore development and quality control teams in feature prioritization, implementation and testing efforts following teh SCRUM methodology of two-week sprints.
Maintaining teh Product Backlog up-to-date with user stories and mock-ups in preparation for prioritization & sprint planning. Analysis of customer feedback on existing features to maximize areas of improvement. Launch product milestones as well as prioritize end-user needs. Guidance and delivery of new product features/enhancement demos to sales and services teams.
Designed mobile & desktop interfaces for user account portals and e-commerce in support of high-caliber client business needs. Creation of design specification documentation, including design review meetings. Management of third-party vendor relationships.

Business Analyst / Requirements Specialist

Confidential, Herndon, VA

Responsibilities:

Primary point of contact for teh product development team throughout teh lifecycle of each feature/enhancement to a successful implementation. Promote collaboration with developers to gain feasibility recommendations on proposed design solutions and effectively communicate these to teh product owner for consideration. Adapter of Agile Methodology, participant in SCRUM meetings.
Team lead on product redesign efforts for multiple personas (learner, supervisor, instructors, & administrator). Optimized courseware’s management, approval process, versioning control & multiple locale for training content. Global navigation redesign for E-commerce, Performance, and Training modules for both learner and administrator end-users. Enhancement and introduction of E-commerce features dat aided teh organization in expanding to new target markets (Foodservice & Healthcare Industry). Introduction of a Public Catalog to purchase online training. Expansion of teh software product’s domain separation feature (Associations, Corporate Acquisitions). Enhancement of training features for teh Department of Homeland Security.

Managed Services Consultant

Confidential, Arlington, VA

Responsibilities:

Client consultant for worldwide Confidential management system ( Confidential ), providing system analysis & configuration for industry leading companies. Requirements gathering to capture client’s customization requests. Manage client’s upgrade deployments. Prepare client status log, maintain up-to-date issues and provide status.
Upgraded 10+ clients to a SaaS environment in a period of 6-8 months: Managed client’s upgrade by delivering stage & production environments, advocate for client’s concerns, communicated with professional services teams to ensure timelines were maintained and client’s customizations were deployed and tested. Basic project planning preparation to manage resources, scheduled, and tasks. Coordination with technical teams to ensure successful client's upgrades, requests/issue resolution. SME (Subject Matter Expert) conduct functionality overviews to assist in implementing new business processes or utilize new features.

Learning & Performance Administrator

Confidential, Arlington, VA

Responsibilities:

Manage company's Confidential management system ( Confidential ). Responsible for implementing company’s performance reviews processes. Creation & development of company's training content, job-aids, email communications to all departments. Collaboration with teh Product Management team on improving teh system’s usability and communicating product defects.
Supported Quality Assurance department with teh release process for product’s patches and major releases.

Training Analyst / Internal Trainer

Electronic Data Systems - Chantilly, VA

Responsibilities:

Learning management system (LMS), time recording system, and internal website trainer for employees and new personnel.
Provided support to teh training team in delivering in-person training to Federal Government agencies in class environments. Responsible for setting up simulated web-based travel system (e-Gov Travel) for federal government agencies’ training.

TECHNICAL SKILLS