SUMMARY

• Managed the successful release of many software projects, through all phases of the SDLC.
• Managed post - merger and acquisition projects for the last five years in the Health industry.
• Certified PMP and Scrum Master with over 10 years of Program/Project Management experience.
• Experienced in managing projects transitioning from Waterfall to Agile methodologies.
• Managed projects with team members and Leadership distributed geographically around the globe.
• Experience in managing ERP programs like Microsoft AX, SAP, and S/4 Hana.
• Experience in setting up processes for production support, release management and requirement prioritization.
• Highly skilled on Microsoft Office, Project, Access, and Visio, Primavera, CA PPM and Jira ALM tools.
• Worked with cross-functional teams that included all departments of the corporation.
• Experience producing commercial software, custom software and contracting to the US Government.
• Experience in vendor evaluation and selection, including product roll outs.
• Presented in-house developed tool for Test Automation called Test Central, we made to the semifinal round for Team for Excellence award (Highest Level of Recognition) at Motorola. Received a letter of recognition from the CEO.
• Lead User Acceptance Testing for WAP (Wireless Application Protocol) servers and obtained sign off from 2 international customers of Motorola. Received a commendation letter from Vice President of the division.
• Developed UAT (User Acceptance Testing) process for HRIS (Human Resources Information Services) project and Enhancements. Received letter of recognition from the President of Confidential .

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Senior Project Manager

Responsibilities:

• Managed multiple projects using IT PPM. Managed SAP monthly releases. Managed Production Support process to ensure the tickets were assigned and processed in Service Now, set up a process for Service/Help desk. Managed Data Refresh for Development and QA environments including international applications.
• Managed current SAP system assessment, to upgrade to S/4 Hana. Worked on Quality Management System initiative including vendor selection, negotiating business requirements with internal stake holders, planned a company wide roll out.
• Volcano Corporation was acquired by Philips Healthcare. Managed AX (Microsoft ERP) program. Setup Change Advisory Board (CAB) to manage complex portfolio projects distributed globally in Sacramento, Costa Rica, San Diego, Amsterdam, Japan and India. Published the monthly release calendar and set up Ticket Triage Process.
• Led production releases to implement the changes in manufacturing via Kaizen events. Managed the technical teams in Amsterdam, Costa Rica, Sacramento and San Diego for monthly production releases following SDLC process.

Confidential, San Diego, CA

Senior Project Manager/Scrum Master

Responsibilities:

• Thermofisher and Confidential went through merger/acquisition. Managed program to merge the two ordering websites to ensure that bulk ordering systems remained intact. Maintained $2M budget for 7 teams including 31 resources. Presented the weekly spend charts to the management and tracked the budget for the whole program. Managed 7 work streams and managed monthly production releases, including Content Management and business stake holders.
• Lead software development projects using both traditional Waterfall and Scrum Methodologies Planned Sprints, production releases and groomed the product backlog using SharePoint, JIRA & Confluence. Led the project team acting as a PM, Scrum Master and Internal Product Owner. TechFlow has task order with Federal Government to support GSA IT services and Equipment procurement system.
• Lead the effort to establish post-merger process for backlog grooming. Imported the application artifacts from various sources into the standard logging system, called Team Forge. Project was to manage the production releases of an acquired product, BasePoint Analytics, a provider of predictive analytic fraud and risk management solutions for the mortgage and global banking industries.

Confidential, IL

Senior Manager

Responsibilities:

• Confidential is a leading Cap Gemini consulting company who provides consulting solutions for its clients in the fields of SAP, Microsoft practices, project management, managed testing. As a professional consultant, delivered solutions to in multiple roles as Project Manager, Test Manager, Scrum Master and Business Analyst.
• Managed a SharePoint upgrade project for client, Grant Thornton, which included remote office testing of internal and external websites in six different North America offices including 19 resources to obtain User Acceptance sign off.
• Client: Follett Higher Education Group. Managed a fixed bid web application project with a budget of $400,000. The application, Online Adoptions was used by Follett’s client and comprised of 200+ users selecting the books for their courses. The application used Oracle database and Java spring technology. Led the project team as a Product Owner and Scrum Master.
• Client: Mercer. Project was to manage multiple web application project initiatives for RTS (Retirement Studio). Setup Mercury Quality Center tool and institutionalized the testing process. Served as a test manager.
• Client: Northern Trust. Project was to release the new version for Putnam funds. Led Joint Analysis Design (JAD) sessions with business stake holders and technical teams. Led the requirements phase as a Business Analyst. Led the User Acceptance Testing and obtained UAET approval from business users.

Confidential, IL

Project Manager

Responsibilities:

• Managed testing of 14 applications with 27 offshore team members and four on shore team leads. Established standard reporting and metrics which were used at a global level by four regions and50+ countries to provide detailed testing metrics of each application and defects resolution. Supported PMO for internal audits and made sure the projects deliverables were documented and approved. Published and maintained SharePoint Dashboard reports. Project was to upgrade SAP HR module impacting 14 applications. Managed 4 regional test teams for North America, Europe, India and South America.
• Performed Configuration Management and managed production releases of web and client billing applications. Tested the business specific in test environments using SQL queries. Promoted the code and database changes to QA and Production environments. Billing applications were based on .NET and Java platform. Served as a Project Manager and Configuration Manager.
• Created a process to validate failed test scripts for calibration application based on AS/400. Led the formal test reviews based on SOPs (Standard Operating Procedures). Created the requirement traceability matrix to ensure complete requirement coverage. Performed test execution and presented the defect matrix to Change Control Board (CCB) for prioritization and implementation.

Confidentiall, Chicago, IL

Project Manager

Responsibilities:

• Managed offshore development teams of 4-7 developers each in Russia and Australia. Deployed WAP systems to National (West Virginia) and International (Hungary, and India. Designed, developed and executed system test plans for Wireless Access Platforms (WAP), and Voice Recognition Platforms based on XML, HTML and prepared test data. Installed third party software on test servers like HP OpenView.
• Worked for CALEA network provisioning and wiretap setup. Developed the Network Configuration for CALEA network based on T1 switching techniques. Calculated trunk capacity between EMX (switch) and SRP (Surveillance Resource Platform).

TECHNICAL SKILLS

Project Management Tools: Microsoft Project Plan, IT PPM, Prima Vera, Team Foundation Server(TFS) Jira,Rally

Testing Tools: HP Mercury (Win Runner, Load Runner, Test Director), Rational (Clear Quest, Clear Case) Motorola (Test Central), ALM

Time Tracking System: Deltek, Kronos

Requirement Management Tools: DOORS, Sales Force, ServiceNow, TeamForge

Databases & Portals: DBASE, SQL, MS Access, Oracle, SharePoint, Niku, Lotus Notes

Programming Languages: HTML, XML, Shell scripting, C, PERL, FORTRAN, PASCAL, FoxPro, COBOL

Operating Systems: UNIX, MS DOS, IBM System/390 ES/9000 Series, HP 9000/735 running, Windows, .NET

Telecom Digital Switches/Technologies: SRP (Motorola solution for CALEA implementation) EWSD (Siemens Digital Switch), 5ESS (Lucent Switch), T1, E1 switching, GPRS, GSM, CDMA, Embedded Systems