SUMMARY

• Technology leader, DevOps Coach and an agile practitioner Certified ScrumMaster® (CSM) with 13+ years of Industry experience who translates business goals into success commensurate with the best interest of stakeholders.
• An Expert in creating DevOps roadmap, Agile transformation/Coaching, SAAS implementation, operational platform, product roadmap, mobile products development, Data Analytics, ERP Implementation and other organization level programs.
• Practiced in several industries including Financial Services, Securities, Banking, Manufacturing and Mortgage Servicing.
• Expertise in Project Management tools like Jira, HP PPM, Plansview, Primavera, CA Clarity, Confluence, MS Project etc.
• Forward - facing collaboration with finance, marketing, and senior management executives.
• Demonstrated success in delivering multi-million dollar software application and mobile and web application products, for internal and external users, on-time, within budget, and with high quality and system security.
• Strong experience with product development using latest tech stack - ASP.NET, JavaScript, CSS, HTML5, UI Service, WebAPI, Business Service, WCF, BasicHTTP, Domain, EF, MS SQL, Active Directory, ACL, Log4Net, x509 Certificate, SSAS, SSRS, BI, Tableau, WCF, Rules, REST.
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, and product Go-Live readiness.

TECHNICAL SKILLS

• Continuous Integrations/Continuous Delivery and DevOps transformation
• Cloud Implementation (AWS, Hybrid), Agile Transformation/Agile Coaching,
• Project & Portfolio Management, Change Management, SAAS Implementation
• Product Portfolio Management, Product Development, Data Analytics and Data Science, Technology & Process Transformations,
• Agile, Waterfall, Kanban, RAD (Rapid Application Development), PRINCE2, Six Sigma.

PROFESSIONAL EXPERIENCE

TECHNICAL PROGRAM MANAGER

Confidential

Responsibilities:

• Coordinated cross-functional teams to ensure successful achievement of project/sprint goals.
• Partnered with Business (AppleCare) and Technology leaders (IS&T) to refine and executed the strategy for Telephony platform upgrade and introduction of SIP EP features.
• Developed multi-year program roadmaps including complex and multi-phase roadmaps across multiple contributing teams.
• Delivered plans encompassing all phases of planning, implementation, production readiness and support.
• Applied cross-organizational problem-solving skills and negotiated between project stakeholders as needed.
• Communicated progress across organizational boundaries and levels from individual contributor to senior executive.
• Managed and tracked program execution to ensure successful, high-quality, on-time delivery of telephony and customer system solutions to AppleCare, RCC & Helpline BU partners.
• Coordinated business unit product development leadership to identify short and long term trade-offs and balanced the needs of all stakeholders involved.

SENIOR IT PROJECT MANAGER / PRODUCT MANAGER

Confidential

Responsibilities:

• Coordinated cross-functional teams to ensure successful achievement of project/sprint goals. Brought inAgilebest practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, progress tracking, product visioning, technical debt reduction, self-management, empowerment and role training.
• Managed all aspects of project go-live readiness and supported multiple development streams towards the successful implementation of new product features. This included IT operations, app support, administration, infrastructure and network upgrade, software patch installation.
• Created and maintained project plans using JIRA to track the completion and delivery of all milestones. IT deliverables included managing and tracking of development, quality assurance, documentation, deployment, training, and ongoing support. Non-IT Project deliverables included managing and tracking of new or changed operational processes, coordination of customer deliverables and coordination of legal contract agreements.
• Compiled and tracked financial and resource budgets for each project. Managed project costs, forecasting including CapEx and OpEx, expenditures.
• Utilized MS Project, JIRA, Confluence to create and establish project deliverables, milestones and schedule in order to determine required resources to accomplish product goals.
• Identified and communicated Project Risks, Issues, Scope Changes and provided with Mitigation and Contingency plans as needed to senior management
• Performed code delivery review for SSRS, .NET, C/C++, HTML, CSS, PL/SQL, Stored Procedure, ServiceRequest (Data update) Scripting as needed.
• Managed Disaster Recovery exercises for multiple applications for compliance needs. Supported Data center setup and infrastructure upgrade projects for product launch needs.
• Managed product backlog, production defect triaging, backlog grooming and release planning, Vendor Management Compliance and ISO requirement review and process improvements throughout the Scrum lifecycle.
• Executed data center migration and related firewall, network, switches, DNS update/upgrade projects to consolidate multiple applications and servers at one geo location.
• Conducted and facilitated meetings. Provided regular and concise project status, to all stakeholders. Prepared and delivered status presentations to executive and/or client audiences as required. Conducted project lessons learned sessions at phase completion.
• Written and executed complex database queries as needed for troubleshooting needs within mobile alert mechanism, operational issue triaging etc.
• Assisted the Marketing team with department initiatives including advertising, direct mail, printing, customer events and trade shows.
• Driven cultural change across the organization to deliver next generation offerings.
• Managed development teams for multiple product developed using latest tech stack - ASP.NET, JavaScript, CSS, HTML5, UI Service, WebAPI, Business Service, WCF, BasicHTTP, Domain, EF, MS SQL, Active Directory, ACL, Log4Net, x509 Certificate, SSAS, SSRS, BI, Tableau, WCF, Rules, REST.
• Executed Confidential & Android App development effort from concept to implementation including alert mechanism.

Skills: SQL scripting, SOAP, Javascript, C/C++, XML, HTML5, ASP.NET, inRule, SSRS, Linux/UNIX (knowledge of commands, advanced shell scripting, and job scheduling), Project Management, Scrum of Scrums, Agile Methodology, Resource Management, Infrastructure

SENIOR IT PROJECT MANAGER

Confidential

Responsibilities:

• Managed components of Oracle ERP implementation, including communication plans, meeting facilitation, issue identification/resolution, status reporting, and task tracking.
• Defined scope, objectives and deliverables of IT projects, including leading decisions regarding project feasibility and direction from a technical perspective.
• Gathered and documented business and technical requirements to adhere to SOX and Compliance requirements.
• Coordinated Software Development Life Cycle (SDLC) methodology deliverables for technologies within PPMC, Oracle PL/SQL and Oracle ERP.
• Managed development and delivery of modules as part of the Portfolio.
• Integrated HP PPM application with HP Service Manager using web services. Defined and developed complex reports within PPM using SQL statements. Developed workflows within PPM Workbench and did shell/command line scripting when necessary. Used Java programming and scripting as needed.
• Managed testing process for projects including test coordination, deployment plans, and post-deployment support.
• Responsible for analyzing and evaluating financial model performance and perform documentation of financial control and processes
• Coordinated change management, service level agreements, disaster recovery, and contingency planning efforts. Managed quality, risks, communications, and schedule for projects in highly matrixed environments.
• Performed feasibility analysis, defined scope of projects and prioritized deliverables.
• With help of other project stakeholders, I was involved to make a recommendation for alternative solutions and to derive project strategies, and engaged in negotiations.
• Coordinated with distributed teams and engineering teams to solve development impediments.
• Conducted IT process and control assessments with responsibility for high-level implementation plans, data and process models, cost benefits analysis, and ROI analysis.
• Coordinated discussion with enterprise architectures for resolving roadblocks involving the software frameworks and design patterns
• Managed and supported UAT and other testing activities.

Skills: ASP.NET, JavaScript, CSS, HTML5, UI Service, WebAPI, Business Service, WCF, BasicHTTP, MS SQL, Active Directory, Linux/UNIX (knowledge of commands, advanced shell scripting, and job scheduling), Oracle ERP, HP PPM, Confluence, MS Project, HP Service Management