PROFESSIONAL SUMMARY

• Consultant - Program Project Manager/Scrum Master: Mobile Devices | Infrastructure | Acquisition | Conversion | Billing Integration | Desktop Enhancements - Call Center | Application Development | IVR solution | Implementation Manager - Hardware & Software solution for Remittance/Imaging solution | Govt - State Wide Voter Registration System.
• Experience in driving large & complex initiative via planning, deploying, monitoring, and supporting infrastructure and application development technology projects.
• In-depth experience with executing project based on milestone using Waterfall, Agile & SCRUM methodologies
• Resourceful and innovative in problem-solving; proficient in troubleshooting and resolving disputes and gaining commitments
• Excellent communication skills to provide accurate reporting and information regarding the ongoing projects, schedules, cost, risks, initiatives, executive communication, articulation, presentation, issue escalation and resolution.
• Experience working with business leaders, users, third party clients, and vendors under complex stakeholder scenarios in a high-pressured environment with tight deadlines.

TECHNICAL SKILLS

• Risk & Communication Management, Working with 3rd party Vendor, Interpersonal & Leadership, Organizational, Political/Business Savvy, Adaptability, Facilitation skills
• JIRA, Rally, Share Point, Microsoft Project, Plan view, MS office, TFS & Clarity

PROFESSIONAL EXPERIENCE

Consultant

IT-PM/Scrum Master

Responsibilities:

• Collaborate, facilitate, lead and coach Scrum teams responsible for developing LOF enhancements to reduce call volume coming to Confidential center
• Manage expectations of multiple ProductOwners working with diverseteams across onshore & off-shore resources
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 5 Epics and 95 user stories in a matter of 22 bi-weekly sprints
• Conduct the daily scrum meeting, sprint planning, sprint review demo, backlog sizing/refactoring, and sprint retrospectives.
• As a Scrum Master a) improves the velocity and productivity (burn rate) of the scrum team by analyzing team metrics and identifying improvements to the teams engineering practices and tools. b) Facilitates creativity and empowerment of the development team, communicates information on the teams progress and successes to all stakeholders through timely creation of the Burn Down/Burn Up charts and other team metrics. Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution.
• Coordinate and manage code releases activities from 8 plus teams and shared APIs with other IT groups
• Track and communicate team velocity and sprint/release progress
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise

Confidential

IT/Project Manager - Infrastructure

Responsibilities:

• Enterprise change management for systems consolidation of multiple applications onto core system; including coordination of performance testing of environments prior to production release work
• Lead the Enterprise Architecture team to address the design needs for various programs/projects
• Lead projects through completion and orchestrating efforts of design groups and 3rd party vendor (Accenture) to make sure project needs are being met
• Facilitate cross functional team meetings to implement application enhancements for Content Collection System, Proposal Builder & Sales Force
• Work with Scrum masters for scrum of scrum needs
• Managed MDB project which helped create a centralized listing DB to support lead data management and directory publication
• Work with product owners to help prioritize competing project requests
• Worked with Marketing/Operations/Billing business representative to assist with Data Governance exercise
• Provide weekly status to Steering committee on various on-going initiatives
• Work with executive leadership on ad-hoc requests, i.e. 100 business efficiencies in 100 days, by working with various teams

Confidential, IT/Project Manager - Application Development06/2014 - 03/2015

Responsibilities:

• Help build On-Net business selection tool automating the process which is less resource intensive and releases the building to XO’s network, direct service delivery capability to clients within the buildings increasing company’s foot print leading to increase revenue.
• Schedule meetings between business users & 3rd party vendor to: 1) Gather requirements 2) Playback at the end of each sprint of project and 3) User acceptance testing
• Provided Weekly status report highlighting timelines, issues, risks and decisions made to Sponsor’s and stakeholders.
• Served as scrum master working with teams and application/product owners for integration needs
• Track Requirements, Release Management, reporting and bug fixes using TFS (Team Foundation Server) tool
• Worked with 3rd party vendor to make sure XO’s interests are served by preparing project charter, tracking deliverables, perform resource management, logistics, scheduling and maintaining documentation.
• Project life cycle included with duration of 31 weeks: Elaboration; Design, Construction Phase I/II, UAT Transition; Go-live and Production Support.
• Guided business by tracking project costs, project estimates actual vs. in real-time and reviewing of SOW prior to awarding it to 3rd party vendor for each phase of the project.
• Established processes, developed management tools and governance standards to optimize organizational effectiveness and throughput

Confidential

IT/Project Manager - Conversion/Migration

Responsibilities:

• Managing Projects to align gaps and dependencies in acquisition related Telecom Plant projects.
• Managing BA’s to work with IT and business for scope and detailed design documentation.
• Collecting and consolidated weekly progress from IT teams and presented to executive leadership
• Developing project plans and time sheets for Plant Gaps in Planview
• Facilitating scope and Business Functional Requirement Detail Design (BRFDD) review with IT and business for all Plant gaps.
• Work with BAU PMs for Plant gaps impacting regular release projects

Confidential

IT -Program/Project Manager

• Worked with 3rd party vendor to help manage single biller project inception through completion to convert 21 million “FiOS” accounts for consolidation of telecom 4 billing systems and migrating to the Confidential Wireless billing system which will save Confidential $35 million over 5 years.
• Coordinated and lead the project team in regular iteration and release planning meetings
• Managed project scope, timeline, risks, and actions
• Lead an onshore/off-shore team of 20 for One Bill Integration project migration of 1.2 Million Confidential Wireless customers into a single profile platform which retired back-end systems and moved everything to SSP, improving the customer and billing experience.
• Application upgrades & Desktop Enhancements worked internal & external applications for IT solution needs for Texas, California & Florida Centers:
• Participated in meeting to understand deliverable, costs and project feasibility.
• Prepared and maintained internal plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate. Also managed and handled changes while project within all project phases.
• Worked with Release Management group and business units to guarantee smooth and timely delivery of software products, promotions & enhancements using Agile methodology for off-cycle release.
• Facilitate JAD session with Lead Architect for ordering, provisioning, and billing systems of Confidential ’s FiOS Data, TV, Voice and other High Speed Internet (HSI) products. (These are Confidential ’s most promising and revenue generating streams that involve multi-layered architecture spanning across more than 30 application systems. Environment: Java J2EE environment and exchanging data via MQ using XML Messaging. The platform also utilizes Web Services from external apps for various qualification checks.).

Confidential. IT/Project Manager - Conversion/Migration06/2010 - 08/2011

• Managed a e-mail rebranding project (480 emails with 1500 - dynamic paragraphs) for 2.3 million Frontier high-speed internet customers, in 13 states.
• Prepared project plans and weekly reports for sponsor and stakeholders
• Work with development team to establish milestones adhering to project schedule
• Prepared the development, testing, and deployment plans.
• Worked with Legal & Marketing Group on email content and promotion verbiage that adhered to Confidential and Frontier contracts
• Co-ordinated the VITL team to address the issues and follow-up on code drops thru releases
• Lead a Development Team of 10 that were responsible for resolving Incident Report issues for SSP Suite of applications in accordance with the SLA agreement
• Lead the War Room activities – resolving high-speed internet issues impacting revenues and customer service and providing dashboard displaying multiple KPIs: (unresolved issues, Issues found in code review, development backlog)

Confidential, Program/Project Manager 04/2007 – 10/2008

• Managed end to end delivery of AS400 enhancements for Service Experts division for North Americas Inventory and other projects with an average expense budget of $1.0 million.
• Managed inventory conversion migration of 118 centers to perpetual inventory.
• Liaised with senior leadership, product managers, developers, and stakeholders on project deliveries, implementation of milestones and risk.
• Translated software solutions into functional specifications and detailed test plans.
• Directed and managed end-to-end testing scripts based on the deliverables.
• Created a systematic method to capture valuation to be SOX compliant; standardized the item master from 130K to approx 30K.
• Managed offshore and onsite development team to provide prompt resolution leading to 25% reduction in production issues and expected savings of $6 million in 2009 achieved by designing and rolling out enhancements.
• Forecasted capitalized verses expensed project resource budgets
• Managed usability testing vendor
• Used Agile Methodology to plan, schedule, monitor and report on activities related to all assigned projects and releases

Confidential, Program/Project Manager -PMO 09/2006 – 03/2007

• Developed and directed project plans, schedules and weekly status reports to Project Managers, Program Managers and PMO Director.
• Worked with cross-functional teams (SI-LCM and SA in formulating Test Plans, Test Scripts, and Test Cases for Functional, System, Integration, UAT and Regression Testing on Design Document and User Requirement Document) to process change requests for shared prepaid customers.
• Delivered Web and IVR solutions using Project Management methodology life cycle in managing a project for various operators.
• Developed SOW, RFQ and RFP’s for vendor solicitation and selection
• Assisted with upgrades and releases on Shared Prepaid nodes.
• Responsible for managing end-to-end delivery on multiple projects across business functions such as Data Warehouse, Billing System, GSM Network, MSC, BSC, GGSN Infrastructure, Shared Network, and Shared Prepaid from Initiation to execution using SDLC process.
• Oversaw and maintained 3PP relationship (Paypal, Vesta, Coinstar, and Ace Express).
• Presided over Change Control Board (CCB) to help manage change requests process for Shared Prepaid customers (Suncom, Cincinnati and Centennial Bell).
• Implemented hardware that helped to deliver ISUP to PRI solution to various refill partners in the shared prepaid environment.

Confidential, Dallas TX

Business Operations Analysis & Reporting,

Responsibilities:

• Help improve Business processes by preparing financial, business related analysis and researching in such areas expense performance, rate of return, depreciation, working capital, and investments to help develop goals for organization such as targets stretch-targets that can be used to drive behavior to improve cost and volume efficiency.
• Worked with business leaders and process owners to identify strategic units of productions and key business themes such as EMS, CIM and Electric Energy Control Systems were being maintained.
• Provided analysis and conclusions on a monthly basis in a centralized way by evaluating the data and commenting on specific variances or anomalies that require senior management attention.
• Worked with service lines to prepare monthly scorecards for Chief Operating Officer by revealing the lever that management can pull to improve the cost structure & enhance ability to sell new business with limited additional cost.
• Directed a team of five software application developers to support a dynamic production environment.
• Scoped projects, set project plans with milestones, controlled project risks and reviewed project status with client and upper management.
• Tracked project cost and progress against planned budget and schedule and developed test plans.
• Responsible for project documentation including technical business requirements and System Requirement documents, System Interface Document (SIA), and final deployment acceptance documentation.
• Developed work breakdown structure, project schedule and resource allocation for project tasks.
• Managed and maintained financials of each project within its initial approved budget.
• Ensured appropriate team building, defined roles and responsibilities and monitored costs in support of assigned projects.
• (FusionWorks/Billdat) changes through the requirements process, and into a finished state.
• Ensured that industry standards are in compliance with data-security mandates and Cingular SDLC and SQA processes are accounted for in all deliverables.

Confidential

Project Coordinator

Responsibilities:

• Managed critical project directing a number of team members including resources from various departments, and assigned client resources. Worked with 3rd party Technology Unlimited to meet tight deadlines.
• Worked with various departments to build effective teams to deploy remittance and transaction processing software for various clients by coordinating activities in preparation for implementation, including internal reviews, equipment orders, training and roll out plan.
• Assisted Project Managers in executing the project plan and identifying the right resources and formulating project delivery phases.
• Demonstrated skills in meeting with business and technical leaders by building cross-functional teams to lead in special “red” accounts indicating troubled or highly sensitive projects to gather and prepare statement of work.
• Coordinated and conducted training to clients on various applications and processes.
• Lead the group and client with Beta and UAT testing on software and hardware:
• Remittance processing clients include: Valero Energy, Premera Blue Cross and Blue Shield, confidential, confidential, Intercept, confidential, confidential, confidential, confidential, Americana.
• Software and Hardware Implementation at customer site include: AFS Image, AFS Depot, ERP, DREAM, Branch Capture, CAR/LAR, air120, Unisys NDP’s, ITran’s, Eseries, Fuji, Bell and Howell and Opex
• Managed a group of 6 to deliver throughout the complete project life cycle all phases of various projects from requirements gathering through user acceptance testing and documentation development.
• Directed and participated in analysis and design activities, evaluated alternate approaches and conducted formal and informal design reviews with the team and project managers.
• Worked with product development and Q&A team for software enhancements to ensure correct understanding of client specific business needs and their translation into application modules.
• Independently identify conflicting requirements of clients and other project issues and work with all affected areas and groups to facilitate a resolution.
• Travel to client’s site to lead in project implementation, assist clients in acceptance testing, live processing and transition to support organization. (Ex - BankOne, Citibank, FirstUSA Credit Card, Excel Energy, Southwest Gas, First Star Bank- St.Louis, Kable News,confidential
• Project lead of the team assigned to make solution implementation and delivery processes more efficient. This effort made PayCourier BancTec’s flag ship product.
• Coordinated and conducted training to clients on various applications.
• Software and Hardware Implementation at customer site include: Paycourier, Chadd, Mitek (3rd party software vendor), Oracle 8i and 9i scripting, E-series ranging with various speed and pockets, Opex
• Lead the group in the implementation of statewide voter registration system part of National voter registration act of 1993 for state of Arkansas.
• Assist in managing $5M plus federal funds to implement Voter Registration for 75 counties of Arkansas.
• Assisted with bidding process to find a software and hardware vendors.
• Helped design a Voter Registration application and in marketing efforts
• Provided training to 75 county clerks on the software used for voter registration.
• Assisted Director of Business in presentations made to legislative audit for yearly spending of federal funds.
• Helped design and manage Motor Voter (all the hardware in 75 counties) and Secretary of State Inventory in Microsoft Access.
• Provided consultation to other departments in planning and expenditure.