SUMMARY:

• IT professional with 7years of extensive experience focused prominently on Application Re - Packaging, Microsoft Application Virtualization, Windows Installer Technology, Software testing, Software distribution planning, implementation, integration and maintenance.
• Expert knowledge of Windows Installer Technology for MSI Application Packaging using AdminStudio-InstallShield and Wise Package Studio. Strong knowledge and experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches) and MSI database tables etc.
• Strong knowledge and experience of sequencing applications using Microsoft Application Virtualization.
• Experience working on Software Migration from Win XP to Win 7 (32 bit and 64 bit) and Win 10 which involves Software analyzing, testing, troubleshooting and mitigating to make it Win 7/ Win 10 compatible.
• Experienced in all stages of the Software Packaging lifecycle functions, requirements gathering, analysis, design, development, test and implementation.
• Sound Scripting experience using Wise Script, VBScript, and batch files.
• Proficiency in maintaining, troubleshooting and upgrading large sized and complex applications.
• Experience working with Software Deployment and Maintenance tools like IBM Endpoint Manager (Bigfix) and Microsoft System Center 2012 Configuration Manager (SCCM).
• Skilled in Desktop technologies, installation, configuration and set up of environment for application integration process.
• Experience interfacing with the client and end-users/application testers to conduct UAT and/or troubleshoot Software Issues.
• Team Player and adaptive towards newer technologies, also able to work independently, troubleshoot, perform root cause analysis, identify and isolate technical issues. Ability to work in a collaborative effort with other team members as necessary to quickly and effectively resolve technical issues and provide timely status and progress reporting to customers.
• Experience in handling projects through the entire lifecycle including managing, support, ensuring deliveries, mentoring trainees, documentation, presentations and knowledge transfer.

TECHNICAL SKILLS:

MSI Technology: AdminStudio -InstallShield 2015, Wise Package Studio

Application Virtualization: Microsoft APP-V 5.0 SP3

Scripting: Wise Script, VB Script and Batch Files

OS: Windows XP, Win 7 (32 bit and 64 bit), Win8 and Win 10

Deployment: IBM Endpoint Manager (Bigfix) and Microsoft SCCM 2012

Application Compatibility: Microsoft ACT Toolkit 5.5, App DNA

Virtual Computing Tool: VMware Workstation 12.1.0

Troubleshooting Tools: File Mon, Regmon, ProcessMon, Picture taker, Dependency Walker,Examdiff, Wise Com Capture, Icon Extractor, Beyond Compare, Orca, Windows Installer Log Utility, etc.

Other Microsoft Products: Microsoft Office 2013, etc.

PROFESSIONAL EXPERIENCE

Confidential, Hoffman Estates, IL

Software Application Packager

Responsibilities:

• Build packages / Repackage using and Admin Studio -InstallShield 2015 and Wise Package Studio 8.0
• Worked on Software Migration from Win XP to Win 7 (32 bit and 64 bit) and Win10
• Creating MSI packages both as fresh installs as well as updates to existing installs.
• Performing Vendor installation (MSI) customization by creating Transforms (.MST files) or using installer silent switches, according to application requirement.
• Performing scripting using Wise Script, VBScript, and batch files. Creating various scripts for Packages as custom actions requiring special needs that cannot be handled directly by packaging tools, as per requirement.
• Using IBM Endpoint Manager (Bigfix) and Microsoft System Center 2012 Configuration Manager (SCCM) for Deploying applications
• Using VMware vCloud and VMware Workstation for creating Virtual machine for application packaging and UAT
• Worked on Application Virtualization/sequencing (App-V) and streaming for a virtual environment using App-V.
• Using different tools for troubleshooting like procmon/ WiseComCapture/ WiLogUtl/Orca etc
• Testing quality and verification of the packages on imaged and/or Virtual Machines for compliance with SHC policies and procedures & standards. Ensuring clean uninstall of applications, by conducting destructive testing.
• Using Active Setup for New User setup
• Maintain Database record for each package/version.
• Build Test machine for User Acceptance Testing (UAT)
• Used ServiceNow for event management and change record

Confidential, Savannah, GA

Software Application Packager

Responsibilities:

• Extensive client interaction as working directly in the Client Environment.
• Worked on Software Migration from Win XP to Win 7 (32 bit and 64 bit) which involved Software analyzing, testing, troubleshooting and mitigating to make it Win 7 compatible. Created Application compatibility and remediation reports.
• Re-packaging legacy setup applications using Windows Installer Technology with tools like Wise Package Studio, Install shield Admin Studio.
• Creating MSI packages both as fresh installs as well as updates to existing installs.
• Performing Vendor installation (MSI) customization by creating Transforms (.MST files) or using installer silent switches, according to application requirement.
• Repackaging applications for Citrix Environment.
• Remediating Win 7 incompatible applications to install and/or function successfully on the operating systems, using manual procedures, internally developed tools, etc.
• Performing scripting using Wise Script, VBScript, and batch files. Creating various scripts for Packages as custom actions requiring special needs that cannot be handled directly by packaging tools, as per requirement.
• Using SCCM 2007 for internal testing and to ensure deployment of applications to end users.
• Testing quality and verification of the packages on imaged and/or Virtual Machines for compliance with client policies and procedures & client standards. Ensuring clean uninstall of applications, by conducting destructive testing.
• Documenting issues and solutions and updating the knowledge base. Documenting application specific details for end users and system admins.
• Worked on Application Virtualization/sequencing (App-V) and streaming for a virtual environment using App-V.
• Creating and using Virtual Machines and Virtual machine templates using VM Ware

Confidential, Plano, TX

Software Application Packager

Responsibilities:

• Worked on Desktop technologies, installation, and configuration and set up of environment for application integration process.
• Extensively worked for numerous and varied Clients with varying workflows and procedures, Project Standards and timelines.
• Performed packaging discovery as required. Interacted with primary requester for client requirements gathering, analysis, design, development, testing and Implementation.
• Conducted source validation of media to check its integrity. Ensured correct means and approach to achieve the required customizations.
• Performed Vendor installation (MSI) customization by creating Transforms (.MST files) or using installer silent switches, according to application requirement.
• Performed scripting using Wise Script, VBScript, and batch files. Created various scripts for Packages as custom actions requiring special needs that could not be handled directly by packaging tools, as per requirement.
• Performed peer review on applications Packaged by other integrators to ensure all standards are met and any exceptions are documented, before packages are delivered to UAT.
• Followed up with Vendors & Server support team to resolve pending Install issues as well as Roll outs of packaged Applications.
• Created project specific templates for efficient management to aid packaging specialists to directly merge Project Standards and Best Practices into project files.

Confidential, Milwaukee, WI

Desktop Support Analyst

Responsibilities:

• Re-packaging legacy setup applications using Windows Installer Technology with tools like Wise Package Studio and ORCA. Creating MSI packages both as fresh installs as well as updates to existing installs.
• Performing Vendor installation (MSI) customization by creating Transforms (.MST files) or using installer silent switches, according to application requirement.
• Performing scripting using Wise Script, VBScript, and batch files. Creating various scripts for Packages as custom actions requiring special needs that cannot be handled directly by packaging tools, as per requirement.
• Testing quality and verification of the packages for compliance with client policies and procedures & client standards. Ensuring clean uninstall of applications, by conducting destructive testing.
• Documenting issues and solutions and updating the knowledge base. Documenting application specific details for end users and system admins.