OBJECTIVE

• I would like to lead in developing and integrating quality information technology software and processes, and advance my business analysis, quality assurance, quality control and technical skills.

SUMMARY

• Extensive knowledge in software testing techniques including smoke (sanity) test, functional/system test (black box), integration testing, end to end testing, regression testing, usability testing, UAT, and dress rehearsal testing, on Mainframe, client server, standalone, and web - based applications
• Excellent leadership skills to include facilitating prioritization meetings, test plan reviews, test case reviews, setting up test sets for multiple testing iterations, providing expertise in test planning, testing execution, mentoring less experienced analyst, work load prioritization, and proven test lead experience
• Excellent relationship building skills with peers, all levels of management, technology resources, and line of business partners
• Experience in multiple software development lifecycles including V-model, Capability Maturity Model (CMM - Level 3), Agile, Risk Based, and Exploratory processes
• Experience in utilizing in house tools and quality testing tools such as SharePoint, Team Foundation Server (TFS), HP Application Lifecyle Management (ALM), HP Mercury Quality Center, Mercury, Mercury TestDirector, Rational ClearQuest, and multiple applications on Wachovia/ Confidential and Confidential Mainframe systems, PVCS Tracker, FTP, SQL, Microstrategy, and Actimize Case Manager
• Experience with testing applications on Oracle, Informix, SQL Server, Teradata databases and code platforms of Java, .Net, VB-6, HTML, XML, XML/Soap, Citrix, Unix, and multiple mainframe systems

EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

• TPM responsible for testing deliverables of Community Bank Technology (CBT) projects
• Lead integrated functional testing (IFT), stress/performance/load and infrastructure testing (SPLI), and user acceptance testing (UAT) efforts
• Create Project Test Strategy and Test Plan and obtain approvals
• Track and communicate test execution via daily status meetings and status reporting
• Lead daily project level status/defect call and provide status reporting
• Support and mentor testers on an ongoing basis
• Maintain project deliverable documentation on Testing Share Point site - ongoing
• Capture Test Approval sign offs and Summary Results Certification and upload test artifacts to Share Point through closure
• Test Coordinator responsible for testing deliverables of EPIC (Dimensions) projects
• Facilitate application testing, functional interface testing (FIT), system integration testing (SIT), and user acceptance testing (UAT) efforts
• Create Master Test Plan and obtain approvals
• Track and communicate test execution via daily status meetings and status reporting
• Lead daily project level status/defect call and provide status reporting
• Support and mentor testers on an ongoing basis
• Maintain project deliverable documentation on Testing Share Point site - ongoing
• Capture Test Approval sign offs and Summary Results Certification and upload test artifacts to Share Point through closure

Confidential

Project Test Manager

Responsibilities:

• Test Manager responsible for Card and Direct Retail Lending testing efforts in the eCommerce space
• Facilitate system integration testing (SIT), user acceptance testing (UAT), and performance/load test plan creation (and obtain approvals)
• Track and communicate test execution and status via ALM and TFS, daily status meetings, and daily status reporting
• Lead daily project level SIT/UAT status/defect call and provide daily status reporting
• Attend weekly project Technology meeting(s) to provide testing status and assess testing needs
• Support and mentor testers on an ongoing basis
• Maintain project deliverable documentation on the Share Point - ongoing
• Upload testing artifacts to the Share Point web site (SOR for project testing documentation)
• Capture Test Approval sign offs and Summary Results Certification and upload test artifacts to and Share Point through Closure
• Led testing efforts for (2) projects that successfully implemented
• Test Coordinator responsible for testing deliverables in the CCC-QA (CDOT) space
• Facilitate system integration testing (SIT/IFT), and user acceptance (UAT) application test plan creation (and obtain approvals)
• Create Package Level Test Strategy and Test Plan
• Track and communicate test execution and status via weekly status meetings, and weekly status reporting
• Lead weekly project level IFT/ET status/defect call and provide status reporting
• Support and mentor testers on an ongoing basis
• Maintain project deliverable documentation in PMUWS and Testing Share Point site - ongoing
• Capture Test Approval sign offs and Summary Results Certification and upload test artifacts to PMUWS and Share Point through closure

Confidential

Project Test Manager

Responsibilities:

• Test Manager responsible for Card testing efforts in the eCommerce space
• Facilitate component integration testing (CIT), system integration testing (SIT), and user acceptance testing (UAT) Test Plan creation (and obtain approvals)
• Track and communicate test execution and status via Quality Center, daily status meetings, and daily status reporting
• Participate in Daily SIT Release meeting and communicate information to testing teams and management
• Lead daily project level SIT status/defect call and provide daily status reporting
• Attend weekly project Technology meeting(s) to provide testing status and assess testing needs
• Support and mentor testers on an ongoing basis
• Maintain project deliverable documentation on the Discovery web site - ongoing
• Upload testing artifacts to the Audit Share Point web site (SOR for project testing documentation)
• Led testing efforts for (15 +) projects that successfully implemented
• Test Coordinator responsible for testing efforts in the Mortgage Integrated Data Environment (Teradata) and Mortgage Operational Data Environment (Oracle/DAN)
• Analyze requirements and work with test teams to create functional and end-to-end test cases, and test plans
• Track and communicate test execution and status via Quality Center, daily status meetings, and daily reports
• Participate in daily defect meeting and coordinate fixes/re-test
• Assign resources for release requirements, change requests, and additional projects as required
• Attend weekly Stakeholder meeting to determine test needs and assignments
• Attend weekly change request meeting to stay abreast of impacts to various lines of business
• Support and mentor UAT Testers on an ongoing basis
• Test Coordinator responsible for system integration testing efforts of Early Resolution Collection (Web-based) and LPS (MSP) mainframe systems - Mortgage (J2EE (Java), integrated systems)
• Track and communicate test execution and status via Quality Center - Test Director and daily status meetings
• Participate in daily defect meeting and coordinate fixes/re-test
• Assign resources for release requirements, change requests, and additional projects as required
• Attend weekly Stakeholder meeting to determine test needs and assignments
• Attend weekly change request meeting to stay abreast of impacts to various Loss Mitigation components
• Support and mentor SIT Testers on an ongoing basis

Confidential

QA Analyst

Responsibilities:

• Analyze requirements and create functional and end-to-end test cases, and test plans
• Perform functional, end to end, and regression testing as well as participate and provide feedback for QA Status and project/defect meetings
• Report defects to development teams ensuring quick resolution
• Manage defect metrics for coding errors and requirement errors supporting Web-based desktop Call Center application - J2EE (Java), integrated systems)
• Utilized SLOG (Simple Log utility application - Unix) and Actimize Case Manager in test approach
• Review requirements and other project artifacts to create functional, regression, and end to end test cases
• Perform functional, end to end, and regression testing as well as participate and provide feedback for weekly Lessons Learned meetings
• Report defects to development teams ensuring quick resolution or line of business approved work around solutions for clients
• Manage defect metrics for coding errors and requirement errors supporting Web 2EE (Java), Web Reporting Portals, .NET, Visual Basic 6 (VB-6) applications, SQL Server database
• Work with release management and technical teams to correct release issues during production certifications.
• Provide UAT instructions and demonstrations for UAT testers and clients
• Log and track data defects and issues of the Card Data Repository (CDR) - Mercury Quality Center Perform data quality analysis in Business Integration Services for production and project support (eCommerce/Data Warehouse)
• Perform production validation of Enterprise Metadata Environment with Ab Initio Web Interface, SAS reports, and Teradata.
• Perform general ledger reconciliation via TSYS, IRIS and Mobius Document Direct reporting
• Provide production support to ensure quality data for trending and reporting - CDR, STOC (System Tracking Collateral and Anti- Money Laundering systems (AML) using Microstrategy

Confidential

Lead Technical Analyst

Responsibilities:

• Quality Assurance Tester responsible for integration and UAT testing of Consumer Lending Rates application and Application Handling Systems - Retail Credit Services
• Participated in all phases of testing and implementation
• Liaison between project management and Home Equity business partners
• Log and track defects in Mercury Test Director 8.0
• Liaison between offshore testing resources and onshore project team and developers
• Identify and request XML sample requests as well as data requirements
• Tracks and communicates test execution and status via Mercury Quality Center - Test Director and daily testing meetings
• Train offshore resources on testing methods and processes
• Technical Consultant in Corporate and Investment Banking-Microsoft Exchange 2003 Project
• Liaison between affected applications and project team
• Coordinated CIBT migrations from current Microsoft 5.5 environment to the Microsoft Exchange 2003 server
• Identified remote access testing needs for EdNet and EdVpn personnel
• Identified and assisted with Blackberry handheld devices testing approach
• Coordinated migration schedule of individual users as well as affected applications
• Logged and tracked defects

Confidential

Test Coordinator/Analyst

• Data Analyst in Brokerage Retail Investment Group-projects and production support (eCommerce)
• Log and track data defects and issues for projects
• Wrote test plan and test scenarios for the CAP First Conversion Project
• Coordinated testing effort and assignments to meet project deliverables
• Recognized by RIG Business Solutions partner for providing outstanding technical support during CAP First Conversion
• Wrote test scenarios and provided production support for Einstein Debit Card project (ongoing)
• Provide production support to ensure quality data for production reporting (multiple applications - ongoing)
• Software Quality Analyst responsible for UAT testing Confidential ATM Conversion systems - Retail Bank
• Executed test cases for all testing per requirements and design documents
• Documented all defects found using local defect tracker (Mercury Test Director)
• Generated and validated screen shots for validation and translation prior to implementation
• Software Quality Assurance Analyst responsible for UI, API, and automated testing of a Web-based billing product
• Created test cases for all testing per requirements and design documents (Use Cases -UML)
• Documented all defects found using local defect tracker (FOCUS)
• Validated XML APIs via UNIX and XML SPY
• Developed and executed SQL scripts for database verification and validation
• Maintained and collected test metrics

Confidential

Data Quality Analyst

Responsibilities:

• Data Analyst in Corporate Data Management and Governance project support (eCommerce/Data Warehouse)
• Log and track data defects and issues
• Wrote test plan and test scenarios for the CIS to CDW Merger Conversion Project
• Wrote test plan for RL to CIS Conversion
• Wrote test scenarios, production validation and report validation processes for Consumer Risk Mart Integration Conversion
• Provide production support to ensure quality data for production reporting
• Business Analyst responsible for regression and new functionality testing of platform host application
• Reported and tracked software defects and incidents
• Verified transaction and exception reports for executed test conditions
• Verified customer notices for accuracy of transaction account data and print clarity
• Provided production support to limit negative customer and bank impact
• System Integration Testing Analyst responsible for coordinating daily incident meetings
• Created and maintained documentation to effectively guide testing efforts for brokerage, online, and deposits test teams
• Led working sessions for Investment Data Warehouse and settlement process to identify testing requirements, gaps, and checkpoints
• Maintained Confidential Investment Services, Inc. Transition Work Plan and Discovery California/Northwest Testing websites
• Reported and tracked software defects and incidents-ran QMF reports
• Assisted the California Demand Deposit Accounting Team and Technology Project Manager during dress rehearsal
• Created documentation for implementation/conversion

Confidential

Quality Assurance Analyst

Responsibilities:

• System Test Engineer responsible for functional and regression testing of LAN-based Windows application
• Created, executed, and maintained test cases from functional specifications documents (Use Cases - UML)
• Participated in business reviews of functional specification documents
• Participated in classroom sessions for Software Engineering Institute Capability Maturity Model
• Reported and tracked software defects and incidents
• Developed and executed SQL scripts for database verification and validation
• Attended several software testing training sessions on testing methodologies
• Maintained and collected test metrics
• QA Tester responsible for regression and new functionality testing for client/server GUI and controller/logic front ends
• Test Coordinator responsible for creating, maintaining, and verifying test scripts, batch reports, and settlement reports
• Re-wrote report verification procedures increasing team efficiency by 50%
• Attended several software testing training sessions on testing methodologies
• Active member in the Charlotte chapter of the Quality Assurance Institute (QAI)
• Loan officer responsible for direct sales and cross-selling all consumer banking products and services
• 16 months in lending capacity using Webster and Merlin Platform
• Universal associate adept in assisting with all operations of banking center
• An integral member of team who opened prototype Instore banking center
• Received multiple achievement medals for outstanding service
• Served in Libya Crisis - USS Saratoga