Professional Summary

Cisco Voice: Experience with Cisco Voice Site surveying, Design, Configuration, Implementation, Migration, Cutover, and Troubleshooting in both LAN and WAN environments. Experience with CME and CUE for smaller clients as well as CUCM 9.X and CUC Unity 9.X in a large enterprise environment. I also have experience with though not limited to SIP, SCCP, H.323 and MGCP signaling protocols and trunks. Experience with 2800 and 2900 series voice gateways as well as Cisco VG224 and Cisco ATAs.

Cisco Routing and Switching: Experienced in the Design, Configuration, Implementation, Migration, Cutover, and Troubleshooting in both LAN and WAN environments. Experience ranges from small private firms to large enterprise environments Basic mitigation of security threats ACL's, port security , ASA Firewalls, remote access site to site VPN's, wireless networking concepts and terminology. Experience with 6509 4507 Core switches, 3750's, 3560's, 2960s'.

Technical Writing / Documentation

Technical writer of various manuals and user guides developed for Google Book Search. Received recognition from Google Inc. for having multiple documents published internally for project wide implementation. Publication was written for both technical and non-technical employees, ranging from temporary workers to Engineering Project Managers.

EXPERIENCE

Cisco Voice Engineer Consultant Confidential

Worked on the VoIP Project for North America with over 400 sites. Project included VoIP cutovers from Avaya TDM/VoIP to full Cisco UCS environment. Tasks and duties required daily configurations, troubleshooting and with CUCM 9.1, Unity Connection 9.1, CUCM IM and Presence 9.1. Established relationship with external vendors. Typical day involved 80 percent of my time troubleshooting and configurations inside of CUCM and Cisco Unity Connection. Focused primarily on Mobility Unified Mobility, Device Mobility and Extension Mobility . Configuration and troubleshooting Cisco Jabber for Windows, Android, IPhone, tablet, etc.

Project Engineer Confidential

Designed and implemented multiple Cisco Network and Voice solutions for Enterprise level clients. In charge of site survey, documentation design, as well as configuration and migration for clients as Project Engineer. Coordinated with internal staff and external vendors during migration and cutover phases. Clientele ranged from local private sector to County and State Government. Emphasis was placed on VoIP, LAN and WAN technologies and hardware. Experience with Routing Switching, Wireless and VoIP projects. Experienced with CUCM and Unity Connection 9.1. Hardware included but was not limited to Cisco 2821 gateways, 2960-S, 3850 L3 Switches, 6509's, 4507'S, 3750X, etc.

Voice Engineer Consultant Confidential

Conducted virtual site surveys for largest VoIP rollout in the world State Farm Project . Surveys were conducted virtually via conference calls to agent offices nationwide to non-technical individuals. Responsible for gathering all information needed to configure voice gateways, CUCM, etc. Consult with local LEC if need be to determine and interface with T1 PRI, T1 Data, Broadband, or POTS and resolve issues. Train Agents on Cisco IP Phones, determine call routing, auto attendant, voicemail, etc. Determine switch 3750 and voice gateway upgrades 2900 series ISRs with other varying hardware upgrades such as network modules, FXO ports, and submit hardware orders.

Network Engineer Employee Confidential

Responsible for troubleshooting, maintaining, and designing CallManager 7.x environment. All sites required site surveys, allowing me to create the system, call routing, media resource, voice mail, and device configurations. This environment consisted of a multi-site centralized design 2 clusters with 35 branch offices all connected to MPLS WAN with 2921 router and SRST failover . A total of over 3000 Cisco IP phones 7942 and 7962 . Personally responsible for creating all CallManager technical documentation as well as logical topology. Configured access and collapsed core switches 2960-s POE, 3560, 3750 for Head Quarters.

Network Engineer Employee Confidential

Responsible for troubleshooting Network and Security relates issues for large Web Hosting Company. Everyday experience with Cisco Firewalls ASA 5500 series , Switches 400 > 2960G , Routers, Layer 3 switching 24 6509's with 720 sup , Load Balancers Cisco CSS 11500, Cisco CSM , VPN implementations client based LAN 2 LAN and various versions of service and monitoring based software. Complete up to date network topology diagrams.

Technical Consultant Contractor Confidential

Completed various technical contracts for companies such as Meijer, Inc., The Home Depot, Lens Crafter and various small to mid-sized businesses. Majority of work involved troubleshooting failures, downtime, connectivity, etc. in Routed and Switched Networks. Designed multiple mid-sized Cisco switched and routed LANs with wireless integration using Cisco 851w Small Business Router. Also Implemented three separate Cisco Wireless Networks Cisco 871w Router with wireless bridged repeaters for roaming. During this time I completed my initial CCENT and CCNA certifications as well.

Network Administrator Consultant Confidential

Served as main point of contact and project leader for production server consolidation, networking, and administration. Led detailed server consolidation efforts utilizing VMware server. Managed consolidation of 5 production servers starting from architecture level through final deployment. Managed group task of installation, configuration CLI , monitoring of firewalls, and Cisco routers and switches. Management of VMware server farm to assure 1000's of user's satisfaction and guaranteed uptime. Provided product knowledge sessions on new server infrastructure and Network topology to key Chrysler personnel.

Engineering Technician Consultant Confidential

Authored multiple pieces of training and technical documentation published by Google Inc. for global implementation. Researched and presented most prevalent electrical and mechanical failures while presenting plausible solutions gathered from hardened research. Created many shell BASH scripts to increase productivity and automate regularly scheduled processes. Set up, maintained and administered Linux operating systems and servers. Network troubleshooting as needed.