SUMMARY;

• Business & IT Program Management | Global Enterprise Implementations | Center of Excellence
• Confidential is an accomplished, versatile and highly motivated Project Management professional specializing in global, complex, enterprise - wide software initiatives.
• Confidential has over 15 years of progressive leadership positions ranging from Solutions Architect, Project Manager, Applications Development Manager, Business and IT Program Manager, and Product Development Manager.
• Global projects include custom development, e-Commerce portals and use of Content Management systems, and vendor package installations with complex integration.
• Confidential has used a hybrid agile/iterative methodology and the traditional waterfall SDLC methodology.

SKILLS SUMMARY:

Industries Leadership Program/Project Management

Hotel HospitalityCreative Problem SolvingFull SDLC Management

BankingStrategic and Tactical Planning Change Management

Finance Center of Excellence Risk & Compliance

InvestmentsTeam Development Leadership Requirements Management

Insurance Continuous Process Improvement Risk Mitigation & Planning

Payroll Services Facilitate Cross-Functional Teams Product Management

Global Initiatives IT Service Management

TECHNICAL SKILLS:

Databases: Relational Databases, Oracle, Sybase, SQL Server, DB2, Enterprise Data Warehouse, Netezza

ERP & Applications: Lawson Payroll & HR, Revport, SunGard Invest One, HedgeTek, MICROS

Tools: & Applications: MS Project, Microsoft Office Suite, Visio, Service Now, Jira, SharePoint, Clarity, Remedy

Languages: R, Hadoop, Java, J2EE, .Net, HTML, JavaScript, COBOL, CICS, JCL, XML, SQL, Business Objects, Cognos

Operating Platforms: Mainframe, UNIX, MS Server, Windows, Fluent in Spanish

PROFESSIONAL EXPERIENCE:

Confidential, Chicago & Naperville, IL

Program Manager

Responsibilities:

• Responsible for the successful planning and execution of a new Corporate Marketing Data Mart.
• Data acquisition scope included 6 core banking source systems and over 20,000 fields.
• Collaborated with a maturing Data Governance department in adhering to existing and new policy, interpretation and exception requests.
• An iterative software development model was used to break-down the scope into multiple work-streams. This resulted in a staggered schedule with SIT and UAT starting significantly sooner than a waterfall approach.
• Partnered with IT leadership and the business on the development of system roadmap.
• Drove and reported on project progress, including schedule, milestones, cost, issues and risks.
• Created detailed project plans by providing detailed work tasks with deliverable dates and dependencies.
• All PMO required artifacts where created, reviewed, approved and stored in the project’s Share Point repository. Data specific documentation included Conceptual Models, Physical Models, Critical Data Inventory, and meta-data which also served as the Data Inventory List and Data Dictionary.
• Customer offer inventory list increased from 10 to over 75 across Retail Banking, Small Business Banking & Commercial Lending lines of business as a result of the additional data.

Confidential, Chicago & Naperville, IL

Program Manager

Responsibilities:

• Responsible for executing the full SDLC for a series of interdependent hardware and regulatory software upgrades across multiple Lines of Business in North America.
• Responsible for defining the stakeholders, Line of Business, functional and non-functional requirements per Line of Business, performance requirements and usage behavior.
• Collaborated with a variety of internal and external stakeholders to build a robust roadmap and presented to senior stakeholders.
• Managed risks, issues, priorities, budget, project schedule and Change Management plans across multiple operations groups in North America, and multiple data centers.
• Created all status reporting and responsible for the creation and approvals of all PMO required artifacts.

Confidential, Chicago, IL

Program & Product Development Manager - Marketing Insights & Data Analytics

Responsibilities:

• The Executive Sponsor, and VP’s and Directors from Revenue Management, Technology and Advanced Analytics composed a lean core senior leadership group. Framework resulted in informed and effective decision making which benefited the entire program.
• Program Manage the creation of a fully scalable Hyatt owned upsell email product. Responsibilities included oversight of A/B Test designs, development, execution and evaluation periods; the synchronization of all internal and vendor technology projects, end-to-end user acceptance testing, reporting, created support models for both Business and Technology, and Change Management.
• Project Manage multiple full SDLC projects including the creation of a series of UX designed upsell email communications and upsell e-Commerce portals, a comprehensive Offer Management portal, and reporting.
• Change Management and Training evolved from collaboration between corporate leadership across multiple departments, hotel management and support services. Deliverables included operating procedures, training, communications and detailed deployment schedules.
• Owned the SME responsibilities for the new Hyatt upsell end-to end process; expertise included product functions and features, requirements, guest experience, data flow, architecture, reporting and hotel SOP.
• Created Use Case Requirements, Report Requirements and Wireframes through collaboration with stakeholders across the enterprise.
• Created Test Strategy and Plans, plus Test Scripts. Lead User Acceptance execution and defect triage.
• Consistently “in the know” on program, project and pilot activities. In a nimble and transparent manner attained key feedback from team and proceeded by communicating and delegating tasks as required.
• Responsible for all program communication including monthly steering committee presentations, weekly status reporting, deployment notifications, Go/No-Go communication and urgent notifications.
• Responsible for enforcing PMO artifact standards; creation, review, approval and repository.
• Developed an all-encompassing program Share Point site; single artifact repository, pilot dashboards, deployment schedules, program cadence, idea box, and sub-sites for end-users.
• Hands-on project management, quality focused, adaptable, innovative, led by example, aim for win-win, genuine, and show respect, care and empathy towards all team members and stakeholders.

Confidential, Chicago, IL

Program Manager

Responsibilities:

• Provided business analysis support for complex software scenarios, including analyzing and documenting business processes and translating user requirements for software development team.
• Led pilot phase across technology, business and vendor; agile framework allowed for early findings which significantly altered the course of the project and elevated synergy across the program.
• Within the complex release strategy, managed the development of artifacts and risk mitigation strategies.
• Responsible for steering committee updates, issue & resolution, decision logs, budget and status.
• Project Manage tasks between infrastructure engineers, local applications teams, remote members, business PM’s and end users across Europe, Australia, India and the US.
• Led effort to build a Revport Center of Excellence with input from business and IT.