Senior PMO and Program Manager Resume Glendale CA - Hire IT People

PROFESSIONAL SUMMARY

Hands - on and results oriented project management professional with excellent communication, team building, project and program management skills. Adept at delivering successful complex projects and programs and in developing methodologies to support strategic company objectives. Recognized for energy, passion and dedication to the business.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Senior PMO and Program Manager

Confidential - Glendale CA

Responsibilities:

Work with mid-to-senior level leaders to drive transformative change across end-to-end operations to improve profitability and customer experience
Developed and maintained PMO manual to capture and adhere to all departmental and company processes/procedures
Track and monitor project ROIs against planned targets
Manage complex technical projects and monitor its successful implementation
Implemented a strong process of notification and escalation to report on budgeting, technical and resourcing issues for obtaining approvals
Evaluate project plans for all strategic clients and their status to identify and resolve risks and issues
Prepare or support the team, to tender specifications for the external commissioning of contractors to deliver components of projects
Directly responsible in delivering projects totaling $17.7 million in 2017 and $15.5 in 2016.

Confidential, Professional Services

Confidential

Responsibilities:

Performed end-to-end analytics to identify opportunities for improvement across process, teams & product offerings
Practiced both agile and waterfall traditional software development project management
Managed a team of 9 project managers as direct reports and team of up to 40 indirect report developers and business analysis assigned to projects
Collaborated in user interface design, product strategy and design documentation
Negotiated contracts, staffing and end user SLAs
Led pre-sales support on behalf of sales staff; served as sales engineer assisting 1 to 3 team members
Directly responsibility in meeting and delivering $24+ million in professional services projects and product licensing revenue on annual basis
Developed technical responses and strategy for RFIs and RFPs. Established and created RFP answer repository that provided sales team members access to facts about implementation strategies, product offerings, technical capabilities including integration on a logical and systematic basis.
Led customer advocacy initiatives for all post-sale cloud based CRM implementation issues

Director of Enterprise Implementation

Confidential, California

Responsibilities:

Responsible for hiring, training and retaining project managers, including performance evaluations and compensation
Resolved project team conflicts and ensured compliance with all enterprise policies and procedures
Designed and implemented customized back office data loading solutions involving creation of offices, users, advisors, contacts, detailed policy data, investment data including position and transactions and products (investment and insurance)
Provided post implementation support for enterprise clients for both custom and generic CRM implementations
Managed teams of up to 25, project managers, developers and QA testers through the various stages of product design, development and implementation for CRM projects budgeted up to $10 million
Worked with “C” level executives on project deliverables and project management activities
Implemented large scale, custom web based CRM (Java/J2EE) enterprise solutions according to the agreed upon specifications, budgets and timelines