PROFESSIONAL EXPERIENCE

Sr. Sales Operations Analyst

Confidential, Newark, CA

Responsibilities:

• Partner with senior sales and marketing managers to drive sales strategy and execution plans. Support the management in gathering requirements, project management coordinations, and maintain various reports to track sales activities to meet the quarterly target.
• Review and analyze the customers’ forecasts, generate a rolling 12 - month unconstrained sales forecast for material and capacity planning at factory. Work closely with Finance and Operations teams to understand the supply outlook, minimize the risk of having aging inventory and provide allocation plan when supply is constrained.
• Coordinate with Engineering team on new product qualification, especially on customization requirements, qualification schedule and samples preparation.
• Provide customer support including order processing, RMA support, invoicing and payment issues.
• Initiate projects to streamline the business processes and workflow to increase the efficiencies and improve customer satisfactions.
• Being the primary contact for Tier One OEM customers on all sales operational activities. Assist Sales team in all aspect of supporting customers.
• Review and analyze customer’s forecast, manage customer demand / allocation and ship plan. Collaborate with factory to ensure highest level of supply continuity.
• Work closely with Product Marketing and Technical team to understand all new programs, keep track of all samples requests and deliveries and ensure a smooth transition from NPI to mass production.
• Create and maintain various reports for internal and external customers. Monitor and track sales progress to make sure all quarterly sales targets are met or exceeded.

Sr. OEM Inside Sales Support

Confidential, Santa Clara, CA

Responsibilities:

• Analyze the forecast provided by customers. Actively communicate with Operations and Business Unit on any changes in forecast. Work closely with Ops to ensure highest level of supply continuity.
• Assist Sales Managers and teams in all aspect of supporting the customers. Create and maintain a variety of reports (shipping, backlog, forecast, rebate). Analyze data, highlight issues and make recommendations to resolve issues.
• Work closely with Sales Managers and Program Managers to understand new business win and its proto build schedule. Create sample requests and coordinate with NPI team, CSR and Shipping team to make sure samples are prepared and delivered to customer by requested dates.
• Work closely with Logistics to ensure on-time delivery and inventory control at warehouse and VMI hubs.
• Analyze the forecasts provided by customer and its contracted manufactures. Compare the forecasts between customer and contracted manufactures to come up with one accurate forecast. Provide supply commit based on current inventory and supply availability.
• Work closely with production planning team to manage the supply allocation and supply schedule. Interlock with planners in weekly basis to ensure quarterly and weekly supply allocation are sufficient to cover customer’s needs and supply schedule is on right time.
• Monitor closely on the inventory level to make sure parts are not staged in the hub for over 90 days. Inform and ask customer to clear up the aged inventory, otherwise quarterly allocation will be affected.
• Coordinate with engineers to make sure samples for new products are prepared and delivered on schedule for testing and pilot run. Will provide samples either from current inventory or request from manufactures. Ship the samples to designated locations by the requested dock date.
• Collaborate regularly with sales, logistic team and customer service. Interlock with sales weekly about the customer’s forecast. Work closely with customer service to make sure PO s are placed before parts are shipped. Getting tracking information from Logistic team and forward to customer.

Sustaining Program Manager

Confidential, Santa Clara, CA

Responsibilities:

• Work cautiously with customers on the Vendor Managed Inventory (VMI) agreement. Negotiate with them about the contract terms and parts to put on the agreement. Analyze the forecast plan provided by customer in weekly basis, follow the data and pipeline the inventory in order to fulfill customers’ needs.
• Closely communicate with factory to ensure all the orders are processed and delivered to customer on time. Place the purchase order to factory after getting confirmation from customer, monitor intently all the gating materials are prepared, parts are manufactured and deliver to customers before the requested dock date.
• Provide customer support to buyers when they have any inquiries, such as price quotations, product information, order status, shipping information. Also, serving as a connection between customers and factory in overseas, to provide a complete order fulfillment and well-pleasing purchasing experience.
• Create and process all the sale orders for delivery and invoicing. Generate the sale order and packing slip in SAP when parts are ready for delivery. For all overseas drop-shipments, collect shipping documents, generate packing slip and pass to accounting for invoicing.

Purchasing Manager

Confidential, San Jose, CA

Responsibilities:

• Monitor the inventories of two product lines: Optical drives and Microsoft products. Generate weekly inventory reports and submit to OEMs (e.g. NEC, LG Electrons, MSI, etc), to make sure they have the most updated information. Also create POs and place orders with suppliers based on the sales history and run-rate report, to maintain reasonable level of inventory.
• Submit POS / inventory reports to suppliers for any promotion programs such as price protection requests, floor day promotions and meet competition requests. Also by monthly basis, POS reports are generated and submit to OEMs
• Closely communicate with vendors in order to have updated information on any promotions, such as price drop, rebate promotion and floor day special. Work with marketing team to generate flyers and send to all customers to bring up more sales.
• Provide price quotes for sales team and answer questions about product information, shipping information (estimate arrival time) and promotion deals. Arrange any special order or drop-ship delivery from manufactures if necessary.
• Provide customer support at the e-commerce department, Confidential. Answer customer’s questions about invoice status, inventory check, part specification, pricing issue and shipping rate issue via phone or emails.
• Verify customers’ names and addresses with banks. Make sure those customers’ billing and shipping information match with banks’ records to prevent any fraudulent activities.
• Modify all the invoices as necessary. For example, fixing the shipping rate and shipping method errors created by system. If a specific part is out of stock, either cancel the backordered item, or exchange with another model, recalculate the subtotal, shipping rate and the new total, and recharge customer.
• Credit full amount of charges or partial charges back to customers’ credit card accounts using our credit system, JETPAY, due to cancellation or modification on invoices.

TECHNICAL SKILLS

• Proficient in MS Words, Excel, Access, PowerPoint and Outlook
• Experience with SAP
• Fluent in English, Cantonese and Mandarin
• Knowledgeable about CRM, Agile and i2 supply chain planning system