Sales Operations Analyst Resume San Jose, CA - Hire IT People

SUMMARY

Salesforce Administration ~ Project Management ~ Collaborative Leadership
A highly experienced individual with proficiency in Sales, Finance, Marketing, IT, Purchasing, Inventory, Warehouse, HR, as well as Administrative & Managerial positions. Extensive experience & knowledge in troubleshooting, end - user support, training, and documentation. Excellent proven Customer Service skills. Possesses strong planning, organizational & analytical skills, also Bilingual in English & German.

CORE COMPETENCIES

Project Management
Marketing Strategy
Strategic Alliances/Partnerships
Market Research/Competitor Analysis
Strategic Planning
Product Launch
New Business Development
Sales Forecasting
Budgets/Cost Controls
Analytical Problem Solving
Business/Revenue Growth
Customer Satisfaction
Communications
Relationship Building

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Sales Operations Analyst

Responsibilities:

Develop advanced multidimensional reporting that improved management productivity and visibility using Salesforce.com, Business Objects, SmartView, and Excel. Additional Ad Hoc Reporting and Dashboards.
Prepare Annual Operating Plan reports, Forecasting Plan reports and Revenue Recognition reports.
Lead database cleanup project which resulted in removing over 1M duplicates, implement processes and programs to ensure data accuracy and validation resulting in increased lead quality and deliverability of product.
Evaluate current setup and configurations to determine where improvements are needed and implement these changes.
Support multiple Sales Administrators and Leadership in providing metrics and sales processes to support business needs.
Prepare Business Requirement documentation for upcoming projects and ensuring all changes are in PCI Compliance

Confidential, Redwood City, CA

Sr. Salesforce Administrator & Sales Operations

Responsibilities:

Design and Develop initiative to separate the B2B and B2C lines of business into two separate instances.
Evaluate, document and revamp current processes using best practice solutions to ensure data quality to simplify complex system configuration and processes. Remove and re-engineer the cumbersome and faulty complexities within Salesforce.
Collaborate with analytics, project management, and senior staff on multiple cross functional projects.
Advise Director of Sales Operations on appropriate procedures and set up of Salesforce.

Confidential, Redwood City, CA

Sales Consultant - Oracle Direct Sales Consulting Operations

Responsibilities:

Design and develop quarterly business review metrics for all senior level management in the organization.
Coach, research, troubleshoot, and advise on all applications used such as Fusion CRM, SCTA and Business Intelligence.
Prepare instruction on support documentation of existing processes, best-practices and re-engineering those processes for improved efficiency and scalability.
Determine, collaborate, develop, enhance and implement reports and dashboards using BI software for global usage.
Collaborate with system and cross-functional teams to ensure that changes to dependent systems are known and assessed well in advance of implementation.

Confidential, Milpitas, CA

Salesforce Administrator/Project Manager

Responsibilities:

Command superior leadership and management abilities in successfully leading a Salesforce revamp project resulting in total cost saving to the company in the region of $5 Million by raising sales leads. Also develop a completely new instance of the CRM with all business policies incorporated.
Lead Marketo implementation, customize Marketo features to support business needs and processes.
Train inside/outside sales and executive management on optimum use of Salesforce resulting in faster lead generation, opportunity closures and increasing revenue over 2 years.
Improve Data Integrity, Reporting capabilities and Metrics by creating and implementing companywide processes and checkpoints to ensure steady and consistent workflow. Ensure that all processes and systems changes are in alignment with HIPAA regulations. Collaborate with VPs, SVP and C-level staff on multiple cross functional projects.
Manage marketing projects using agile methodology with 100% success rate on time to completion.
Manage Customer relationship for important Healthcare Clients such as The Leapfrog Group, MHA and Banner Health.

TECHNICAL SKILLS

Platforms: Windows ME, XP, Vista, 7, 8,10

Databases/Applications: Oracle, MS Access, Salesforce, Marketo, SAP Business Objects, Hyperion SmartView, Axys, Agile, Advent, Oracle BI 10g, Oracle BI 11g, PeopleSoft

Programming: Java, HTML

Project Management Software/Tools: Microsoft Project, Jira, Trello

Productivity Software/Tools: Microsoft Office Suite, MS Outlook, MS Visio, Adobe Dreamweaver, Photoshop, Google Analytics, Oracle Applications, Marketo, Demand Tools, Miller Heiman, Sandler Sales Methodology.

Language Skills: Native speaker in German and English.

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Sales Operations Analyst Resume

San Jose, CA

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