SUMMARY:

A dynamic IT management professional with (18 +) eighteen years of experience in release, project management and quality assurance. Vast cross - industry experience spanning large health care, telecommunications, consulting,banking and technology companies (Fortune 100 specialist). Successful track record of defining and implementingtest methodologies with expertise in identifying and implementing solutions, providing cost reduction and control and offering strong client service, while excelling stakeholder expectations. My ability to consistently exceed project objectives and maintain product quality has led to my career success. I am looking to utilize my analytical, leadership, team building and negotiation skills with a company that values product quality and high standard of management.

AREAS OF EXPERTISE:

• Test Methodologies, SDLC
• Strategic Planning/Analysis
• Technology Implementation
• Release Management, DevOps
• Agile Scrum Methodology
• Tapestry
• Genesys Platform, Cisco CUCM
• SaaS; Cloud Computing
• Project Management
• Team Leadership
• Cost/Benefit Analysis
• Communication Skills
• Waterfall Methodology
• EPIC EHR, HL7, HIPPA
• IVR, Intelligent Routing
• Web bases technologies
• Process Improvement
• Project Planning
• Cost Control/Reduction
• Programming
• Top-down and Bottom-up Methodology
• Computer telephony integration
• Mobile Application

TECHNICAL SKILLS:

Automation tools: SilkTest, Confidential Rational Robot, QA Partner, Winrunner, Loadrunner, SilkPerformer, Confidential Rational Performance Tester, JUnit, TestNG, Test Director, QTP, HP Quality Center

Databases: MS Access/SQL Server; Confidential 7.x, 9.x & IDS 2000, DB2 v8.x, 9.x, Redbrick, Oracle7 & 8i, MSRaid 4.1A, z/OS 390, ISeries 5.x, Silk Radar version 2.1, PTS, XPS, Sybase

Hardware: Compatibles, Unix compatibles, Macintosh, T1, T3, Fax, Printer, Scanner

Platforms: Windows NT/XP/2000/Vista/7, AIX, HP-UX, Linux, Solaris, Eclipse, Unix, Mac 0SX, Mac OS 8.6, Mac 0S9, Sun OS, OS/2, DOS

Applications: MS Project, MS Excel, MS Access, MS PowerPoint, MS Word, MS Exchange, Epic/Hyperspace, MS Visio, Visual Studio .Net, Crystal Reports, Query Analyzer, DreamWeaver, Lotus 1-2-3, FileMaker Pro, Confidential Docs, Confidential Drive, Confidential Sheets, Confidential +. Confidential AdWords, Confidential WalletMS SharePoint, Nexus, Jenkins, Remedy, Workday, Oracle E-Business Suite

Programing Languages: MS Test/Visual Test 4.0; PL/SQL, MySQL, DHML, HTML, Visual Basic, C, 4Test Language; XML, ASP, PERL

Web Servers: Confidential IIS 5.0, iPlanet 4.1, Apache/Tomcat 3.1.1, Confidential WebSphere, Sun Java Web Servers

PROFESSIONAL EXPERIENCE:

Confidential, CA

Technical Project Manager / Product Assurance Consultant

Responsibilities:

• Provided guidance and support for upgrades and “Go-Lives”
• Identified risks and constraints for test execution, project schedule and resources.
• Conducted market research to advance insights for the product roadmap including data analyses of existing and potential customers.
• Defined product planes containing the scope, timeline for software development life cycle phases.
• Communicated with key stakeholders throughout SDLC to set expectation and timelines.
• Managed User Acceptance Testing (UAT), End User Training and deployment support activities.
• Created & improved Release processes and documentation to minimize customer impact during changes
• Provided Release services for SDLC Waterfall and Agile/Scrum.
• Managed and drove Scrum Ceremonies - Daily Stand up, Sprint Planning, Retrospectives, Demo.
• Lead cross-functional team to support each Release project plan and post Release/Change review.
• Concurrently managed multiple Releases and Changes.
• Designed test strategies, developed test tools and implemented test cases to ensure highest quality deliverables.
• Facilitated walk-through, review and group meetings to identify, resolve and troubleshoot issues in the applications. Provided Project management experience managing multiple concurrent initiatives.
• Complied with standards and strategies of the software testing life cycle.
• Facilitated Scrum of Scrum sessions across the teams.
• Analyzed and tracked test results, user stories and documented defects/issues in Jira and Confluence .
• Served as a consultant for issues and topics related to an electronic health record (EPIC / Hyperspace).
• Provided support for clinical/operational activities in software design, configuration, implementation,

Confidential, San Francisco, CA

Project Manager | Senior Quality Assurance Consultant

Responsibilities:

• Facilitated release planning and implementation meetings with key stakeholders to identify proper sequencing of release components/packages.
• Ensured that issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule.
• Conducted interviews with customers and internal stakeholders.
• Communicated product plans internally as well as with prospective customers.
• Engaged with various departments within the organization to design, implement and support products
• Monitored the success of the product and developed plans to continuously improve the product.
• Defined and documents the release recommendation for each release and change to controlled environments. Included the release scope, schedule, deliverables, and roll back plan. Reviewed release recommendations with key stakeholders. Integrated the release process with Agile development processes.
• Identified and implemented processes to effectively manage and enhanced the release processes
• Oversees release decisions and processes in terms of the big picture/cross-departmental impacts.
• Provide overall leadership for the scrum teams. Managed Agile Regular interactions with cross functional teams and implemented visibility for the scrum teams
• Created and managed release plans, dashboards and deployment launch plans as required.
• Identified and scheduled project deliverables, milestones and tasks and keep management, clients and others information of project status, risks and budget constraints
• Facilitated Change Management and deployment planning meetings to collect data and information pertaining to the release
• Reported project status at all management levels
• Adapted Total Quality Management approach to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.
• Utilize Total Quality Management to improve the collection of processes, such as commitment by senior management and all employees, meeting customer requirements, reducing development cycle times, improvement teams, reducing product and service costs, employee involvement and empowerment, recognition and celebration, challenging quantified goals and benchmarking, focus on processes / improvement plans, in corporation in strategic planning.
• Identified opportunities to make tactical improvements to the release management process
• Managed Defect Triage Meeting to prioritized, track and assigned defects to the appropriate team
• Managed project cost to ensure it falls within budget constraints
• Provided Release coordination and communication during and after deployment including providing executive level dashboards for the release events.
• Managed Release execution by monitoring of each phase of the release. Validated the release as it progresses through various release gates and test phases. Alerted appropriate stakeholders of any errors or issues that need to be addressed.
• Pursued IT and Project compliance with the release acceptance criteria
• Maintained release management schedule for specific (or assigned) system(s).
• Offered expertise to Cash Product Office to evolve Quality Assurance structure
• Provided advice to Development and senior management to adapt/modify new processes/technologies to accelerate the growth and improve project quality results
• Consulted group of QA engineers and provided guidance to improve existing QA cycle/processes
• Participated in daily scrum meetings, spring planning, spring review, and spring retrospective.
• Worked with Product owner On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burndown, Release Burndown
• Facilitated triage meetings to resolve deployment issues and defects in cross portfolio environment

Confidential, Mountain View, CA

Lead Quality Assurance Consultant / Project Manager

Responsibilities:

• Developed Test Plan for current project deliverable. Structured quality assurance processes.
• Created Release/Project Management process for IaaS/PaaS Cloud offering
• Guided organization in implementing effective change management strategies and adopting industry best practices, such as the Capability Maturity Model Integration (CMMI). CMMI process improvement and technical writing.
• Proven capability to instill a culture of Passion for Excellence and Continuous Improvement to build a world class organization. Utilizes metrics, quantitative analysis, and defect reports to perform root cause analysis, remove systemic defects, streamline processes, improve program performance and make data-driven decisions.
• Provided eCommerce functionality expertise during project planning, development and production-support
• Managed cloud migration solutions for clients across the globe using Agile-SCRUM methodologies
• Established the data environment for the cloud application and their migration.
• Created project schedule for Quality Assurance team
• Developed fallback and contingency plans. Coordinated and responded to requests for changes from original specifications
• Identified quality assurance efforts. Created work breakdown structure and sized duration of each task.
• Prioritized tasks by identifying and executing critical tasks first
• Proactively communicated and worked closely with key project stakeholders including, development team leads, project managers and fiancé leads to coordinate and report on quality assurance findings, tasks/progress, dependencies, and plan moving forward
• Facilitated and coordinated team meetings
• Reported weekly status to upper management
• Produced monthly results to highlight rate of defects findings, severity level, fix rate
• Identified test infrastructure gaps, build test strategies and processes to address them
• Managed vendors on project assigned
• Identified, evaluated risks and implemented risk mitigation plan
• Documented and executed Sanity and Functional test scenarios for Confidential AdWords Billing UI. Validated workflows for various supported currencies (Euro, USD, local currencies) and payment instruments (Credit Cards, Fund transfer, Debit cards, Bank account and country specific payment instruments)

Confidential, Pleasanton, CA

Deployment Project Manager

Responsibilities:

• Hands-on experience in conducting customer & internal audits to verify compliance to relevant quality practices & procedures of quality assurance.
• Demonstrated abilities in handling process improvements and quality related activities like resource planning & in-process inspection in coordination with internal departments.
• Expertise in preparing test reports, design documents, test setup, specification, data sheet & drawing in the development for subcontractors on project assigned
• Consulted Confidential Business during migration of the internally managed Confidential call center infrastructure into the Confidential Business (VzB) hosted environment
• Extensively worked on Epic Tapestry - Benefit Plans, Benefit Packages, Benefit services, Benefit Component & Component Groups, Adjudication formulas, Vendor & Provider Contracts, Provider & Networks, Contracts or Service Component prizing, Claim Codes.
• Validated all aspects of quality assurance of the project which replaced 32 current call centers and built out 2 new data center infrastructures to support over 100 million calls per year.
• Responsible for assuring HIPAA adherence and PCI security activities for the project.
• Validated Genesys call routing test scenario implementation and execution from the database
• Pre and Post deployments activities management of a Genesys solutions
• Participated in testing the main functions of Genesys, including call routing to the proper agents based on skill based routing (skill sets), call transfers, inbound/outbound calling
• Created test strategies, write test plans, create test cases, test data, and test case execution
• Assured all component testing of the enterprise contact center services such as: intelligent routing, virtualization of multiple call centers (load balancing), multi-channel access, computer telephony integration, comprehensive reporting and analytics, telephonic (IVR) and web self-service, High Availability / Disaster Recovery / Performance Testing, workforce management, common/intelligent desktop applications.
• Provided engineering and administrative level expertise in Genesys supporting an external Confidential Business customer.
• Management and administration of Genesys applications to include Framework, e-Mail, Chat, Voice Portal, Workforce Management, Workload Management, Reporting, and Nuance TTS and Recognizer.
• Responsible for defect management of Auxiliary Applications such as Knowlagent/Intradiem, Opstel, Nice, Aspect-Core, Aspect-Empower, Aspect-Perform etc., utilizing HP Quality Center.
• Reviewed and approved test cases and test scenarios for call center applications for accuracy and adherence to business requirements and functional specifications.
• Coordinated and monitored project schedules across different project sites nationwide.

Confidential, San Francisco/San Jose, CA

QA Lead Engineer / Project Manager

Responsibilities:

• Improved stability and decreased redundancy by redesigning the communication environment and creating a plan to monitor and alert IT to technology issues
• Develop project plans, determine goals, time frames, funding limitations, risks, procedures for accomplishing the project. Determining staffing requirements, and allotment of resources
• Well Versed with Epic Tapestry Adjudication.
• Collaborated with business owners and stakeholders to lead eCommerce requirements gathering and analysis.
• Reviewed eCommerce platform and architecture to recommend effective options for implementing business functionality.
• Responsible for working with internal staff, stakeholders and clients to execute technical SaaS tool adoption projects including change and communication management.
• Owned and drove successful execution and delivery of eCommerce project solution implementation.
• Managed cloud migration solutions for clients across the globe using Agile-SCRUM methodologies
• Achieved seamless cloud migrations and integrations transparent to client customers, accomplished highly scalable and available applications under budget and with lesser hosting and maintenance costs.
• Regression testing for many other modules likes Beacon, Tapestry, Ambulatory, IP Clinical, ICD 10 during the end of cycles to meet the deadlines.
• Coordinated and managed a project with emphasis on the implementation, customization and support of Oracle eBusiness Applications
• Coordinated Oracle AIM Methodology team to develop templates for the user expectations and deliverables using project management for Oracle EBS Applications Modules
• EPIC application testing experience using HP Quality Centre. EPIC applications tested are: Ambulatory, Affiliate Link, Cadence, HAR Advisors, HIMS, HSQ, Emergency Department, Inpatient, Interconnect, MyChart, Total Health Assessment, Kiosk, Anesthesia, Optime, Inpatient Medication, Inpatient Pharmacy, Inpatient Clinical documentation, Home Health, ADT, Hospice, Home Health.
• Implemented, reviewed test scenarios, facilitated defect triage meetings and coordinated Change Review Board meetings
• Led all phases of product development including release initiation, planning, execution of QA efforts
• Identified opportunities for collaboration across departments
• Develop quality assurance plans to monitor project results against specifications
• Manage team to include hiring, developing, coaching and engaging employees
• Tracked and monitored defects in HP Quality Center.
• Provided timely and accurate reporting to all levels of management
• Verified EPIC test scripts and managing defects within HP Quality Center
• Implemented quality assurance strategies and streamlined existing strategies to optimize efficiency
• Ensured HPU releases met the deadlines and quality and content goals based on plan metrics
• Enhanced QA coverage by incorporating customer scenarios and prioritizing text scenarios
• Managed travel expense budget

Confidential, San Jose, CA

Project Lead/ QA Lead

Responsibilities:

• Managed, trained and mentored an ODA team
• Planned, coordinated and monitored project schedules, communicated schedule changes to team
• Improved efficiency of development and QA lifecycles by prioritizing tasks
• Involved in monitoring the data flow from using SQL queries and stored procedures to extract the data
• Engaged in QA automation across the portfolio, reducing the QA execution cycle
• Created/executed queries and authored SQL for test data management tools and processes
• Managed defect’s triage meetings and used Test Management Tools to track/review testing progress
• Identified, communicated and filed usability defects early in the QA cycle
• Maintained records of defects filed for DSA 1.2 and 2.1, developed status reports for management
• Developed text matrix to outline line items, feature owner, data completion and QU resources assigned
• Utilized TTT database as repository for existing test cases and to document new ones

Confidential, San Francisco, CA

Quality Assurance Lead Engineer

Responsibilities:

• Built effective and efficient test scenarios to achieve best possible quality while meeting deadlines
• Validated product quality and reliability using well-structured test techniques and scenarios
• Conducted Sanity Automation testing using Rational Robot
• Conducted reviews to evaluate/enhance proposed functionality, development processes & QA strategies.
• Collaborated with development and external teams to foster better cross-communication and enhance overall effectiveness of common strategies. Efficiently resolved ongoing customer issues and concerns

Confidential, Oakland, CA

Quality Assurance Manager

Responsibilities:

• Increased work productivity by 15 percent through the implementation of time saving processes
• Defined the test environment, including all test configurations, additional hardware and software requirements and tracking tools
• Automated GUI related tests using Silk 5.0
• Designed test cases for Java WorldServer running NT and Unix platforms with iPlanet 4.1/Apache Web Servers. Implemented and executed performance, regression, functional, integration, end-to-end tests
• Created text matrix to address functional and performance issues

Confidential, Oakland, CA

Senior Quality Assurance Analyst

Responsibilities:

• Communicated test progress, test results, and other relevant information to project stakeholders and management.
• That resulted in increasedproductivity of 10-15% and substantial cost reduction.
• Filed product defects in the Silk Radar bug tracking system
• Tested a 3-tier ASP application, working with web developers, Java programmers and DBA’s to ensure application functionality
• Worked with Perforce v. 99.2.14783 to manage a complex multi code-line structure in a distributed environment
• Analyzed Jrun log flies to determine the cause of Internal Server Errors
• Installed and configured Jrun Server engine v.3.0 to run the Bridge Stream Application
• Worked with Symantec Visual Café v.4.0 to integrate the code-line with development tools and analyze the JAVA code
• Used Symantec PC Anywhere v.9.2.1 for remote troubleshooting, product support and easy access of

Confidential, Oakland, CA

Senior Software Quality Assurance Engineer/QA Manager

Responsibilities:

• Defined the test environment, including all test configurations, additional hardware and software requirements and tracking tools
• Automated GUI related tests using Silk 5.0; Created text matrix to address functional / performance issues
• Designed test cases for Java WorldServer running NT/Unix platform with iPlanet 4.1/Apache Web Servers

Confidential, Cupertino, CA

Software Quality Assurance Engineer

Responsibilities:

• Drove software quality initiatives for MS Office 1997 and 2000 to successful conclusion.
• Completed assigned tasks ahead of schedule by 10% at a lower than expected cost.
• Executed acceptance, localization, configuration, regression and printing tests for MSPowerPoint97
• Performed File Conversion testing from PowerPoint97, 4.0 and 3.0 versions
• Tested new implementation of HTML format in Office2000
• Worked on testing new VML proposal for saving Office2000 properties in HTML format
• Performed Internal Sufficiency and Localization testing across Office applications
• Tested interaction for Code Page Conversion from Unicode based application/component to non-Unicode