Project Manager Resume Chicago, IL - Hire IT People

SUMMARY:

Associate IT Project Manager with change management and business analysis experience Telecom, Network, Infrastructure, Mobility, background.
Telecom: worked for and with MSPs to provide and request managed services: MNS, MIS, MSS, IPT, VOIP, TP. Asset management, expense management, billing consolidation.
Process Improvement: utilized ITSM, CSI, and ITIL practices to make improvements to workflows for operation efficiencies. Focus on cost savings and expense realizations.
Team: project recruiting, building, mentoring, cross functional training, working with other internal depts: IT Finance, Procurement, Audit, COE, Dev and Ops teams.
Vendor Management: MSP management, SLA development, RFP, PO, contract negotiation and management. QBR
Database RDBMS, CMDB, migration, integration, upload, interface, data mapping, report query and creation
Software sourcing, SaaS deployments, requirements definition, validation testing, UAT, implementation, application support
Systems analysis, release configuration management, bug fix tracking, enhancement, enterprise implementation. RUP, SCRUM SDLC methods used
Mobility: MDM, EMM, enterprise implementation, configuration and security policy administration. Draft Acceptable Use Policy. Mobile app development, iOS, Apple DEP VPP. Email server, domain, user group management, Exchange to O365 migration.

COMPUTER SKILLS:

ServiceNow SAP ERP HR FICOTCP IPLotus NotesO365

SM9 Service Manager PeopleSoft VantiveUnixQuick PlaceSharePoint

Quest KACEiCoreHtmlClear CaseOutlook

MobileIron Cloud R47BusinessDirectPHP Clear QuestProject

MobileIron Core 9.5 EFMSSQLPVCS TrackerAccess

WanderaGPSCTestTrackVisio

BitglassCognosCobol VSAMExcel

AfariaiGEMSTSOIBM3270PowerPoint

Opentext BillingIT

Documentum D2

EMPLOYMENT:

Project Manager

Confidential, Chicago, IL

Responsibilities:

Provided overall project and change management on transitional projects.
Analyze processes and documented functional requirements to increase operational maturity.
Created project plans, provided resource planning, estimated costs, scheduled testing and deployment activities.
Maintained MC3 ways of working an adapted PMI project methodology
Produced savings of 65k per month by ended bill processing services. Saas, vendor sourcing, TEM tool, billing and internal order integration into existing SAP instance. Audited expenses, validated account inventory, reviewed service contracts and identified cost reductions.
ServiceNow - cmdb integration from conversion and acquisition by Molson Coors International. Workflow development, service catalog, request and asset management module use. Knowledge base article creation.
MDM EMM Implementation - mobile device management, enterprise mobility management, strategic sourcing, cloud configuration and policy development, report generation. Vendor selection process Mobile Iron and Wandera iPad Refresh - Accomplished $30k in savings per month while reducing data plans and upgrading from platinum to gold service plans, and standardized all older tablets to iPad Air II 128GB model.
Performed UAT and conducted post surveys and achieved 99% above satisfactory ration transitioned mobile costs from corporate liability to employee, developed stipend program, produced saving of 540k per year.
Network Infrastructure - operations, service delivery, procurement, problem incident review, CAB, DC migration, DR setup, IPT VOIP, call manager, emergency responder, fiber upgrade, WAP install, MDF IDF build, UPS, VMC, Cisco webex, jabber, telepresence integration and upgrade.

Vendor Manager

Confidential, Hoffman Estates, IL

Responsibilities:

Solution and cost third party maintenance support for global retail, wholesale, custom and outsourced accounts.
Monitored and managed key SLAs by measuring vendors
Participated in new client funnel calls to support account managers

Project Implementation Manager

Confidential, Lisle, IL

Responsibilities:

Process new requests for MNS - managed network services, created timelines, document project end dates, track milestones, deliverables, schedule implementation activities, and process project closeout
Participated in large scale data migration to new target architecture platform for new EFMS® ordering system of Confidential signature EVPN (Enhanced Virtual Private Network) service
Participated in making ITSM improvements to the change order request process within Confidential.
Made significant improvements to CR servicing times, developed escalation process, corporate controls, and continuous improvement strategy.

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Project Manager Resume

Chicago, IL

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