EXPERIENCE SUMMARY:

Sr. Project Manager, certified PMP, Scrum Master/Agile SSM and BS degreed professional with over 25+ years of experience. Defined, planned, controlled, implemented and managed projects, programs and portfolio end to end. Worked with business leaders in the development of business processes and/or re - engineering. Managed full life cycle projects from definition to closure. Projects included vendor package selection, vendor package implementation, application development, product customizations, and product integration. Projects ranged in size from 100K-11 million and up to 25 direct reports. Worked with executive staff developing strategic plans and budgets. Background includes exceptional written and verbal communication skills.

SKILLS:

Project Management

Program Management

Portfolio Management

Statement of Work

Business Requirement Gathering

Test Plan/Uses Case

Production Implementation

Project/Program Risk Mngt.

Project/Program Issue Mngt.

Project Change Control

Waterfall Software Development

Scrum/Agile

Datacenter Infrastructure

Enterprise Information Security

Business Process Development

Microsoft Project

Microsoft Project Server

Clarity

SharePoint

Microsoft Office Tools

SmartSheets, QuickBase, Discovery, Skype, Confidential ABT Project Workbench, Lotus office products, Heat, Magic, Remedy, TrackIT, Peregrines, ServiceNow

SAFe Scrum Master 4.5 and DevOps, Project Manage Professional, Anderson Consulting Method 1, Price Waterhouse Summit, TenStep, ECMS, CMM/CMMI, IDEF 0 FIPS 183 & 184 Process Development, BofA ECMS, Business Process Management (BPM), Testing methodologies, Waterfall, Agile, Disaster Recovery

Retail/Manufacture

Financial/Banking

City/State/Federal Government

SKILLS INVENTORY:

Processes: Human Resources (HR, ERP), Customer Resource Management (CRM), Call Center Support/Help Desk, Software Development Life Cycle (SDLC), Technology Policies and Procedures, Service Level Agreements (SLAs), Training, Transitions and Mergers

Banking: Consumer Card Services, ATM, Consumer Lending, Small Business, Cash Management, Wire Transfer, Marketing, Branch Platform, ERP, Sarbanes Oxley, Patriot Act, Compliance, Legal, Wealth Management

AREAS OF TECHNOLOGY EXPERIENCE:

Software .: NET (C#, SQL server, Web), Unix, C/C++, Java, Web development, Database design

Hardware: Server specification and build, VRU, Voice over IP, Citrix, Virtual environments, Badge readers, time clocks

Infrastructure: Landing zone, DMZ and safe zone networks, Firewall, routers, load balancers, Mobile Device Security

Information Security: Mobile Device Management, Mobile Application Management Intune, Risk Management Archer, End Point Security, Intrusion Detection, Foglight, IBM Tivoli, NetCool, BladeLogic, SNMP, RunBook, SiteScope, BMC Patrol, Qualys

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Sr. Project Manager Consultant

Confidential, Greensboro, NC

Responsibilities:

• Information Security implementation of Managed Multifactor Authentication (MFA), Self-Service Password Reset (SSPR).
• Intune Mobile Device Management (MDM).
• Intune Mobile Application Management (MAM) within the Microsoft Azure Cloud.
• Rolled out each worldwide to 21,000+ employees.
• Managed day to date project time/budget/scope, conduction weekly team meetings, facilitated one off meetings, coordinated with vendor on design and issues, created weekly status reports and monthly budget reconciliation and forecast, worked with stakeholders, and presented to senior management status updates.
• Managed communications, configuration, testing, pilot and production implementation/rollout worldwide. Tools used Smartsheet’s, SharePoint, O365.

Sr. Project Manager Consultant

Confidential, Roanoke, VA

Responsibilities:

• Managed Workday ERP SaaS implementation with 130+ internal/external integrations with Agile SDLC. 3 HR DB conversions and configuration thru End to End conversion tenant builds.
• SAP former SaaS tool.
• Worked with architecture to consolidate 4 companies HRIS systems.
• Investigated time clock replacement for stores and distribution centers.
• Managed technical design of IAM (SSO), Active Directory, Multifactor Authentication(MFA) and mobile device security
• Re-baselined budget and schedule created by previous management, budget went form $3M to $11.5M and time line extended out 12 months.
• Establish program governance model.
• Managed day to date project time/budget/scope, conduction weekly team meetings, facilitated one off meetings, coordinated with vendor on design and issues, created weekly status reports and monthly budget reconciliation and forecast, worked with stakeholders, and presented to senior management status updates.
• Managed communications, configuration, testing.
• Tools used MS Project Server, SharePoint, O365.

Sr. Project Manager Consultant

Confidential, Charlotte, NC

Responsibilities:

• Managed Implementation of Enterprise Information Security and business systems analysis of Mobile Device SaaS Risk Assessment (Protect, NowSecure) in the Amazon Web Services (AWS).
• Managed implementation of Identify and Access Management (IAM) Multifactor Authentication (MFA) for employees.
• Managed Implementation of Enterprise Information Security IPv6 enablement. Managed replacement of Information Security 3rd party vendor network access.
• Managed day to date project time/budget/scope, conduction weekly team meetings, facilitated one off meetings, coordinated with vendor on design and issues, created weekly status reports and monthly budget reconciliation and forecast, worked with stakeholders, and presented to senior management status updates.
• Managed communications, configuration, testing, pilot and production implementation/rollout worldwide. Tools used MS Project, SharePoint, O365, Clarity.

Sr. Project Manager Consultant

Confidential, Hickory, NC

Responsibilities:

• Managed a wide range of projects for the Enterprise Information Security and risk management team, including implementation of Archer, replacement of firewalls and VPNs, development of weekly status report and management of SAP User Provisioning for Confidential, plus small projects.
• Managed day to date project time/budget/scope, conduction weekly team meetings, facilitated one off meetings, coordinated with vendor on design and issues, created weekly status reports and monthly budget reconciliation and forecast, worked with stakeholders, and presented to senior management status updates.
• Managed communications, configuration, testing, and production implementation.

Tools: used: MS Project, SharePoint, O365, Clarity.

Sr. Project Manager Consultant

Confidential, Charlotte, NC

Responsibilities:

• Managed Agile SDLC sprints and conducted business systems analysis of Wholesale profitability reporting system, ProfitView.
• The application interfaced with 30+ up/downstream application.
• Managed day to date project time/budget/scope, conduction weekly team meetings, facilitated one off meetings, coordinated with vendor on design and issues, created weekly status reports and monthly budget reconciliation and forecast, worked with stakeholders, and presented to senior management status updates.
• Managed communications, configuration, testing, pilot and production implementation.

Tools: used: MS Project, SharePoint, MS Office Tools, Clarity.

Sr. Project Manager Consultant

Confidential, Cedar Rapids, IA

Responsibilities:

• Managed upgrade of Workday SaaS version 20 to version 21.
• Developed internal upgrade process and repeatable project plan for future upgrades. PeopeSoft former SaaS tool.
• Managed PMO rollout of MS Project Server 2013. Worked with management to define Phase I project deliverables.
• Provided oversight of migrations from Daptiv and MS Project Server 2007 to MS Project Servers 2013.
• Managed document management SDLC utilizing Agile.
• Managed day to date project time/budget/scope, conduction weekly team meetings, facilitated one off meetings, coordinated with vendor on design and issues, created weekly status reports and monthly budget reconciliation and forecast, worked with stakeholders, and presented to senior management status updates.
• Managed communications, configuration, testing, pilot and production implementation.

Tools: used: MS Project, MS Project Server, SharePoint, MS Office Tools.

Sr. Project Manager/Technology Project Manager Consultant

Confidential, Charlotte, NC

Responsibilities:

• Team Lead for new datacenter build. Team build new data center in Richmond, VA and expanded 3 additional sites.
• Responsible for core data center Enterprise Information Security monitoring services. Installed network for landing point, DMZ and safe zone as well as servers and monitoring applications for various network, server and database monitoring tools.
• Managed De-Risk projects in bank data centers, addressing power rebalance, hardware decom, space reconfiguration, and network device power redundancy.
• My responsibilities continued previous duties from consulting role with bank.
• Managed implementation of Identify and Access Management (IAM)software for data center expansions and greenfield.
• Merrill Lynch Transition Team (Holistic Monitoring, FogLight agent deployment, 2330 agents deployed to Oracle, DB2, Sybase, and SQL servers.)
• Built infrastructure environment for Merrill Lynch Transition Team (Securities and Wealth Management), Built new FogLight monitoring environment
• IRS Server Commissioning (Decommissioned 28 IRS servers and associated workstations)
• Managed day to date project time/budget/scope, conduction weekly team meetings, facilitated one off meetings, coordinated with vendor on design and issues, created weekly status reports and monthly budget reconciliation and forecast, worked with stakeholders, and presented to senior management status updates.
• Managed communications, configuration, testing, production implementation.

Tools: used: MS Project, SharePoint, MS Office Tools, Clarity.

Sr. Project Manager/Change Manager Consultant

Confidential, Charlotte, NC

Responsibilities:

• Managed day to day project activities for LCR, MSB, OFAC, and CIP subprojects
• Developed and managed project scope, budget, schedule, deployment plan and FEMA according to ECMS guidelines.
• Managed TDM and Test Coordinator activities including requirements development (RM Caliber), software design (HLD, LLD), test plan development, test script development (Quality Center), SIT/UAT testing, Dress Rehearsal, Production Implementation
• Continuous Process Improvement, Business Systems Analysis Operation/Technology/eCommerce (CPI-OTE)
• Gathered data and analyzed metrics for recurrent production incidents resulting from system failures, operational process and IT process gaps and deficiencies.
• Provided solutions to system failures and recommendations for project change management process improvements and incident reporting process
• Presented finding to CIO/DIO executive staff.

Sr. Project Manager

Confidential, Birmingham, AL

Responsibilities:

• Managed day to day project and support activities for Sungard at client site Confidential .
• Developed and managed business system analysis, project scope, budget, schedule, deployment plan and risk for new releases, for release design, testing, implementation and warranty period.

Sr. Project Manager Consultant

Confidential, Charlotte, NC

Responsibilities:

• Represented Duke Energies Power & Delivery IT department during the pilot stage of Confidential portfolio management evaluation.
• Provided recommendations for portfolio management, program management, and project management aspects process requirements.
• Purchased hardware and software to establish a Citrix environment

Sr. Project Manager/ Technical Delivery Manager

Confidential, Charlotte, NC

Responsibilities:

• Managed and controlled installation of telecommunication equipment, hardware upgrades,
• Conducted contract negotiations between The City of Ocala and Eden Financials ERP solution provider.
• Reviewed and revised contract application license, professional services, support services and payment terms.
• Conducted ERP gap analysis for general ledger, chart of accounts, journal entry, project/grant, budgeting, accounts payable/receivable, purchasing, fixed assets, inventory, cashiering, and bid/quote.
• Conduct HR gap analysis for payroll, HR, employee training, applicant tracking, and job description.
• Business systems analysis for call center and application support for ALS-COM, ALS-SM, and ALS-KO Managed Operations Tier 1 CSS (11 resources) and Tier 2 support (4 resources) for consumer lending.
• Re-engineered Request for Change (RFC) process.
• Developed Project Scheduling and Resource Planning Guide with detailed step-by-step instructions.
• Trained and mentored project Managers on intermediate and advanced MS Project 2003 project planning techniques. Trained and mentored Department Managers in resource planning and forecasting.
• Managed Six Sigma measure phase for the Commercial Card client re-imbursement project for the State of Louisiana, team of 4 resources, budget $240K..

Sr. Project Manager Associate

Confidential, Charlotte, NC

Responsibilities:

• Developed Program/Project Office tracking application, managed team of 5 for 12mo’s.
• Project Management Methodology followed PMBOK framework of initiate, plan, execute, control, and close.
• Also included, issue management, risk management, and project reporting.
• The Mentored and trained project management skills to IT staff.
• Managed the development of the IT project methodology and PMO, created supporting templates and training material.
• Coordinated with operations, disaster recovery, IT Security, Vendor Management and Contract management to ensure corporate compliance was followed.
• Coordinated with all IT departments and operations in developing SLAs, Policies and Procedures
• Conducted yearly vendor management reviews, including contract review, corporate financial stability, corporate organizational stability, new product development/releases.
• Developed and managed IT strategic planning and budgeting processes.
• Monitored and controlled compliance and audit reviews of Sarbanes Oxley and Patriot Act.
• Responsibilities included creating job descriptions, interviewing candidates, and hiring IT resources.
• Managed day to day project activities for all project listed below
• Developed and managed business systems analysis, project scope, budget, schedule, deployment plan and risk plan according to established IT project methodology.
• Managed development and test activities including requirements development, software design (HLD, LLD), test plan development, test script development, SIT/UAT testing, Dress Rehearsal, Production Implementation
• Communicated weekly status of subprojects to program manager and presented weekly status to transition steering committee.
• Managed implementation/release updates of Enterprise Information Security and risk management software.
• Managed vendor development of intranet site implementation, managed team of 7 for 8 month’s, budget $250K. Coordinated with First Charter Infrastructure to acquire hardware.
• Managed Confidential and POS migration from an intercept processing model to a Co-op Processing model where STAR drives the ATMs, provides EFT switching and authorizes the cards with Verified by Visa. The final balance authorization would completed by First Charter.
• Managed Confidential switch migration, managed 4 resources for 9 month’s; coordinated the migration from the STAR Southeast switch to the Northeast switch.
• Also, managed upgrade/integration of Spanish of all ATM machines in the field. Investigated replacing older ATM machines.
• Managed Confidential debit/credit card services implementation of card/PIN production and mailing, inventory control, custom and generic cards, instant issue programs and activation labels
• Created RFP, Vendor Scoring Metrics, TCO, contract negotiation and management. I mplemented FundTech solution following First Charter project methodology. Worked closely with operation to define the following:
• Implement modules for bank reports, credit card reporting, funds transfer, ACH, book transfer, check management, and imaging
• Documented process for credit card reporting, funds transfer, ACH, book transfer, check management, and imaging
• Managed process development of account receivable, Accounts receivable/payable, Suspense, transit and wash accounts Full account reconciliation, Partial account reconciliation, Positive pay and check reconciliation
• Managed Wire System implementation preferred vendor FundTech, managed 2 resources for 3 mo’s, budget $80k
• Coordinated testing
• Upgraded Telecom Voice over IP and Implemented New Cisco switchboard for call center, managed 2 resources for 2 month’s.
• Developed Loan Tracking application, managed 5 resources for 4 month’s. Defined loan tracking process, developed business requirements, communicated to developer business needs, and coordinated testing. The project used a RAD SDLC approach
• Managed selection and implementation of Call Center solution, preferred vendor Magic, managed 6 resources for 9 mo’s, budget $350k. Created RFP, Vendor Scoring Metrics, TCO, contract negotiation and management. Implemented Magic solution following First Charter project methodology. Created VRU call tree, technology and business line SLAs, knowledge base, issue tracking process. Coordinated testing.
• Managed Loan Underwriting application replacement of COIN to ALS COM, managed 9 resources for 10 mo’s, budget $450K. Re-engineered consumer underwriting workflow, implemented Experian and Fair Isaac’s scorecards. Worked closely with operations to define the following. Coordinated testing.
• Managed First Charter internet website redesign, managed team of 10 for 8 mo’s, budget $250K. Coordinated with third party vendor for the creation of the First Charter internet site. Coordinated with hosting vendor to acquire hardware and security. Coordinated testing.
• Created Strategic plan for Confidential bill payment services, graphic distribution, and inter-bank transfer.
• Created Strategic plan for ATM terminal upgrade to color screens, check imaging, bulk currency and check deposit, thermal printing, and multi-language support.
• Developed IT Strategic plan and budget for physical years 2002, 2003 and 2004