EXECUTIVE SUMMARY

Dynamic and forward-thinking IT Project Manager with over 15 years experience. Proven ability to lead/mentor teams and manage multiple projects concurrently. Comprehensive start-up and international implementation and integration experience. Current knowledge of PM Best Practices PMBOK .

Over a decade and a half experience managing projects of increasing scope, complexity, budget, and size has yielded a dedicated, energetic, highly analytical, well-polished professional. With a sterling history of building and leading highly skilled, cross-functional teams in an open/approachable manner that ensures roll-outs and deliverables are consistently on time and under budget while solidly meeting/surpassing defined specifications requirements. Strong requirement gathering knowledge, with emphasis on identifying and thoroughly documenting of company-wide best practices. A seasoned presenter leading demonstrations/proposals that transverse all internal company levels and outside entities. Hands-on experience with multiple Project Management methodologies and tools allowing for concrete resolution of critical issues on key projects and a development of a constantly improving process and problem resolution skill set. The end result is an established track record of successful completion and delivery in fast-paced, complex, result-driven, cultures against aggressive timelines.

Areas of Expertise

Project Management SDLC, SCRUM, Agile, Waterfall, XP - Strategic Planning - Needs Assessment - Budgeting Expenditures - Software Engineering - Network Administration - Technical Support Troubleshooting Installation Migration IT Strategy Design - Process Improvement - Requirement Definition Process Documentation Business Presentations - Systems Architecture Hardware Application Integration/Implementation - Process Automation Improvement Risk Management -Resource Management - Problem/Incident Management - Change/Configuration Management Team Building Mentoring Application Development -

Professional Experience

Confidential

Founded in 1883 it's the one of the oldest animal shelter on the East Coast. It operates as a 501c3. Providing a full complement of animal care, veterinary, humane education and law enforcement services to the community.

IT Project MANAGER

• Combining my desire to give back to society and love of animals with my proficiency as an IT Project Manager and Operations Analyst/Consultant, I realized a need for my expertise at the SPCA of Westchester. Brought in initially to assess and resolve IT issues and provide tech support. I quickly realized the specific ways leveraging technology will streamline their operations, save them time and money, and increase efficiency across the board with the end result being able to provide a more comprehensive level of services to the animals and public. Thus allowing me perform a Pareto analysis and identify a handful of projects with the lowest financial burden and biggest reward. Keeping in mind the varying financial constraints of a 501c3 I built my business cases and initial project assessments to include charitable channels, leveraging my relationships in the hardware and software industries, to provide options for the procurement of resources. Act as technical PM on large capital development project 5-7M budget and 3 year duration providing the project definition, and forming initial work plans. Taking into consideration the other trades and phases of the project construction, etc. I have begun to manage the issues and define the scope of the project. Allowing me to identify sub-projects with shorter iterations to more easily facilitate the continuing analysis and changing design components of the overall plan. Allowing me to create work breakdown structures WBS and network diagrams for building of the teams vs. outsourcing components, etc. With this addressed I have begun to more completely build out and manage the work plan while addressing the identification/management of risks, communication, documentation and procurement of resources. As definition became clearer I started the initial phases of planning the development/construction of the various sub-projects, implementation, testing.
• Monitored and augmented network storage capacity and TCP/IP networks.
• Advised, troubleshot and improved volunteer database and user interface.
• Assessed current telecom systems, implemented configuration changes, researched Hosted PBX options.
• Provide onsite and remote tech support.
• Advised on web site and sourcing of contract firm to perform the revamp and the development of requirement for outsourcing of project.
• Providing Analysis Project Management on a 5-7M capital development project with a 3 year duration.
• Advised on SIP Trunking recommendations as a way to increase network traffic capacity and allow for more robust telecommunications platform.
• General facilities maintenance everything from cleaning to minor construction and set up/tear downs and general logistics for events .
• Provide animal care as needed.

Confidential

Chief Operating Officer/Board of Directors

• Recruited to build startup infrastructure from the ground up. Interfaced with investors to structure pre-operational finances and developmental pipelines. Designed and developed company philosophy, business models, and forecasting strategies targeting immediate growth and sustainability. Drafted company and departmental budgets. Managed recruitment, hiring, and training of personnel. Designed and implemented IT infrastructure, including pioneering of latest technologies. Researched and initiated best practices in all areas of systems architecture, contract negotiations, as well as marketing and sales strategies. Coordinated operational procedures, managing team of 25 full-time and 50 part-time staff. Oversaw procurement of vehicles, merchandise, and facility resources. Ensured compliance with state and federal licensing boards and regulations.
• This required identification and management of multiple projects, of varying scope and complexity from a wide variety of disciplines and industries requiring a working knowledge of varying PM methodologies and tools as well as expert knowledge of Systems and Software Development Life Cycles and Project Life Cycles.
• Championed installation of cutting-edge broadcast multimedia presentations for online-bidding platform, optimizing system resources and ensuring uptime status during auction events.
• Designed and managed the development of multiple SDLC projects providing robust multimedia rich applications to foster the internet bidding, mobile apps to streamline the business flow and provide conveniences that other auctions could not at the time.
• Initiated operational business within six months of inception.
• Generated profit and return on investment ROI within three months of operation.
• Negotiated and implemented cross-departmental initiatives
• Acted as Scrum Master while using Agile Project Methodology during the SDLC.
• Worked extensively managing the involvement and communication with/between Auction Empire and 3rd parties and outside entities demos, presentations, research analysis of 3rd party product implementation .
• Develop, maintain, and track project plans including WBS, schedule, scope, risks, and change management
• Manage full SDLC application development projects using agile development methodology
• Worked with business end users to document and analyze user requirements and use cases that feed into the
• development process.
• Manage defects prioritization and delivery
• Communicate project status to all stakeholders, including project team members, end users management,
• and senior management.
• Lead cross-functional teams on medium to large-scale complex technical projects or phases of a larger project.
• Work closely with the end users, business technologies, and others to understand and prioritize business goals.
• Develop project plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, budgets and allocation of available resources and document full Work Breakdown Structures WBS .
• Perform risk analysis of critical project cost, schedule factors, and implement mitigation measures.
• Facilitate business and technical design sessions, data conversions planning and case model design working in a Multi-Tiered environment.
• Act as subject matter expert, in a specific technology or business function.
• Conduct project status meetings, prepare and maintain project milestones, schedules, action items, and issues
• Provided leadership, guidance, and assistance to project team members as required
• Facilitate meetings at all levels and publish meeting minutes
• Implement process improvement initiatives to improve the development planning process
• Analyze and predict productivity gains expected to be realized from planned software releases

Confidential

Manager of Technology Internet Services/Inventory Manager

• Directed companywide IT strategies and initiatives for auction enterprise with 2M in monthly revenue. Organized and optimized IT functions, serving as Chief Engineer for all mission-critical and inventory-management systems. Administered remote logins, virtual private networks VPN , and mobile-business solutions. Trained and supported key personnel and end users. Orchestrated daily operations for general merchandise and surplus divisions, managing recruitment, hiring, training, and monitoring of personnel. Oversaw team of nine direct reports and 50 indirect reports. Managed asset acquisition, logistics, and auction-related processing procedures. Ensured retention of government contracts to continuously drive revenue and guarantee premium service offerings.
• A fast paced deadline-driven environment requiring superb communication, conflict management, leadership, and problem solving skills. Many projects required fundamental changes to manner in which inventory is processed and sold. This was accomplished with minimal disruption to the existing culture and required/demonstrated highly evolved abilities to build rapport and consensus with all manner of individuals both within and outside of the company 3rd parties and clients . Showing a strong ability to influence and facilitate while engaging with teams embodying diverse functions, differing locations, and a wide variety of industries and businesses.
• Implemented company's first internet bidding platform by developing established prototype models, ensuring operational function and reliability upon rollout.
• Increased price drive 1.3M, online sales 750K, and catalog views 250K within six months of online-bidding rollout.
• Expanded auction cycles from monthly to biweekly structures by optimizing online and remote auction capabilities.
• Migrated IT infrastructure from peer-to-peer environment to secure, multi-server Windows domain with dual wireless networks and triple-tier redundancy.
• Developed and managed project plans, estimates, scheduling and budgets.
• Develop and communicate PMO standards, methodologies, policies and procedures to team members.
• Chaired meetings with owners, developers, cross-departmental personnel, and stakeholders to communicate overall requirements and status of projects in the pipeline.
• Diagnosis of project risks and issues and management of mitigation plans.
• Monitors, tracks, and reports on project change control.
• Managed program activities including work pipeline, project staffing, project reviews, project financials
• revenue, margins, and profitability , resource utilization, customer relationship, program status
• reporting, solution architecture support, services estimation and pricing, work order development, and
• change management.
• Performed project initiating and planning tasks including SOW development, customer negotiation,
• contracts signing, stakeholders' identification and analysis, project schedule development, project
• staffing, and project kick-off.
• Managed and enforced the application development process/methodology spanning the entire SDLC from
• planning and analysis to design, coding, testing, and documentation. Also managed other activities
• including development effort estimation, sales support, development assignments, and escalations from
• both internal and external customers.
• Achieved and maintained client success and satisfaction through collaborative relationships with
• customer C-level Executives.
• Successfully managed project for creative and functional redesign of commerce website..
• Project managed enterprise project encompassing application integration, enhanced functionality within systems implemented on new network load balancing hardware software to provide enhanced email marketing capabilities project completed successfully within agreed to time frames.
• Prepared business requirements and work flows, project managed all aspects of enterprise project cross-functional team of developers, database administration, business operations, and external vendor partner to convert internal systems management to integrate with back end systems.
• Practiced combination of standard project management methods adapted for agile development environment building a joint project vision within the team, collaboration and open communication, daily meetings to promote flow and exchange of information, monitoring, measuring and adjusting to meet project objectives.
• Collaborated with sales team on new opportunities including RFP reviews, proposed solution review and
• approval, RFP response, scope of work development, deals reviews, services estimation, and pricing. Also
• work closely with the sales team on developments within the region, status of the activities, potential
• new opportunities, and advise the sales manager on required actions.
• Led the on-going organizational development of the program staff including training, career planning,
• administration, recruitment effort, and performance reviews.

Confidential

Operations Manager

• Developed and implemented operational processes and procedures to streamline operations and increase efficiency. Established standardized production tasks to strengthen result-oriented metrics and reporting capabilities. Managed team of six direct reports, overseeing comprehensive warehouse operations. Led production of monthly warehouse auctions. Created e-commerce platform as new operating modality switching from live auctions to internet only auctions.
• Optimized IT infrastructure to initiate online-auction capabilities, transitioning system from live-action model to online-only platform. Spearheaded research and development of new systems and trained employees after system implementation.
• Managed program activities including work pipeline, project staffing, project reviews, project financials
• revenue, margins, and profitability , resource utilization, customer relationship, program status
• reporting, solution architecture support, services estimation and pricing, work order development, and
• change management.
• Increased average warehouse-auction growth 100 by strengthening online presence and producing multiple monthly warehouse auctions.
• Managed and distributed projects of varying sizes and complexity.
• Demonstrated track record of successful deliveries showcasing an ability to work independently and as part of a team in an aggressive deadline driven environment.
• Application of highly developed critical thinking, organizational, and multi-tasking, and prioritization skills in the concurrent management of multiple projects.
• Designed implemented, analyzed, and reported on testing of technologies during development, release, and post release added functionality, fixes, etc.
• Trained staff and familiarize customers both new and long standing on the new business modality, the technologies they employ and how to use them.

Confidential

Security Manager

• Oversaw security-related operations for top-grossing Phoenix location. Managed team of 10 direct reports to ensure safety and security for both physical and electronic entities. Project Management of all upgrades and maintenance of camera systems and internal software. Trained employees on systems upgrades after installation.
• Reduced volume of security-related incidents 49 over two years.
• Managed program activities including work pipeline, project staffing, project reviews, project financials
• revenue, margins, and profitability , resource utilization, customer relationship, program status
• reporting, solution architecture support, services estimation and pricing, work order development, and
• change management.
• Designed and installed innovative security system, implementing optimal software and IP cameras in creation of two distinct wireless networks.
• Estimated task duration and applicable budgets for all project resources.
• Identified, addressed, documented, and closed issues quickly and effectively.
• Performed project initiating and planning tasks including SOW development, customer negotiation,
• contracts signing, stakeholders' identification and analysis, project schedule development, project
• staffing, and project kick-off.
• Managed and enforced the application development process/methodology spanning the entire SDLC from
• planning and analysis to design, coding, testing, and documentation. Also managed other activities
• including development effort estimation, sales support, development assignments, and escalations from
• both internal and external customers.

Confidential

Technical Data Systems Manager

• Authored and implemented new methodologies to capture, track, and report vital data regarding company success and growth. Designed dynamic data-viewing models to facilitate operational success while meeting forecasted goals. Created and managed database capable of estimating resource allocation and pipeline information for distinct projects. Disseminated manager information by geographic region in order to track jobs and create production values that identified employee worth and volume of revenue acquired for company. Continually demonstrated highly evolved critical thinking and strong analytical skills with a meticulous attention to detail underlying the management of a variety of projects.
• Increased revenue 3M in one year by implementing data-capture and changing reporting procedures.
• Created and presented reports that provided real-time view of current operational status to Senior Management, enabling fact-based, data-driven decisions that powered company success.
• Strengthened employee-evaluation procedures by developing metrics and reports assessing individual productivity.
• Application of strong analysis, data management, and problem solving skills to design data bases, query structures, and algorithms.
• Led the on-going organizational development of the program staff including training, career planning,
• administration, recruitment effort, and performance reviews.
• Managed and enforced the application development process/methodology spanning the entire SDLC from
• planning and analysis to design, coding, testing, and documentation. Also managed other activities
• including development effort estimation, sales support, development assignments, and escalations from
• both internal and external customers.
• Managed all project testing activities including test plans, test execution, System Integration Testing,
• Regression Testing, User Acceptance Testing, Operations Readiness Testing, and defects and fixes
• management.
• Negotiated and implemented cross-departmental initiatives.