SUMMARY:

• I have a broad history in providing services to a diverse set of areas to include defense/military, telecommunications, information security; logistics; manufacturing (discrete/process), healthcare, legal, petrol - chemical, industrial process, retail, financial, and high technology.
• Technical Writer/Documentation Specialist
• Information Assurance/Network Security
• Int. Projects (Iraq, Afghanistan, Kuwait, Mexico)
• Quality Management (QA/QC/Testing)
• Project Management
• Product/Services Marketing
• Network Engineering & Design (TEL/LAN/WAN)
• Business Application Analysis
• Information Technology Consulting
• Telecommunications Planning & Operations
• Business Presentations Development
• Project Management (Implementation)
• Business Analysis & Systems Planning
• OEM/Vendor Relations Development
• Imaging Systems Design/Analysis
• RFP/Proposal Management/Coordination
• Product Analysis/Management
• Information Architect
• Logistics Analysis
• Multimedia & Graphics Design
• Database Development/Analysis/Management
• LIMS/Laboratory Systems Integration
• Document / Records Management
• ISP/OSP Fiber Optic & Copper Cable Plant Design
• Wireless Network Design/Deployment
• Programming
• Disaster/Continuity Planning
• CAD design and drafting
• Technology Roll - out Planning
• Audio/Visual (AV) and VTC Systems Engineering

TECHNICAL SKILLS:

General Software: MS Excel, MS Visio, MS Project, MS PowerPoint, MS Access, VBA, MS SQL Server, MS Word, MS Office, AutoCAD, Design CAD 3D, Corel Draw, Corel Photo paint, Adobe Acrobat Pro, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe FrameMaker, Adobe Captivate, MS Windows XP/2000/ME/Server 2003,Active Directory, MS Visio, Google Sketch-Up, Snag-it, Xara Extreme, DoDAF artifacts, SPSS, Primavera P6, Crystal Reports, Cobol, VB, Camtasia, QuickBase, Information Mapping, NetSuite, BigFix (TEM, IBM Tivoli, IBM Web Reports), Fidelis XPS Data Loss Prevention System, AMHS messaging system, VMS, McAfee IPS/NSM Intrusion Prevention System, Retina/REM Compliance scanning, HBSS-Host Based Security Systems, netViz Project Author, netViz Enterprise Suite.

General Equipment/Technology: Polycom video conferencing systems, Tandberg conferencing systems, Netgear AVB switch, Crestron Digital Media Switchers DM-128/DM16x16,, Crestron DM transmitters/receivers, Crestron Room Scalers, Crestron Lighting Control, Crestron AV Controllers, Planar video wall systems, BiAMP Tesira Digital Signal Processors, BiAMP Tesira EX-IN/EX-OUT Mic/Line Input interfaces, BiAMP Tesira EX-AEC Auto Echo Cancellation Mic/Line Input interface, Saros speaker systems, Crestron amplifiers, Voice systems, audio mixer boards, Redcom IGX Switch, Promina Switch/Multiplexer platforms, PBX operations; Various Satellite platforms (USC-60, DKET); radio propagation LOS/TROPO Communications (TSSR), digital Microwave (MM) equipment operation, KIV 7/KIV 19 Encryption Devices, DRSN Red switch devices MDA/DPM, DSS-1, CCTV, security systems, barcode scanners/readers, proximity sensors, Automation hardware Switches and routers from various manufacturers Cisco, 3COM, Nortel, Cabletron, SonicWall. Ancillary devices to include KoamTec Barcode scanners, Custom Kube II thermal printers, APG Cash drawers

PROFESSIONAL EXPERIENCE:

Confidential

Project Engineer

Responsibilities:

• Responsible for development and maintenance of technical documentation, to include installation instructions, maintenance procedures for Information Technology (IT), with related training materials in support of the Ministry of Interior Network Operations Center/Joint Operations Center (MoI NOC/JOC) compound in Kabul, Afghanistan.
• Involved in significant collaboration with technical teams from Information Assurance (IA)/Cyber Security, Networking, Systems, Virtualization/Convergence, and Audio/Visual (AV), as well as the in-country project management, for documentation development such as writing policies, templates, and business processes, with extensive writing of comprehensive reports based on assessment of findings.
• Provided focused documentation guidance for the Information Assurance (IA) security stack elements while working with the Cyber Security SMEs. Assisted in documenting the security stack model to better visualize the complexity of the cybersecurity problems and the implemented/proposed solutions.
• Provided broad-based technical editing/writing skills in a wide variety of areas, specifically in developing written content for the contract deliverable requirements list (CDRLs).
• Provided engineering, Implemented, and operated Audio/Visual (AV) systems within the MOI complex and the National Police Command Center (NPCC) to include the Joint Operations Center/Wall of Knowledge (JOC/WOK).
• Integrated AV equipment from a range of vendors to include Crestron, Planar, BiAMP, Polycom, Netgear into the MOI AV network.
• Defined service objectives for Audio/Visual systems within the NPCC/JOC to address event management (Service Monitoring and control) that is in alignment with NPCC/JOC operational requirements. Developed a Capacity plan, Management Plan for stability, and development of technical operations documentation.
• Scheduled and executed with the Audio/Visual JOC/WOK team periodic audits of physical assets against information in change management (CM) lists generated from CM data sources - SharePoint & OTRS ticketing system, Access LOM database, Excel lists, and the WASP mobile asset tracking system.
• Assigned security and management roles to the Audio/Visual JOC/WOK team members for security during management of the AV systems via web and specialty interfaces.
• Provided engineering/operations support for VTC, IPTV, and CCTV systems for integration and monitoring of the NOC and JOC/WOK.
• Defined JOC/WOK Crestron digital media matrix switch configuration parameters.
• Development of database tools to include tables and queries for consolidation of the list of materials (LOM) proposed in the project and as part of logistics support and automating asset tracking/management.
• General guidance on development of a governance model consistent with ITIL.
• Responsible for updating the IAP project deliverable tracking system - LiveLink.
• Responsible for production of week/monthly activity/performance reports, and other metric reporting as required by the project manager.
• Responsible for the collection, reviewing, editing/redlining of CAD and other drawings.
• Responsible for the creation of CAD and other drawings in 2D/3D using AutoCAD/Visio and other vector drawing tools.
• Responsible for the creation of PowerPoint and other presentation data for submission to the project manager, contracting officer representative (COR), and other engineering partners/contractors.

Confidential

Technical Writer-Security Domain

Responsibilities:

• Developed documentation in support of global Infrastructure projects sponsored by Information Security (IS) organization such as Active Directory redesign and implementation.
• Documented processes, procedures, and technical information for projects related to Active Directory (AD), Information Security, and Identity Access Management (IAM). These areas included:
• Microsoft Azure Cloud AD; Azure AD Connect; IDaaS (Identity as a service), PAM (Privileged Access Management), Active Directory rights delegation, Ping Identity Management, and RSA SecurID.
• AD Group Policy Objects (GPOs).
• Created technical documentation and diagrams including, but not limited to, operations guides, processes, procedures. Installation and configuration guides, user guides, transition guides.
• Produced technical diagrams for use cases, process flows, and support flow diagrams.
• Developed a graphical documentation process that visual depicted a project’s document elements and structure. This system also facilitated tracking and completion levels for project documentation.
• Developed SharePoint documentation repository library structured to correspond with the graphical process reflecting the overall project end-to-end documentation.
• Interviewed technical and non-technical stakeholders for the purpose of creating documentation.
• Documented process for creation of AD accounts for internal and external users as well as the management of the new AD environment
• Utilized ServiceNow Change and Release Management to gather/create/review templates and views of the control IT change processes from creation, risk assessment, conflict detection, and approval to environmental changes. Review scheduled requests, risk assessments, and the calculations.
• Worked with Engineering, Operations, and other technical teams

Confidential

Technical Communications/Writer/Documentation Specialist

Responsibilities:

• Researched and developed original writing of highly technical operations, administration, maintenance, and procedures manuals.
• Confered with various configuration teams such as Business Analysts, Developers, System Testers and Product /Process SMEs to acquire technical specifications, define operational procedures and determine subject material to be documented for publication and inclusion as configuration item (CI) data fields.
• Developed drawings, BOM, parts catalogs, specifications, mockups and process flow to integrate and delineate technology, operating and repair procedure, and production sequence within system documentation artifacts.
• Developed new technology/refresh installation documentation for field technicians in support of Confidential & Confidential and partner retail environments.
• Collaborated with the Development teams in the planning, specification and testing phases of the software or hardware deliverables.
• SME for the support of newly deployed technologies.
• Developed the support model, associated documentation and provided training on technical support effort required.
• Provided on-site project management of select deployment teams during rapid fielding of systems.
• Used NetSuite (Enterprise Resource Planning - ERP) for development and enhancement of change/configuration management (CM) by providing key performance indicator (KPI) dashboards and approval mechanisms using advanced workflow tools.
• Used NetSuite scripting/reporting for automating change management queries to the database backend (Oracle/NetSuite) to automate provide trending analysis of assests.
• Used Confidential System Support (DSS) /QuickBase as a CMDB for assets for tracking deployment and configuration information.
• Used Confidential System Support (DSS) /QuickBase to establish baseline processes for new technology rollout initiatives.
• Developed a document management system (DMS) using forms, views and scripts in the Confidential System Support (DSS) /QuickBase system for project/asset related support documents.

Confidential

Senior Information Assurance Security Engineer/Cyber Security

Responsibilities:

• Provided vulnerability management oversight and support of enterprise systems and follows the protocols as outlined by the Vulnerability Management Systems (VMS) and Standard Operating Procedures (SOP).
• Analyzed events by monitoring information assurance assets (Intrusion Prevention Systems, Antivirus, DLP, Host Based Security, etc.
• Determined appropriate courses of action in response to incidents, initiating first level reporting and response to directives issued by USCYBERCOM (USCC), and escalating incident response procedures.
• Performed day-to-day analysis of vulnerability scan data using DISA Assured Compliance Assessment Solution (ACAS), Microsoft Excel, Enterprise configuration management database(s), Tivoli Endpoint Manager (TEM) and other enterprise tracking systems.
• Acknowledged IAVAs dropping from USCC, scoping the footprint of those vulnerabilities, tracking compliance to those vulnerabilities and reporting to interested parties, to include C-level executives.
• Followed policy, program, process, procedures and USCC guidance on Vulnerability Management (protect) tactics, techniques and procedures (TTPs).
• Performed vulnerability scanning and testing of Computer Network Defense (CND) Infrastructure Systems such as firewalls and IPSs.
• Completed regular situational awareness reports and other reports on a recurring basis.
• Provided guidance on vulnerability and remediation.
• Analyzed situations and suggesed information assurance (IA) solutions and process improvements to help minimize the risks Confidential faces to computer network defense threats.
• Communicated and interacted with the Confidential customer, vendor service providers, other government entities, and functional peer groups verbally and through electronic correspondence to gain cooperation of others, seek or distribute or coordinate information, and to report.
• Ensured project schedules and performance requirements were met.
• Utilized IBM BigFix /IBM Endpoint Manager, Tivoli Endpoint Manager (TEM) as a primary change management database (CMDB) for asset configuration items (CI). Used the system for remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory functionality.
• Developed/updated plan of action and milestones/mitigation (POA& M) to address asset issues identified during network scans using configuration item (CI) information from the CMDB.
• Updated Information Assurance (IA) security process and procedures as well as technical documents in the online WIKI reference documentation for operational support.
• Updated of shift duty logs using Microsoft OneNote to track issues/incidents and actions taken as part of shift continuity reporting.
• Acted as a first responder to IA and Cyber Security incidents, which includes incident response to determine scope and impact, isolation strategies, remediation tasks, preserving forensics, and enhancing overall systems and network architecture to minimize future risks of similar incidents.
• Performed incident response of cyber-attacks based on monitoring of:
• Firewall rule hits.
• Intrusion detection/prevention system events.
• Data loss prevention system events.
• Enterprise-wide anti-malware detections.
• Performed classified material incident handling.
• Executed Incident/Security Reporting - Managed the distribution of information to all levels of upper management/leadership, including all levels of end-users. Includes writing and distributing enterprise communications on IT and Cyber Security activities as required. Performed ad hoc reporting of incidents through proper channels.
• Perfored Nessus scanning that covered a range of checks, including unique Common Vulnerabilities and Exposures (CVEs)
• Monitored the activity of Passive Vulnerability Scanner (PVS) network traffic in real-time. It determines server and client-side vulnerabilities and sends these to Security Center in real-time. It continuously looks for new hosts, new applications, and new vulnerabilities without requiring the need for active scanning.
• Utilized Host Based Security System (HBSS) constituent components McAfee ePolicy Orchestrator (EPO), desktop agents, policy auditor, rogue system detection as well as asset baseline monitoring to monitor desktop assets.

Confidential

Senior Technical Business Consultant/Management Analyst/ Database Manager-Developer

Responsibilities:

• I held an appointment as an Information Management Officer (IMO) for the command. As the IMO I provided a broad range of technical support services with the daily functions of computer, network and software management for the site and end users. The IMO is the primary support and interface for the command for daily person-to-person interaction in troubleshooting, information exchange and help with ticket submission and issues.
• As IMO I worked with the Remedy trouble ticketing system to escalate actions and to track configuration issues on our systems (desktop and server assets) in the command.
• As IMO I was responsible for Active Directory services within the command. I defined, managed and executed Group Policy Objects (GPO’s), to ensure access control and configuration of systems with the command.
• As IMO implemented security policies for applications (Database & front-end applications), systems, networks, storage infrastructure, and data access and transmission requirements. This includes configuration baselines strategies Confidential subordinate sites, documentation and providing guidance for operation and usage.
• Served as one of the command’s designated Information Assurance Security Officers (IASO) and as such performed a variety of tasks to include security compliance scans (Retina), vulnerability mitigation, information assurance vulnerability alert (IAVA) response, and patch implementation.
• As IMO/IASO provided assistance in the preparation, coordination, distribution, and maintenance of various plans, policies, instructions and to guide on the relevant operating policies and procedures.
• As IMO/IASO ensured that there is a general awareness amongst the users about the information assurance security policies and train them on the same. If there is any non-compliance, then ensure that it is reported to the highest authorized person keeping in terms with the rules and regulations of the organization.
• As IMO/IASO worked with higher commands to ensure that the Confidential /LOGCAP command systems adhered to certification and accreditation procedures consistent with their requirements to complete the DoD information assurance certification and accreditation process (DIACAP) documentation packages.
• As IASO was responsible for notifying and reporting if there is any kind of security violation and make sure that there is no occurrence of any such incidents.
• As IASO assisted in analyzing and assessing the security solutions, to check, review, and verify all the details related to information assurance vulnerability management, and to maintain all the necessary documentation to keep a track of the security related problems.
• As the database manager (DBM)/developer, I developed the architecture, input and management of the theater Administrative Contracting Officer (ACO) database, the Quality Assurance (QA) databases, Property GPA (Government Provided Assets) & LDD (Lost, Damaged, Destroyed) databases, and various automated tracking systems.
• I developed application level security processes for the access, entry and transmission of key datasets from the subordinate locations to our central command.
• Responsible for the data collection of the various datasets from approximately 40 sites and their consolidation, validation, and verification against submitted transaction documents.
• Performed analysis of site consolidated/normalized datasets and developed reporting mechanisms for use by senior command leadership.
• I identified adverse trends and/or out of control conditions. I worked with appropriate personnel to identify root cause and effective corrective actions. I conducted periodic management control reviews to ensure that data was properly collected and accurately reported.
• I was the primary point-of-contact for coordination and troubleshooting of secure (SIPR) video teleconferences (VTC) utilizing Tandberg VTC equipment within the command.
• Created a document management database (DMDB) linking electronic field documents to the theater ACO database along with reporting mechanisms to identify missing documents required in a dataset.
• Provided advice and support concerning consolidated metrics and dashboard reporting requirements.
• Worked with team members, contractor personnel, and customers to select, analyze and measure delegated functional support and business processes.
• Identified methodologies designed for improvement of automated processes to enhance successful completion of contract administration and customer satisfaction.
• I developed MS Access tools to include forms, reports, and queries utilizing VBA for theater wide deployment.
• Provided technical support of legacy database (MS Access etc.) systems and their migration to newer applications.
• I developed the associated application and implementation documentation as well as the training materials used in theater.
• Designed and managed the theater functional databases for continuous update of functional performance data.
• I was responsible for development of database driven applications. I utilized software architecture modeling tools, performed requirements definition and refinement, and developed USE Case examples.
• I provided advice to the Commander and theater leads regarding process improvement practices and utilized graphical problem-solving techniques and statistical methods.

Confidential

Network Visualization & Documentation Specialist

Responsibilities:

• I had complete responsibility for the implementation of the enterprise telecommunications modeling tools.
• Tools included netViz Project Author and netViz Enterprise in a MS SQL Database/MS Windows Server 2003 environment for the publication and distribution of network diagrams and other documentation elements across the enterprise.
• I developed the proof of concept network models with external data links to MS Access and MS SQL databases utilizing VBA, SQL, and the netViz SDK. I developed the requirements specification and system design for external database application for the automation of diagram production. I developed USE Case models for various communities of interest. Utilized the developed telecommunications architecture software models to compare current capabilities with future requirements and analyze shortfalls.
• I was responsible for developing and documenting the telecommunications model, mapping relationships between Carrier/Vendor-Customer Locations-Circuits and other data entities. Circuit mapping included mapping billing, provider, and access circuits to circuit types (DS1, DS3, NMLI, OC3, VPN, etc.) and also to A/Z end locations.
• I was responsible for developing initial physical mapping strategy and documentation of data center components (passive components-racks, cable tray; HVAC, power, ISP/OSP, active electronics-routers, switches; etc.)
• I performed basic systems development and design work that included logic design, I/O design, database interface development, model formulation, telecommunications architecture analysis and design. I performed systems modeling, simulation, and analysis.
• Responsible for the operation and maintenance of the netViz Enterprise server systems, performing upgrades of application systems.
• Provided input for documentation on new and existing systems. Performed testing to ensure systems met documented user requirements. I provided technical support, diagnosis of, and resolution of netViz system problems.
• This included special projects and programs designed to manage and monitor Army telecommunications operations, services, equipment, facilities, costs, and programs.
• I performed analysis, staff studies, problem resolution, consultation, and management responsibilities in support of Army telecommunications.
• Performed staff actions pertaining to one or more assigned telecommunications and information systems projects in Southwest and Central Asia Theater of operations, such as:
• Utilized netViz and its integrated database to create data driven diagrams of the Victory Base telecommunications as well as Defense Red Switch infrastructures. This included racks, rack components (assests), cable plant (ISP/OSP), and satellite communications links and associated data parameters.
• Prepared reports and other operational and implementation documents;
• Developed and delivered briefs to high level officials;
• Conducted analysis and develop concept plans to ensure telecommunications systems compatibility, interoperability, and integration;
• Provided scheduling and project management to ensure that work meets the established schedules;
• Oversaw acquisition and management of telecommunications services to support customer requirements;
• Identification and resolution of operational needs and problems;
• Management and optimization of resources; and intense management of emergency or urgent telecommunications requirements.
• Investigated and analyzed complex and difficult telecommunications problems, and ensure decisions and commitments are within established policy and project resource allocations;
• Oversaw the operational aspects of networks and systems in various stages of fielding, and develop proposals for changes, corrections, or upgrades that may be required;
• Developed necessary requirements and tasks for effective telecommunications project monitoring, implementation, and completion;
• Identified the impact on, or interface required with, existing or planned operating systems or facilities, financial resource requirements, unusual requirements or guidance, major responsibility assignments, and various other project control and reporting requirements;
• Monitored assigned telecommunications programs to ensure achievement of system objectives, responsive implementation, and satisfactory operation;
• Make comparative analysis to identify technologies to increase system effectiveness, and devise methods to achieve operational economies and efficiencies;
• Served as a designated technical specialist responsible for specific projects designed to manage, monitor, maximize, and control Army telecommunications services, facilities, costs, and programs, such as manage Army short-haul telecommunications; validate Army telecommunications requirements; oversee telecommunications outside normal provisioning chains;
• Coordinated exercises;
• Coordinated various special services and circuits;I had to be knowledgeable in a wide range of telecommunications concepts, principles, and practices required for supporting the missions of the 160th Signal Brigade for project management, and for providing technical information with documentation and advice in the review, analysis, and resolution of complex and difficult telecommunications problems to installation customer and users, and other Brigade and Battalion staff sections.
• RFP/Documentation/Technical Solutions Consultant assisting with the development, editing, coordination and production of proposals for a number of industry sectors. Industry sectors included a large focus on state and local government and education markets.
• I conducted proposal planning meetings, drafting proposal content, preparation of past performance citations, review/editing of proposal content, development of cost proposals, and assisting with final production and submission. Performed functional analysis of RFPs to identify tasks and their inter-relationships; I researched, identified, and recommended resources, products, services required for task execution and completion. I served as a technical advisor in assigned subject areas.
• I generated recommendations in the form of technical briefings, reports, and other major documents provided to senior level client personnel. I consulted with clients to determine optimum design for assigned projects. I developed RFP strategies and assisted in pursuit opportunities for leveraging project funding sources. I provided specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet RFP/RFI needs, including present and future capacity requirements.
• Confidential - Principal Design Engineer/Information Architect for a worldwide tier-one Internet service provider. I provided telecommunications engineering designs for numerous POPs (Point-of-Presence) for the company. I designed the physical infrastructure of the POPs as well as developed the standards to be used in implementation. I produced a comprehensive Network Engineering Guidelines manual. This manual provided for multiple target audiences (contractors and the company’s own engineering group). I was responsible for coordinating program installations, upgrades, maintenance and life cycle issues and logistics support between program office, high-level customer staff, various agencies, and other contractor personnel. I provided network and server technical expertise to include maintenance, administration, installation, design, and upgrade. I provide staff functions to include attendance of progress review meetings, configuration control, project management, training of customer personnel, exercise support, and status updates.

Confidential

Consulting Engineer

Responsibilities:

• I was responsible for providing the response to the RFP for networking services.
• I Produced a Network Engineering Work Package Document encompassing diverse communications requirements - VHF, UHF, Microwave, as well as a mix of other network products.
• I developed the overall networking architecture to be implemented in the mills.
• I was responsible for the developing the computer networking standard and its associated technical documentation.
• I produced a comprehensive strategy document, as well as collateral presentation documentation for the company.