Infrastructure Project Manager PMO with 13 years of total IT experience. Successful devising, innovative and tailored solutions to meet ever-changing business requirements within diverse industries. Advanced skill with Infrastructure project management, Infrastructure transition management and leading virtualization solution on VMware platform and rapidly utilize emerging technologies. Solid project management hands on experience on handling various Infrastructure projects like PMO, Managed Services and Transition projects. Project delivery compliance to ITIL process and improved performance by adopting Agile methodology VersionOne - Kanban Board .

Technology / Management Summary

• Environments
• Hardware
• P2V Migration
• Central Mgmt
• Windows Services
• Backup
• Monitoring
• HP Applications
• Server Automated Provisioning
• Project Management
• Transition Management
• Agile Methodology
• VMware and Windows
• Dell, Sun and HP
• VMware Converter and PlateSpin Power Converter
• vCenter, KVM, iLO, VMware client
• Active Directory, DNS and DHCP
• Quest vRanger
• vFoglight, HP SIM Solarwinds
• Asset Manager, DDMI, uCMDB
• HP Operations Orchestration HP Server Automation
• MS Project 2010, MS Excel 2010, MS Word 2010 MS Power Point 2010, PMO, Managed Services Projects
• Branded/Co-Branded/Partnership Card applications L2 support Vendor transition. HP Asset Manager, uCMDB L2 support customer transition.
• VersionOne Kanban Broad

Deploy, maintain, and upgrade cutting-edge IT infrastructure of the customer. Manage PMO and Transition infrastructure projects, expertise in server consolidation projects using VMware virtualization technology, Windows OS migration projects, successful synergy between dependent project managers, engineering teams, stakeholders, sponsors and vendors to ensure on-time completion of project deliverables. Provide technical advice and guidance to the junior project engineers on Windows and VMware technology. Understand the customer requirement and prepare and come-up with best cost effective project solution to the customer. Handled the projects with complete customer satisfaction. Selected projects include

• Advanced through promotions, at present acting as Project Manager and handling Infrastructure projects. Managed multimillion budget projects including Architect, tech leads, deployment/operations engineering team.

Accomplishments:

• Cradle-to-grave project management adhere to ITIL process and Agile methodology.
• Branded/Co-Branded/Partnership Card applications L2 support Vendor transition. HP Asset Manager, uCMDB L2 support customer transition.
• Managed PMO infrastructure technology enhancement, deployment, operations and DR coordination projects.
• Drove all phases of enterprise integration, upgradation and process improvement projects to successful completion, including business critical application high availability and the implementation of remote site fail-over and recovery options.
• Saved Customer budget from 12M to 6M by virtualizing the infrastructure to the robust VMware virtual environment and gained the best available production environment.
• Improved the delivery by adopting Agile methodology and following VersionOne Kanban Board.
• Customer infrastructure processes, systems and workflow improvements.
• Mentored VMware deployment / operations teams adhere to Agile and ITIL best practices. Ensured the release of the quality virtual servers that provided intuitive and secure services to the users.
• Delivered latest robust virtual infrastructure, which reduced physical maintenance cost and get quick restoration of critical servers. Customer has saved millions annual maintenance costs spend for old and energy consuming Infrastructure.
• Delivered the best performance to the customer business critical and most profitable application by providing the best technology enhanced systems and saved billion dollar budget to move to a new architecture.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Currently serving as Infrastructure Project Manager. Handled multimillion Infrastructure technology enhancement projects, Transition projects, DR Coordination projects and Data Center migration projects. Managed the technical resources including Architects, Technical leads and Engineers. Managed services projects FPP and T M Model for enterprise customer applications are in compliance with ITIL process. Standardize and improved the project delivery by adopting Agile methodology and following VersionOne Scrum Board.

Projects Handled

Confidential

Partnership CRS IPS Application L2 Support Transition

• Understand the business requirement and stake holders.
• Identify the stakeholders, sponsors, technology, tools, skillset required, number of resources, dependencies, project expected deadline.
• Prepare the transition, resourcing, training, execution, governance, risk and stakeholders management plan.
• Get the customer sign-off after walkthrough over detailed transition, execution and resourcing plan.
• Chair daily, weekly, monthly status update and review internal and customer calls.
• Resource and manage required Architects, Tech Leads and engineers with right skill sets.
• Arrange and coordinate for required infrastructure and facilitate with systems, VoIP phones and access.
• Arrange and coordinate transition boot camps, induction to Customer business, process and policies. Training to Customer adopted technology and tools trainings.
• Execute and control the DD, KAP, Shadow and Reverse Shadow phases adhere to the confirmed transition plan.
• Assure the synergy between offshore and onsite peers.
• Get the sign-off and feedback as part of each phase exit from the customer stakeholders.
• Maintain the customer satisfaction by involving and keeping posted on overall engagement and changes in each phases.
• Keep internal departmental management posted, involve and discuss the progress and changes in transition engagement.
• Assure the customer business security and policies are not getting compromised during the delivery.
• Monitor and control the transition milestones. Review and revise the risk and mitigate plans.
• Follow-up on resourcing team, skilled resource and infrastructure readiness, BGV and Access process and procedures.
• Playback decks, SMTD and EPD quality check with the help quality team.
• Revise the transition project plan based on the progress and control the deviations.
• Show the progress and present the team readiness and get the customer sign-off before moving to the steady state.
• Schedule transition closure meeting and walkthrough the milestone 100 completion status.
• Get the formal sign-off on transition project closure.

Asset Manager / CG4 / DDMI / UCMDB Application Level 2 Operations

• Manage offshore/onshore support team of 10 members.
• Lead the weekly status call with offshore/onshore team.
• Chair weekly status call with business / application stakeholders.
• Follow-up on action items, open issues and drive till closure.
• Directions, improvement plans, rotation plans and training plans.
• Process direction and guidance to the team members.
• Escalation management and decision making during the crisis.
• Control and manage the team to maintain zero violation on change management process.
• Lead the troubleshooting calls and drive till closure.
• Timely escalation to the stakeholders.
• Control and direct team during tight schedules.
• Team motivation and technical trainings.
• CSAT on delivery and team appreciations.
• Maintain Agile Scrum Boards with task updates.
• Follow Agile methodology as part of delivery
• Onboarding new IPS application and infrastructure as part of project

Automated Server Provisioning

• Manage offshore/onshore support team of 6 members.
• Do the standup meetings with offshore/onshore team.
• Chair Provisioning Status Report PSR and action items.
• Follow-up on action items, open issues and drive till closure.
• Coordinate with System Integration team on infrastructure readiness.
• Guide and direct the team during troubleshooting calls.
• Timely escalation to the stakeholders.
• Control and direct team during tight schedules.
• Team motivation and technical trainings.
• CSAT on delivery and team appreciations.

Confidential

PMO Project Phase - 0 Requirement Readiness

• Collect the information about assigned project from PMO
• Identify the project stakeholders and collect the project charter
• Identify and allocate the architect resource and schedule the kick-start meeting.
• Understand and gather the project requirements during the kick-start meeting.
• Study current infrastructure, identify infrastructure dependencies, challenges and document the survey report.
• Allocate the technical resource, identify the required material, tasks and time to complete the tasks.
• Prepare the required materials inventory and collect the vendor quote for support and materials.
• Do the Costing and come-up with project cost estimate.
• Prepare the project draft plan and schedule meeting with stakeholders.
• Present the project plan and cost, get sign-off on SOW.

Phase - 1 Project Deployment

• Create SRS and initiate the PO process.
• Coordinate for opportunity id, BFM approval and Wipro signature on the SOW.
• Order the material and track the delivery.
• Prepare WBS and explained tasks with aligned schedules to the project resources in project meeting.
• Track the milestones and monitor the project progress in daily, weekly and monthly calls.
• Provide the training, direction, guidance and tools to the project resources.
• Update the project health status to the customer and also escalate the challenges to the respective authority.
• Monitor the project phases, track and control project timeline deviations.
• Take necessary action to bring the project timeline and quality deviation
• Confirm the receipt of material at onsite through local SPOC
• Follow the change process and consider the change freezes during the implementation to avoid the change violations.
• Do pilot testing in advance to the roll-out date and do the documentation.
• Coordinate with the vendor and confirm the resources are in place and ready for the deployment.
• Follow the proper communication process with the business and impacted users.
• Share the guidelines and instructions to the team members
• Give heads-up to the SDSC, Monitoring and dependent tower.
• Do final call with all the team members' day before implementation to confirm the readiness.
• Setup a bridge and open the bridge during the implementation.
• Make sure projects resources are following the tasks as per the plan, sequentially within the planned window.
• Follow the sequential communication to the stakeholders and business owner till the completion of the implementation.
• Alternative days follow-up and continue the post deployment support till getting the sign-off from the local customer SPOC.
• Send the project closure request with CSAT form to the business owner.
• Make sure handover documents are shared with run team, added the equipment's to the monitoring, CMDB and operation teams' scope.
• Share the project closure confirmation mail with PB stakeholders, business owners and Wipro management.
• Update and close the project in project database.
• Prepare the SO Contract and send for invoicing the PO.

People Delivery Management

• Daily status call with the team / resources.
• Follow-up on open issues till closure.
• Timely escalation to the higher management or stakeholders.
• RLS, SO Indent Management.
• Monthly project effort status report to the management.
• Forecast plan updates to the management
• New project opportunity discussion with Wipro management.

Confidential

• Develop strategy for migrating servers into Window 2008
• Lead the server audit effort and gather requirements for Windows 2008 server migration
• Identify and communicate with the stakeholders Server and application
• Collect and organize the data, identify and assign the resource for kicking-off the project
• Schedule and chair the Kick-off, Design Review, Discovery, Follow-up and production cutover meetings.
• Review and approve the meeting minutes
• Create new projects in project database based on the application
• Maintain the status report and Weekly Status Report WSR
• Organize the daily standup meetings and follow-up the progress with the resources.
• Follow-up and take necessary actions on project escalations.
• Assign the tasks to the resource with proper guidance.
• Analyze application/server requirements and design the target state
• Define migration execution process model
• Define complexity ratings for porting/remediation, infrastructure setup and testing
• Coordinate with application/server owners to define and track migration schedule
• Lead the infrastructure provisioning and deployment efforts
• Coordinate with application owners to get sign-off on server migration completion
• Coordinate with the resources for project closure with the mandatory project database updates

Confidential

Served as VMware Consultant and Technical Lead for both VMware and Windows server teams. Handled the project on VMware Infrastructure deployment and administration ESX servers, Virtual Center Servers, Virtual Servers Windows and PlateSpin PowerConvert Servers across sites. Also handled Windows server deployment and administration Domain Controllers, DHCP Server, DNS Server, Backup Servers and Print Servers . I was acting as third level technical support within the team. I have worked on remote and direct support for VMware and Windows Infrastructure issues on 24x7 rotational shifts. I was often consulted by other administrators and engineers to resolve VMware and Windows Infrastructure related troubleshooting issues.

Confidential

• Window 2003 2008 physical server build IIS, Application as per the client request.
• Window 2003 2008 virtual server build using VMware templates.
• Creating VMware templates as per the design.
• VMware ESX 3.x vSphere Server and vCenter server build.
• VMware Data Center, Cluster, HA, DR, VMotion, Virtual Switch, Port Groups, Templates, Cloning and Storage VMotion.
• Monitoring VMware resource utilization from vCenter console.
• Attached new ESX Server and LUN to VMware environment to maintain the resource availability.
• Blade server remote console management for server build.
• HP SIM installation and configuration.
• HP version controller installation and configuration.
• Performed Eng QA and Peer QA to maintain the build quality requested by the customer.
• Coordinated and mentored the tasks with the team to complete within the planned scheduled as per the customer requests.
• Represented the team in customer meetings for giving task updates, understanding the customer requests, plan for the upcoming projects.
• Designed Technology improvements and process improvement plans to keep the customer environment up to date.
• Discuss and implement new process and guidelines sign-off by the customer.
• Share the new technology implementation plans with the team members.
• Mentored the team members to maintain the standard and quality while performing the tasks.

Confidential

• Understand the business requirement.
• Understand the existing VMware architecture.
• Do an VMware infrastructure audit Physical Layer/ESX Servers/vCenter Server/Network Architecture/Virtual Servers
• Audit VMware backup monitors architecture
• Present the audit finding to the customer with solutions with latest standards and growth plans.
• Introduced a new template for VMware audit.

Confidential

• Transitioned the support from Customer SME on VMware Infrastructure support.
• Involve global VMware support for Production, QA and Development Windows virtual servers.
• Design process and procedure documents for server build, VMware ESX build, Sever consolidation and VMware cluster configuration Datacenter .
• Preparing IT refreshment, new proposals and Service Improvement plan documents and presentations.
• Performance, capacity and technology refresh audit for Hospira VMware environment.
• Single point of contact for the VMware technology for the customer.
• Conduct the weekly status meetings within team to understand the work status and prepared weekly tower repots to management review.
• Prepared resource skill set data, rotation plans and shift rosters.
• Handle the VMware projects as part of technology refreshment plan eg. VMware Implementation, Decommission Migration .
• VMware ESX 3.x vSphere Server and vCenter server build.
• VMware Data Center, Cluster, HA, DR, VMotion, Virtual Switch, Port Groups, Templates, Cloning and Storage VMotion.
• Conducted audit for VMware environment for entire Hospira and submit the report to auditors.
• Generating VMware performance reports eg. Cluster, ESX Hosts Virtual Machine.
• Handled lead role on VMware Implementation, Decommission, Migration and Administration.
• Preparing checklists like migration pre and post , Server Build, Domain Decommission, site movement Windows and VMware servers , DHCP migration for the team.
• Submitted the recommendations for technology refreshment after studying, analyzing and validating current VMware environment to the customer.
• Performed P2V and V2V using VMware convertor as part of server consolidation.
• Implemented new VMware cluster with HA and DRS solutions for redundancy and better performance.
• Identify the support and maintenance gaps and implement the solution.
• Tested ESX hosts for performance and functionality.
• Do performance analysis of the team members and utilize the effort in right direction.
• Participated in Disaster Recovery Drills for VMware and Windows environments. Recovered virtual servers using vRanger backup tool from Vizioncore Quest Software Company .
• Technology refreshment performed for vRanger backup server VMware Backup, vRanger Optimizer Disk Utilization , vFoglight server Monitoring .
• Setup and configured VMware capacity planner and identified P2V candidates.
• Prepared web sessions for Knowledge share and transfer for the VMware team members.

Senior Systems Engineer

Confidential

Served as VMware and Windows Engineer. Handled the project on maintaining ESX servers, Virtual Center Servers and PlateSpin PowerConvert Servers across sites managing Windows virtual servers Domain Controllers, DHCP Server, DNS Server, Backup Servers and Print Servers .. I have acted as 3rd and 2nd level technical support engineer. I have done remote and direct support for server issues on 24x7 rotational shifts. I have often worked and consulted, lead administrators and technical consultants in resolving difficult troubleshooting issues

• Confidential
• Support for all Windows and VMware production servers.
• First level escalation point of contact for Windows and VMware tower to the customer.
• Single point of contact for Troy location technical support for offshore team.
• Vendor coordination for support, procurement and escalation for Wintel Tower.
• Implementation, Decommission, Administration and migration on MICORP Active Directory, DNS and DHCP services.
• Data Center in-charge for PBBI Troy location.
• Implementation and management of Raritan KVM switches through Raritan console. Enabling port access and patching the KVM connection for servers.
• I used to study, Analyze and validate the Client troy Windows and VMware infrastructure to design the technology refreshment plan.
• Monitoring Windows and VMware servers' using Solarwinds monitoring console.
• Virtualized physical servers to virtual servers using VMware converter.
• Implementation and administration of PBBI Virtual Center Servers.
• Implement Virtual server clusters, V-Motion, HA and DR for redundancy.
• P2V and V2V migration using VMware converter.
• Server built OS hardening and administration for Microsoft and VMware servers.
• Preparation of Technical and Procedure documents.
• Prepared Technology refreshment plans.
• Handled CAVA server implementation project proposals and review with Customer .

Confidential

• Trained and mentored the team members on process and procedures for Windows server build and server virtualization.
• Designed process and procedure documents for server build and server virtualization.
• Conducted the meetings and discussion clients to understand and valuate the requirements.
• Documented issues and resolution procedures during server build and migration.
• Prepared pre and post migration checklists for the team.
• Installed, configured and hardened ESX and Windows with Honeywell standards.
• Installed Honeywell standard OS and utilities.
• Build Widows 2003 Virtual Servers and clustered between two Virtual Servers.
• Deployed Cloning and taken snapshots using Virtual Center Servers.
• Tested ESX hosts for performance and functionality. Harden the Windows, AIX and Linux Server OS as per the Honeywell IT standards.
• Perform the scan with MBSA.
• Perform the QA for the new build servers.
• Fix the build errors found in QA report.
• Conduct the training for the rookies.
• Installed the upgraded the ESX servers.
• Created fresh VMs on ESX server.
• Done windows 2003 clustering between two VMs using quorum disk, shared disks.
• Prepare template, clone the VMs and deployed the VMs using standard templates.
• Supervised the team during builds and migration.

Confidential

• Trained and mentored the team members on process and procedures for P2V Migration.
• Designed OS upgradation and server migration documents.
• Designed migration plans and DR plans.
• Documented issues and resolution procedures during the migration.
• Prepared pre and post migration checklists for the team.
• Installed and configured VMware ESX servers.
• Deployed PlateSpin servers for P2V migration.
• Troubleshoot the issues during the migration.
• Deployed multiple P2V migration jobs on multiple servers.
• Tested ESX hosts for performance and functionality.
• Resolved live production hiccups and resource issues.
• Facilitated emergency roll backs from Virtual to Physical.
• Assisted team for resolving technical issues faced during the migration.

Confidential

Confidential