SUMMARY:

• Administering multilayered enterprise projects and programs aligning system function.
• Innovative project specialist bringing more than 8 years’ experience driving projects in varied operational environments. Planned, scoped, Implemented, and acted as coordinator for functional stream project focused.
• Articulate communicator.
• Skilled in coordinating business needs and defining capabilities at technical and non - technical level.
• Precise in managing customer expectations. Cooperative in cross-function collaborations.
• Diligent monitor. Succinct in establishing timelines, benchmarks, and deadlines, and tracking progress.
• Meticulous in driving quality output for business process requirements, change requests, and project approvals.
• Definitive leader. Passionate in determining business requirements, functional specifications, and implementation plans. Motivational and supportive in driving results in dynamic, fast-paced environments.

TECHNICAL SKILLS:

Microsoft Office Suite: Excel, Word, PowerPoint, Outlook SharePoint | JIRA/Confluence | TFS | Rally | Oracle Software | Microsoft Project Server

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Addison, TX

Responsibilities:

• Partnered with key stakeholders to deliver project deliverable’s to achieve business initiatives.
• Delivered project outline, set schedules, and met project deadlines.
• Captured requirements from stakeholders, incorporated business goals and perspectives.
• Managed scope, development, implementation, and delivery of benefit changes to portfolio teams.
• Plan and Manage vendor logistics for IT infrastructures hardware and software.
• Delivered project criteria and scope . Served as functional liaison between intake teams.
• Maintained the delivery of project scope and supported needs across all delivery cycles with-in time and budget.
• Planned timeline and resources. Introduced a timeline approach narrowing efforts and focus.
• Created tools and techniques to ensure the timeline and resources were utilized effectively.
• Monitored issues and risks. Researched and analyzed projects impacts against scope.
• Made recommendations to stakeholders to drive effective solutions to deliver results.
• Gathered sponsor feedback and implemented communications plans.
• Created various communication templates to improve efficiencies.
• Improved quality output and reduced rework and with positive, encouraging environment.
• Mentored, cross-functional, internal, and external teams.
• Motivated and directed 8 programmers and 2 quality assurance testers, and collaborated with business project managers and 3 other operational product managers.
• Improved department culture.
• Expanded planning inclusion, secured individual buy-in, and boosted interdepartmental communications with increased involvement.
• Trained team members and ensured output quality.

Project Management Specialist

Confidential, Plano, TX

Responsibilities:

• Gathered customer requirements through workshops meetings; documented desires.
• Performed fit and gap analysis for requested outcomes. Summarized needs and coordinated project with development team.
• Enabled full understanding of software operation and function by painting big-picture view for client.
• Configured software for initial system set-up and detailed processes needed in attaining vision.
• Documented each phase of customer processes.
• Employed change management and change control processes in driving deliverables.
• Mapped business flows and developed customer business processes.
• Defined up to 500 specific requirements per request. Documented all processes and produced visual diagrams in Visio.
• Enhanced project communications with consistent formats and targeted email strategy.
• Defined purposes, illuminated actionable items, relayed timelines, and reduced extraneous communication. Received requisite information regarding project specifics rapidly with streamlined, recognizable communications.
• Accelerated change approvals; revamped process using email strategy.
• Centralized spreadsheet outlining approval status. Tracked, coordinated, and gained change approval. Documented, configured, and created tracking matrix for up to 1000 requirements per process.
• Drove defect answer and resolution during systems testing. Coordinated with testing team in gaining iteration results. Performed deficient analysis, defined error source, and formulated required fix. Orchestrated resolution, and kept involved parties informed regarding project change request (PCR) status.
• Ensured quality project output, proper linkage, and consistent communication through effective project controls and metrics. Used Team Foundation Server (TFS) for project launch and ongoing communication.
• Created and delivered TFS training, and taught new and existing team members systems and operational protocols.
• Determined change scope and client expectations. Reached agreement and understanding with stakeholder regarding impact on project and processes. Incorporated requests and updated requirements log with revised requirement information. Attained approvals.
• Provided full project support.
• Developed productive client relationship through insightful interactions and attentive response. Contributed hours needed to meet deliverables.

Business Analyst

Confidential, Seattle, WA

Responsibilities:

• Supported a 10-person team through product ownership and development lifecycle for online software.
• Crafted and conveyed user story ensuring developer understanding.
• Focused business, developer, and scrum manager collaboration toward project advancement in incremental agile project management environment.
• Meets with business stakeholders and analysts to understand and synthesize online business needs.
• Served as a business product owner for online enhancements & Back office development projects to deliver user friendly, innovative, digital experiences that meets UX/Digital strategic, and business objectives.
• Ensured effective execution of proper feature scope through effective communication. Held developer, architect, and UI designers working sessions.
• Thoroughly documented project scope, meeting notes and action items, business requirements, for software project.
• Managed project timelines. Accomplished software delivery, processes, and user acceptance testing (UAT) in 3-week, agile deadlines. Met privacy, security, and access mandates. Manages agency partners and stakeholders to timelines and deliverables.
• Multi tasks across several concurrentworkstreams in various stages of the project life cycle.
• Escalates project issues and roadblocks to leader(s) in timely fashion.

Confidential, Seattle, WA

Supervisor, HR Shared Services

Responsibilities:

• Conducted full-lifecycle analysis and documentation for new implementations, investigated complex customer inquiries, and directed escalation issues.
• Formulated response, established plan, and delivered results.
• Streamlined production requests and enhanced communication clarity through standardized formatting.
• Created and introduced processes and documentation regarding project assignments and issue responses.
• Reduced resolution timelines through staff expertise. Identified individual team member capabilities and assigned projects accordingly.
• Afforded staff opportunities to expand skills and hone talents through targeted assignments.
• Improved payroll processing with rapidly implemented changes. Scheduled changes, upgrades, and fixes within tight, every-two-week compensation schedule.
• Met, motivated, and enforced quality standards.
• Developed script, trained staff, and coached appropriate interactions for production support service calls.