SUMMARY:

• Specialized in: Project Management & Ownership, Strategy Implementation, and Defining Business Needs
• 15+ years of experience in the IT administration and project management fields as a results - driven and creative Senior Administrator and Consultant.
• A proven record of consultation, analysis, project implementation, functional IT domain support, and system and infrastructure maintenance across corporate business units.
• Extensive experience in the utilization of ITIL Methodology within change, capacity, incident, and problem management and facilitating collaborative efforts to deliver sophisticated systems within performance metrics and financial targets.
• SharePoint Implementation & Management | Feature Set Deployment | Data Migration | Meticulous Documentation | Customer Engagement | Technical Support | Cross-functional Communication | Adaptive Problem-solving | Microsoft Office Proficient

TECHNICAL PROFICIENCIES:

Operating Systems: Window Server 2012 R2 Administration, Windows 7 and 10, MAC OS

Database Servers: SQL Server 2014

Virtual Environments: VMWare ESXi 5.5

Scripting: PowerShell

Protocols: TCP/IP, DHCP, DNS

Tools: ShareGate, Microsoft System Center Operations Manager, SolarWinds Server and Application Monitor, SharePoint Designer 2013, InfoPath Designer 2010/2013

Technologies: Microsoft SharePoint 2007/2010/2013 , Office 365, IIS, Active Directory, Siemens Teamcenter Community, G Suite

PROFESSIONAL EXPERIENCE:

Senior Systems Administrator/Project Manager

Confidential, Troy, MI

Responsibilities:

• Administered server-based applications and technical infrastructure for the business-related training company.
• Managed the SharePoint 2007 and 2013 server farms and coordinated the migration of critical business content to the latter.
• Implemented SharePoint governance and policy to ensure data security and business continuity.
• Collaborated with business process owners to streamline company functions by leveraging SharePoint functionality.
• Managed software development projects building enterprise business solutions, led a business analyst and three developers, and interfaced with company owner, president, and CIO to understand company objectives, provide status updates, and resolve constraints.
• Consulted with hardware and IT service vendors on proposals and to precure equipment and services.
• Applied an Agile project management methodology and tools to manage tasks, communication, and improve team efficiency.
• Performed financial analysis of on-premise SharePoint and Exchange solution vs. hosted and presented findings to the company owner and executive staff.

Technical Support/Systems Manager

Confidential, Warren, MI

Responsibilities:

• Conducted technical support and system administration activities for the national auto manufacturer.
• Administered system security implementing security practices, including group permission assignment, item-level permissions restrictions, and assigning site ownership, leveraging in-depth knowledge of the SharePoint security model and governance policies.
• Supported SharePoint and Siemens Teamcenter Community solutions, including IIS and SQL server administration, shared services, profile synchronization, backup/restore, change and capacity management, and end-user support.
• Prevented production outages by designing and deploying an application monitoring strategy slashing reaction and problem identification times and ensuring proactive response.
• Oversaw the development of a monitoring solution using Microsoft System Center Operation Manager (SCOM 2007/2012) and the Vantage Gomez suite of tools.
• Developed, tested, and implemented a system upgrade strategy for several versions of Siemens Teamcenter Community.
• Supported 10 custom critical applications used in automotive electrical system development and performed initial troubleshooting, diagnosis, and service interruption resolution.
• Documented installation process of 3rd-party SharePoint solutions and presented for peer review.

IT Specialist

Confidential, Pontiac, MI

Responsibilities:

• Chaired the Office Communication Server (OCS) 2007 solution, including 6 front-end servers, 2 Communicator Web Access servers, and 2 OCS EDGE servers, supporting 140K global users as the OCS 2007 Sustain Team Leader.
• Troubleshot escalated production issues, assisted in the IM solution migration, and supported a large-scale server consolidation project, including Windows, Unix, Linux, and Sun Solaris platforms by gathering and analyzing data.
• Built and maintained mutually-beneficial relationship with service providers, dealers, and clients and ensured effective customer interface management.

Senior Lotus/Domino Administrator

Confidential, Troy, MI

Responsibilities:

• Managed Domino administration and maintenance, monitored mail routing and replication with spoke domains, performed OS-level administration, SMTP MTA management, and hardware upgrades for the IT equipment and services company.
• Administered mail routing and replication hub for global messaging environment.
• Planned and implemented successful upgrade of small domain to Domino R5, including conversion from flat naming to hierarchical naming.
• Resolved mail routing, replication, and corporate directory issues by providing Tier 3 support to local Domino administrators.
• Created and distributed corporate directory containing over 250K entries.