SUMMARY:

• As an Information Technology Manager with more than 19 years of experience in Information Technology field. Served as an IT Program/Project Manager/Supervisor for 17 years, managing employees on several projects. Lead over projects lifecycles such Application development, IT Instructors, and IT Networks Development.
• Hiring and management of new employees, along with reorganizing team depending on growth capacity. Managed Software Development team using the Agile Framework and SDLC best practices.
• Comprehensive background in Project Management. Effectively communicate technical information to non - technical audiences, improvising curricula and style to meet diverse audience needs. Develop processes that is communicated to various groups of people. Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple projects simultaneous. Manage Team remotely from different locations. Virtually work with vendors and clients from different locations.
• Able to liaison with business groups, determine needs, and formulate effective solutions to increase productivity and efficiency.
• Excellent negotiation, leadership, presentation, communication skills, and effective problem solving skills.
• Provided leadership, guidance, and direction to subordinate staff. Perform work with thoroughly conscious and attentive to details.
• Worked with client and customers to access their needs and requirements to provided information or assistance to resolve their problems, or deliver a product or service to their satisfaction.
• As System Administrator I was responsible for Software Security for client’s inter-offices, and remote offices.
• Recommended preventive, mitigating, and compensating controls to ensure the appropriate level of protection and adherence to the goals of the overall information security strategy.
• Implemented and maintained information security for all systems.
• Develop organizational level policies and procedures. Assisted in the development of access-controls, separation of duties, and roles.
• Conducted technical risk evaluation of hardware, software, and installed systems and networks.
• Assisted with testing of installed systems to ensure protection strategies are properly implemented and working as intended.
• Proficient in Microsoft Office Suite, Excel, MS Word, PowerPoint, Adobe Pro, Access, Info Forms, Outlook, MS Project 2010/2013, SharePoint (2007, 2010, 2013,cloud base), AvePoint, SharePoint Designer Visio 2013, ASP.Net, JAVA, JQuery, CSS, HTML, IIS, SQL, etc. Excellent Oral and Written communication skills.

EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• As Program Manager, I spearhead all projects at the LandWarNet School. I’m responsible for complete supervision of the performance on the WIN-T contract. I lead my team in initiating, planning, controlling, executing, and closing tasks of a project or segment of a project to produce the delivered solution. Assign employees task for their sections. Manage workload, participate in the hiring process. Handle all grievances and complaints for my employees and customer. Develop performance plans, and counsel employees on the work performance progress. Assist with the development of program or project scope and Statement of Work. Worked with resource manager to identify skills, duration and effort required for project execution success.
• Designed collection sites and sub sites using CSS, JavaScript, and importing web parts to be used within site collections. Managed metadata services such as; metadata connections, permissions for accessing a managed metadata service, and share content types across site collections and web applications. Excellent comprehension of SharePoint Designer 2007, MOSS, JQuery, Java, web parts, forms, templates, and content management. Design and build of complex software tools and applications. Implemented SharePoint 2007/2010 server for document management content, collaboration and automation of business processes using workflows and Business Intelligent technology site which provide historical, current and predictive views of business operations.
• Manage several departments such as; Networks Operations, Help Desk, Facility Operations, Training Development Operations, 25B, 25U, 25Q, 25S, 25N, and Senior Leader Officers’ Training Sections Operations. Overseer’s six managers, seven supervisors, and a 115 instructors and staff. As the PM I interview and hire employees, perform performance reviews, time sheet approval, and Develop Monthly Status Reports to submit to the Government.
• Developed program and project requirements, and reviewed requirements documents to ensure business, functional and technical requirements are complete and defined within Army Regulations. Implement program/projects risk management plans and strategies to mitigate risks to its minimum. Provide advance techniques for identifying, eliminating, or mitigating solution on a day to day basis with our Training Network, Training Classes, and Facility Operations. Delivered written quality control program and exit transition plans
• Serve as the liaison between the government civilians, military, and contractors to determine their needs, and formulate effective solutions to increase productivity and efficiency for the training of the Soldiers. Work with my customers (stakeholders) to establish quality and standardized working methods to ensure establish a quality finished product.
• Formulate course of actions for situation and implement these actions independently or through my management team, to ensure WIN-T tasks or training objectives are met. Developed process improvement documents over several departments to improve a more efficient environment.
• Provide analytical solutions for new and complex training related issues and concerns, and deliver creative innovative solutions concerning finance, scheduling, technology, methodology, tools and techniques, and solution components. Serve as lead on the Change Control Board. Manage the organization Portfolio of programs and projects.
• Lead and manage development and implementation of policies, procedures,programs, and support services for various governmentcontracts. Write monthly status reports to in corporate time, cost, scheduling on all projects.

IT Project Manager

Confidential

Responsibilities:

• Provided project management for complete life cycle development as the Joint Worldwide Intelligence Communications Systems (JWICS) Network provider for Confidential Organizations. Provide accreditations plans and support for each organization to acquire their Authority to Operate (ATO).
• Managed my teams from installation of network equipment, VTC Studios, VOIP phones, and desktop system setup. Develop the Change Control Board (CCB) system and served on the CCB for change management and change approvals.
• Develop Business Case, Project Plans, WBS and Risk Assessments. Manage KPI logins for our JWICS network.
• Responsible for managing daily operations to ensure specific needs are met in timely according to the SLAs.
• Supported Cyber Security Office in writing security policies, SOPs, SLA’s and plans.
• Develop the Continuity Of Operation Plan (COOP) for GDFG Unclassified/Secret/Top Secret Networks. Perform RMF CCI control and STIG reviews tasks for networks accreditations in eMass. Experience analyzing documentation for software business and technical aspect according to DoD Information Assurance policies and best practice in accordance to RMF standards. Developed the Business Continuity Operations Procedures (COOP) and trained all members on all procedures. Develop policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks and data.
• SharePoint Project Manager; develop tools and applications for GDFG organizations. Perform administrative task and other SharePoint helpdesk issues.
• Work with stakeholder to collect their requirements for new projects, and developed project requirement plan. Develop SP’s project architecture layouts for the customer.
• Performed Site Configuration including creation and editing of SharePoint pages, Library/List Configuration, Content type/column setup, BI Dashboards, and Workflow configuration, and permissions management.
• Used SharePoint designer to the configure sites through CSS, customize InfoPath forms and build out custom workflows for client tools.
• Implemented and configured usages of search, metadata, and user profile services within SP’s applications services framework. . Front-end programming customize code.
• Front-end programming with JQuery, html, and JavaScript when building sites and special tools. Using SharePoint 2013, Microsoft.Net framework, Active Client, SQL Server, and Windows Server 2012 R2 enterprise server to develop and maintain key components of a software suite. Backup, restore, and replicate data or sites through SharePoint and SQL database. Migrate list and libraries from SharePoint 2013 to the SP cloud. Work with resource managers to provide the identification of skills set, duration and effort required for execution success. Managed SharePoint Help desk and ticketing system.
• Supported the development of information papers to support a wide variety of IT requirements to include, but not limited to, Unfunded Requirements (UFR), POM issue papers, organizational functional lay-downs, financial planning documents, and strategy and implementation documents and briefings.
• Wrote, revised, and implemented various policies and procedures to provide quality service to the customer.
• Served as Program and Budget Analysis, provided technical assistance supporting programming activities in support of Program Objective Memorandums (POM) and Intelligence POM development. Assist with the complete acquisition process to satisfy Information Technology requirements for GISA-Central mission and installation of network services at supported units and organizations. Develop and/or provide input to the Statement of Work (SOW), Sole Source Justification; Brand Name Justification; Market Analysis; Independent Government Estimate (IGE), and other documentation required for procurement packages.
• Provided services-oriented data architectures to ensure enterprise improvements and sustainment of systems in accordance with the Army Intelligence Enterprise investments and implementations. Provide interoperability from a collaborative architecture in order to support information sharing and access. Support the Director and staff in identifying, validating and documenting Enterprise Intelligence Information Architecture.
• Supported the Executive Requirements Review Board. Assisted with the development of IT requirements packages for INSCOM GISA/G6 Request for Change; Executive Requirements Review Board (ERRB); Army Goal 1 Waivers; and ARFIT MI approvals. Tracked the status throughout each process coordinating requests for additional information with technical staff as required.

IT Program Manager/SharePoint Admin

Confidential

Responsibilities:

• Managed SharePoint Help Desk. Serve as SharePoint Administrator on helpdesk issues. Front-end programming customize programming. Develop SP’s project architecture layouts for the customer. Performed Site Configuration including creation and editing of SharePoint pages, Library/List Configuration, Content type/column setup, BI Dashboards, and Workflow configuration, and permissions management. Used SharePoint designer to the configure sites through CSS, customize InfoPath forms and build out custom workflows for client tools. Implemented and configured usages of search, metadata, and user profile services within SP’s applications services framework. Front-end programming with JQuery, html, and JavaScript when building sites and special tools. Using SharePoint 2013, Microsoft.Net framework, Active Client, SQL Server, and Windows Server 2012 R2 enterprise server to develop and maintain key components of a software suite. Backup, restore, and replicate data or sites through SharePoint and SQL database. Created and develop list and libraries, permissions, created sites, dash boards, and wiki sites in the SharePoint Cloud environment. Migrated SharePoint 2007 to 2010.
• Oversees our software team who develops our Public and Internal web sites such as; Cyber Center of Excellent (CoE) Public web site, Cyber CoE internal websites. Using web technology such as; HTML, CSS, XML, Joomla, EnBraco, MySql SQL as well as other merging web technologies. Oversee all support and management of all products and projects. Managed SharePoint developer in developing custom applications, tools, forms, and automated workflows solutions in SharePoint 2010 Knowledge Management Environment. Manage SharePoint 2007 to 2010 Migration project and provide daily support as needed. Managed content management over our social media sites, and our Community of Purpose Knowledge Management sites. Manage the SharePoint Helpdesk. Serve as technical support to SharePoint administrators and users.
• Support other IT projects collaboration and development. Create and provide training to Cyber CoE users on topics that are relevant to Knowledge Management, Process Improvement, and SharePoint 2010. Work 50% remote from home.
• Maintain stakeholder’s expectations by providing them Monthly reports on how the projects are developing. Meet deadlines for all projects deliverables. Develop Monthly Progress Report (MPR) for Contracting Office Representative (COR) and entering the MPR into the Wide Area Workflow system for the contracting office management.
• Provide project management for complete life cycle development of custom communications devices and systems, including definition of system requirements, design, development, integration, testing, and deployment. Review program status and budget; manage schedules and prepare status reports for customers, and senior management. Establish program strategy, vision and tactical direction for program execution by technical team. Direct all phases of projects from inception through completion. Used the Agile Methodology process and the Scrum process when working on IT software development projects.
• Lead the development of the programs integrated master schedule and establishment of key program milestones. Track program performance to integrated master schedule, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Coordinate the preparation of proposals, proposal work statements, specifications, and program budgets. The liaison between Government Stakeholders, Government Employees, and Government Contractors.
• Develop plans and policies to ensure the use of Army-approved procedures for clearing, purging, reusing, and releasing system memory, media, output, devices, SharePoint sites, and network infrastructures is performed in the correct process according to the DIACAP/RMF best practices. Develop an IT procurement policy for the Cyber Center of Excellence (CoE). Developed an IT Automated Procurement system for purchasing IT Hardware/Software for Cyber CoE, which allow all user to access one centralized location for their IT procurement requirements. Developed online guides and procedures for purchasing IT Procurement. Work with Cyber CoE subordinate units in submitting RAD and AKM Goal 1 waivers for their IT purchases. Understand the contract procedures for purchasing Joint Enterprise Licenses Agreements, and Enterprise Service Agreements. Manage and approve all IT purchases for the Cyber CoE organization through Unfunded Financial Resources (UFR), Government Purchase Card (GPC), and other procurement funding through government contracting office.
• Project Manager over the DC3T Data Center Consolidation project. Project consist of setting up a centralize data center to consolidate smaller datacenters that are located in all the Cyber and Signal schools according to mandated Army Data Center Consolidation Program (ADCCP). The DC3T training datacenter is a project that will provide both Signal and Cyber Warriors a pool of resources acting as virtual Cyber Training Range. The DC3T facilitates hands-on exposure to these various exercises and cyber scenario exercises and cyber scenario destined to expand knowledge, sharpen skills and hone technique and maintain currency of the all. This project will virtualized the classroom environment with VMware technology (cloud) solution. Establish wireless infrastructure to allow student to bring their own mobile devices, access live classroom video streaming, recorded classroom video, and training materials. The DC3T also provide key services and security to student training from one central location in-accordance to the Army Learning Model (ALM). I’ve managed and developed all project plans, schedule, budget, reports, risk assessment, quality assurance, resources, and host of other project files throughout the project Life Cycle.

Project Manager/Lead IT Instructor

Confidential

Responsibilities:

• Performed services that includes “front-end” (preparation for start of class) and “back-end” (closeout upon completion of class) duties. I also prepared and participated in operational tests, training material validation, training support and provided effective individual and collective new equipment training. Providing POI updates which will be formatted IAW TRADOC Regulation 350-70 and entered into the ASAT database that maintain updated information on all classes. Installing SharePoint Server Farm, SharePoint Collection Sites, SharePoint administration, building Dashboards, Wiki Pages, and Web parts. Instruct students on how to build a server farm for SharePoint. Installing and configuring SQL server, IIS server, Active Directory, and the front-end SharePoint server. Instructor students on how to build collection sites, sub sites, library, customize list, wiki pages, dashboards, web parts, etc.
• Facilitated instructional IT information for NCO; and Officers to prepare them for their next assignment. Trained Soldiers in curriculums such as: MS Server 2003 and 2008, UNIX, Solaris, Red Hat, VOIP/SNMP, Security Plus, Network Vulnerability Detection,, A Plus, MS Exchange Server, Active Directory, MS Windows XP, Vista, Win 7, Win 8, MS Outlook, WSS 3.0, MOSS 2007 - 2010, SharePoint Designer, and SQL Server.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and assign the most appropriate resource to accomplish each project. Implement all facets of the Quality Control Plan (QCP). Ensure Instructors/Developers had the resources needed to accomplish their assignments. Assist with proposals request for Performance Work Statements (PWS). Have extensive knowledge and understanding of Performance Work Statements.
• Performed internal project reviews, conduct quality assurance reviews, and review feedback from clients to improve products and processes. Excellent Leadership skills to motivate, train, mentor, coach, and effectively counsel a large contractor workforce.
• Effectively communicate Technical information to non-technical audiences for off-site classes or users. Train Military and Civilians in Microsoft SharePoint including WSS 3.0, MOSS 2007/2010 and SharePoint Portal. Designed and Implemented SharePoint 2007/2010 intranet/extranet sites. Designed sites using CSS, JavaScript, and importing web parts to be used within site collections. Managed metadata services such as; metadata connections, permissions for accessing a managed metadata service, and share content types across site collections and web applications. Excellent comprehension of SharePoint Designer 2007, MOSS, web parts, forms, templates, and content management. Implemented SharePoint 2007/2010 server for document management content, collaboration and automation of business processes using workflows and Business Intelligent technology site which provide historical, current and predictive views of business operations. Maintain and update security certificates for web applications as required. Work with user creating document libraries, lists, document depositories, record depositories, wiki sites, and administrating user security permissions for clients. Areas of expertise include Designing, Configuring, Customizing, Developing, Develop Dashboards, KPIs, Administrating, Supporting, Upgrading and Migrating SharePoint based Portal Solutions. Install and configure server farm topology. Stood up and maintain server pharms SharePoint. Maintain SQL database for SharePoint Server farms, worked with SQL SharePoint Reporting Services. Built tools and application using SDLC best practice method.
• Train military and civilians in Project Management Process Framework. Demonstrate and explain how the five process groups, the nine knowledge areas, and the 42 processes are integrated together to make up the Project Life Cycle. Understanding all Tools and Techniques, inputs and outputs for the 42 processes. Illustrate to students how to develop a Project Management Plan, develop a Work Breakdown Structure, Control Schedule Baseline, Control Cost Performance Baseline, and Control the Scope Baseline of the project. Also instruct the students how to use personal skills when managing project management team and communicating with stakeholders. Explain how to handle procurement dealing with the different types of contracts, RFP, RFQ, SOW, and PWS etc. Explain the importance of Quality Assurance, Quality Control, Risk Management, Communication, Human Resources, Change Control System, maintaining the three constraints and perceptive of Professional Responsibility.
• Trained Military and civilians in Network Application (NETAPP). Managing network storage systems using Fabric Attach Storage systems such as, (FAS2000, FAS3000, FAS6000 Series), along with Data on Tap operating system application. Instruct student on setting up and configuring aggregates, flexible volumes, Qtree, CIFS, Shares, Share permissions, Qtree, TCP connections, Fibre Components, and ISCSI Components. Understanding of how the Write Anywhere File Layout (WAFL) works, and how NETAPP systems are Unified Storage systems that managing Storage Area Network (SAN) and Network Attach Storage (NAS) as one system.

IT Professional Manager

Confidential

Responsibilities:

• Serve as the system administrator responsible for analyzing current/existing infrastructure and determines how each system interacts with systems. Managed day to day operations to ensure specific needs of the customers are met in a timely manner and according to service level agreements. I identified issues and problems and conduct preliminary analyses of systems to determine nature of requirements, logical work and information flows.
• Software Security for client’s inter-offices, and remote offices. Recommended preventive, mitigating, and compensating controls to ensure the appropriate level of protection and adherence to the goals of the overall information security strategy.
• Assisted in the development of access-controls, separation of duties, and roles. Conducted technical risk evaluation of hardware, software, and installed systems and networks. Assisted with testing of installed systems to ensure protection strategies are properly implemented and working as intended. Created and maintained work order tickets database, and produce reports from ticketing system. Assigned work order tickets to help desk technician. Assisted in incident response and recommend corrective actions.
• Managed and Maintain a Microsoft Server 2003 environment. Managed user accounts and computers account for security in Active Directory along with Exchange Server 2003. Operated and provided technical support and/or co-ordinate maintenance Network Upgrades.
• Maintained Security the company’s network and computer systems by ensuring confidentiality, integrity, authentication, availability, and non-repudiation . Installed and maintained security infrastructure, including IPS, IDS, Log Management, and Security Assessment Systems. Assessed threats, risks, and vulnerabilities from emerging security issues. Published Security Updates newsletter for technical groups. Drafted enterprise security standards and guidelines for system configuration. Managed process and acted in the lead role for computer security incident response team. Performed and created procedures for system security audits, penetration-tests, and vulnerability assessments.
• Maintained maintenance on the firewall. Setup and managed incoming and outgoing tunnels. Setup Remote access tunnels for different projects such as VPN Connection, Dial-up connections, External email connection using external IP’s. Setup security for the remote server using reverse encrypted passwords.