Confidential

Customer Relationship Manager

Managed the customer experience to ensure high quality National IT services and solutions were provided to the Check, Customer Relations and Support Office CRSO and Treasury business lines. In Ms. Vaught's most recent role, she served as the liaison to Treasury's Fiscal Service Main Treasury, as well as the Treasury Relations and Support Office TRSO . Ms. Vaught proactively advocated Treasury issues to ensure timely resolution, routinely identified and implemented ways to continuously improve business relationships, and addressed customer satisfaction by assessing feedback and implementing plans to address areas of opportunity. Responsible for the annual roll-out of Treasury Privacy Matters training for over 1500 National IT and HP Contractors.

Confidential

Federal Reserve Customer Relationship Manager

Consultant to the Checks business line in steady state operations i.e. server provisioning, chargeback, communications . Led a significant storage replacement project for Image Replacement Documents IRDs by coordinating the definition of the requirements, preparation of the RFP and implementation of the new storage system in two Reserve Banks.

TransCore Project Coordinator

Supported the TransCore Program Manager on a multi-million dollar project with the Virginia Department of Transportation VDOT . The project involved a major rewrite of customer service software along with implementation of new technology in Smart Tag Customer Service Centers, and the installation of violation processing equipment and software at VDOT-owned toll lanes. Involved in critical planning, scheduling and reporting during a major revision in the project timeline and 'Go-Live' date.

Confidential

Confidential

Confidential - Project Manager

Performed role of a client project manager using the Philip Morris USA PM USA methodologies in two strategic projects for Operations and Compliance - Brand Integrity and Specially Designated Nationals SDN .

Confidential

Confidential - Project Lead

Project Lead for the THP Normal Response team responsible for the support and enhancement of TAHPMaster applications, developed using Cobol and Powerhouse on the Unix and HP3000 platforms.

Managed a team of 14 to 20 support analysts responsible for all maintenance and enhancement requests to the application. Involved in the extensive redesign of the project's Procedures Manual, Issue Management, and other activities associated with preparing for SEI CMM Level 3 readiness. Coordinated and participated in the project's Software Engineering Process Group SEPG that is responsible for the process improvement.

Confidential

Project Lead/Trainer

Trained and assisted project management team, which consisted of 1 Project Manager and 4 Project Leads, in utilizing Project Workbench to manage multiple projects in an Application Outsourcing environment. Re-designed the project template within Workbench and assisted with baselining, scheduling and analysis functions.

Confidential Project Team Lead

Project Team Lead for the SAP R/2 legacy maintenance team responsible for the support and enhancement of the SAP R/2 systems for Philip Morris USA. Managed a distributed team of 12-15 support analysts attaining a composite 92 success rate against the Service Level Agreement for estimates and delivery, and a 95 success rate for enhancements, while ensuring adherence to SEI CMM level 3 requirements.

Keane Application Development Center Professional Development Manager PDM

Professional Development Manager for 80 Consultants working at the Application Development Center ADC . Primary responsibilities included career planning, performance management, salary planning and administration, and staffing and rotation planning. Designed, developed and taught a consulting skills training course for employees.

Confidential

Confidential

As a member of a multi-disciplinary task force made up of personnel from the Department of Business and Consumer Services BCS and Accenture, participated in the development the initial Business Case for the creation of the Nova Scotia Business Registry NSBR . Developed questionnaires for focus groups, analyzed and documented findings for the Change Readiness Assessment, and provided recommendations to the client based on results of the analysis.

Confidential

Accenture partnered with the Department of Justice to redefine the operations of the Registry of Joint Stock Companies through Business Process Re-engineering. The Registry's primary responsibilities are to administer statutory procedures for the creation and maintenance of business entities and to provide and maintain a source of public information concerning the composition, activities and other matters respecting entities conducting business in Nova Scotia.

Confidential

Accenture partnered with the Human Resource Development Department HRD-NB to transform the organization through the implementation of client-server technology in the Partners in Change project. Involved in the analysis and design of the system training requirements. Documented current business processes and developed the training database approach.

Confidential

Utilizing Natural/AdaBAS, provided software maintenance support to the Justice Oriented Information System JOIS that tracks all provincial criminal cases and offenders.

Confidential

Utilizing Natural/AdaBAS, provided design, development and testing support for a new application for the Registry of Vital Statistics that would automate the registration of all births, deaths and marriages occurring in the province of Nova Scotia.

Confidential

Coordinated new user access, created and implemented training for end-users, coded, conducted unit tests and system tests, defined and implemented database changes, and prototyped system enhancements for the Justice Oriented Information System JOIS .

Confidential

Developed and implemented changes to the CEDAR system that tracks teachers, school boards, school, and classroom level data system for the province of Nova Scotia. Performed the functional analysis and documentation of the system generated reports, responded to user enhancement and modification requests, and performed unit/system tests.