SUMMARY

• Led multiple teams on full cycle, end to end, complex integrations with major third party vendors to create innovative online experiences and deliver quality, reliable enterprise systems
• Strong execution, prioritization and interpersonal skills, combined with effective presentation skills and ability to communicate both business and technical details to varying audiences
• Established cross - functional partners to conceive, drive and execute project objectives, design solutions, prioritize deliverables, and coordinate resource assignment
• Achieves positive outcomes by identifying common interests and clarifying differences; achieving consensus or compromise to drive project progress, resolve risks and prevent issues
• Proactively communicates project plans, status and risks in a timely manner to insure alignment, prevent roadblocks and expediently resolve issues
• Facilitated daily stand-ups, sprint planning sessions, scrum of scrums and team retrospectives
• Contributing member of the PMO team; selected to consult on Balanced Scorecard initiative
• Expertise in process improvement, change management and mentoring/coaching
• CSM, Certified Scrum Master & SAFe 4 Certified Agilist; practiced in Agile/Scrum and waterfall

CORE COMPETENCIES

• Software Engineering
• Ecommerce & Mobile
• Strategic Planning
• Program Management
• Product Management
• PMO Processes
• Project Management
• Portfolio Management
• Retail & Point Of Sale
• Capability Roadmaps
• Budget Forecasting
• Agile/Scrum/ Kanban
• Agile Transformation
• Customer Experience
• Business Systems Analysis
• IT Governance
• Process Optimization
• Marketing/Loyalty
• Contract Negotiation
• Vendor Management
• Resource Planning
• Risk Management
• Training/Mentoring
• Microsoft Office
• Version One
• Quality Engineering
• Business Intelligence
• Change Management
• Supply Chain/Logistics
• Jira, Confluence, Clarity

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Customer Experience Project Manager/Scrum Master

Responsibilities:

• Directed Order Management and Operational Messaging scrum teams, 30+ project resources, to deliver enhancements driving over $35M in revenue generation and cost savings over 18 months
• Delivered Chat Bot, Virtual Returns, email and SMS enhancements for major ecommerce website
• Advised both internal and vendor teams on product development, testing/quality engineering and implementation strategy to reduce risk and resolve issues to meet project delivery timelines
• Fine tuned team to optimize delivery by prioritizing features for business value and managing risks
• Transitioned team to Test Driven Development, reducing defects and improving code quality
• Maintained team focus throughout the sprint using burn down, increasing velocity in 2 months
• Empowered the team to suggest and implement system and process improvements
• Coached and led Product Owners in preparation for and delivery of monthly sponsor and steering committee presentations, communicating program results to executive stakeholders
• Guided Operational Messaging team to adopt self-service development model, improving speed to market and the teams’ ability to resolve critical business opportunities expediently
• Scrummed team and resolved business blockers for data migration project to Hadoop

Confidential, Santa Clara, CA

Program Manager/Scrum Master

Responsibilities:

• Guided 3 co-located teams, 3 Product Managers and facilitated communication with cross-functional teams to surface dependencies and anticipate blockers to proactively resolve risks
• Created Jira dashboards to track sprint and project progress against estimates; insured feature stories are linked to capability epic story in Jira for accurate reporting of development effort
• Coached Product Managers on story writing, acceptance criteria and backlog/feature prioritization to select and play stories to meet delivery commitments
• Led regularly scheduled steering committee meetings with cross-functional stakeholders to prioritize and clarify project requirements

Confidential, San Francisco, CA

Agile Coach/Project Mgmt. Consultant

Responsibilities:

• Developed project management best practice framework; Kanban recommendations improved workflow and resource utilization lessening over time by 10% in three months
• Coached mobile team; implemented sprint metrics tracking to improve predictable delivery

Confidential, San Francisco, CA

Agile Coach/Customer Success

Responsibilities:

• Mentored remote engineering team for fast paced start-up on Agile/Scrum practices, TDD improving customer integration and delivery by 10% and reducing support issues by 15%
• Achieved high level customer satisfaction by driving communication between all involved parties (clients, partners, resources - remote and local)

Confidential, Pleasanton, CA

Project Manager/Scrum Master/Delivery Manager/Developer

Responsibilities:

• Directed 3 geographically dispersed teams to engineer strategic Confidential Fuel Rewards integrations with 2 major fuel companies, third party vendor and multiple internal systems
• Coached Product Owner to write user stories, BRD and non-functional requirements
• Led transition for 3 teams to Agile/Scrum on project to develop multiple APIs to support the Just4U ecommerce business and transition support to in-house Customer Service Center; completed successfully in 3 months and represented how Agile practices can improve delivery
• Incubated Supply Chain Data Visibility Proof of Concept with VP of Procurement and pilot vendors to exchange store sales and inventory data daily improving in-stock conditions
• Partnered with VP Supply Chain Finance and 4 IT Directors to evaluate business intelligence products, implement Oracle OBIEE and train business users on new self service platform
• Negotiated strategic direction with 10+ Supply Chain directors with competing priorities on metrics for new BI dashboard; achieved consensus to explore KPI and reporting consolidation
• Mentored project managers and business stakeholders on Cost Benefit Analysis preparation; benefits calculation, hardware/software/maintenance costs, resource estimation, ROI, etc.
• Developed and managed multiple stakeholder groups implementations simultaneously from inception to delivery for IBM Content Manager/Document Manager Enterprise document management solution to meet business objectives and complex compliance requirements
• Performed Delivery Manager role during which time the team outperformed previous year’s productivity and delivered on time satisfying multiple senior management stakeholders
• Led Quality Assurance and UAT teams in testing enterprise POS and receiving enhancements
• Wrote release and training documentation for retail stores to notify them of system changes
• Responsible for managing portfolio, program and project capital and expense budgets