TECHNICAL SKILLS

• Agile Scrum Master (CSM)
• Lean Six Sigma (Black Belt)
• Process Design/Architect/Engineering (BPMN & BPRM)
• Senior Project & Program Manager
• Global Compliance Risk Management & Mitigation
• Supply Chain & Vendor Management/Supplier Program Expertise
• Diversity Management and Team Development
• Data Analysis & Data Warehouse Development

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Business Program Manager/Sr. Project Manager

Responsibilities:

• Led project teams and managed all activities in the project life - cycle (initiation planning, executing/controlling, and closing) including the utilization of Agile Scrum while demonstrating ownership of the entire process from beginning to end for the Wholesale Banking ProfitView Customer Profitability Program.
• Assisted the Agile Coach and primary Scrum Master with the conversion from Waterfall to Agile Scrum framework principles and rules. This included establishing the infrastructure, configuring tools (JIRA, ALM, Confluence), and training.
• Assisted the Product Owner with the Scrum Product Backlog prioritization process, Sprint/Release Planning and execution.
• Interacted with Regional teams, leadership and major stakeholders to establish relationships and ensured the engagement and ownership from in-region partners and the Development Team.
• Consulted with business and product partners to clarify and define complex project requirements, budgets and business cases, including statements of work, risk analyses, and project initiation and project definition documents.
• Created and delivered presentations on program or project goals and plans, including progress reports.
• Understood and implemented program/project level processes, procedures and governance standards.
• Ensured program/project related risks were managed according to the Portfolio and Program Management Group (PPMG/PMO) Governance Model.
• Influenced leadership, key stakeholders, indirect team members and external providers to ensure successful outcome of program and project deliverables for 12 + program related projects/initiatives.
• Managed Program/Project direct and indirect team members to ensure program/project deliverables were met.
• Mentored and provided work direction to the other Project Managers and Project Coordinators.

Confidential, Charlotte, NC

Project Manager/Process Engineer

Responsibilities:

• Responsible for applying Process Improvement (PI) principles and best practices to effectively improve and align enterprise-level processes for the Wholesale Cross-Sell & Analytics Center of Excellence Initiative while utilizing Visio and IBM Blueworks Live. This initiative improved Wholesale relationships through implementation of a consistent strategy, governed processes and common infrastructure, and delivered insightful, actionable and effective customer and business analytics and reporting across Wholesale LOBs.
• Coordinated the transfer of new processes and practices to project teams by providing group facilitation, interviewing, training and additional forms of knowledge transfer in an effort to create a standard set of core and distributed operational processes for the WCS&A COE.
• Acted as a key coordinator between multiple project teams to ensure enterprise-wide integration of engineering efforts using the market industry standard for BPMN.
• Provided process related direction and support in order to achieve rigorous and cost effective processes with a focus on process improvements.
• Acted as a change agent, challenged old ways of doing business and implemented breakthrough improvements that aligned with the project strategy.
• Investigated/troubleshot failures and identified and resolved root cause of risks and issues.
• Documented procedures and assisted with the training of employees who operated and owned the processes.
• Actively pursued opportunities to continually improve the processes that increased quality, throughput and reduced cost by utilizing lean/six sigma tools.
• Strong excel and process mapping skills using Visio and IBM Blueworks Live modeling software.
• Developed and led the plans for process assessments, both informal and formal including during the IWS pilot.
• Analyzed pilot processes assessment results and made improvement recommendations while evaluating processes to address problems with process work flows, organizational structure and alignment and planning.
• Advocated continuous monitoring for improved quality and productivity through processes and methods.

Confidential

Process Engineer

Responsibilities:

• Applied Process Improvement (PI), engineering methodologies, JAD methodologies and principles to effectively improve and align enterprise-level processes on both the Unleash Our Sales Potential Project and the Duke Energy Partnership Project.
• Facilitated project teams in accomplishing project activities and objectives while identifying best practices.
• Coordinated the transfer of new processes and practices to project teams by providing group facilitation, interviewing, training and additional forms of knowledge transfer.
• Acted as a key coordinator between multiple project teams to ensure enterprise-wide integration of engineering efforts while providing leadership and direction in supporting the application of sound PI concepts, Six Sigma methodology, and Visio.
• Provided process related direction and support in order to achieve rigorous and cost effective processes in the various operations throughout the organization while utilizing BPMN/BPRM and Orbus iServer.
• Provided process engineering in the sustainment function and drove improvements to new products and services.
• Investigated/troubleshot failures to identify and resolve root causes of problems.
• Documented procedures and assisted with the training of business employees who operated the processes.
• Developed the plans for process assessments, both informal and formal.
• Analyzed assessment results and made improvement recommendations.
• Evaluated processes to address problems with process work flows, organizational structure and alignment and planning.
• Advocated improved quality and productivity through processes and methods.

Confidential, Charlotte, NC

Business Process Consultant/Engineer

Responsibilities:

• Organized, lead, and facilitated cross-entity, enterprise-wide redesign initiatives that encompassed an end to end analysis and future state redesign for the Global Nonemployee Program Office.
• Developed root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates.
• Established standards for measuring performance against process requirements.
• Produced new process improvement techniques and services and coach multiple redesign teams in six sigma process and tools.
• Developed metrics that provide data for process management indicators for future improvement opportunities.
• Identified and managed resources, including cross-entity members, to successfully execute projects.
• Provided consultation on the use of re-engineering techniques to improve process performance and product quality.
• Identified and documented in-scope list of processes and required SMEs for engagement and approval of processes.
• Conducted interviews, JAD sessions, surveys, etc. to gather data and led teams through process modeling.
• Obtained agreement on current state process map documentation as the project “baseline.”
• Identified best practices and opportunities for efficiency, policy, governance, and process.
• Documented and obtained agreement on current and future state process maps (as applicable).
• Consulted with stakeholders to ensure processes had been analyzed for optimization to increase efficiency, reduce risk, etc.
• Actively participated in BRD development process to ensure that the requirements outlined in the BRD align with the defined future state processes.
• Responsible for keeping project process documentation and revisions updated throughout the project lifecycle.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Planned and executed a new end to end sourcing process within Supply Chain Management by coordinating the efforts of team members and lines of business within the Bank to deliver projects according to plan.
• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.
• Identified and resolved issues and conflicts within the project team by managing project dependencies and critical path while proactively managing changes in the project scope, identifying potential crises, and devising contingency plans.
• Tracked project milestones/deliverables and developed and delivered progress reports, proposals, requirements documentation and presentations.
• Managed the end to end process design of a new RFP bid data tracking and reporting process.
• Captured, documented, ranked, and prioritized the voice of the customer (VOC) as it relates to GHR Sourcing.
• Assisted with BAU and Ad Hoc reporting in GHR Sourcing which included identifying efficiencies and implementing process improvements.
• Documented business requirements for Ariba and other sourcing applications and tools and conducted UAT testing when necessary.
• Developed and implemented communications plans and maintained the team SharePoint site.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Responsible for leading a project work stream which developed procedures that provided the minimum Third Party Program requirements for any business who engaged a Third Party at all stages in the Third Party Program life cycle.
• Responsible for developing a Governance Model framework which consisted of processes and tools to allow the Third Party Corporate Risk Management Program to proactively monitor the effectiveness of the risks associated with Third Party Service Provider engagements and relationships.
• Responsible for leading a project work stream that sought to leverage existing enterprise reporting data and identified new reporting data to support the new Third Party Service Provider Policy, Program Procedures, and Governance Model.
• Provided weekly project status reports and documentation that outlined risks, mitigation plans, accomplishments and next steps.
• Managed and monitored the project progress of other resources (Project Managers reporting to the work streams) and updated the integrated project plan, the detailed work plan and scope documents.