Software Engineering Leader Resume

SUMMARY

Experienced Project Manager with 15+ years in CRM, ERP and Cloud technologies
Salesforce experience with Marketing Cloud, Pardot, Sales Cloud, Service Cloud, Communities, Apps, and Platform
Expert in aligning business goals with achievable technology solutions
Multi - skilled professional with a track record of successfully managing complex functional and technical projects in various environments.
Highly able to manage stakeholder expectations and willing to take full responsibility for the delivery of project objectives.
Enjoys challenging and diverse roles, confident working with technical experts from any industry, and passionate about process improvement.
Highly effective in leading teams through software development lifecycle using waterfall, agile, or blended methodologies

PROFESSIONAL EXPERIENCE

Confidential

Software Engineering Leader

Responsibilities:

Manage scrum team members through department tasks including design, development and configuration of IT systems (Salesforce Sales Cloud, Service Cloud, and Marketing Cloud) that meet end user requirements
Work with IT Senior Management to develop department direction and vision that ensures alignment with business strategy
Set team goals to ensure the success of the department in accordance with milestones developed by IT Senior Management
Manage the team expense budget and staffing model
Lead and mentor direct reports through career development that matches associate skills/desires with company needs
Establishes and maintains key performance indicators for the practice of software engineering
Endorse and motivate team to support and follow best practices
Lead vendor review and selection process as appropriate
Lead sprint planning, story creation and determines assignments
Determine resource needs based on team work load and project requirements

Confidential

Project Manager

Responsibilities:

Service Delivery Performance - lead the Delivery organization to achieve excellent customer satisfaction. Created standardized processes to help mature the delivery methodology (Agile) and prepare the organization for scalable growth. Developed infrastructure to support key metrics for driving delivery profitability.
Sales Support - provide support for the Sales team with presentations, briefings and customer calls. Provide technical leadership for RFP responses and proposals. Provide project scoping support, and SOW creation.
Consulting - provide individual senior consulting on key projects. Oversee and execute assessments and engagement transitions. Provide internal support to and serve as internal escalation point for Project Managers.
Delivery Oversight - build relationships with customers and ensure that periodic account reviews are conducted so that critical issues are addressed.

Confidential

Project Manager, Business Analyst

Responsibilities:

Pre-Sales Support - Solicit business requirements, develop technical sales strategy, and present solutions for building stronger stakeholder connections
Develop detailed estimates and project plans
Ensure full project lifecycle is managed effectively
Ensure proper change control process is executed
Hands-on administration as needed