SUMMARY

• Project Manager with 17 years’ experience building, turning around and leading advanced IT infrastructure projects.
• Current position includes overseeing 5 large Digital Software implementation projects. Proven track record of closing projects and being a team player.

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Sr. Infrastructure Project/Program Manager

Responsibilities:

• Digital Experience Suite of Applications (5 in total)
• SCRUM/AGILE Format for the Application with some Waterfall as needed for Hardware Setup
• Working with the Business to implement new Digital technology onboard ships
• Implementing of the Red Hat OpenShift Environment
• Testing of the Code thru the various SDLC
• Implementing of New Process and Procedures
• Vendor Management including - licensing, software and hardware
• Tracking of Budget
• Constant Communication with Leadership on Project Status
• Disaster Recovery Move- Move of physical DR to Microsoft Azure cloud based model 2016 completed
• Disaster Recovery Move from Azure to a Physical Location (In-Progress)
• Completed various Infrastructure Hardware upgrades to include: Memory expansion, SAN DB hardware upgrade
• Various Software Upgrades: To include the following IE11 Version upgrade, Skype, Office 365, Windows 10 rollout to include pilot testing, user testing and actual deployments
• Various SSO integration with ADFS- Integration of third party apps with ADFS, to include Sox Compliance Regulations
• SCOM Monitoring Optimization- Updating of latest version of SCOM optimization of settings as well as identifying systems who are currently not monitored.
• Corp Cell Phone Policy- Implementation of New Corporate Stipend Policy to include website update as well as new BPMS process.

Environment: Storage Team: SAN Back up: DPM Database: SQL SharePoint, Tools: MS Project, PWA, MS Excel, MS Visio, Outlook, Service Now, Office 365, Business Skype, Confluence, Kanban/Agile Monitoring Tools: SCOM, Tanium, Splunk

Confidential, Miami, FL

IT Project Manager (Employee)

Responsibilities:

• IOT for Home Buildings (garage opening, lights on, music on) via Bluetooth technology/Sensors
• Mail Gateway project—Project fully vetted and Implemented to all 7,000 Lennar users
• Office365 transition from Gmail-Rialto a subsidiary of Lennar 500 users successfully moved
• Integration of Yammer and their Digital Media Experience upon login
• OME Encryption- tested and successfully implemented companywide to all 7000 Lennar users
• Rialto Web Portal move from Google Site and recreated in SharePoint.
• Finance repository creation in SharePoint
• Company Wide EMM Enrollment-
• Work with HR and Infrastructure team to improve current work flow and asset management process that is currently in place
• RFP Development for Web Portal Project- Gather of initial requirements for vendor selection of a complete overhaul of the current design.
• Wireless Tower Installation at the San Francisco, CA office- Coordinate vendors and develop a strategy to install a temporary connection for each of the top mobile Carriers-Sprint, Verizon, ATT and T-Mobile
• Lead a team of 5 Business Analysts/Deployment Planners in the process of defining and documenting detailed functional & IT system requirements including use cases and current/future business requirements.
• Revamped business procedures to increase effectiveness and deliverables.
• Coordinated deployment plans for business user community with IT to define impacted areas, training materials, training delivery/support and post-implementation support
• Collaborated with Application packagers and subject matter experts to establish the technical resolution and options for apps not compatible with Windows 7 to ensure usability that would not impact company productivity
• Solved complex problems within each Business Segment by communication and awareness of culture
• Performed data gathering and planning up to 20 sites with various needs.
• Directed interaction with the Business Units and assisted with special requests.
• Hosted Business Kick-off Meeting and UAT touch point meeting to identify and escalate issues.
• Identified trends/patterns; facilitated and/or conducted root cause analysis; recommended solution alternatives, resolved complex, non-routine issues based on specific Business Unit Environment.

Environment: Windows XP, Lawson/OIM Database: ACCESS, SQL, Tools: MS Project, MS Excel, MS Visio

Confidential, Miramar, FL

Project Manager

Responsibilities:

• Worked with the Procurement Department to create a work flow of current process. Also, assisted in a new proposed workflow to increase productivity within that department.
• Developed project plans for a data center move from Miramar, FL to Culpeper, VA in compliance with client’s requirements. Data analysis and gathering of the following application types:
• JDEdwards (ERP)-DC Link (Automated Data Collection Application)-Crunch Time (Restaurant Management Tool)-AMOS (Shipboard Application) PeopleSoft (HR Management System)
• Managed and coordinated all infrastructure teams (Network, Security, Midrange, Middleware, Database, and Storage teams) for data center relocation from inception to completion.
• Managed possible risk by assisting with expediting and resolving issues that may prohibit our meeting of projected deadlines
• Interviewed various Application Owners to produce a Master Document for Contract Deliverable. Master Document included:
• Process for application deployment and upgrades
• Current SLA agreements from end user
• Gather Help Desk SLA’s for each Application owner to improve process for the Business Group. Identify root cause analysis and provide resolution.
• Version of Software and its upgrade date anticipated
• Documented individual Department (Network, Security, Midrange, Middleware, Database, and Storage teams) dependencies and/or desired process improvements.

Environment: Middleware: F5, WebSphere, Storage Team: DS8870, Back up: Data Domain Tape Library, Database: SQL, Tools: MS Project, MS Excel, MS Visio

Confidential, Hickory Hills, IL

Project Manager/Business Analyst

Responsibilities:

• Data gathered of each individual department to customize a solution for implementation. Develop a process for implementation. Including assessing current hardware and training needs.
• Developed a strategy to implement hardware and software upgrades of equipment, at over 100 police departments, including over 130 mobile units. dis contract was part of a $40M Department of Homeland Security contract.
• Developed a standard installation procedure and process for off-site technicians.
• Creation of weekly statistic reports of status of 4-year hardware and software project deployment to Project Director.
• Implemented a training program from start to finish. Created training materials for Management as well as non-management personnel.
• Initialized the implementation of awarded government contract “Project Shield” Phase 1. Organized the discovery of current network at each of the Cook County assigned Police departments (120 total) slated for an upgrade
• Tracked progress and report processes that are in place to provide efficient and timely installations
• Communicated to upper management metrics/status of open tickets and resolved tickets
• Implement policies and procedures for Level 1 and Level 2 support for end users as well as IT personnel associated with the project- Analyzed and diagnosed problem ticket. Identify root cause and implement fix across the board.
• Management of onsite technicians including remote diagnostics with programs such as VNC, RDP and apply software patches as well as router IOS upgrades as needed
• Developed incentive plans for technicians to close tickets within the designated SLA agreement times

Environment: Network: LAN, WAN, Fiber Platform: Cisco Routers and Switches Tools: Microsoft Access, Microsoft PowerPoint and Microsoft Excel, Remedy.